Nokia Email Service Error : 500: Failure - Unrecog...

After installing teh new upgraded nokia messeging application, i am recieveing error for sending my email.
500: Failure - Unrecognized SSL message, plaintext connection?
can anyone help.
Sachin
Solved!
Go to Solution.

Well let's hope something is done... I'm about to uninstall and find something else. 3 days out of action, and I've had enough.
I thought I'd do the upgrade anyway, in case there were more settings which I could look into.... surprise surprise, there's less from what I can see! Among other things, It appears that we no longer have the choice of how we connect e.g. when I'm home or at work I connect through wireless LAN, when I'm out or travelling I use my phone network. This is gone now, so who knows how I'm connecting.
Also you might want to check out the help file, there's a whole bunch of stuff saying feature "x" isn't available unless your an "enterprise user". So perhaps this is a planned issue! We're going out of beta without warning, and now you have to pay to use the service to send emails... If so, a little warning would be nice.
Anyway, That's my conspiracy theory for the day..

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Problem with Nokia E5 - Nokia Email Service

Hi upgraded myself from Nokia E63 to E5.
Im having a problem with my email setup in E5.
I tried installing my gmail and rediffmail a/c on my E5, it got installed but not working, i.e not getting connect even after I go to options and select connect. Therefore cant send or receive mails.
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helo bro .,.,.
i got my new nokia e5 3 to 4 days back.......i use it as my best ant it is perfectly fine.....
no problem at all.,.,.,.,.no camera problem....no email problem.....and no hang or restart problem.,.,
.,.,i m using nokia from more than 10 years.,.,.,.from all others brand i like nokia..,.,.,
but now from day to day nokia is going bad to bad.,.,.,.,.,.,.
instead of going forward,,,nokia is loosing his position.,.,..,.,.,.,.,
if nokia HAD MADE 10000 MOBILE PHONES,,,,ONLY 50 OR 100 ARE OK...AND ALL OTHERS GOT SOME PROBLEM.,.,.,.
THANKS TO ALMIGHTY ALLAH.,.,.,THAT MY NOKIA E5 IS PERFECTLY FINE...HAVING NO FAULTS YET.,.,.AND NOT WILL BE,.,.,.
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IF YOU HAVE ANY PROBLEM EMAIL ME AT..
Moderators note:
"We would like to inform you that we have removed your e-mail address as it is inappropriate to publish personal contact information on a public web forum."

Nokia email service

hi can anyone tell me how long the nokia email service trail last for and when it ends how much would it cost to carry on using the service many thanks for your time

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Sanjay Mehta
Motorola "Brickphone" circa 1996, Alcatel One Touch, Ericsson R380, Sony Ericsson T220, Sony Ericsson T630, Nokia E50, Nokia E61i, Nokia 9300i, Nokia E71,Nokia X6, Google Nexus S, iPhone 4S

E63 + Nokia EMail Service = WiFi is instantly On

Hi, I installed Nokia EMail Service at my E63 phone. I'm using WiFi to connect to mail server. I expect the following behavior: each 5 minutes (as defined in Settings) this Service should activate WiFi connection, connect to server, get new mail (if any), disconnect from server and (!) deactivate WiFi connection. However, I see that WiFi icon is shown on my main screen instantly - so the WiFi connection is always On and the phone is consuming the battery heavily. What should I do to prevent this situation?

http://forums.whirlpool.net.au/archive/1380309 suggests that if you lengthen the connection period dramatically, the WiFi will connect and disconnect as you expected. If this is true, short of there being an obscure setting in your Nokia Email client or phone Settings that does not appear on mine, this does appear to be a firmware bug. Or maybe another user has a suggestion?

Nokia email service slow/ unreliable (v.9.5.3.75 ...

hi,
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kevinchoo,
I have already given up on the level of support Nokia has for its customers, not even a reply to further troubleshoot after > a month of having this issue reported.
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Hi All,
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Hi,
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CONCATENATE '<A HREF=' lv_link '>'
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APPEND ls_text TO lt_text.
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EXPORTING
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EXCEPTIONS
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Where lv_link is the varibale wihich holds thlink more than 132 charecters.
Thanks and regards,
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Nokia Emails Problem delivering emails..

I m using Nokia E72 with the updated firmware the new one which released in march i think.
i was using Nokia email service with Gmail and was getting emails directly on mobile.
but from last 3 days i am having so much problem, i cant get new emails directly on mobile. My Nokia Messaging account is also active , and fone is connected with gmail , i checked everything , settings on phone and gmail server , and nokia messaging server , even doing sync manually , but nothing happens, Simply not getting any emails ,
But on the other hand i can send emails from it .
Some times its delivering emails but very late or sometimes instantly but very rare , from last 3 days this problem is annoying me too much.
I am using Gmail imap server for this, and i also tried using Yahoo , but same problem faced on yahoo, emails not coming or coming but very late and only a few ,
I have checked everything at my end , as im an advanced user not a novice so i think there is nothing wrong with the settings . i checked everything.
kindly help me out ? i am from Saudi Arabia.
Take care

a) how do you go about cancelling the NM Subscription (web site would help lol)
Just open the website http://email.nokia.com
Login with ur primary email id and password (the email id which u first setup)
At the bottom you will find subscription status: press cancel.
After doing so you will remove your subscription from NMS server.
b) Once you have done this, how do you re-subscribe.
Again open website http://email.nokia.com
click SIGN up
follow on screen prompts ( mobile no in country code format, select mobile model no, email id and password)
soon you will recieve text on mobile which will automatically show u START screen.
c) How do you then set up Nokia Messaging on phone (rather than setting up email using the email wizard on phone which just creates a mailbox in Messaging)
the above mentioned method is alternate.
d) How do you use PULL mail???
Activate OFFLINE profile.
click new mailbox( in menu>email>new mailbox)
input the email id(mobile will ask to connect to internet just press cancel)
put the password for email id(mobile will ask to connect to internet just press cancel)
It will create a mailbox in messaging
open mailbox( menu>email>option>settings>when to sync>update interval>5min)
open mailbox(menu>email>option>settings>advance mailbox setting> incomming > change access point to your data plan)
open mailbox(menu>email>option>settings>advance mailbox setting> incomming > change access point to your data plan)
hope this will help you.
drop me private message if u wish more clarification.
regards
if this help u click green star

Cost of Nokia email?

Hi all,
I picked up an E71 yesterday and got the Nokia email service installed before I really knew what had happened! I now notice that on the website it says that the service is free for the 60 day trial. However there's no mention of what the cost will be after that.
Has anyone been told by Nokia, or managed to find out? I rang Nokia care but they didn't seem to have any idea of a number.
Seems a bit silly to get people to sign up to a free trial when they can't find out what it'll cost at the end!
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I don't think they've announced that yet. I've been using the free version since the Beta stages, I'm still waiting to know if the cost makes it wortk continuing.

E72 and Nokia email Major problem

Oh Nokia what have you done. I was using the Nokia email from nokia.email.com and in there I had my yahoo.com email account. You now longer let the yahoo.com address work inside the Nokia email.
So now I had to manually add my yahoo.com email address into the E72, but everytime the phone checks for email, it takes up so much of the phone cpu power all else locks up. Even has dropped my phone call as the whole phone went into a CPU bound state...
Nokia give me back my yahoo.com email in my nokia.email.com account. Let us add them back in. What have you done. You have basically killed anyone from using a Nokia E72 and yahoo.com email address.

As for whether Yahoo is a paid service for pop email or not is not a debate here. If you are a Verizon FIOS or Comcast internet customer in the USA, you get the POP email of Yahoo free. I am one of these so it is free.
But the fact remains. I used to use the Nokia email message service and had YAHOO as one of my email accounts. It picked up my yahoo.com email for over one year with very few issues. Onfe in a while I would have to restart the phone. Then last week it suddenly stopped.
I called customer servuice and they told me that Nokia email service no longer would work as I had it, to delete the yahoo account and re-add it.
When you re-add yahoo.com email address, it forces an IMAP setup (although I can tell you how to make the Yahoo pop work as I was able to override and trick the phone). As soon as you typ in any address @yahoo.com, it forces you to their IMAP setup within the Nokia E72.
So in IMAP setup of yahoo.com email on my main Ey2 screen I have my yahoo.com email account dstatus displayed. It simply says YAHOO MAIL and in parenthesis the number of unread messages. so mine right now says Yahoo Mail (23)
I have the phone set to check for email every 5 minutes... Pick up UPTO the last 100 messages and also pickup upto 500kb of email data (the old Nokia email message service way it would ask you HOW MANY WEEKS to go back and it would pick up most all email except not download attachments)
When the phone checks. it deletes MOST every (NOT EVERY) message in the yahoo inbox. If you are wtaching the main screen, you see the "23" for the amount of unread go all the way down to 1 (never to zero I dont thing) and then count back up to either 23 or if new email is there, it will go higher.
If you are in the yahoo inbox, you see the emails disappear and then re-appear as it deletes and re-synces all the email
Now if you are unlicky to be on the cell phone during call when it does this re-sync, it take so much CPU, that soemtimes I drop, but if I am in the middle of talking, I "zap" out for a second or two and the other person is wondering what happened if I am in the middle of a sentence. Onc again the phone seems to be CPU bound and all else stops working exceopt the retrieval of that email.
So MOST of the time when the phone is checking the yahoo account, it takes up so much CPU that the phone is basically unresponsive.
I seem not to be the only one who is having issues with a Nomkia hone and Yahoo.com
LOOK here there are at least 2 others..
/t5/Messaging-Email-and-Browsing/Nokia-E7-email-syncronisation-problem/td-p/1030213
/t5/Messaging-Email-and-Browsing/E71-email-problem/td-p/1065247
NOKIA's own support people told me that the NOKIA email program changed. Yes it changed and now people are having issues with YAHOO.COM email.
Nopw if you would lik to knopw how to setup YAHOO.COM on a pop.. simply\
create ANY other POP account. It can be real or phoney. Then go back in and simply change the settings for yahoo.
they are simple
user name / login: email address w/o the yahoo.com.
pop: pop.mail.yahoo.com
smtp:: smtp.mail.yahoo.com
password: hey its your password. dont ask me
email adress: full [email protected]
this seems to work. it does not kill the phone. It does not re-do all he email every time.
There is something about imap and yahoo.com email that you have messed up here and alot of us are seeing it.
NOKIA what have you done?
All I want back is what I had just over a week ago. Once of the best phones in the world, fully working with my eMail...

Nokia email downloadlink

I have been trying to download the link to install in my phone The Nokia Email. I am from Caracas Venezuela, and this is my phone number. +58 (my country code) 414 (the operator code) and 3258935. When I go to the Nokia email service I write the number like this: +584143258935. After selecting my phone model (E61i) and writing my phone number it tells me that I will receive a text message with the link to download the software, but the text message do not arrive to my phone. Am I writing the phone number correctly? or there is something wrong with thw nokia email service page? Can someone help me with this?
Regards,
Orleans1

Not sure why it isn't working for you. It's still a beta service so nothing is guaranteed to work.
You can make the email team aware of this issue by using the "feedback" link in the top right hand corner of http://email.nokia.com
They may respond to you with an alternative way of downloading it.
Message Edited by psychomania on 13-Aug-2008 02:25 PM

Nokia Email Beta - Battery problems

hi,
i have just recently purchased the E71. i used it for about a week before installing the new Email Service Beta. Since installing it, I don't seem to get more than 24hours out of the phone, which should last 10 days.
I also noticed that once the Nokia Email Service Beta was installed the 3G network connection stays permanently connected. I wondered if this might be part of the reason for the battery being used up so quickly?
I realise this is a very early beta, so i'm just pointing out my experience (reporting bugs) rather than looking for a solution.

If you still want to receive e-mail on the phone but don't need to know the second it arrives, then you can have the phone poll your e-mail account every 30 minutes. Furthermore, you can have it do so only between certain hours and on selected days
The phone will then only connect periodically, you'll still know fairly quickly if there's mail for you and your battery will last much longer.
IMAP4 is a good solution to synchronize mail across multiple machines. Whenever you sync to your mailbox on one machine, it'll automatically see whatever you've done previously on another machine accessing the same mailbox. Concurrent access to the same mailbox by multiple machines is still a bit of a headache.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

E71 Nokia Emailing

Having big problems with Nokia Email service...HELP!!!
Love the system so contacted operator and signed up with a monthly subscription. Now I am getting emails telling me my free trial is coming to an end and 3...2...1 days. Operator help and technical desk say the subscription is there and sorted but the email.nokia.com website says that the free trial runs out on the 17th.
Someone is getting the wrong end of the stick here...how do i fix it without having to uninstall, reinstall and mess around like last time (yes, it happened the same last time!!!)

Hi chortik
You get as far as this screenshot and then there are no prompts for "Street names"?
Happy to have helped forum in a small way with a Support Ratio = 37.0
Attachments:
Québec.jpg ‏26 KB

Web-Ticket service returns: (500) Internal Server Error

I get Internal server errors when I try to get something from the server. This is what I get from the "Test-CSAddressBookService":
PS C:\Users\testuser> Test-CsAddressBookService -TargetFqdn wak-lync.testdomain.com -UserCredential testdomain\testuser -UserSipAddress "sip:[email protected]" -verbose
VERBOSE: Workflow Instance Id 42f8f454-5d02-48b2-8b8e-4ecaf6dba5e0, started.
Connecting to web service : https://wak-lync.testdomain.com:443/WebTicket/WebTicketService.svc
Using IWA authentication
Successfully created connection proxy and website bindings
Requesting new web ticket
Sending Web-Ticket Request: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Header>
<Action s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/addressing/none">http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue</Action>
</s:Header>
<s:Body>
<RequestSecurityToken xmlns="http://docs.oasis-open.org/ws-sx/ws-trust/200512">
<TokenType>http://docs.oasis-open.org/wss/oasis-wss-saml-token-profile-1.1#SAMLV1.1</TokenType>
<RequestType>http://schemas.xmlsoap.org/ws/2005/02/trust/Issue</RequestType>
<AppliesTo xmlns="http://schemas.xmlsoap.org/ws/2004/09/policy">
<EndpointReference xmlns="http://www.w3.org/2005/08/addressing">
<Address>https://wak-lync.testdomain.com/WebTicket/WebTicketService.svc</Address>
</EndpointReference>
</AppliesTo>
<Entropy>
<BinarySecret>BMLGyAK9H+6w1rrdFY+I2oSy39FMyfy86/WwJoTK0nE=</BinarySecret>
</Entropy>
<KeyType>http://docs.oasis-open.org/ws-sx/ws-trust/200512/SymmetricKey</KeyType>
</RequestSecurityToken>
</s:Body>
</s:Envelope>
ERROR communicating with GetWebTicket() service System.ServiceModel.ProtocolException: The content type text/html of the response message does not match the content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be sure that the IsContentTypeSupported method is implemented properly. The first 1024 bytes of the response were:
'<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
'. ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory factory, WebException responseException, ChannelBinding channelBinding)
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Rtc.Internal.WebTicketService.IWebTicketService.IssueToken(Message request)
at Microsoft.Rtc.SyntheticTransactions.WebServicesHelper.GetWebTicket()
TargetUri : https://wak-lync.testdomain.com:443/abs/handler
TargetFqdn : wak-lync.testdomain.com
Result : Failure
Latency : 00:00:00
Error : ERROR - No response received for Web-Ticket service.
Inner Exception:The content type text/html of the response message
does not match the content type of the binding (text/xml; charset
=utf-8). If using a custom encoder, be sure that the IsContentType
Supported method is implemented properly. The first 1024 bytes of
the response were: '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 S
trict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-88
59-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
Inner Exception:The remote server returned an error: (500) Interna
l Server Error.
Diagnosis :
VERBOSE: 'Register' activity started.
Sending Registration request:
Target Fqdn = wak-lync.testdomain.com
User Sip Address = sip:[email protected]
Registrar Port = No Port is provided..
Auth Type 'IWA' is selected.
Registration Request hit against sip/WAK-LYNC.testdomain.com
'Register' activity completed in '0.3157031' secs.
'ReadUriFromInBandProvisioningDataActivity' activity started.
'ReadUriFromInBandProvisioningDataActivity' activity completed in '0.0002991' secs.
'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0.0102002' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://wak-lync.testdomain.com:443/WebTicket/WebTicketService.svc
Using NTLM\Kerb auth.
Could not get a web ticket
CHECK:
- Web service url is valid and the web services are functional
- If using PhoneNo\PIN to authenticate, make sure they match the user uri
- If using NTLM\Kerberos auth, make sure you provided valid credentials
An exception 'ERROR - No response received for Web-Ticket service.' occurred
during Workflow Microsoft.Rtc.SyntheticTransactions.Workflows.STAbsWorkflow
execution.
Exception Call Stack: at
Microsoft.Rtc.SyntheticTransactions.WebServicesHelper.GetWebTicket()
at
Microsoft.Rtc.SyntheticTransactions.Activities.GetWebTicketActivity.InternalExe
cute(ActivityExecutionContext executionContext)
at
Microsoft.Rtc.SyntheticTransactions.Activities.STActivity.Execute(ActivityExecu
tionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity,
ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.CompositeActivityExecutor`1.Execute(T
activity, ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(Activity
activity, ActivityExecutionContext executionContext)
at
System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRunti
me workflowCoreRuntime)
at System.Workflow.Runtime.Scheduler.Run()
Server stack trace:
at
System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(
HttpWebRequest request, HttpWebResponse response, HttpChannelFactory factory,
WebException responseException, ChannelBinding channelBinding)
at
System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelR
equest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message,
TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message
message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean
oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan
timeout)
at
System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessa
ge methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage
message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage
reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&
msgData, Int32 type)
at
Microsoft.Rtc.Internal.WebTicketService.IWebTicketService.IssueToken(Message
request)
at Microsoft.Rtc.SyntheticTransactions.WebServicesHelper.GetWebTicket()
VERBOSE: Workflow Instance Id 42f8f454-5d02-48b2-8b8e-4ecaf6dba5e0, completed.
VERBOSE: Workflow Execution Time (sec): 0.481
When I look at the server I see the following in the log:
2012-07-10 15:02:09 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\g01 10.10.20.115 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 218
2012-07-10 15:02:09 10.128.1.16 POST /groupexpansion/service.svc - 443 TESTDOMAIN\g01 10.10.20.115 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 0
2012-07-10 15:02:12 10.128.1.16 POST /WebTicket/WebTicketService.svc/cert - 443 TESTDOMAIN\e01 10.10.30.105 OC/4.0.7577.0+(Microsoft+Lync+2010) 500 0 0 15
2012-07-10 15:02:12 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\e01 10.10.30.105 OC/4.0.7577.0+(Microsoft+Lync+2010) 500 0 0 0
2012-07-10 15:02:15 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\k01 10.10.20.59 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 46
2012-07-10 15:02:15 10.128.1.16 POST /groupexpansion/service.svc - 443 TESTDOMAIN\k01 10.10.20.59 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 202
2012-07-10 15:02:18 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\g02 10.10.11.53 OC/4.0.7577.0+(Microsoft+Lync+2010) 500 0 0 31
2012-07-10 15:02:18 10.128.1.16 POST /groupexpansion/service.svc - 443 TESTDOMAIN\g02 10.10.11.53 OC/4.0.7577.0+(Microsoft+Lync+2010) 500 0 0 202
2012-07-10 15:02:18 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\k01 10.10.20.59 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 46
2012-07-10 15:02:18 10.128.1.16 POST /groupexpansion/service.svc - 443 TESTDOMAIN\k01 10.10.20.59 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 218
So I see it is not only a address book issue, though it is the first visible hint you get about it. I also get the Password request window for "Retrieving Response Groups" after the log in.
I looked at similar issues, but what I found was mainly Kerberos issues, but that is not the case here, the user is able to access the folders.

Hi,
Try the way the following thread mentioned:
http://social.technet.microsoft.com/Forums/en-US/ocsaddressbook/thread/83106a88-7b38-49cc-b62d-52867a99bfd1
Regards,
Lisa

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