Nokia E72 IMAP mail problems

Cross posted from here: http://discussion.forum.nokia.com/forum/showthread.php?p=680673#post680673
Yeah, E72 e-mail client needs real work if it wants to be a competitor with iPhone 3GS (two of which I own) and Blackberry.
So far, I found these problems with it:
1. The e-mail client should be able to display all IMAP folders. Currently there is no option to do that. This is a major functionality problem. In fact, displaying all folders available on the IMAP server should be the default. Instead, the client offers the folders that don't exist at all - silly choice indeed (for instance, I get a choice to see "Sent Items", which doesn't exist on any of my IMAP servers).
2. If large number of IMAP folders is selected, e-mail client won't work any more (becomes frozen for lengthy periods of time) and may even corrupt mailbox setup (in my case, it renamed two of my mailboxes to the same name - it just called them Email). Note, it didn't corrupt my mail - it corrupted mailbox setup on the phone. Essentially, mail doesn't work after large number of folders have been subscribed to. The client keeps connecting/disconnecting and eventually gives up.
3. There is no selection for sent folder. This is a critical feature for any IMAP client. It would be nice if drafts could be selected too, but that's not critical.
4. IMAP IDLE is not implemented properly. There are a number of selections as to when to poll the IMAP server, but that is not proper push e-mail support. There should be an option for the client to keep the connection open all the time and reopen it if/when it goes down. Currently, it is impossible to have "always on" IMAP IDLE support. Which then means that e-mail delivered to IMAP server will not be picked up by the phone for many minutes.
5. Email, if configured, should start when the phone is rebooted. As of now, it doesn't, which means that even if one configures polling for e-mail and the phone is rebooted, the mail will not be picked up.
My Nokia E72 is E72-2, software version 021.024.237.02.
PS. Can someone smack Nokia Australia support people around the ears for replying with utter nonsense to customers' questions, please? It's annoying when real bugs get reported and people that have no idea what the problem is (let alone the solution) reply with garbage.

Hi all what a nice discussion on e 72 issues and I hope Nokia developers also work like users.
I have 5 e mail accounts configured g mail,yahoo,hotmail,ovi and my company account which is gmail apps . Except for gmail nothing seems to work .
First of all for email to be successful like BB push mail should work automatically . That is whenever one gets connected to net mails should down load as per parameters set . This is not happening .
Secondly i still do not know why mails do not download on manual mode also when you go to" send receive now "..I have noticed that mails do come into some of my accounts when I am connected to the net and simultaneously mail is being sent . I have tested this more than once in my office . Otherwise push mail does not work . This seems to be a serious bug .This means push mail is a flop. Further there seems to be some peculiar issue with yahoo mail .This is an issue I have for a long time . I also feel after a while whole thing gets coorupted and perhas this is the reason why e mail system stops working .
Thirdly and most annoying thing are the messages which keep pooping asking for password for different e mail account .Any one else having same issue ?
High nokia advises customers as to what they have done and what can be expected out of this system . If nokia mail system fails they will loose lot of ground to BB and apple and they can not survive selling only voice/message phones at exorbitant prices .

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IMAP mail problems -- is someone fixing this?

Hi
I've seen a ton of questions the last day on imap mail problems. I am experiencing the same on my gmail account; it's kicking out a message that my password is incorrect.
I get the password is incorrect at imap.gmail.com; have logged out of gmail on the Mac, logged back in, checked that imap is enabled, 17-tuple checked the password, etc.
Seems a lot of folks have this problem on various providers...is this an Apple problem, and are they doing anything about it?
Thanks

I know this from experience and general knowledge.
If your account's password is rejected with an email client on your computer and with your iPhone, how do you figure this has anything to do with Apple?
AOL reported problems today with AOL account access via IMAP with an email client only. Webmail access with a browser was not affected. This was an AOL server problem which had nothing to do with Apple or with Microsoft for those with a PC who couldn't access their AOL account being accessed as an IMAP account with an email client on their PC either.
Have you contacted Google or Gmail customer or technical support?
Message was edited by: Allan Sampson

Nokia e72 push mail not working plus internet conn...

i bought nokia e72 yesterday for its free push mail. then i set up my yahoo and gmail account on it. but first problem is that its not working untill i manually sync it and the second problem is my internet connectivity icon always remain on the topleft corner of the screen.. plsease help me out with my problem....this is really annoying.
many thanks
Manny Thnanx
Mohit Jain
Solved!
Go to Solution.

Yup, by TOS I meant terms-of-service
As far as I know the way it works is that (1) your phone maintains a connection with (one of the) Nokia servers, so that as soon as the Nokia server has anything to say (e.g. "new e-mail"), your phone gets it; and (2) the Nokia servers fetch your e-mails so that (1) can work.
Now, I don't know how (2) works. In theory the Nokia server should act like an IMAP client, and should be using IDLE in order to fetch the e-mails as soon as the server gets them.
I don't use Nokia Messaging anymore (I now prefer Profimail on my E75), but for some time I did research a bit on that topic, and noticed that the Nokia server was making an IMAP connection to my e-mails server (fastmail.fm) every 15min, i.e. not keeping it open permanently using IDLE. It may be that during those 15min sessions IDLE was used, and then the Nokia server simply decided to close and re-open the connection. That may sound illogical, but perhaps it's more reliable this way.
In any case, I was getting my e-mails on the phone instantly, i.e. the reconnection every 15min had no impact on the actual push delivery.
Apparently there are many people having problems with Nokia Messaging. I don't know if Gmail or Yahoo allow you to see a connection log, but if they do, please have a look and see if and how often a server from Nokia/Finland is connecting to your IMAP server.
Also, I would just in case log on on email.nokia.com and make sure that your account is active (the E72 should give you a lifetime subscription, but please double check).

Nokia E72 voice mail icon shows even when I have n...

I have a new Nokia E72 UK edition and am with Orange UK network.
The voice mail notification icon in my E72 always shows in the bottom right of the screen even when I have no voice mail, and have deleted all the messages. This is really annoying, especially as for a while it worked fine.
I tried disabling voice mail notifications, switching the phone on and off, then enabling them again but still no joy.

This is quite a common problem on orange UK. It's actually oranges fault.
Some of the following things have been known to clear the fault:
Placing the sim into another non-orange unlocked phone, then checking the voicemail. When put back into the orange phone the icon has gone.
Calling customer services and requesting an over-the-air sim update, this nearly always solves it.
Calling or visiting an orange store and getting the sim card replaced.
Message Edited by psychomania on 12-Jan-2010 02:18 PM

Nokia E72 Memory (RAM) Problem

Hi everyone,
I recently installed Opera Mobile 12 in my phone and have been facing RAM problems a lot lately.... After I surf the internet for sometime, i frequently get the messege showing ''Memory Full: Please Close Some Applications and Try Again''... Its not that I faced this in earlier versions of Opera Mobile but it was less frequent and multitasking was easily possible.... Now, other programs (like whatsapp, mobipocket reader, music player etc) cannot be run along with the browser and most of the time I minimize the browser, it exits and often, it exits while i'm still browsing.... Sometimes, when I get the memory full error, my theme disappears and the default theme of my phone loads up instead.... Can I work a way around this problem?? According to my mobile guard, the Opera eats away around 30-35 MB of RAM... When i boot up, I have around 45 MB of RAM available.... Can I increase my free memory so that I can browse, chat and listen to music side by side with none of the processes getting automatically killed?? I've tried workarounds such as the ''KillMe'' app to close unnecessary processes and although it frees some RAM, the problem still persists... Please help...
-Tirtha

Hi tirtha2chester,
Thank you for your post and welcome to the forums.
Have a look at the following link:
http://europe.nokia.com/support/search?qt=Nokia%20E72%20Memory%20full&cat=support&fullcontent=true&c...
It has some advice on how to clear up memory, give it a go and see if it helps.
Also have a look at some of the threads on these forum with other users having similar problems:
http://discussions.nokia.co.uk/t5/Eseries-and-Communicators/Nokia-E72-Memory-full-Delete-or-move-som...
http://discussions.europe.nokia.com/t5/Eseries-and-Communicators/e72-memory-full-error/td-p/1137405
Let me know if any of this helps.
Regards
Raoul_Duke
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Nokia E72 custom theme problem

well i faced a wierd problem recently ,
i don't like the original theme of the phone so i shearced for a black theme on ovi store and i did find a black theme and installed successfully and i made sure it's 4 e72
so when i'm on business mode i go to themes > general to select it so it works just fine
but when i switch the mode to personal then go to the themes menu it autmatically change my them from black personal to golden business so i reselect black personal again the go back to my business mode > themes menu ( when i click on themes the theme changes to also from my custom theme to original golden business) so i must reselect it again
so it seems that i have to customize only one theme if itry to customize the other it would corrupt
have any one noticed this.
Nokia E72-1 Black
firmware : 053.001
of 26 of nov 2010

well yes it's me and my current firmware ver is as listed in my sig.is 053.001 of the 26 of nov 2010
and the wallpaper issue of the modes happened after i updated to the new firm ware
it wasn't there when i first bought the phone fw 032**** i cant remember actually
and the firm ware was installed succesfully by me and by nokia care centre as i went 3 times
(i miss my old firmware actually, but unfortunatlly i can't get it any where
[ i also asked nokia care to install my older version but they told me it's no longer available ]
and i haven't restored any system files that would corrupt the software
i use the ovi sync just to sync contacts and calendar and notes
and for the theme issue which i mentioned in that topic it's realy annoying u can`t modify both themes just one theme only
and for ur phone it nokia e73 with different firmware version that does'nt have corruption .
mine 053.001 is a big mistake and i did the biggest mistake for installing it.
Nokia E72-1 Black
firmware : 053.001
of 26 of nov 2010

Nokia E72 button light problem

guys really i began to hate that phone really it's the million time that i notice a bug or an issue
i can't enjoy my phone i bought it on 1/1/2011 and i feel like i wanna get ride of it :s
well as for today's issue : [ hope it's the last one]
i was replying to a text message and while texting the keypad light suddenly went of but the backlight of the screen was still on so i ignored this and continued typing then sent the message
and the left the phone untill the back light time out finish(30sec as default)
and then pressed on menu just to let the light of screen and keypad turn on but only screen which turned on
the keypad light was still in a coma so i had to reboot and it was solved
btw i only recieved 3-4 sms and sent about 3 so the ram usage was still at the normal ratio
and don't tell me to clase all app after finishing because i always do..
p.s this issue used to occur but in the opposite way as i switched off the phone and the keypad lights were still on and don't tell me to go to nokia care the phone is brand new and i already went there 3 times before
help!
MODERATOR'S NOTE: This post has been edited. Please refrain from posting unconstructive and unhelpful message in this forum.
Nokia E72-1 Black
firmware : 053.001
of 26 of nov 2010
Solved!
Go to Solution.

Hi Antonis,
I hope the below can answer your questions:
1- If you are using the Nokia C3-01, then the notification lights is indeed available. You can set it through: Menu>>Settings>>Display>>Notification details>>Set it to Show. At the same time, make sure that the light effects are set to "On". To do so, follow these steps: Menu>>Settings>>Lights>>Lights Effects>>On.
Once you set up the above on the Nokia C3-01, whenever you miss a call or a message, the notification light in the middle will work. It is actually located on the silver colored bar between the green and red buttons for calls. Also, the Nokia C3-01 has a very good battery life. Therefore, it might actually fit your requirements as it is a touch screen phone with a standard keypad for SMS typers such as yourself.
2- As for the E52 and the E72, they are actually both great phones and both of them have the notification lights. You can refer to the previous post for steps on how to set them up. But from personal experience, the light effects on the E52 is actually brighter than any other phone that i have seen. So, since you are also interested in the keyboard of the Nokia E52 for SMS purposes, I think you should go for that one.
3- However, as far as Blackberry is concerned, I would recommend you to contact them directly for any details or help on their phone's features.
In conclusion, if you wish to have a simple "Old Fashioned" but sophisticated phone, I would recommend you to go for the Nokia C3-01. However, if you wish to have a smartphone with all the above features that you require, then the E52 would be a great choice as well. All in all, the decision is in your hand
If the above post was helpful, please feel free to click on the green start on the left side.

Nokia E72: IMAP Sync settings - What does 'After N...

hello,
Could someone tell me the difference between 'Manual' & 'After Notification' settings under When to Sync option for IMAP email set up ?
Thanks
venks

No one knows; Nokia never documented what it does. It is in several phones and not documented in any of them. I was thinking it was for IMAP Idle, but that doesn't seem to be the case. The phone eventually drops the data connection, thus it never gets notified of new mail like IMAP Idle is suppose to work. Nokia supports swears the E72 supports IMAP Idle, but they don't say how to enable it. All they do is say contact your mail provider and check the account settings. They have been told time and time again, IMAP Idle works with other mail applications on the same phone. The support staff if just reading the phone specs and thinks just because it is listed, it is fully supported and works.

E75 IMAP mail problem

I've been a happy E75 user for about two months now, but last week my phone suddenly started having problems with my IMAP mailbox.
The setup is this: I have my phone set to check my work email through Mail for Exchange, and my personal mail through my ISP's IMAP server. Both have been configured to sync every 15 minutes and with set time frames (no need to check work mail during evenings or weekends ). My phone has the latest firmware installed.
Everything was working fine for two months, but last week I noticed that the phone wasn't checking my IMAP mailbox. Furthermore, I found that it was actually unable to even show me the mailbox. If I tried to open the mailbox through the email client or the main screen, the screen would flash as if it was trying to open something, but return immediately. When I closed and reopened the mail client, I was able to access my mailbox, but once I closed it, I was again unable to open it. I tried all the immediately obvious solutions: reboot, reboot and remove battery, remove the mailbox and recreate it, nothing worked. I even tried removing the MfE mailbox (which was working fine all the time), but no luck. I went to email.nokia.com, and downloaded the Nokia messaging client, but apparently the same version (9.05(75)) is preinstalled and I can't reinstall it. Interesting point though, if check the version of the email client, the about box shows version 2.0.5. So I'd be curious to know what client my phone is actually using...
Once the problem is "on", the email client somtimes loses the entire mailbox from the main email client window, and it is always missing from the settings window. But once I close the client and reopen it, everything looks normal again.
I tried Googling for a solution and searching this forum with no luck. I was quite frustrated as I get a lot of email I would like to see ASAP, so I was at a loss as to how to fix this. Luckily, after a few days of bugging me, the phone suddenly decided to start working properly again ! Almost properly that is. Right now I can open my mailbox and check my mail manually (without having to reopen the email client every time), but it isn't syncing the mailbox automatically. Also, the original problem has reappeared twice during the past week, but fortunately went away with restarting the mail client.
So has anyone else experienced a similar problem? Inability to open a mailbox and/or mailbox not syncing? My MfE mailbox has been working and syncing fine all this time, it is only the IMAP mailbox which is having problems.
I've tried every trick I know besides a total reformating of the phone. Can anyone offer an alternative solution?

Well it seems that the phone fixed itself. Today I did a reboot because the phone was acting all slugish, and lo and behold after the reboot it actually started checking my IMAP mailbox again! (And yes I've done a dozen reboots without the problem resolving...)
So now my phone is fully functional again, but I still would like to know what happened, because there clearly is some bug in the IMAP client that caused it to work erratically. It would be nice if some tech guy from Nokia could say that they are fixing bugs on the IMAP client for the next firmware

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Constant problems: asking for password, not retrieving mail from the server,leaving things in the outbox. Then it can be fine for days. iPad and iPhone apps sometimes hang for a bit as well.
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Hi I have an ipad mini but I am having problems accessing my default gmail account. The error message is staring: the mail server imap.gmail.com is not responding verify that you have entered the correct account settings into the mail settings. It is working on my iPhone and laptop and all the settings appear to be the same. Any help would be gratefully appreciated!
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Try deleting and re-adding the mail account in the Settings app.

Nokia Email info mail problems!!

Hi,
i instaled to my telephone Nokia E71 Nokia email. Until yesterday it worked very good, since today morning i can not recive mails from my company info adress to nokia email programm. I recive from hotmail, gmail mails but not from my info mail??
How can i solve this problem??
My mail is
Moderator Note: E-mail address removed. It is unwise to publish personal contact information on a public web forum.

If you still want to receive e-mail on the phone but don't need to know the second it arrives, then you can have the phone poll your e-mail account every 30 minutes. Furthermore, you can have it do so only between certain hours and on selected days
The phone will then only connect periodically, you'll still know fairly quickly if there's mail for you and your battery will last much longer.
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Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Nokia 5800XM E-Mail Problem

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I configured standard e-mail browser in my 5800XM. Everytime i want to donwload messages it us using gprs connection instead of wlan. When I'm starting internet browser it asks me if I want use gprs or wlan. How to do the same with E-mail browser?
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Check with your provider that this option has been activated for your account.
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Nokia e72 battery draining problem

Ive been having this problem for over 3 months now. It all started one day when I normally charged my phone and when i took it off, it was extremely hot. After that, whenever i fully charge the phone, it would barely stay on for 15 minutes. I do not use it at all, when I do, the battery goes from fully charged to one bar and then battery empty. I have tried everything, changing the battery, changing the chargers, charging from both of the places (mini usb and the small pin). Any suggestions?

If your phone doesn't have the latest Firmware, update it thru' Nokia Suite . Keep the charger connected if and when you do it so that the phone doesn't switch OFF during the process because of the problem in subject. Also keep in mind that the phone will switch OFF and ON on its own during the update so don't worry and do not use or disconnect the phone till the update is over.
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Nokia E63 outgoing mail problem

Dear all,
I am using Nokia mail to send and recieve my email and i have set up 3 accounts for the mails.
now out of 3 accounts 2 are able to send and recieve email sucessfully but one account is able to just recieve the mails but
when i try to
1. send new mail
2. reply mail
3. forward mail
then after some time it come back with MAIL delevery Notification Failure Message , which contain folllowing Exception :
500: Failure - sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: subject/issuer name chaining check failed
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Would be great if some one can help me out to soleve this issue.
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Hi mahirfarookpp,
Welcome to the Nokia forum.
As the E63 is older than the SIM card you have, the device will not necessarily be able to provide you with 3G and the phone is therefore most likely to provide you with 2G instead.
Make sure your phone is updated to the latest software version. You can check if any updates are available in Nokia Suite when you click on the green arrow. You will also be able to reinstall the current software with Nokia Suite if the phone is already updated to the latest version.
If the SIM card gives you 3G in another phone and the device is updated to the latest version, it won't be possible for the phone to provide you with a 3G connection.
Hope this clears things up.
Iris9290
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Nokia E72 IMAP mail problems

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