Nokia lumia 710 issue before and after send to rep...

need some advice from the forumer/nokia.
Just bought about a month but my lumia 710 already had an issue 3 days after bought it.
had send it to nokia care center at the 1st time due to battery drainage issue but the profesionalism of the staff was too bad.not satisfied with their attitude also.
had told them about another issue like zune can't detect my phone, sometimes can't heard what the people or someone want to said to me when i'm receiving the call. when call out a friend/somebody, they can't hear my voice. didn't receive any call in 1 day but after rebooting the phone got to many missed call log. had been told by my friend that they can't reach me when they call me and all the call that day has been forwarded to voice mail box.
didn't know why it happened. had been send back to authorised reseller about this issue and my phone has been handed to nokia care center by them.
after return from the nokia care center, had ask the reseller what is the root cause , the reseller said the nokia care center just downgraded my firmware/os back to 7.5 mango and said the problem solve. just use it back but my phone issue still arising. when receive/make a call the batteries drainage issue still exist. just talk about 5 minutes and the batteries was shown too be deplete but the main point is the batteries was shown 90% before make/receive a call. ?????????????.
should i returned it back to nokia care center or get back my .....
are they/the tech expert at nokia care center was too lazy or or lack of knowledge or not knowing of the level of troubleshooting method how to solve the problem and didn't know the root cause issue. its about a month send it to nokia care center but nothing/useless due to the issue/problem was still there.
check at the website support using the emei number, the repair/emei status didn't exist.

R2FRA wrote:
1st: When i want to wake up my phone it lags, getting a black screen like 3 a 5 seconds before the lockscreen appears.
I have this same issue with the 1600.3030.8773.12120 firmware as well as the original 7740 firmware.
Funny thing, I tried to call Nokia Care phone support to report this issue and the woman told me it was not a problem and that I should "live with it". The nokia rep refused to submit my error report as she felt that "a delay of a second when turning the screen on is normal, and is actually very fast"
I was outraged that a nokia rep could talk to me in this way and totally dismiss my issue as trivial. I'm really mad and disapointed about this.
I would hope that the Nokia reps on these forums have a bit more tact and will address and help us users with this confirmed issue.
Question for nokia reps: Can this screen lag be fixed in a firmware update?
Thank you.

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SPAM/SAINT update issue before and after EHP4

We tried to update the SPAM/SAINT package after the installation of ECC 6.0 EHP4 Ready system.
Here are few steps which we have performed on the system even before EHP4 installation.
1. we tried to update the SPAM before moving with EHP4 installation however it did not completed and when logs seems to be proper. We reset the queue with Function Module OCS_RESET_QUEUE using Tx se37 .
2. The spam status went to green with updated version
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Please find the attached trans log
http://s000.tinyupload.com/index.php?file_id=66042159519595351356
http://s000.tinyupload.com/index.php?file_id=20880680182063159483
Please advice....
Also , the show buffer command shows following output..
D:\usr\sap\GCQ\SYS\exe\uc\NTAMD64>tp showbuffer GCQ pf=
hostname\sapmnt\t
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This is tp version 375.94.95 (release 701, unicode enabled)
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Edited by: indian tiger on Jul 14, 2010 3:03 PM

Hi,
> 1. we tried to update the SPAM before moving with EHP4 installation however it did not completed and when logs seems to >be proper. We reset the queue with Function Module OCS_RESET_QUEUE using Tx se37 .
This is not supported by SAP.
As I understand you are installing new EHP4 system, then what do you mean by before moving to EHP4 installation ?
> 2. The spam status went to green with updated version
> 3.We moved ahead with the EHP4 installation assuming that installation will fix the SPAM issue. After the installation >completed the SPAM status was green with the new version , however when we exectuted the import spam/saint it again >went to the PROLOGUE state.
>
As I can see your buffer status which is showing that transport is already imported then why are you importing same SPAM status again.
What is your current SPAM level and which SPAM level you are trying to update ?
What is the system status now ? Is upgrade completed successfully. Please provide all information.
Thanks
Sunny

Nokia Lumia 710 *# issued

The *&# issued still not solve yet. I need it to check my mobile network account balance and use it to access easymenu (*118#). I'm still waiting for updated, hope the issued can be fixed soon. Thanks.
Regards,
Johne Cheah
(Malaysia)

The new updated still no fix for this issue. Will this issued will be fixed on 7.8?

Nokia Lumia 820 issues after Lumia Black update...

Before updating to the Lumia Black update:
1. Was able to connect the Nokia Lumia 820 to my home PC using Windows 8.1 and it was able to see the device and files on it as well as sync music from Windows Media Player to the device.
2. Was able to connect to the Nokia Lumia 820 from one of my Office PCs using Windows 8.0 and was able to see the device and files on it.
As well as to manually install Windows Phone 8 applications or install the Windows Phone 8 applications via Microsoft Visual Studio 2012 Ultimate from either PC.
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I haven't changed anything as far as I know on my Nokia Lumia 820 device to cause said issues nor have I abused the device in any way.
PLEASE HELP!!!
Thank you,
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Simply wanted to add 3 new audio tracks to the Music files via Windows Media Player but cannot even connect the device like it did less than 45 days ago when everything was working properly.
All my music files are on the SD Card because the file space needed is more than the 7.3 GB on the base memory for the unit. (Something like 8.1+ GB at the present time of 29.8 GB... which is the formatted size of the 32 GB SD Class 10 card.)
When the Nokia Lumia 820 is connected to my home Windows 8.1 computer, Windows knows about it but cannot finish the handshake to see the device and the 2 memory areas on the device.
Have to determine which programs that I have installed after the initialization that I want to restore.
The problem at the moment is that turning off the unit loses ALL Music Album Data but the songs are still there. This seems to have been caused by Lumia Black Update but not sure if that is true or not.
Have a lot of stuff to backup before resetting the device. Perhaps could upload everything to SkyDrive / OneDrive then restore the data after a full reset of the device.
I have all my cell phone contact data backed up but would like to backup all text messages too.
I have 2 custom applications that I have developed but are not yet setup using the Windows Phone 8 Development License as released products... that will be done soon.
Cannot backup the latest pictures on the phone... not many since the last backup but there are pictures that are not restorable that I would like to keep.
Would rather not have to do a complete reset but may have no choice.
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I bought my Nokia Lumia 900 last March and it's running pretty well. It's fast and reliable, although I have some issues regarding it.
1. When I'm in a conversation and I receive multiple text messages, I need to press the back button as many times as the number of messages I have received so I can go back to the menu. Not a big problem at all, but it can be quite annoying once you've already received a lot of messages and you try to go back to the messages screen.
2. I don't have the compass. When I try to download apps, it says my phone is missing some features that the app requires, which happens to be the compass. The phone's specification (on the Nokia website) says that the phone has a magnetometer, GSMArena and Wikipedia both say that the Lumia 900 has a compass.
3. It doesn't have Xbox Live. It's also included in the specifications that the Lumia 900 has Xbox Live, but when I go to Games, I only get Collection.
Issue number 1 isn't that much of a problem, but issues 2 and 3 are very disappointing. I tried searching for ways to fix these and I found an article saying that a reset will fix the compass and Xbox Live issue. I did that, and when I opened it, I saw Xbox Live on my Start Screen but when I activated my Wi-Fi, it changed to Games and still no Xbox Live there. The compass problem isn't fixed either. To those who experienced the same issues, can you please tell me how you fixed it? Thanks in advance.
Also, about the 7.8 update, I've been waiting for it for some time now and it's now available on my unit. Is it safe to install? I'm worried that if it fails it might make my phone useless. How long does it usually take?

Hi Ronio9riku,
Welcome to Nokia Support Discussions!
1. Once you received multiple text messages, can you not open one message and then press the Start button to go back to the live tiles and select Messaging again to go to the next message?
2. The phone supports compass (magnetometer). Have you tried to use the On-Device Diagnostic Tools to calibrate the Magnetomer? You can open the dialer and then input ##634#. Select Magnetometer and then calibrate the phone. Make sure that the location of the phone is On under Settings!
3. The phone supports Xbox Live which you can access on the phone by selecting Games on the start screen or by going to the App List. However, Xbox Live is not available to all countries/regions. You can visit the link for the countries/regions supported: www.xbox.com/LIVE/countries.
It's safe and recommended to update the phone whenever there is a software update offered. This improves the perfomance of the phone so why not connect your phone to your computer, open the Zune and install the update?
For more information, see this link: http://www.windowsphone.com/en-us/how-to/wp7/update-central
If you're asking how long the update takes, it is usually 30 minutes to 1 hour.

Nokia lumia 710 and zune...

Hello,
I make my own video ( mp4 ) and I want to look at them on my Nokia lumia 710 ( windows 7.8 ).
Do I have to use Zune ?
On my laptop I have zune too but I 'd like to delete it because all the pictures I used once, are in the zune pc...to delete them I have to select them one by one and I will be buzy for a week... ( more than 1000 pictures ! )
What happens if I delete zune on my pc ? how can I keep my nokia updated ? How can I look my own made videos on nokia ?
Can someone please help me out ?
Thanks a lot ...
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Hello, comima. Yes. You have to use the Zune software to sync or transfer your files between your phone and your computer. Also, you won't be able to update the phone's software without the said tool. To know more about it, you can visit this link: Get to know the Zune software. If you decided to uninstall it, your files are still saved on the computer. In case you would like to delete the photos at the same time, just look for the folder on your computer. We look forward to your reply.

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No batteries for Nokia Lumia 710?

I am in Perth, Western Australia and I am one unhappy customer
Last Friday I went to Battery World to get a spare battery for my new Nokia Lumia 710 as I'm travelling overseas.
They don't have them. I phoned JB HIFI as I bought the phone from them. They don't have them. On Saturday I phoned Nokia Care. They said they had a shop at Morley (quite a distance from me).They also said go to JB HIFI (I told them they don’t have batteries), **bleep** Smith, Harvey Norman or Telechoice. I went to each of these, they don’t have them and never have, nor did they give any indication that they ever would have them.
I went to the Telstra Shop. The chap kindly looked up the address for Nokia Customer Care here in Morley, Perth, Australia – he commented that I could not phone them because their phone number was no longer on the website. Therefore there was no way of my checking that they had a battery before I went there. I drove quite a distance to Morley. When I eventually found the business I was greeted with Business Hours 09:30 to 17:30 Monday to Friday.
When I returned home I phoned Nokia Customer Care. I told them I had driven to the business and it was shut and it would have been nice to have been told that before I drove there. They told me that’s quite right they are not open on Saturdays. I was once again told to go to JB HIFI, **bleep** Smith, Harvey Norman, Telechoice. I told them they had already told me that and I had already established and told Nokia Customer Care that they did not have batteries and never had them.
I was told they would send through a query (?to God) and I would receive an SMS in 24-48 business hours as to whether there was a battery available at Nokia Customer Care. Today I received a voice mail telling me that there are no batteries available at Nokia Customer Care at Morley. Once again I am told to go to JB HIFI, **bleep** Smith, Harvey Norman, Telechoice.
I feel like I have been sold a phone for which there are no batteries. With every other mobile phone I have owned I have always had a spare battery, especially when travelling overseas. No wonder it was “cheap”.
I am now faced with travelling overseas with a phone for which there is no possibility of purchasing a spare battery.
I sincerely hope that no-one is buying these phones to run their business with.
I am extremely disappointed and I would advise that nobody purchases this product. Which is a shame since I was happy with the product. It simply never occurred to me that there were no replacement batteries for this product. If I had known that I would not have purchased it.

Hi rednomad,
Thanks for your contribution and thanks for posting.
Sorry to hear you are having a hard time finding an additional battery for your Lumia 710. The Lumia 710 uses the BP-3L battery which should be available through any Nokia Care Point. A list of Nokia Care Points in Perth can be found here. If the battery is not available they should be able to order one for you.
Also if you search for 'Nokia Lumia 710 Battery BP-3L' on the web you will find a number of sources within Australia which will be able to provide you with this battery model. Make sure though you buy an original Nokia battery.
Hope this helps,
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

NOKIA Lumia 710: Touch screen focus no longer work...

Hello.
I've only had my Lumia 710 for two weeks. Up until 4 days ago, the touch screen focus attribute was working perfectly. I was taking pictures and it simply stopped working.
I've since tried resetting the camera options back to defaults with no luck. I recently updated the phones software pn 10.18.2012 with no change either. I also took out the battery and sim card out of frustration and obviously had no luck.
Aside from having to do a hard reset, does anyone have any suggestions regarding how to possibly fix this?
Maybe I'm missing an obvious and simple setting? Maybe not. Lol
Thank you. :-)

Hi Oddmoore,
Welcome to Nokia Support Discussions!
Normally Nokia Lumia 710 should focus on the part you tap with your finger (and show a reticle while doing so) and snap a picture. There is no setting to switch this off, so it should be working by default. We would advise you to reset your phone at Settings > About > Reset your phone. Just remember to backup your media files before doing so, because it will wipe your phone clean. If the issue persists, visit your local Nokia Care point and let them have a look.
Hope this helps!
Puigchild
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

My Nokia Lumia 710 stopped working during updating...

My Nokia Lumia 710 was connected to my Pc by cable and was being updated. As the updating was going on, probably during the 7th or 8th step, it hanged and stopped responding. The updating could not complete. The worst is that the phone can no longer be powered off except when you remove the battery and after replacing the battery, it cannot boot, except to draw a diagram of phone connected to a PC. That was the stage in the updating process when it stopped working.
Please, advice me on what to do becasuse the phone is of no longer use to me. I bought it in December 2012 and it got spoilt in April 2013. I have taken to Nokia Care centre around me. but the price they said they will use to repair it is equivalent to buying a new one. Please help.

Hi Sathya87,
We're appreciate your trust that you have shown us. In this case, I suggest contacting Nokia India as they can further assist you with your concern. You can reach them by clicking on the Nokia Support at the bottom of the screen, or using this link:
www.nokia.com/support
Hope this helps.

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My new phone Nokia Lumia 1520 is beautiful and it works great. I like its big 6" screen and everything else it was designed to do.
However, for first two months of using this new phone, it started showing overheating problem. I remember overheating occurred at least 4-5 times in last two month period. Last time overheat issue got really worst yesterday. It was not hot enough to burn your skin but It got to the point of intolerable. Overheat happens when my phone was heavily in use: frequent calls, texting, and internet usage, and other apps running in background like Microsoft OneDrive Cloud. I talk many times over 15 and 30 minutes long on the phone, and the phone heats up. When it overheated, I stopped using the phone and let it cooled. It cooled off after it has a little rest. The battery was always good; it runs almost of the entire day and only needs recharge at end of day.
Then until yesterday, I turned on the feature "Internet Hotspot Sharing" in Settings for very first time to get my laptop online. I worked on my laptop for several hours. When I got home last night, Nokia Lumia 1020 was completely knocked out. It went blank and unresponsive. I left it charging the entire night. This morning, it didn’t even turn on or off. It was just a dark screen, dead weight.
Today I am going to take it back to AT&T service store and have it checked out. I went online today and found this overheat discussion going on, and so here I post my facts to share with everyone.
Usage in 2 month period (60 days):
Phone calls: 1,503 times, 25.1 calls per day
Phone call length at least 60 minutes: 1 time
Phone call length at least 30 minutes: 17 times
Phone call length at least 15 minutes: 66 times
Total minutes used: 5,271 minutes
Total Picture/Video /Text/Data Used: 735 times, 24.5 messages per day
Data used: 168 times
Text used: 476 times
Picture & Video Used: 91 times
Total data used: 3,695 MB or 3.6 GB
Solved!
Go to Solution.

To: yasfer21 Mobile Visionary
Looking at the statistic of many people reporting overheat problems with the phone. Does that tell you something? I think Nokia is aware of their inferior product. Nokia needs to improve their product quality or risk of losing customers like me. I'm one of many reports about overheat problem. This is not an issolated issue; it's commonly reported from users like me regarding this phone.
I will be happy to show you proof of my transaction with AT&T. I can post it here for everyone to see. I bet if you go to Nokia assembling facility, you would probably see tons of returned overheat phones. Research it yourself rather than speculating. Your thought is irrelevant to the overheat issue experiencing by users.
The replacement phone I received from AT&T seems to be working fine now. It's working ok. Overheat issue has disappeared from the replacement phone. I will post my comment again if overheat issue repeats. Technology we using today is just a temporary for a better invention and idea tomorrow. Remember we have progressed from a little pager device clipped to your waiste 20 years ago to smartphone screen today?
There's no such thing as perfect on this planet earth, ranging from birth defects to space shuttle disasters Challenger & Columbia. All we can do is to learn, improve, and keep on moving toward Type 1 Civilization. We can never reach a perfect point, our universe is forever expanding.

Appointments one hour ahead of appointments created in iCloud - both before *and* after the shift from daylight savings time

I am in the CET timezone and my Lumia 925 on 8.1 has consistently shown appointments one hour ahead of appointments created in iCloud - both before and after the shift from daylight savings time here.
My disappointment is compounded by the fact that I patiently waited for October, naïvely thinking the clockchange would solve things... doh.
Look forward to your earliest solution.
Jonny.

There is a separate thread on this subject. It's a bug in Windows Phone 8.1. It is fixed in the upcoming Windows 8.1 Update 1 release (due Nov/Dec 2014). Alternatively, you can install the developer preview (go to Store and search for 'preview for developers'.
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Facebook stopped working on Nokia Lumia 710

I cannot access or add my facebook account to my Nokia Lumia 710 windows phone. Earlier today the people app stopped updating notifications from facebook. When I looked at the account info it said the account "required attention" I tried to sync then re-enter my password. The phone then said it had trouble connecting to facebook. I deleted the account then tried to re-add it. When I tried to add it said "something went wrong"
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Solved!
Go to Solution.

Same issue here with my lumia 800. I went for a run last night about 9pm and was doing the same by the time I got back about 9:45pm
Anyone else had this?
The Facebook app doesn't work either. Facebook mobile works so I can access it so I know the password is correct.

Windows 8.1 for nokia lumia 710

Hey there I am an old user.
I have nokia lumia 710 please please allow the windows 8.1 or 8 updates for nokia lumia 710. I was the first user to buy this phone first in my city after that my friends have come o know about it and later bought the new versions please please release the
update. even after almost 3 years its in the condition of use for next 5 years please provide update or provide buyback as i dont have capacity to buy any more...
Provide buyback atleast i will be able to buy cheap china android phone for playing games like teen patti.
And I forgot to tell I can also help in developing the phone's app.

Hello, nizlin. Welcome to Nokia Support Discussions. @farby is correct. You may find more information here: http://conversations.nokia.com/2014/04/02/windows-phone-8-1-update-everything-you-need-to-know/

Nokia lumia 710 issue before and after send to rep...

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