Nokia Lumia 720 Screen Problem

Hi,
My 720 Lumia keeps blacking out randomly from hours on end before the screen is back up and runnign again. During this time though the phone is still on and I get texts and calls ook, but the screen is still not on. I tried the restart method to reboot the phone but ut didn't work. I can hit the lock key and the home, search and back buttons will still light up.
I've not a clue what is wrong with it. Any ideas?
Sláinte,
Pendtoni93

Hi, Pendtoni93. Are you still having this issue? When you said 'restart method', did you press and hold the volume down and power keys together until the phone vibrates and starts up?
Is the software of the phone updated? What's the current Firmware Revision number of the phone? Is 'Lumia Black' displayed under Settings > Extras+Info? How about the system apps? http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
If no, please go to Settings > Phone Update to manually check for it. Ensure that the internet connection is active. Verify this by searching via Bing or browsing via Internet Explorer of the phone.

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My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
Since yesterday, i am facing this issue. Its 1 month old mobile.
Today i scared alot with my phone working, because my lumia 720 home screen is automatically working with out any of my input. i had seen 3 to 4 times, it struck off all once and it stands on Calculator screen or messge inbox scrren.
Some times, it automatically asking for deletion of contacts & it is asking for link of contacts to one another & it is automatically going for a new message and asking for some file attachment addition.then i feared alot and i switch off the phone immidiately.
What if, any of my images or personnel files went to a wrong person.
Please suggest any of you, what to do now.

M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

Lumia 720 Screen problem

My Nokia Lumia 720 has been behaving strangely for a few weeks now. I can turn on the phone but then when I try to enter my PIN number the screen will not allow me to. The screen jumps around erratically. I've tried doing a soft reboot & a hard reboot with no real success. I've done some research on the internet look on Nokia forums to find a solution and I've come to learn that other people are experiencing the exact same problem. Last week I had an accident with my phone, it fell out of my hand and cracked the screen. It was a very small crack on the corner of the screen (the black part of the screen) The phone still works apart from the issue I had before the phone fell. I've just gotten back from a Nokia Care Centre in Bellville, Cape Town called Cellectro. The technician of the store had a look at the phone and suggested i have the phone's screen replaced at a cost of R1900 (One Thousand Nine Hundred Rand) before he can check if the phone's hardware is faulty....That don't make much sense to me because I had the problem before the phone fell. Please advise what I can do to fix the problem.

Had the exact same problem with my Lumia 720 screen — the tiniest conceivable crack in the corner, and terrible screen jitters predating that. Went to Nokia Care and they told me the same thing they told you: broken, therefore out of warranty. And they quoted a fantastic price for part replacement. They wanted to replace the LCD and the digitiser. What I've been told to try, and I will just now at an independent repair shop (regardless of whether it voids the warranty, of which there's four months left), is to replace just the digitiser, because the LCD itself appears to work fine. This is much cheaper. Will tell you if that works — but in the meantime, what did you do with your 720 ultimately, and did it work?
Thanks.

Nokia Lumia 720 screen has black patches within on...

Hi,
There is a major concern in the case of my Nokia purchase with respect to the below issues
1) Quality of product
I bought my Nokia Lumia 720 from an online retailer and in a week, I discovered there is a black area on the screen which became very obvious in the white backgorund (I couldn't notice it earlier because Windows mainscreen uses colored tiles on black background). Please see the picture attached.
Just in a week ? Or maybe it's a manufacturing defect
2) Quality of Customer service level and support
I reported this immediately to the Nokia Customer care through an email and they asked me to take to the customer care centre. I wrote them stating my concerns and if I can get a replacement. They didn't discuss it and just asked me to visit the Nokia Care.
Having submitted it at a service centre in Bangalore, India, they were clueless about the issue as it was their first experience with Nokia Lumia 720.
They concluded that the battery has bulged and they need to further investigate. And they tried to put blame on me assuming I might have put the device in water, over charged it or if I fiddled with the battery
I've not done any of the above and I told them, for users the battery is not removable
They argued that it is possible to remove because they could remove. I told them, fine but I haven't
They informed me they'll update me.
Only after I enquired two days later (they haven't bothered to contact me), they have sent the device to the headquarters in Delhi and will take 10 days minimum. And I'll have to pay for repair
Pay for the repair ?
What I can't take it is they told there would be an amount charged for the repair.
3) Fairness of treatment / Customer satisfaction
It's been one week since I purchased the mobile, I'd sent out my first email bringing up this issue. I've paid full money to purchase this. I've already informed that I have not taken my device near water or over charged it or dropped it. It has been a very normal usage.
I've co-operated in every possible way. And if the device is found damaged in a week, shouldn't it be replaced ?
I had raised the same concerns via email but I've stopped getting any response from email specialists at nokia care after an initial reply.
I'm worried because there is a similar description of the issue in the following video and the person got an immediate replacement
http://www.youtube.com/watch?v=pYsK0c-wXvI
Since I bought it from an online retailer, I had no option but to visit the Nokia Care.
I'm feeling like a fool as I purchased a Nokia in 2013 much against the popular opinion of getting a Samsung or an Apple.
Will I get a replacement ?
Attachments:
Black Patch on Nokia Lumia 720.jpg ‏876 KB

Hi
I got a Nokia 720 on contract and within a week the phone went into a reset then went blank - dead. It was replaced and agin in one day it went blank - dead.
Also within a week all the data had been used up and no idea why. Fortunately virgin replenished the data limits so this must have happened before.
So far I am thingking it is a heap of junk.
Any Ideas?

Nokia Lumia 720 screen hooked

What can I do. I have been having difficulty calling with my Lumia 720. The screen will just be stuck. I could neither scroll up or down, until I remove the battery and start all over again. This is getting embarrassing for me. I need an urgent response on what to do. My likeness for the phone is weaning.

Next you remove the battery, leave it out for at least 10 seconds and see if that helps. Does it still happen if you remove the sim? You could also try resetting your phone. Be sure to backup your data beforehand.

My Nokia Lumia 720 screen has been broken :(

Accidentally it fell down from around 3 ft height. Only the screen is broken. Rest everything is working fine including touch response at the severely affected areas (search button). But the Nokia care people are telling to replace the whole screen (inner LCD also) which will cost around 7,500. what the **bleep** is this! Plz help me out in this.
Waiting for your quikest reply.

Henryneo wrote:
Ajay,
So i dropped my nokia 720 2 days ago and my screen got broken but everything works. this replacement is it a one day thing? Can i wait to get it same day and what is the nokia care contact number.
Thanks
Depends upon the availability of the spares and the Repair jobs a Service Centre have at hands. You may search the nearest NCC thru' THIS or click on 'Nokia Support' tab at the bottom of this page..then click 'Contact' at the bottom of the page that follows..and finally 'Contact Support' to reach different channels thru' which you can contact Nokia and ask ...

Nokia Lumia 720 screen cracked =(

Kinda disappointed.. Thought it would be a lot tougher and it was just brand new.
Can it be fixed? Can the screen be replaced? Please someone reply, I'm really unhappy about the situation. I live in the Philippines BTW.
Solved!
Go to Solution.

Sorry to know .. But Yes, it can be fixed. Contact your local Nokia Care for more details on the cost ( as it will not be covered under warranty) as well as availability of the parts..

Nokia Lumia 720 internet sharing DNS problem

Hi,
I am using Nokia Lumia 720 (OS version 8.0.10517.150) for internet sharing and have had DNS issues lately. When connecting to hotspot with my laptop I get DNS server is not responding error. Phone has data connection and I can browse the internet through phone but cant use it to share the data connection. When I connect my laptop with other wifis it works fine also so the fault must be in Lumias hotspot generation.
Had the same problem few weeks ago but then restarting the device and changing hotspot settings helped but it does not do the job right now.
Any ideas?

Hi kalverk,
Welcome to the forum!
Have you tried using your micro-SIM card with other internet sharing capable phones to verify it the issue is network or device related? Aside from your laptop, have you tried sharing your Lumia 720's internet connection with other phones?
Here are some tips that might help you resolve the issue:
1. If enabled, switch Battery saver mode off: Tap Settings > battery saver > Off. You can also just connect the phone to the charger.
2. Check the signal strength on the phone screen. To increase the signal strength, move around or move towards a window if you are inside a building.
3. Keep your phone in the idle mode. Incoming or outgoing call will interrupt the data transfer until the call ends.
4. Check the cellular data indicator (E, 2G, 3G, H+, 4G) at the left side of the phone's screen. Change the mobile network's highest connection speed from 3G/4G to 2G and back again to make sure that your phone is connecting to the network correctly. Go to Settings > mobile network (or mobile + SIM or cellular or cellular + SIM).
5. Make sure that the internet sharing security type (if not selectable, WPA2 is used) and password settings match between the connecting device and your phone (Settings > internet sharing).
6. Make sure that the operator mobile data plan subscription allows Wi-Fi tethering and your network operator has enabled internet sharing on the phone.
7. If possible, try to create a connection with some other device or force the connecting device Wi-Fi adapter to use 802.11g standard - disable 802.11n mode. On a Windows PC, go to Control Panel > Network and Internet >Network Connections, and right click your active Wireless Network Connection and open Properties >Configure > Advanced, then select 802.11n and set value to Disabled. Once ready, press OK.
8. Connect again, as internet sharing switches off after 5 minutes of inactivity.
Let us know how it will go.

Problems with ICQ Nokia Lumia 720

There's a problem with ICQ on Nokia Lumia 720. The fact is that being minimized (not closed) it loses connection, after maximizing it, you have to launch the program again. Who faced this problem, did ya find any decision?

Ask the developer of the app. It is not part of the OS nor is it a Nokia developed app.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Replacement of 3 days old Nokia Lumia 720 manufact...

Nokia dealer sold me damaged mobile. I submitted my new device on 28th august for replacement to nokia care center but after 14 days they call me saying that my mobile is repaired. But i specifically said in complaint that i don't wan't my new device to be repaired, i need is replacement. I purchased it on 20th august & since 2nd day it started hanging that too continously & was unable to use it. On 23 i Visited nokia care center for replacement but they sais that it is just software problem. But they didn't got updated software so, they told me visit another nokia care center because we have two nokia care center in our city. but the working hours were about to finish. I visited them on monday i.e. on 25th august & they did software update. On the same day i found that problem was still there so i visited them back on next day but they didn't logged my complaint & kept my mobile without providing any job. They said to me that they want's to use my mobile so that they can see problem on their own. On next 27th they provide me new job sheet no. & took my mobile. & on 28 i logged another complaint on live chat for replacement & told them the whole story. & after that what happened i told you above. Please help me i this regards as soon as possible because i am using borrowed mobile which i have to give back soon or else i don't have any mobile to contact with. please help me...

Im sorry I dont know how to start a topic, hope you all dont mind but really need advice.
My boyfriend bought me a Nokia Lumia 720 for my birthday 6th of Sept this year. I had it only a week and when I dropped it and I smashed the screen. Instead of sending it nokia, I completely did the wrong thing and brought it to the local repair shop as I thought it would be done there and then and so the story begins.
The technician had a look at it and quoted 50 to 60 euro for a new screen as the LCD was still working, I said fine so he ordered the part in and let me use my phone till it came. Week or two later brought it up and he said it would be fixed within the hour. I came back only to be told he had trouble getting it apart and it would not be ready till the next day.
My boyfriend went up to get it the next day and he was told there was another problem, the screen and LCD were fused together so the technician said the part he got was no good that I need the two of them together and would be bout 90 euro. As the phone was in a million pieces I kinda didn't have a choice so told him that was fine and go ahead to order it.
Another week or two went and I got a phone call to say he could not get the part he wanted so he had to order the hole front of the phone and it would be now 150 for parts and labour. I gave the extra money as I was really fed up and just wanted my phone back that I barely used. I waited and waited and the part finally arrived around the 24 of Oct, I know because I was fuming it wouldn't be ready as I was going to England on the 27th Oct.
My boyfriend was in touch with them while i was away and it was suppose to be collected on the Saturday the 1st of November.I was really excited as I was coming home that night to my fixed phone but again it didn't happen.
The technician told my boyfriend (after staying an hour or so and been back and forth to the shop) that it was still calibrating and wouldn't be ready till Monday. Monday came and as I was working my boyfriend collected it, I finally had my phone but alas it was too good to be true. The camera was not working and when I got my boyfriend too ring me (when he was beside me) I could not hear a thing. On the Tuesday morning he brought it back and told him the issues, the technician was full of apologies and said he would have another look, he updated or restored the phone and told him to bring it home and when it finished what it was doing everything would be okay.
After the clogs on the screen went off I tried to switch it back on like the technition said but it never did, I even tried charging it but it was like it was dead nothing happened. I went straight back to the shop put it on the counter and told him to fix my phone that what ever he did its not working at all now. Again he was full of apologies and said he would take it home and see what he can do. My boyfriend rang a couple of days later and the technician said he is going to order a camera piece for it, I said I was not paying for it as the camera was working when we brought it up, he said he would "take the hit for it" and it will be 10 to 24 days delivery.
I rang and talked to the manager saying I wasnt happy, he was also full of appoligies and said he would have a look at it for me also. Never heard anything more from him like I was supposed to.
I got a phone call yesterday 2nd of January and the technician said the camera part was put in but it is still not working, he said there is nothing really more he can do. Im so upset because it was just a cracked screen everything else was working.
Long story short nearly 3 months and 150 euros later my phone is worse off than I left it in.
I need a little advise in what to do if he tries handing me back a broken phone. I am going to go to citizens information for legal advise but I also need some technical advise on this issue. Could it have been a faulty phone? Is everything that he has said about the parts true? Could he have broken the speaker and camera when he was trying to get the phone apart etc.
Sorry for the length of this, and if you could get back to me with some advise I would really appreciate it, thanks

Lumia 720 screen freezes

I am facing a touch problem on my nokia lumia 720. it freezes the screen when i press power key it gets back to normal. I have already hard reset the device. but the problem happens randomly so i cant show to nokia care representatives.

hi mate, in this case you still need to get it checked out at Nokia Care, as they are the only ones that can assist you in this instance.

Lumia 720 screen retain impression of last visited...

Lumia 720 screen reatain impression of last visited page (if the I keep my screen turned on and keep the last visited page open for 3-5 minutes). The impression slowly disappear after 5-10 minutes if I switch to different page. Is this normal, because I have never seen something like this with any other phone?

Had the exact same problem with my Lumia 720 screen — the tiniest conceivable crack in the corner, and terrible screen jitters predating that. Went to Nokia Care and they told me the same thing they told you: broken, therefore out of warranty. And they quoted a fantastic price for part replacement. They wanted to replace the LCD and the digitiser. What I've been told to try, and I will just now at an independent repair shop (regardless of whether it voids the warranty, of which there's four months left), is to replace just the digitiser, because the LCD itself appears to work fine. This is much cheaper. Will tell you if that works — but in the meantime, what did you do with your 720 ultimately, and did it work?
Thanks.

Nokia Lumia 720 four times at Nokia Care within 5 ...

Dear Nokia people
I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma
Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

Nokia Lumia 720 down volume button not working aft...

Hi just got my Lumia 720 25 days back and now i'm having this issue going on started from today after I wake up my phone the down volume button does not work for a while. What i noticed is until i press the Up volume button the down volume button does not respond anuthing. Is that a software problem ? Because i feel like if i press it little harder than usual it start working fine.
Not sure what to do ? Like it will get resolved with an upcoming update or an hardware issue ? Should I need to check with the Nokia Care.
I already tried to do a soft reset thrice but it still the same. Someone please help !
Thanks in advance.

Even I have the same issue with my Newly purchased nokia lumia 720... Sometime the volume down buttons works perfectly and with time is doesn't work at all is this a software issue... i am facing this since i have downloaded an audio update.... i m tired of resetting the settings i am tired visiting service centers, as they are asking me to leave my phone for 15-20 days as the part is not available with them and my question is. if there is a hardware issue then is should stop working but in my case sometimes it works as perfect as the day i bought the device and sometimes it doesn't work at all. Will this issue be fixed with Amber update... What is the appropriate solutions for this matter please reply......

Bug in Nokia Lumia 720

Bug in Nokia Lumia 720" which i was using,After completion of my downloaded app"Java Tutorial" & i started to open this suddenly, my Wi-Fi connection got problem & i have been found a bug on it.
Attachments:
Nokia Lumia 720 with issue 20131130_0001.jpg ‏72 KB

Does it get sorted if you uninstall the subject application ? If so..the problem lies with the application and not the phone ...
..but before that confirm that you are connected to the Internet .. You may try after rebooting the phone. Also un-install and re-install the application and try again ..

Nokia Lumia 720 Screen Problem

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