Nokia lumia 520 will not start

hi all not sure if anyone can help i just brought a brand new lumia 520 i have come hope come home turned it on and its just saying Nokia can anyone help please

Hi daisydoll,
Thank you for posting and welcome to the Nokia Support Discussions!
When did the problem start to happen? Did something happen to your phone prior to this concern? Have you tried removing the back cover and battery and putting it back in? Is your phone's software up-to-date? When was the last time that you have charged your phone? Is there any charging indicator whenever the phone is connected to the charger.
Charge the phone first until it gets enough battery then try rebooting the phone again by pressing and holding both the 'volume down' and 'power key' until the phone vibrates. You may try removing the battery, put it back in and make sure that the back cover is properly inserted. Try to use different battery and charger to further isolate the case.
If the above troubleshooting will not work, then you may consider visiting the nearest Care point in your place to have your phone evaluated.
Looking forward to hear a feedback from you.

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Hi icepete,
Welcome to the Nokia Support Discussions!
How's your phone now? Are you still having the same network connection issue after changing the SIM card? @hpholm is correct. For network-related issues, one of the first thing to check is the SIM card's functionality. Are you using a standard micro-SIM card, or a cut-up regular one? The Lumia 620 is designed to use a standard micro-SIM card. If your operator provided you a cut up regular SIM, you can request them to give you a standard micro-SIM.
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Moderator's Note: The subject was amended as the post was moved to the appropriate board.

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GSM network: 850 MHz, 900 MHz, 1800 MHz, 1900 MHz (this is 2G frequency)
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-Thank you
Click on "Accept as solution" if it worked for you else if it was helpful you can click on "Kudos star" below.

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Hi, srikanth93.
If you are pertaining to Lumia phones that has the Windows Phone 8.1 software, yes, those are supported by the Nokia Software Recovery Tool. You can verify this info here: http://www.microsoft.com/en-ph/mobile/support/product/lumia520/faq/?action=singleTopic&topic=FA14298.... If the recovery tool is installed on your computer & it's still not recognizing your phone, try to uninstall it and install again. By the way, have you tried coordinating this with a different Nokia Care Point for a second opinion?
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Hey
My girlfriend bought today a nokia lumia 520 from an internet shop.
Now she is installing it and it seems to have a problem.
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She installed everything like it has to, APN and stuff all ok.
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LizMouse wrote:
never managed to get through the [E-mail] registration process, so I don't know how to shut them down
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LizMouse wrote:
asterisk next to the data connection symbol
Notification pending.

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Nokia lumia 520 will not start

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