Nokia lumia 1320 off and continuously vibrating.

I bought Nokia lumia 1320, 5 days back. On 3rd day when I took phone, I saw it was contineously vibrating. I tried to unlock but no responce. It keeps vibrating. That is like off and vibrating. I did a soft reset by pressing volume down and power button. It restarted and worked fine. After one day same problem again happened. I again soft reset it. Today also it happened. Is this a hardware problem or software ? Anybody else facing the issue ? Any solution ?

I contacted shop and they agreed to replace my mobile. But I think the issue was when I used IM+ and Skype and when I get messages. When we close thses apps and we get messages as push notifications. I think not all but some of these push notifications are causing the issue. I don't know if this is present with all windows os.

Similar Messages

Nokia Lumia 800 is off and continually vibrating.

Hey guys,
I was just using my nokia lumia 800 normally and then it suddenly shut off. I've tried everything to get it working, soft reset, hard reset, taking the sim out, letting the battery go flat then plugging it in, but nothing worked. This has happened once before but it turned back on after 5 mins. It has been 2 days now and it is stil continually vibrating. What should I do?

Hi JulseyB, Welcome to the Nokia forum!
It sounds like you have tried most things to get it back up and running again, I have a feeling it might be a hardware failure, I suggest that you take your device to your local Nokia Care point as soon as you can to get it looked at by a specialist.
I hope this has helped!
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Nokia Lumia 1320 Wifi error Could Not Connect To T...

Hi,
I'm having trouble with my phone connecting with my Wifi router model Netgear WNAP210 Router, when I type the password in it says either that it is unable to connect or sometimes that the password is incorrect!!
I have contacted Netgear and they suggested changing the router name to remove any underscore symbols "_", I did this today but still get this annoying message on the phone.
I've tried deleting found connections and starting from scratch and have also amended the router name (which shows correctly when scanning for Wifi on the Nokia). Now it's starting to get me really wound up....please please help?
Thanks,
Adam.
Solved!
Go to Solution.

Hi, AdamTh. Make sure that your phone's software and system apps are updated. You should see 'Lumia Cyan' under Settings> extras+info to confirm that you have the latest software update. For your system apps, go here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082. After checking that, you can visit this link: Nokia Lumia 1320 - Troubleshooter and try the workarounds listed. The link is intended for the US. Keep us posted. By the way, welcome to our forum.

Nokia Lumia Icon unresponsive and scrolling

My Nokia Lumia Icon has been continuously scrolling through apps and screens, calling people and the touchscreen is unresponsive. It was only happening occasionally but it has now been going on for a few hours. I have done a hard reset on the phone, but it is still scrolling so I can not set it back up. Any other options for fixing this piece of crap phone?

Almost exactly the same story. Problem started a couple months after I got the phone. Tried soft and hard re-sets. Also downloaded recovery tool from Nokia. The first re-load seemed to correct the problem for about two weeks. It's come back and now the problem has gotten worse over the last few days. Took it back to the store and they worked with tech support to arrange a replacement (Amanda, just be aware that it will be a reconditioned phone and not a brand new one).
My guess is that it may be a hardware issue... probably something related to the digitizer. It's weird, the phone looks possessed. Almost like it was infected with a virus or something. But the hard re-set or the image re-load should have wiped that out if it was the case. It's a great phone. I hope this was just a one-off problem.
Good luck Amanda.

Nokia Lumia 1320 random restarts after Denim updat...

Dear Microsoft / Nokia,
I am writing this forum post because my nokia lumia 1320 is suffering some problems. Since the update, the phone is restarting itselve randomly.Today, the phone restarted itselve 3 times already, which was the provocation to send you this message.
I think it is a problem resulting from the recent Lumia denim update, before the lumia was significantly more stable.
The phone was factory resetted after the lumia denim update (1 week ago), and today i also performed a soft reset, without any results. (still random restarts).
Furthermore i noticed that sometimes the phone is unresponsive when i push the powerbutton, to unlock the phone.
My phone is on 8.10.14219.341, firmware: 3058.50000.1424.0001 (it is the Country variant from the Netherlands).
Hopefully there is a way to fix this problem,
Thank you in advance,
Wouter van Buul
Ps. I am not sure if this is the right place to report bugs?!

This is a user to user forum where we try to help each other, so reporting bugs is not the purpose of this community, that should be done direct to your local Microsoft Mobile support. However your problem is not a bug, just a technical issue with your handset and we can try to help.
Have you checked that all your system apps are up to date after the Denim update ? The easiest way to do that is from settings > applications > store > check for updates. If everything is up to date, I would do the following troubleshooting if I had this problem:
1.Remove the microSD memory card temporarily and monitor whether the reboots continue
2. Get a new replacement SIM from your network
3. If none of the above works, the next step would be a hard reset (settings > about > reset my phone), but since you say you have already done it, you can try a complete full reinstall of your firmware using the Software Recovery Tool. Please note this will completely wipe you phone, so a backup is highly recommended.

Nokia Lumia 1320 does not recognize media files properly

Hello
I have the following problem with my Nokia Lumia 1320:
media files (either music or video) are not recognized properly and therefore seen in "other" section of Storage.
There has been a discussion here a while ago here:
https://social.msdn.microsoft.com/Forums/en-US/042cc9fb-ea9e-444c-98f0-8c1d0930e326/sd-card-problem-with-my-nokia-lumia-1320-unable-to-use-it-properly?forum=winphoneosissues
But my problem is in fact that media files are not recognized even on the phone itself which is very surprising.
I have tried several ways to copy the files over:
- Win Explorer on Win XP
- Win Explorer on Win 8
- special app on Win 8
with the same result.
Moreover, sometimes the files are not read by the official Music app with the following odd errors:
- 80070002
- 80070003
Even more problems occur with the SD Card:
some files fail to be transferred there and disappear after the phone restart. I have tried the ways above to copy these files with no luck.
I have also tried both hard and soft phone reset, formatted SD Card via phone and PCs.
The problems described still persist.
Does anyone have ideas/ways to fix those problems?
The phone is really nice but it's pretty annoying to meet these problems.
Interestingly, my previous WPs (HTC 7 Trophy and HTC 8X) didn't have a half of the problems described above. Bad luck...
Details of my phone are:
- Nokia Lumia 1320
- OS: 8.10.12393.890
- Region Set: United Kingdom

We have moved our support forum for OS Consumer Support, i.e. almost any support of the Preview for Developer release that is not related to developing an application, to the Microsoft Community website here: http://answers.microsoft.com/en-us/winphone/forum/wpdp
Eric Fleck, Windows Store and Windows Phone Developer Support. If you would like to provide feedback or suggestions for future improvements to the Windows Phone SDK please go to http://wpdev.uservoice.com/ where you can post your suggestions and/or cast
your votes for existing suggestions.

Nokia Lumia 1320 RM-994 Headset Issue

Hi Support ,
I recently brought new Nokia Lumia 1320 and i am disappointed with the Earphones got in the box it is WH-108 which has no button and no chance of call answering and no Music track changing .
I also have WH-208 Headset which i got for Nokia Lumia 1520 , Trying on My Lumia 1320 and no Luck .
Is their any alternate Wired headset supports to Nokia Lumia 1320 ?.
Kindly suggest me for purchasing to fill my regular use of my Lumia 1320 on calls & Music.
Thanks
Santosh gadale

Hi, Santosh_Gadale. Why not try Nokia Purity Stereo Headset (WH-920)?
http://www.nokia.com/global/products/accessory/wh-920/#1985078
Hope this helps.

Nokia Lumia 1320 data coonection problem!

since update to 8.1 i can't use data connection on phone, but internet sharing works.
so APN works
no problems with calls, wifi, just data connection on phone!
I do not want hard reset!!!
Nokia Lumia 1320
OS v.: 8.10.12393.890
firm.: 3058.50000.1424.0003
radio: 3.2.28072.7
montenegro t-mobile

Hi Stuportuguese,
As I know, this problem is not related to development issue. I would recommend you post new thread on community forum for effective response.
http://answers.microsoft.com/en-us/winphone.
Regards,
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the survey.

IPhone 4 has blacked out and continuously vibrating

Hi, my iPhone 4 has blacked out and continuously vibrating, nothing is happening by keeping home & sleep button pressed for some time, please help.

Have you tried basics from the manual?
Restart, reset, restore

Nokia Lumia 1520 - Bluetooth and Data Connectivity...

Hi - i recently updated my Nokia lumia 1520 with a new firmware that Nokia tool told me being available. after that i have consistantly having bluetooth connectivity issues and Data connectivity issues.
i have a Jabra Clipper bluetooth headset which . i am no longer able to pair it. it detect and says jabra clipper, then starts pairing, then simply says couldn't connect.
if i have wifi on, if i go out of range of the WIFI signal, my data connection stops working as well. this is 100% of the time. i have to reboot my phone to get data connectivity back.
Its on Lumia Cyan
manufacturer name: RM-937-im_mea3_1019
core build id: 7030.80
bsp release: 2061.0066
applicatoin versoin: 3.11.2.1
build creation date: 7/8/2014
from Nokia software recovery tool:
Product Code: 059V479
Software Version: 02061.00066.14253.40002

Because I am just an end-user like you and I do not have your hardware combination here, I can only give general advice. Could be a new interoperability issue between these two devices, introduced with Lumia Cyan. Could be a old wrong pair-key. Or could be interfering between your Bluetooth and Wi-Fi (Bluetooth Adaptive Channel Hopping). Therefore, let us start with the Bluetooth part:
on the Nokia Lumia 1520, Settings » Wi-Fi » Off (to avoid any interference)
on the Nokia Lumia 1520, Settings » Bluetooth » On
(status: paired) tap and hold your Jabra CLIPPER » delete (if paired already)
on the Jabra CLIPPER, press and hold the multi-function button until the indicator light is solid blue (approximately 6 seconds) to activate the paring mode
Your Bluetooth headset should appear in your phone now. After you tapped on it, it should be paired successfully. Does it?
If not, start over again and between step 1 and 2, power off both Jabra CLIPPER and Nokia Lumia 1520.
If it still does not work, start over and between step 1 and 2, please hold volume down + power until the Nokia Lumia 1520 turns off (soft reboot; do not forget to set your date/time afterwards).
If it still does not work, start over and between step 1 and 2, turn off your Wi-Fi access point.
Does it work now?

Nokia Lumia 800 Evaluation and Repair Charges

Hi,
I have an issue with my Nokia Lumia 800. Recently, the screen turns off when making or receiving calls in-door but it stays on out-door. I read a forum abt if online which indicated that it is an issue with d proximity sensor. I don't have a protective covering on the screen but still experiences this issue all the time. Can it be fixed in ur office and for how much. Also, I will like to change the screen on the phone cos it got broken when it fell down some weeks back. How much will dat cost also? Thanks.
Moderator's Note: A more appropriate subject was provided.

Questions like yours can only be answered by a Nokia Care Point. This is a user to user support forum. You can locate your local care point using the link below. I suggest you contact them directly.
www.nokia.com/support
Moderator's Note: A more appropriate subject was provided.

Nokia lumia 1320 Rs.1500 gift voucer

I have downloaded and installed the Nokia gift voucher app, code is generated, but I cannot find "Microsoft gift card" option under Wallet.
Solved!
Go to Solution.

sherdil91 wrote:
go to your Microsoft account> accounts.live.com> payment options> select redeem code> and use the code to redeem Microsoft gift card of 1500INR. This money will expire in 10th months as it says for me. And use the same account you use on your phone.
This 1500$ balance then shows in wallet on phone.
Nope, it still does not work. I tried your suggestion and I got the following reply:
You currently have Rs 0.00 INR in your Microsoft account with Rs 0.00 INR expiring within 30 days.
I have sent the following email to the Nokia Customer Care centre in India:
I purchased the Lumia 1320 here in India on June 17 and then I downloaded the gift voucher app, which gave me a code to be copied into the wallet. Having done so, I went to the Wallet and it shows:
Microsoft Account
Balance: Rs 0.00
The phone was restarted but this balance is still Rs 0.00. What could be the problem? I reported this to the Nokia Customer Care on 23 June and I was assured that the problem would be resolved within five days.
After five days, I called up the Nokia Customer Care once again and I was assured this time that my problem had been escalated and that, I would expect a resolution to my problem within 24 hours.
Till now, (June 30), there has been no response from Nokia Customer Care.
Why is the Rs 1500 gift voucher being denied to me on my mew Lumia 1320? Please resolve my problem immediately.
Thanks.

Problem with display of nokia lumia 1320

My lumia 1320 display has broken,,but the phone is still 100 percentage functional ,,,but there seems to be a lot of cracks on the display...so...what should i do???
should i replace display or digitizer or front glass screen lense cover...please help

Hi, as this is the official discussion forum, we cannot discuss warranty voiding actions such as self repair.
What I would suggest anyway, is that you bring it to a Nokia care point to have it repaired. It will cost you, but you get it professionally done.
Good luck!

Nokia Lumia 900 Issues and Questions

I bought my Nokia Lumia 900 last March and it's running pretty well. It's fast and reliable, although I have some issues regarding it.
1. When I'm in a conversation and I receive multiple text messages, I need to press the back button as many times as the number of messages I have received so I can go back to the menu. Not a big problem at all, but it can be quite annoying once you've already received a lot of messages and you try to go back to the messages screen.
2. I don't have the compass. When I try to download apps, it says my phone is missing some features that the app requires, which happens to be the compass. The phone's specification (on the Nokia website) says that the phone has a magnetometer, GSMArena and Wikipedia both say that the Lumia 900 has a compass.
3. It doesn't have Xbox Live. It's also included in the specifications that the Lumia 900 has Xbox Live, but when I go to Games, I only get Collection.
Issue number 1 isn't that much of a problem, but issues 2 and 3 are very disappointing. I tried searching for ways to fix these and I found an article saying that a reset will fix the compass and Xbox Live issue. I did that, and when I opened it, I saw Xbox Live on my Start Screen but when I activated my Wi-Fi, it changed to Games and still no Xbox Live there. The compass problem isn't fixed either. To those who experienced the same issues, can you please tell me how you fixed it? Thanks in advance.
Also, about the 7.8 update, I've been waiting for it for some time now and it's now available on my unit. Is it safe to install? I'm worried that if it fails it might make my phone useless. How long does it usually take?

Hi Ronio9riku,
Welcome to Nokia Support Discussions!
1. Once you received multiple text messages, can you not open one message and then press the Start button to go back to the live tiles and select Messaging again to go to the next message?
2. The phone supports compass (magnetometer). Have you tried to use the On-Device Diagnostic Tools to calibrate the Magnetomer? You can open the dialer and then input ##634#. Select Magnetometer and then calibrate the phone. Make sure that the location of the phone is On under Settings!
3. The phone supports Xbox Live which you can access on the phone by selecting Games on the start screen or by going to the App List. However, Xbox Live is not available to all countries/regions. You can visit the link for the countries/regions supported: www.xbox.com/LIVE/countries.
It's safe and recommended to update the phone whenever there is a software update offered. This improves the perfomance of the phone so why not connect your phone to your computer, open the Zune and install the update?
For more information, see this link: http://www.windowsphone.com/en-us/how-to/wp7/update-central
If you're asking how long the update takes, it is usually 30 minutes to 1 hour.

NOKIA LUMIA 1320: Thai ROM no 4G

Hi there,
Just a quick one, I bought a Lumia 1320 on ebay and somehow found out that the phone has a Thai ROM, which in itself it's not a problem but I'm just wondering if, being in the UK, this can impact the phone usage.
And eventhough I have a 4G SIM / contract, the phone doesn't offer me the option to go 4G
Is there any point in installing a UK ROM?
If so, how do I do it?
Thanks.
Solved!
Go to Solution.

johnwinchester wrote:
IMO, this whole idea of disabling 4G on certain devices is stupid.
When i purchase an operator unlocked phone, I should be able to use it with any operator anywhere in the world.
Disabling the 4G option in "max connection speed", is not doing any good is it?
What damage could it cause anyway.
If the country/ network operator doesn't provide 4G, and yet the user stupidly selects 4G in max connection speed, the phone would simply fall back to 3G (or even 2G)
But the converse is not true. If the user moves to a country which has 4G, he cannot select 3G as max speed and expect the phone to automatically jump to 4G.
I say, if the hardware is capable of doing something, then you should give it to the user.
This is classic Windows. It does the same on the computer too!
The Windows 8.1, and the Windows 8.1 Pro, are the same operating systems.
Depending on the product key used, features are locked in the standard version
The actual explanation for this, not the pub-argument version, is the following:
When using a 4G/LTE enabled phone in countries where 4G/LTE networks are not yet deployed or still under construction, there may be issues with calls, SMS, or data connection. In worst cases the phone SIM may be rejected by the network.
In line with this, when a Lumia is purchased in a country where 4G/LTE network is not yet enabled by the operator, the devices are be shipped pre-configured to 3G network connectivity to avoid these problems.
If 4G/LTE networks become available later, it is possible to enable the capability with an over-the-air software update. However, unfortunately there is no information on when this particular over the air software update may become available for a specific device.

Nokia lumia 1320 off and continuously vibrating.

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