Nokia lumia 730 issues

I have seen some new users of lumia 730 have reviewed that their lumias don't heat up easily, but quite a few day ago after using the phone lightly for 2 weeks, my lumia is getting heated rapidly while using the games app and using internet explorer with 3g on. Also I have seen significant frame skipping in games app, which is unexpected to me as my older lumia 720 was butter smooth. Also I saw some lags in start screen while using mix radio app.
It will be really helpful if some one tells me whether those are software bugs or my lumia is defective. I updated it to the latest denim version two weeks ago, but I noticed those issues 4-5 days ago.

Hi adrianhughes, I have a question for you. Heating, over heating terms are abstract. The heating which I feel is normal you may feel over heating. Is there any standard for it? Wht is the max heating temp, lumia 730 is designed to dissipate?

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Connectivity Issue in nokia lumia 730 dual sim

I am facing a problem from last couple of days. My phone failed to retrieve data connection while I am turning it on after I switched it off for several hours. I need to do a reboot or sim change every time to get it. Please help me in this issue.

Hi, subha686. Does this issue happen regardless of your location? Have you tried to use the SIM card in another compatible phone just to check if you'll still encounter a problem retrieving data connection? You may try the steps provided here: Nokia Lumia 730 Dual SIM - Troubleshooter.
Note that the link is intended for a specific region, but you can still try the recommended troubleshooting steps.
We'll wait for your reply.

I can't set up BBM on my nokia lumia 730

Every time I try to set up bbm on my Nokia Lumia 730 it just keeps rolling and says "setting up Bbm" please help.

Welcome to our community, Aaronidj. Do you only experience this issue with BBM, or does this issue happen to all web-based apps that require account registration or login? Do you have a stable WiFi or mobile data connection while setting up your BBM account? I believe you have the updated version of the BBM app, is that correct?
When setting up or logging into your social accounts, make sure that the WiFi or mobile data connection is stable. Test it by using other web-based apps and browsing mobile websites. This step will help us verify if the issue is related to the phone's internet connection.
We'll wait for your response.

How to find my stolen Nokia lumia 730

How to find my stolen Nokia lumia 730? I have disabled the Internet as well as location service. Is there any way to find the Stolen Phone? How can get to know if the device is used by other sim or other operator? i have windows phone account. I tried to search it using find my phone. But the device is currently switched off by the thief. Please help me to find out my stolen Nokia Lumia 730. I have registered a complaint in nearby police station.

shrikanth2306,
I do realise your situation. Sorry, as you have mentioned that the location services on your phone was turned off, you may not be able to track your phone using the "Find My Phone" service.
You did the right thing in reporting the incidient to the proper authorities. I also advise you to contact your local telecommunications agency to request for blocking of the handset.

Nokia Lumia 900 Issues and Questions

I bought my Nokia Lumia 900 last March and it's running pretty well. It's fast and reliable, although I have some issues regarding it.
1. When I'm in a conversation and I receive multiple text messages, I need to press the back button as many times as the number of messages I have received so I can go back to the menu. Not a big problem at all, but it can be quite annoying once you've already received a lot of messages and you try to go back to the messages screen.
2. I don't have the compass. When I try to download apps, it says my phone is missing some features that the app requires, which happens to be the compass. The phone's specification (on the Nokia website) says that the phone has a magnetometer, GSMArena and Wikipedia both say that the Lumia 900 has a compass.
3. It doesn't have Xbox Live. It's also included in the specifications that the Lumia 900 has Xbox Live, but when I go to Games, I only get Collection.
Issue number 1 isn't that much of a problem, but issues 2 and 3 are very disappointing. I tried searching for ways to fix these and I found an article saying that a reset will fix the compass and Xbox Live issue. I did that, and when I opened it, I saw Xbox Live on my Start Screen but when I activated my Wi-Fi, it changed to Games and still no Xbox Live there. The compass problem isn't fixed either. To those who experienced the same issues, can you please tell me how you fixed it? Thanks in advance.
Also, about the 7.8 update, I've been waiting for it for some time now and it's now available on my unit. Is it safe to install? I'm worried that if it fails it might make my phone useless. How long does it usually take?

Hi Ronio9riku,
Welcome to Nokia Support Discussions!
1. Once you received multiple text messages, can you not open one message and then press the Start button to go back to the live tiles and select Messaging again to go to the next message?
2. The phone supports compass (magnetometer). Have you tried to use the On-Device Diagnostic Tools to calibrate the Magnetomer? You can open the dialer and then input ##634#. Select Magnetometer and then calibrate the phone. Make sure that the location of the phone is On under Settings!
3. The phone supports Xbox Live which you can access on the phone by selecting Games on the start screen or by going to the App List. However, Xbox Live is not available to all countries/regions. You can visit the link for the countries/regions supported: www.xbox.com/LIVE/countries.
It's safe and recommended to update the phone whenever there is a software update offered. This improves the perfomance of the phone so why not connect your phone to your computer, open the Zune and install the update?
For more information, see this link: http://www.windowsphone.com/en-us/how-to/wp7/update-central
If you're asking how long the update takes, it is usually 30 minutes to 1 hour.

Nokia Lumia 1520 Issue

Hi , I had issues with my new nokia lumia 1520 and the issues are as follows: 1)Touch and display problem and screen flickering and doesnt let me use any app on the phone and even if im trying to unlock my phone, it inputs its own password and locks the phone again. 2)Apps not functions as if i click one app another app opens 3)Phone hangs 4)Phone gets heated up rapidly with usage of camera 5)Music volume control issue as with full volume, the phone is still not loud enough at times 6)Paint behind the phone is pealing off and Customer care people (Marathalli Nokia Care) took the phone and finally says that my screen guard is causing all these issue. whereas i was using this phone for 1.5 month without issues untill i updated it to latest firmware 1028.3562.1402.0001. please provide your views as to what can be done next as this phone is just 1.5month old and I have spent a lot on this phone?

Remove the screen guard and take it back to Nokia Care, so they will not have a stupid excuse to refuse repair.

Nokia Lumia 730 Dual Touch with Nail

Hi,
I purchased Lumia 730 Dual Sim but my touch is not wokring with Nail but its working with Gloves. I read on many sites that Lumia 730 has super sensitive touch which works with Nail and Gloves.
Please tell me that your Lumia 730's touch is working with Nail or not If yes I have to claim warranty.
Note: I already enabled High Senstivity from touch settings
Thanks in advance
Take Care Regards

This may vary by person on actually how hard they touch the screen,i suffer no issues,there has been isolated issues reported check that you are up to date with the latest software and perhaps reboot the device for now and see if the issue remains,if so return it to point of purchase with receipt.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia Lumia 820 issues after Lumia Black update...

Before updating to the Lumia Black update:
1. Was able to connect the Nokia Lumia 820 to my home PC using Windows 8.1 and it was able to see the device and files on it as well as sync music from Windows Media Player to the device.
2. Was able to connect to the Nokia Lumia 820 from one of my Office PCs using Windows 8.0 and was able to see the device and files on it.
As well as to manually install Windows Phone 8 applications or install the Windows Phone 8 applications via Microsoft Visual Studio 2012 Ultimate from either PC.
After the Lumia Black update, Neither PC can see files on the Nokia Lumia 820 nor can any application send files to the Phone's Memory Card or Second Memory Card. (SD Class 10)
Very frustrated with the Lumia Black update. Lumia Amber worked just fine.
I haven't changed anything as far as I know on my Nokia Lumia 820 device to cause said issues nor have I abused the device in any way.
PLEASE HELP!!!
Thank you,
BillNew
Solved!
Go to Solution.

Simply wanted to add 3 new audio tracks to the Music files via Windows Media Player but cannot even connect the device like it did less than 45 days ago when everything was working properly.
All my music files are on the SD Card because the file space needed is more than the 7.3 GB on the base memory for the unit. (Something like 8.1+ GB at the present time of 29.8 GB... which is the formatted size of the 32 GB SD Class 10 card.)
When the Nokia Lumia 820 is connected to my home Windows 8.1 computer, Windows knows about it but cannot finish the handshake to see the device and the 2 memory areas on the device.
Have to determine which programs that I have installed after the initialization that I want to restore.
The problem at the moment is that turning off the unit loses ALL Music Album Data but the songs are still there. This seems to have been caused by Lumia Black Update but not sure if that is true or not.
Have a lot of stuff to backup before resetting the device. Perhaps could upload everything to SkyDrive / OneDrive then restore the data after a full reset of the device.
I have all my cell phone contact data backed up but would like to backup all text messages too.
I have 2 custom applications that I have developed but are not yet setup using the Windows Phone 8 Development License as released products... that will be done soon.
Cannot backup the latest pictures on the phone... not many since the last backup but there are pictures that are not restorable that I would like to keep.
Would rather not have to do a complete reset but may have no choice.
Thanks,
BillNew

Urgent!! Nokia Lumia 730 Problem - Music pauses au...

hi,
I got my lumia 730 about 5 days back, from then on my music pauses automatically and also i am unable to update my playlist with any new songs.
Problems:-
1. Music pauses automatically.
2. Unable to update and save my playlist with any new songs, it just keeps reverting back to the old count of songs.
I use a single sim, and i am using a 16gb class 10 memory card.
Please help, I thought that i was in love with the lumia's but i am starting to hate them now.
Feels like i have wasted a lot of money. Kindly requesting to provide me with some solutions ASAP.
Thanks in advance.

Hi, ckishore4 and kamleshKK.
Make sure that the headset is properly inserted. You may try to reformat the SD card, but make sure to save the files on it. If that does not work you may also try the steps provided here: http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA141447. About deleting the temporary files just go to Settings > storage sense > phone/SD card > temporary files & then tap delete.
Let us know the outcome.

Nokia lumia 710 issue before and after send to rep...

need some advice from the forumer/nokia.
Just bought about a month but my lumia 710 already had an issue 3 days after bought it.
had send it to nokia care center at the 1st time due to battery drainage issue but the profesionalism of the staff was too bad.not satisfied with their attitude also.
had told them about another issue like zune can't detect my phone, sometimes can't heard what the people or someone want to said to me when i'm receiving the call. when call out a friend/somebody, they can't hear my voice. didn't receive any call in 1 day but after rebooting the phone got to many missed call log. had been told by my friend that they can't reach me when they call me and all the call that day has been forwarded to voice mail box.
didn't know why it happened. had been send back to authorised reseller about this issue and my phone has been handed to nokia care center by them.
after return from the nokia care center, had ask the reseller what is the root cause , the reseller said the nokia care center just downgraded my firmware/os back to 7.5 mango and said the problem solve. just use it back but my phone issue still arising. when receive/make a call the batteries drainage issue still exist. just talk about 5 minutes and the batteries was shown too be deplete but the main point is the batteries was shown 90% before make/receive a call. ?????????????.
should i returned it back to nokia care center or get back my .....
are they/the tech expert at nokia care center was too lazy or or lack of knowledge or not knowing of the level of troubleshooting method how to solve the problem and didn't know the root cause issue. its about a month send it to nokia care center but nothing/useless due to the issue/problem was still there.
check at the website support using the emei number, the repair/emei status didn't exist.

R2FRA wrote:
1st: When i want to wake up my phone it lags, getting a black screen like 3 a 5 seconds before the lockscreen appears.
I have this same issue with the 1600.3030.8773.12120 firmware as well as the original 7740 firmware.
Funny thing, I tried to call Nokia Care phone support to report this issue and the woman told me it was not a problem and that I should "live with it". The nokia rep refused to submit my error report as she felt that "a delay of a second when turning the screen on is normal, and is actually very fast"
I was outraged that a nokia rep could talk to me in this way and totally dismiss my issue as trivial. I'm really mad and disapointed about this.
I would hope that the Nokia reps on these forums have a bit more tact and will address and help us users with this confirmed issue.
Question for nokia reps: Can this screen lag be fixed in a firmware update?
Thank you.

Nokia Lumia 920 issues after latest update. Fix in...

Since the last update we are having massive problems on our Lumia 920 from ATT. Bad reception, losing Internet connection, etc.
We have over 30 920 deployed in our company. We did tests with and without the new patch and its like day and night.
Sitting in my office, i have 1-2 bars on the phone with updates, showing 4g, but cannot access any website.Plus constantly losing connection.
On the phone without update I have 2-3 bars, showing LTE and constant internet access.
It is horrible. We first thought it was related to the Access Point Software, but it is definitively the firmware.
Please fix asap. Not good advertising for those awesome phones.

This issue has already been covered on several threads on this forum. The update was found to cause issues on AT&T and was pulled part way through it's roll out. A fresh update is being prepared that fixes the issues. For more information contact AT&T or Nokia US.

Nokia Lumia 920 issues... that nokia CANNOT fix

I have got quite a few issues with this useless phone:
MMS messages: i cannot recieve them. i can with my iphone, its a nokia issue, they are unable to let me know what is wrong.
random rebooting: this shoudnt happen but it does, very annoying.
unable to connect to WPA2 Enterprise networks :a biggie for me, will install a certificate, but cannot use it, nokia CANNOT fix this issue
battery life is nothing like advertised, i was advised by nokia to disable data, disable wifi, disable EVERYTHING turning my premium phone into a dumbphone
the phone creaks, you can hear it on calls and video's captured
Nokia support is useless, they tell me they will call me back, but never do.
the camera is useless in normal light conditions heaps of overexpsed area's
anyone have any fixes for these issues?

As has been reported by many people here as a result of an equal amount of people bringing it up Battery life on the Lumia 920 will require a number of charging cycles to optimize, This has nothing to do with the phone but is inherent of the type of batteries used in modern day phones and not specific to Lumia 920.
Battery use may vary depending on a number of issues. If you are seeing mailsync, sending and/or receiving SMS and others be troublesome and require many retries it could be you are in a region where the signal is not very good. I am _not_ saying it's not the phone, just that it does not have to be, and frankly often isn't.
Nokia Drive+ is not available as a beta for nothing. If you can't deal with or won't be willing with using beta software then don't. The latest update has reportedly improved performance significantly.
How does MMS not working have anything to do with Battery, get the correct settings from your carrier. There's plenty of information available here on how to get this sorted.
What are your expectations of battery life? In general I would say for a phone like the Lumia 920 a normal working day should be quite acceptable and many users initially reporting shorter life have cone back in confirming that battery life has seriously improved over the initial few days/weeks of use.
And in conclusion, if you feel your device is faulty talk to Nokia using the contact details here. In such a case there is nothing anyone here can say or do to help you really.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Lumia screen issue

Just got my new phome. Its awesome, but I think there is something wrong with my screen. When a gerey box appears, you can easily see that the grey box is like a grey box stored in jpg instead of png if you know what I mean. It can also be seen when I scroll the tiles up or down on the start screen. Then we can easily see that it is the screen itself and not the graphical objects that is having a problem. Are there other people than me having the same issue? Should I talk to the company I bought the phone from or is there some "magic trick" I can test?

Dial ##634# to get the diagnostics app. There are a number of screen tests in there.

Nokia Lumia 822 Issues

My phone has been acting up since yesterday afternoon. When I click on phone, email, or texts, it goes to a loading screen and then reverts back to home. It will let me go on facebook or instagram, strangely. The back, home, search buttons and all side buttons are not working. I can restart by holding down power and volume down, but then I still can't do anything. The battery has also been depleting a lot faster than normal the last two days. Should I reset the phone, or is the whole thing just dead?

netsirk,
Sorry to hear that your phone has become so unresponsive! Let's see if we can get that working again. Try removing the battery for 30 seconds and then replace battery and back and power on. Should that trouble still persist then the next step would be a factory reset. This will unfortunately erase the Lumia but at least will make it functional again. Here are the instructions if you need them: http://vz.to/1mq6kLO . Best of luck.
BrianP_VZW
Follow Us on Twitter @VZWSupport

Nokia Lumia 710 *# issued

The *&# issued still not solve yet. I need it to check my mobile network account balance and use it to access easymenu (*118#). I'm still waiting for updated, hope the issued can be fixed soon. Thanks.
Regards,
Johne Cheah
(Malaysia)

The new updated still no fix for this issue. Will this issued will be fixed on 7.8?

Nokia lumia 730 issues

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