Nokia Email Problems and Version 10?

Hi All Nokia People
I have an E66 supplied by Vodafone UK.
I run Nokia email which has been working fine up until the last couple of months.
It is set to store emails up to 1 month, but recently it deleted all emails within a month and left a lot over a month old.
Then it removed everything, and now after doing a software and reinstalling Nokia Email it will only store 3 days even though it is set to remove older than 1 month.
Also I have seen version 10 for Symbian S60v5 is available, when will this be available for general download and more specifically my E66?

Hi there.
After dealing with every kind of email problems for about two weeks, I finally solved my issue.
I was carefully watching the imap session logs to understand the problem. I realized all my sessions with my phone was unauthorized. It was stupid and impossible as I imported the server certificate to the phone... But, everything is buggy and possible.
Ok, all my "suddenly stopped connecting", "oh does it support IMAP idle", "nothing is wrong with the great nokia, blame your server", "can't connect email", "does it support imap", "what's wrong with my pop account", "do i have to share my mail password with nokia through email.nokia.com", "what's the difference between native email support and nokia messaging" issues are gone with that.
I deleted the certificate! Since you got it, it doesn't matter whether you delete the mailbox (account) on the phone or not. It stays in the security module of the phone. So, go and delete it first. Then, accept it again on your next connection...
For my E55 device I went to:
Menu -> Control Panel -> Settings -> General -> Security -> Certificate management -> Trusted site certificates
and deleted the certificate for the server I typed for "incoming email server" when I set my account. You'll probably recognize the name of it.
I hope this will help to many out there.

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My nokia / ovi / signed email problem and system f...

first, I've many problem on ovi-service that I try to talk to local nokia care but problems still exist. so, this is my attempt to directly contact nokia staff or nokia-veterian who may can help me out.
second, I'm sorry for my poor english.
I'm new to ovi. I'd signed to both my nokia (sms tips) and ovi service.
the latest situation is yesterday my browser returned "bad requests" message when I signed-in to ovi.com account.I tried solutions provided in this discussions board such as..
/discussions/board/message?board.id=ovi&message.id=2248&query.id=1088013#M2248
but it didn't work. I tried others too. and I got frustrated and thought that my auto shared account on "my-nokia" and "ovi" service may corrupt or inconsistence.
then today I decided to terminate my original account and start new one (where the page said to lock that account name for 6 months).
it's ok to create new account with new username ( sad for my original used name "sleepyfurious" | the new one is "sleepy-ovi"). but when I sign up at my-nokia with my new username, it said my IMEI is used.
can i get my-nokia to use with my phone?
as I told that i'm new to ovi so I'v not much information contained then it's even better if I can clear up all my data to create new fresh account with my original name.
where or who can help me to achieve this?
another problem is I bought new nokia 6720 classic and it's firmware is updated (012.008/22-jun-2009). why I can't even access "store.ovi.com". It's said device is not compatible to the phone that come together with ovi store service suggested in the box.
I just want to try to get some downloadable content via ovistore so I may continue with buying content or developing one and distribute it on the store in the future. ..it's failed at start.
Can I do something to make use of the service?
I'm poor in English. I am apologize if the words or sentence above is bad, too strong or hurt reader.
hopefully,
sincerly,
sincere customer.

sorry for too long post
6720 classic - ovi store problem move here :
/discussions/board/message?board.id=ovi&thread.id=2299
If it still really not compatible. It's ok i'll wait.

Nokia Emails Problem delivering emails..

I m using Nokia E72 with the updated firmware the new one which released in march i think.
i was using Nokia email service with Gmail and was getting emails directly on mobile.
but from last 3 days i am having so much problem, i cant get new emails directly on mobile. My Nokia Messaging account is also active , and fone is connected with gmail , i checked everything , settings on phone and gmail server , and nokia messaging server , even doing sync manually , but nothing happens, Simply not getting any emails ,
But on the other hand i can send emails from it .
Some times its delivering emails but very late or sometimes instantly but very rare , from last 3 days this problem is annoying me too much.
I am using Gmail imap server for this, and i also tried using Yahoo , but same problem faced on yahoo, emails not coming or coming but very late and only a few ,
I have checked everything at my end , as im an advanced user not a novice so i think there is nothing wrong with the settings . i checked everything.
kindly help me out ? i am from Saudi Arabia.
Take care

a) how do you go about cancelling the NM Subscription (web site would help lol)
Just open the website http://email.nokia.com
Login with ur primary email id and password (the email id which u first setup)
At the bottom you will find subscription status: press cancel.
After doing so you will remove your subscription from NMS server.
b) Once you have done this, how do you re-subscribe.
Again open website http://email.nokia.com
click SIGN up
follow on screen prompts ( mobile no in country code format, select mobile model no, email id and password)
soon you will recieve text on mobile which will automatically show u START screen.
c) How do you then set up Nokia Messaging on phone (rather than setting up email using the email wizard on phone which just creates a mailbox in Messaging)
the above mentioned method is alternate.
d) How do you use PULL mail???
Activate OFFLINE profile.
click new mailbox( in menu>email>new mailbox)
input the email id(mobile will ask to connect to internet just press cancel)
put the password for email id(mobile will ask to connect to internet just press cancel)
It will create a mailbox in messaging
open mailbox( menu>email>option>settings>when to sync>update interval>5min)
open mailbox(menu>email>option>settings>advance mailbox setting> incomming > change access point to your data plan)
open mailbox(menu>email>option>settings>advance mailbox setting> incomming > change access point to your data plan)
hope this will help you.
drop me private message if u wish more clarification.
regards
if this help u click green star

Nokia email client and yahoo small business proble...

Hi All,
I have been using nokia email client for more than a year and it was working perfectly fine until some days ago.
I updated my email client with latest build and now it is not fetching/pusing email for yahoo small business email address. I have tried all option but with no luck.
Important point to notice that it is pushing all email from simple yahoo account.
Anyone else having same kind of issue. Any help will be appreciated.
Thanks

I have the same problem! It used to work on my macbook for over a year then it just stopped. Not sure what did it...

Email problems and the incompetence of BT call cen...

How come one can come on this forum and read threda after thread of people complaining about intermitant email problems yet when you ring the call centre you are fobed off with the usual excsue that it is your settings that are the problem.
For me, it was only after wasting 30 minutes of my time, in which the memebr of the 'technical' team tried to look at my settings, this involved him entering the wrong information on several occasions and needing to be corrected by myself. That the person admitted that there had been a problem.
What is interetsing is that I explained that i receive emails through my Ipad and sometimes collect by BT Yahoo, as well as my PC, none of which were working and all of which require the setting to lon on to the serever to be set individually, I also made it quite clear that was an intermitant problem, but that today it had lasted 8 hours. Yet still we went this through redicilous rigmorole of playing with the settings on my PC - why?
The gentlemen then admitted there was a problem with BT yahoo, so very unimpressed I asked to speak to the complaints department. I was put through to a 'manager' and I use that term guardedly because he was no more competent then the first person I spoke to. He said that perhaps his colleugue had failed to check the system status recently, I suggest that he had not chceked it for at least 8 hours as that is how long my emial has been down today! This man then began the fob of speech, refusing to put me through to someone who would help and saying he had all the authority to help me, afetr several questions it became clear he had no authroity whatsoever, he could not talk about bills, he could even get me the details of the complaints department in Durham, apparently it deos not exist!
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'ah email'
step 1 - click 'email connection problem'
step 2 - check settings
It just might be that some of us do actually know what we are talking about, and have had experience setting up call centers so we know hoe they work.
Please, please allow us to speak to people who will help us with our problem it is the only way you will retain customers in a competive telecommunications sector.
Just stop fobbing us off with the line, 'it must be your settings' but admit you have a problem and get it fixed!!
Ironically as I type 'fixed' yet another 0x800ccc92 falshes up on screen, showing that my issues still remain unresolved.

Hi Cross_Bug.
First of all i too know how frustrating it can be being put through to some one who is less than compitent with there job. However with the steps that they do it is required before they can use any other protocols so unfortunately you would just have to bare with them.
Second of all if you would like to write in to complaint about a certain product or service, then you can do so in writing to our corespondence center the adress is as follows;
BT Correspondence Centre
Providence Row
Durham
DH98 1BT
Other alternatives for complaints are e-mailing in through the website via webform. http://bt.custhelp.com/app/contact_email/c/5642,5645 They aim to give a reply within 24-48 hours of receiving the form and will aim to do so satisfactory.
I hope i have been informative and it aids into the problem being fixed for yourself.
If this answer has helped please mark it up

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Life was good for many months using the Nokia Email app on my N97 to make my main email account, gmail, function essentially as push email. Suddenly, Nokia email quit getting new mail from my gmail inbox. Mail I sent from the N97 was still sent, and still sync'ed to my gmail sent mail. I uninstalled and reinstalled the Nokia Email app with no success. So I changed to the Exchange mail app which I don't find as functional, but the same thing happened - it wouldn't get mail from my gmail inbox but would still send mail from the N97 and sync that to the gmail sent box. This happened more or less two weeks ago. My son had the same setup on a N97 mini, and his Nokia email app has continued to work with his gamail inbox. This suggests something is amiss with my gmail, but I changed nothing, and Google is/was no help. So I've reinstalled the Nokia email app (from the ovi store) and changed over to ovi mail which I access with the email app on the N97, and I have my gmail forwarded to my ovi mail. So far that is working. Wonder if anyone else has had this happen and has any solution? Cheers and TIA!

I posted I had created an @ovi.com email account and that I was using the Nokia email app (form the Ovi store) to get push email working. I forwarded my @gmail.com account to the @ovi.com account. Well, that worked for a few days, then it also quit sync'ing and downloading mail even though I could send mail using it. So then out of the clear blue, I got this email directly to my N97:
From: [email protected]
Sent: 04/30/2011 4:15:49 AM
Subject: Please re-enter your password for this mailbox
Dear Nokia Messaging customer,
Recently, our email service has been unable to authenticate with your email
provider, preventing email delivery to your phone. Perhaps you changed the
password for this email address.
You must update your Nokia Messaging mailbox settings with your latest pass
word. Once you have done that, we’ll resume trying to fetch your em
ail.
Please go to Options -> Tools -> Settings -> [email protected] -> E-mail pa
ssword and re-enter your password. E-mail delivery to your phone should res
ume shortly after that.
Sincerely,
The Nokia Messaging Team
*** This email was generated automatically. Please do not reply to it. ***
Well, I had NOT changed my password, but I did what they asked, and my @ovi.com account started working with my N97 again. I did not go back and try with my @gmail.com account. I am just so tired of trying to get/keep my push email working with my N97. There are many other manufacturers with smart phones that work correctly with push email. I'm not sure which I will be changing to soon.

Nokia N95 8gb Nokia maps problem and comparing E61...

Hi everyone,
I have a nokia n95 8gb, i cant use the gps sistem of the nokia maps program without using the bluetooth, internet or Wifi(if i use it, the marker on the map is a square. In other words, i cant use it like a tom tom, but a friend of mine has the nokia E61i and he can find himself with his mobil (it comes out in a red dot) and he doesnt have to use the wifi or bluetooth, or anything else like a tom tom. If somebody knows why please tell me and if it changes or anything i live in barcelona.
Thanks alot and waiting for a solution,
Nick

06-Nov-2008 11:29 PM
nalbarracin wrote:
Hi everyone,
I have a nokia n95 8gb, i cant use the gps sistem of the nokia maps program without using the bluetooth, internet or Wifi(if i use it, the marker on the map is a square. In other words, i cant use it like a tom tom, but a friend of mine has the nokia E61i and he can find himself with his mobil (it comes out in a red dot) and he doesnt have to use the wifi or bluetooth, or anything else like a tom tom. If somebody knows why please tell me and if it changes or anything i live in barcelona.
Thanks alot and waiting for a solution,
Nick
Hi Nick,
Not certain what is causing the problem, but I do know that your phone needs to download maps, so you should connect using GPRS or Wifi to download the maps and then you should have maps for your locality, but you will need to connect again if you move outside of the locality. The best advise I would say is to get an internet add on for your phone so you won't be charged extra.
you may be able to download maps and load them on also. You may also need to turn off the network assisted GPS so you are only using the built in GPS not the internet to find where you are.
DOS.

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Hi, I have exactly the same problem: blueyonder.co.uk works, virginmedia.com does not. Is there anyone who can please help us with this?
I wonder if it's something to do with a discrepancy between pop.virginmedia.com and pop3.virginmedia.com config. - but I can't get far enough to change it.
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Oh Nokia what have you done. I was using the Nokia email from nokia.email.com and in there I had my yahoo.com email account. You now longer let the yahoo.com address work inside the Nokia email.
So now I had to manually add my yahoo.com email address into the E72, but everytime the phone checks for email, it takes up so much of the phone cpu power all else locks up. Even has dropped my phone call as the whole phone went into a CPU bound state...
Nokia give me back my yahoo.com email in my nokia.email.com account. Let us add them back in. What have you done. You have basically killed anyone from using a Nokia E72 and yahoo.com email address.

As for whether Yahoo is a paid service for pop email or not is not a debate here. If you are a Verizon FIOS or Comcast internet customer in the USA, you get the POP email of Yahoo free. I am one of these so it is free.
But the fact remains. I used to use the Nokia email message service and had YAHOO as one of my email accounts. It picked up my yahoo.com email for over one year with very few issues. Onfe in a while I would have to restart the phone. Then last week it suddenly stopped.
I called customer servuice and they told me that Nokia email service no longer would work as I had it, to delete the yahoo account and re-add it.
When you re-add yahoo.com email address, it forces an IMAP setup (although I can tell you how to make the Yahoo pop work as I was able to override and trick the phone). As soon as you typ in any address @yahoo.com, it forces you to their IMAP setup within the Nokia E72.
So in IMAP setup of yahoo.com email on my main Ey2 screen I have my yahoo.com email account dstatus displayed. It simply says YAHOO MAIL and in parenthesis the number of unread messages. so mine right now says Yahoo Mail (23)
I have the phone set to check for email every 5 minutes... Pick up UPTO the last 100 messages and also pickup upto 500kb of email data (the old Nokia email message service way it would ask you HOW MANY WEEKS to go back and it would pick up most all email except not download attachments)
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If you are in the yahoo inbox, you see the emails disappear and then re-appear as it deletes and re-synces all the email
Now if you are unlicky to be on the cell phone during call when it does this re-sync, it take so much CPU, that soemtimes I drop, but if I am in the middle of talking, I "zap" out for a second or two and the other person is wondering what happened if I am in the middle of a sentence. Onc again the phone seems to be CPU bound and all else stops working exceopt the retrieval of that email.
So MOST of the time when the phone is checking the yahoo account, it takes up so much CPU that the phone is basically unresponsive.
I seem not to be the only one who is having issues with a Nomkia hone and Yahoo.com
LOOK here there are at least 2 others..
/t5/Messaging-Email-and-Browsing/Nokia-E7-email-syncronisation-problem/td-p/1030213
/t5/Messaging-Email-and-Browsing/E71-email-problem/td-p/1065247
NOKIA's own support people told me that the NOKIA email program changed. Yes it changed and now people are having issues with YAHOO.COM email.
Nopw if you would lik to knopw how to setup YAHOO.COM on a pop.. simply\
create ANY other POP account. It can be real or phoney. Then go back in and simply change the settings for yahoo.
they are simple
user name / login: email address w/o the yahoo.com.
pop: pop.mail.yahoo.com
smtp:: smtp.mail.yahoo.com
password: hey its your password. dont ask me
email adress: full [email protected]
this seems to work. it does not kill the phone. It does not re-do all he email every time.
There is something about imap and yahoo.com email that you have messed up here and alot of us are seeing it.
NOKIA what have you done?
All I want back is what I had just over a week ago. Once of the best phones in the world, fully working with my eMail...

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Hello,
as a new user of Nokia Email. I got great expectation from this service and software !
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Going back on my laptop: I have also got the "Impossible to Log In Syndrom" on my computer.
So I went to bed and in the morning the Log In worked on the computer.
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Message Edited by nemosandman on 06-Apr-2009 02:31 PM

Nokia Email 3.9 SW update

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