Nokia Email App not working n96

Hi
i have just recieced an n96 insurance replacement from orange uk, i have restored my data from the backup feathre but as i have had before which is understandable i'vehad to reinstall the nokia email app unfortunately it now doesn't load up, appeard to run in the background i.e it lets me know when i've got mail with the icon and appeard to be using the gprs but the app won't load
i have also tried doing a hard and sort reset and installing it on a fresh phone but still nothing
any ideas?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this: Delete the account in Mail and then set it up again.
 Cheers, Tom

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