Nokia Lumia 2520 - stuck in updating mode.

I have a new Lumia 2520, which I began to commission today.  I got it to look for updates, and it found a large number to download and install including one for the firmware.  It appeared to download them, but then installation of all of them repeatedly failed, with the error message saying that an update was already in progress.  I left it for four hours, still the same.  Then from experience in commissioning Windows PCs I set it to restart and during the closedown sequence it came up with a blue screen and a message "Keep your PC on until this is done.  Installing update 1 of 5".
Nine hours later the same message is displayed.  The tablet is plugged into the charger, and is sitting adjacent to the wifi router: it has power and connectivity.  Online information suggests that no update to this device should take more than 25-30 minutes.  It just seems stuck: won't switch on, won't switch off.  
What's wrong, and what can I do about it?
Thank you.

Hi, auchindrain. How's your tablet now? If you're still having the same issue, best to try the troubleshooting steps shown at this link: Lumia 2520 - Need help in fixing a problem?. Note that this link is intended for a specific region; search the same FAQ in the local MS Mobile support page: MS Mobile - Change locale.
We'll wait for your response. BTW, welcome to the Microsoft Mobile Community! 

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