Nokia Email conflicting versions

I seem to have two versions of Nokia Email in my 5800's Applications menu.
- One is called "Email", using a pink "@" icon.
- The other is called "Email Setup", using the same pink "@" icon but with stars around it.
I'm not sure why there are two entries or which one is newer. Both seem to do the same thing when I tap them. They start the E-mail setup process.
I can't tell whether I have two different versions of Nokia E-mail on my phone, or just two icons that point to the same thing. If I go to Options->Organize->Remove, they both ask if I want to remove Nokia Email.
I would like to remove the duplicate icon, and/or the older version of Nokia E-mail from my phone if there are two versions on it. How can I do this without accidentally removing Nokia Email altogether?

Hello,
I got a Nokia 5800 Express Rm-356 I had update to v50.005 on the handset, I am know having trouble with the email sync It will not allow me to get up to date emails when I am about? Or at home? I am using the WAP service that I been using, as of two days it stop working? It also does not allow me to send out email either? The green light on top hand side always show it online but no activations
PLease can someone help ( I am from England)

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Nokia Email Problems and Version 10?

Hi All Nokia People
I have an E66 supplied by Vodafone UK.
I run Nokia email which has been working fine up until the last couple of months.
It is set to store emails up to 1 month, but recently it deleted all emails within a month and left a lot over a month old.
Then it removed everything, and now after doing a software and reinstalling Nokia Email it will only store 3 days even though it is set to remove older than 1 month.
Also I have seen version 10 for Symbian S60v5 is available, when will this be available for general download and more specifically my E66?

Hi there.
After dealing with every kind of email problems for about two weeks, I finally solved my issue.
I was carefully watching the imap session logs to understand the problem. I realized all my sessions with my phone was unauthorized. It was stupid and impossible as I imported the server certificate to the phone... But, everything is buggy and possible.
Ok, all my "suddenly stopped connecting", "oh does it support IMAP idle", "nothing is wrong with the great nokia, blame your server", "can't connect email", "does it support imap", "what's wrong with my pop account", "do i have to share my mail password with nokia through email.nokia.com", "what's the difference between native email support and nokia messaging" issues are gone with that.
I deleted the certificate! Since you got it, it doesn't matter whether you delete the mailbox (account) on the phone or not. It stays in the security module of the phone. So, go and delete it first. Then, accept it again on your next connection...
For my E55 device I went to:
Menu -> Control Panel -> Settings -> General -> Security -> Certificate management -> Trusted site certificates
and deleted the certificate for the server I typed for "incoming email server" when I set my account. You'll probably recognize the name of it.
I hope this will help to many out there.

E71: no longer able to send via Nokia Email

I just upgraded to 200.21.118 on my e71-2 RM-357 (in spite of all the talk, only this firmware was available).
I can no longer very easily send an email through Nokia Email. Before, I was able to select an entry through the Contacts app, choose 'Send email', and Nokia Email would have been an option to send an email through. Now I only have the choice of the default Messaging application and the accounts I have set up through that.
Similarly, I was with my version 100 firmware able to launch the email client if I configured one of the hotkeys to 'send a message.' Now, the only emails that can be sent are through the default client.
Thanks in advance...
Sriram

Hi there!
I suggest the following steps:
1) Dial *228 and select Option 1. Dial it again and select Option 2.
2) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
3) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
4) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Delivery failures using Nokia Email

Hello, hopefully someone can assist me with this strange issue...
Just recently 2 out of my 4 accounts on email.nokia.com cannot send any emails, they both still push mail fine, but every time I send a mail I get a rejection notification email.
They've been working fine since I started using Nokia Email about 3 weeks ago, but today, they've started failing.
The 2 accounts are the same ISP, so there is obviously a connection there, but I have a Yahoo! account and a Gmail account which both work great.
I've tried the usual tricks of reinstalling and deleting/creating the accounts again, but no luck.
I use an E90.
Any ideas?
Cheers
Moray

Hi,
I had the exact problem before. And it has gone away recently. Unfortunately, I am unable to pinpoint what happened. Below are the possibilities.
I tried to install Nokia Email again after I have upgrade the firmware to version 20 for my N97. Just like that, it works.
During the installation of Nokia Email, I have accepted the Nokia Messaging account instead of "No Thanks, let me pull my emails". Of course, this is a paid service. I have no idea what I will do after the trial expires.
Nokia Email is a bundled service between Nokia and your local telecom operator. I speculate one of the reasons of not able to get Nokia Email was that the bundled service was not live yet. Again, speculation.
Good luck.
Visit http://www.WilfridWong.com - where all good things are meant to be shared!

Nokia N97 software version 11.X.021 released

Nokia N97 software version 11.X.021 released This software release includes significant improvements in the software stability, especially email, imaging, USB detection, widget stability and display transitions. To enable you to get the most out of your Nokia N97, the release also includes an Ovi store client. Further application updates will become available soon

After update, the issue of "when receive a call and the device is key locked, when you pick the phone it still shows that somebody calling in the screen, even after hanging up". we should reboot the phone.
I supposed this firmware fixed the problem, but I think my confiance to Nokia is decreasing

Nokia Email Messaging with Proxy

Hi
I am having problem with Nokia Messaging. I am using E71 in office but my office have proxy server. I have put down proxy settings into my WLAN > advance settings. i.e 10.10.xxx..xxx with port number 8881. When I am browsing internet it works fine, even i can use youtube and facebook. But Nokia email Messaging does not seems to be work. Has anyone got this problem. I have got firmwire version 3

The proxy server is normally used only for web acess (HTTP/HTTPS), so I don't think any other application (messaging, fring, etc.) will even try to use it, and even if they do try to use, it will most likely not work..

Nokia Email Access Point Configuration Disappeared

I`ve just upgraded to the new Nokia Email client on my N95-1 (model RM-159). It says it's version 9.04 (21).
Since upgrading, I haven't been able to configure the Access Point to be used by the email app, which used to be under General|Service Info. This is quite important to me, since I only want to let the app work when using WiFi.
Does anyone know what happened, or how can I fix it ?

This works for the E71: for the time being a workaround for the access point problem:
I set my SmartConnect connection (you can only download this from the Download icon on your phone) group as the default APN, I have the client using Wifi if available and the cellular network if not. This MUST be configured at initial setup, ie when you install Nokia Messaging, change it from "default" to the SmartConnect access point group.

Nokia Email Messaging

Hello pple,am using nokia 5730,i want to set up a new account for university email.Its on OTHER so I need to manually enter the settings.These settings work fine with Nokia inbuilt messenger.On Nokia Email Messaging,the setup works fine but to complete it,it fails??I just downloaded it today hoping for some fixes but NOT.Any help?

I experienced the same issue today with my e71, however the problem now only appears to be related to my hotmail account. My ovi account and my university webmail are now working again.
For the hotmail a message appears in the inbox stating i need to upgrade my messaging app, however when i click the link, it simply downloads and installs the same version number.
Is your issue isolated to hotmail? I have contacted nokia support via email, but will be ringing them first thing if the service is not back up.

Nokia email e71

Hello,
Now I have began to use email much more seriously and of course for my old and lovely phone e71 the software support is awful.
I want to ask the community a few questions, if I may:
What is the latest version of nokia email or nokia messaging?
What do you use to get mails from gmail folders?
Thanks in advance!

@Vivio
Perhaps have a look at ProfiMail application.
Happy to have helped forum with a Support Ratio = 42.5

N86 8MP, Nokia Email 2.1.0, Access point troubles

I know that his has been an never ending saga. I just don't seem to be able to give it up.
There is a well known issue about Nokia Email 2.1.0 not being able to define group access points.
When I try to do that I am offered only particular access points or "None". This is ever so annoying as I have to manually change the access point every time I leave my home WiFi.
I am aware that there are ways around this using connection manager apps (I tried several: Auto WeFi, Easy WiFi.... ) but I was not happy with the results. One of them even disabled me from editing my access points.
It is weird that it is possible to define "Internet" as a access point for Exchange but not for normal e-mail providers.
Some people suggested to setup acces point to "Default" while setting up a new email account. However, I've never seen this option.
I think Nokia's terminology is so vague. What would be "Default" connection as opposed to "Internet"?
In addition, in "Network Destionations" it is possible to define the "Internet" group as "Default" so this will be the same thing, or...??? Am I missing something?
I stumbled upon this article that Nokia would release a patch addressing this access point issue.
I spent hours searching for the patch to no avail. Does anybody know whether that patch exists at all?
http://www.e71fanatics.com/2009/01/big-ooops-in-recent-nokia-email-version.html
Having exhausted all possibilities I was thinking I could install Nokia Messaging 9.7. Apparently this version is compatible with S60v3 unlike the Nokia Messaging 10.2.
I have no idea whether Nokia Messaging 9.7 was ever ment to be for N86 8MP but if not does anybody know whether the unsigned version could be installed instead?
I would appreciate any piece of advice or suggestion.
Alex

Hello!
I can't update my e-mail client via Nokia e52 internet browser.
I enter address email.nokia.com, click download link. The application Nokia Email 9.07 has downloaded. After this the suggesting message to install Nokia Email 9.07 appears. But error appears after my agreement - "An incompatible version of this product is detected, and has to be uninstalled first"
I have no possibility to uninstall detected Email, so I don't see any Email client in Application Manager.
Nokia developers, please, fix this bug as soon as possible

Nokia email service slow/ unreliable (v.9.5.3.75 ...

hi,
i'm trying nokia email version 9.5.3.75 on my e61 (latest fw) some problems...
sometimes the email takes forever (hotmail and gmail accounts) other times is imediate
and forcing syn doesn't help eitheir...
is this normal ?
i understand that the service is still in trial/beta mode but the persons that i know that already try it leave it definitely....
regards,
praecedo

kevinchoo,
I have already given up on the level of support Nokia has for its customers, not even a reply to further troubleshoot after > a month of having this issue reported.
I am happy with SEVEN, and I don't think I would switch back to Nokia Email anytime soon unless their customer support improves.

Cost of Nokia email?

Hi all,
I picked up an E71 yesterday and got the Nokia email service installed before I really knew what had happened! I now notice that on the website it says that the service is free for the 60 day trial. However there's no mention of what the cost will be after that.
Has anyone been told by Nokia, or managed to find out? I rang Nokia care but they didn't seem to have any idea of a number.
Seems a bit silly to get people to sign up to a free trial when they can't find out what it'll cost at the end!
Thanks,
Dave

I don't think they've announced that yet. I've been using the free version since the Beta stages, I'm still waiting to know if the cost makes it wortk continuing.

Nokia C3's Nokia Email app is not responding after...

Dear Nokia Team,
When I updated my Nokia C3-00's firmware from version 4.60 to 7.20, the responsiveness of the Ovi apps (Facebook and Twitter) is much better compare before, BUT, when I am opening the Nokia Email app, is freezes into "Loading Mail" status for almost a minute... Any problems with my update?
I properly connected this to my PC and it updated without any interruption... And some 3rd party apps is not working after updating to this version (I guess those few 3rd party apps doesnt know there is incremental update you provided for this model except Snaptu which is working now)
Any address to this problem?
Appreciate your immediate response. Thanks!

hi. i also face the same thing on my nokia c3.Third party software not available and mail app not working.But unlike other replies i am going to give you a solution.
Nokia new firmvare version i.e 7.2 currently block 3rd party software downloads.It only supports applications from ovi store.There is an installation process going on in ovi when we download an app which make it usable.so if you want to use a third party app all you hav to do is download it to pc then just copy that app to your memmory card or to phone memory which will work
Next about the mail app.
I am a user from india and using the connection idea.when i updated my phone software i also lost my email app.
But yesterday when i requested for new internet setting i found in its items supported list, settings for nokia visual radio,nokia communities,nokia mail etc i set it as my configuration and used mail.At that time it was working.So you all want a propper internet settings containing settings for nokia mail to make mail app to work.Or you can configure it manually like you do on office outlook.
If u face anyproblem in using nokia c3. I will be happy to help you.
By
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Nokia Email (v 2.1.0) - how to update?!?

Hi All,
I have Nokia e52 with Nokia Email preinstalled.
In connections configuration I can not choose Destination Network, only Access Points appear in the list.
I have read on Nokia Messaging blog about this issue. It is fixed apparently.
I cannot install newest version of Nokia Email - I get error "Incompatible version found, uninstall first". But I can not install Nokia Email - I guess it is a part of firmware (it does NOT appear in applications manager).
I have just updated my firmware and problem still remains
Please help,
Mike

Hello!
I can't update my e-mail client via Nokia e52 internet browser.
I enter address email.nokia.com, click download link. The application Nokia Email 9.07 has downloaded. After this the suggesting message to install Nokia Email 9.07 appears. But error appears after my agreement - "An incompatible version of this product is detected, and has to be uninstalled first"
I have no possibility to uninstall detected Email, so I don't see any Email client in Application Manager.
Nokia developers, please, fix this bug as soon as possible

Nokia Email 3.09.0 in recent E72/E52/E5/C5 firmwar...

Would anybody using one of the above phones tell me if Nokia Email 3.09.0 (or newer) was rolled into the most recent firmware? (I believe it's 071.x ?) You'd probably have needed to hard reset your phone recently to know the answer (i.e. do you still have Email 3.x after the reset or did it return to 2.x?) I ask because I recently had need to remove the email update, but then found that "SW Update" (how it was originally installed, back in March) would not offer it to me for reinstall. And 3.09.0 doesn't appear to be available from any other source! After some testing, it seems Nokia actually removed 3.09.0 from the SW Update server, and this makes no sense unless the administrator forgot about E73 users like me, who last saw a firmware update in January. Any insights?
Solved!
Go to Solution.

Replying to my own question:
"Email version is 3.13, newer than 3.09 offered as upgrade to the previous FW"
/t5/Eseries-and-Communicators/E52-Latest-Firmware-Version-071-004/m-p/1066815#M91817
So the obvious answer seems to be that 3.09.0 was removed from Software Update because the Nokia administrator assumed everybody would be running 3.13 by now. Will apparently need to make another round of calls to Nokia and T-Mobile support. Why is this so difficult?

Nokia Email conflicting versions

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