Nokia Lumia 800 - broken screen, password protecte...

Hi
My screen is shattered on my phone, phone does not respond. I really don't want to lose all my contacts, photos and videos from my old phone, how can I back it up?

your contacts/calendar data is fine if you used Microsoft (Live) account on phone. You can check here https://people.live.com
unfortunatelly you can kiss goodbye multimedia content from phone.... you can try restart phone (soft reset: hold 10+ seconds power button) when connected to PC and Zune and try access to multimedia content but you need to be very lucky...
WP OS is very secure and people must learn to use backup and save private data and multimedia data almost daily... with WP8 is easier and faster.
or find broken Lumia 800 with good touch screen and replace on your device... hope you learn from this bad experience to next time (no mater which phone OS use in future) use cloud services or PC to save things from phone.
My phone: The queen and one and only: Lumia 920... ruler of the smartphones...

Similar Messages

Nokia Lumia 800 with screen "offsetting"

Hi all,
I just bought a Lumia 800 here, in France, and I've a really strange behaviour with the screen : sometimes, it flashes and is offset for a few seconds. It's hard to capture it or reproduce it, but doing the december update, it was offset for a few minutes, so I took a picture...
The screen "offset" : https://skydrive.live.com/redir.aspx?cid=ae4b221495f60c8e&resid=AE4B221495F60C8E!1108&parid=AE4B2214...
The screen "as it should be" : https://skydrive.live.com/redir.aspx?cid=ae4b221495f60c8e&resid=AE4B221495F60C8E!1107&parid=AE4B2214...
Is that a known bug ?
Hardware or software related ?
Should I return it ?
Thanks.

I have this issue as well. I'm loathed to send it off to Nokia Care as I've already had to send one Lumia 800 off for another fault, and it took nearly three weeks for turnaround.
Although it's interesting that yours does it for a few seconds at a time. Mine is only for milliseconds, then it flickers back. Still annoying.

Broken touch screen on Nokia Lumia 800

I bought a Nokia Lumia 800. I also got an insurance along with it. Recently the phone fell from my pocket and landed on the top right corner to the floor. The so called Corning's gorilla glass cracked. I went to the nearest Nokia care and asked them to repair it. They took a month just to reply to me (after so many follow-ups) that they cannot do it in my city (I live in Pondicherry, India) and had to send it to New Delhi fo repair. Even in that they were not sure if it will get repaired. The following statement is from an email from Nokia Customer Care.
"They’ll try to solve the issue. If it is repairable, they’ll repair. Otherwise they’ll return your handset without repaired. If they returned your handset without repaired, they’ll charge rs.175 for transportation expenses"
When i asked them what if they cannot repair it, he asked me to be positive... So the problem here is in many levels
1) Why did the phone glass crack from a fall of such short distance? The transmission of impact was from the body directly to the glass....(photo attached)
2) Why is there not enough support from Nokia Lumia 800 yet from all the service centers?
3) I am made to wait for more than a month with a cracked mobile phone......
Attachments:
Photo of the 359289042195848 Lumia 800.jpg ‏866 KB

1) Gorilla Glass is 'Glass' and it can break/crack with impact, it is extremely robust, not indistuctable .
2)All service centres cannot supply full support everywhere, i have to have my Nokia sent away for repair in the UK if I have an issue and can take up to 30 days, so you are not being singled out and this applies to other makes as well.
3)See 2 and also if you have insurance as stated, and as it would never be considered a warranty issue as it was misuse by the user, contact your insurer, the issue is with them, if you paid for insurance, they are the people to contact ?
Good Luck
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Nokia Lumia 800 screen is loose

Hello everybody, I'm back again!
But however with a new issue..
I've had my Nokia Lumia 800 since 1year 4 months~
I've dropped it a few dozen times during this time.
So last time I dropped it, the screen got loose.
So I wonder, is it safe to just use some very strong glue in the corners and press it in again?
The glue will be put on the backside of the panel
I hope you understand what the problem is
Attachments:
bild (2).JPG ‏73 KB

Oh, btw. The smartphone works good all in all.
The touchabilities isn't damaged or anything.
everything works as before only that the screenpanel needs to be in socket again

Nokia Lumia 800 Evaluation and Repair Charges

Hi,
I have an issue with my Nokia Lumia 800. Recently, the screen turns off when making or receiving calls in-door but it stays on out-door. I read a forum abt if online which indicated that it is an issue with d proximity sensor. I don't have a protective covering on the screen but still experiences this issue all the time. Can it be fixed in ur office and for how much. Also, I will like to change the screen on the phone cos it got broken when it fell down some weeks back. How much will dat cost also? Thanks.
Moderator's Note: A more appropriate subject was provided.

Questions like yours can only be answered by a Nokia Care Point. This is a user to user support forum. You can locate your local care point using the link below. I suggest you contact them directly.
www.nokia.com/support
Moderator's Note: A more appropriate subject was provided.

Nokia Lumia 800. Battery and start up problems

Hi there,
I have been having quite a lot of problems with my nokia lumia 800.
Firstly: When the battery dies it takes a long time to get it charged back up. I have tried cycling the charger power between the laptop and power outlet. I have to play around with the power supply for a long time before the unit actually starts charging. And even then when it has just enough charge, it tries to start up but seems to run out of power half way through the start up and I end up back playing with the charging again.
It seems that there is no battery protection in the phone and the battery can completely discharge. Which would account for the problem with getting it to charge back up.
Secondly: Yesterday the phone went dead for no reason. It had about a quarter charge in the battery. I tried to turn it back on but nothing. I tried charging it and nothing.
Again after cycling the power many times between the power outlet and the laptop, I got some response. It vibrated and displayed the low battery screen. So I thought ok, it's charging. But no.
Once it has enough battery it tries to start up and then freezes on the provider logo and does not go any further. The screen stays like this. Illuminated and with the logo.
I have tried reseting the unit by holding the power button down for 10seconds and it vibrates and tries to start up again. But again freezes.
I have noticed that when I leave it charging, the unit gets quite warm. But no matter what I do the startup proceedure stops on the provider logo and no more.
I tried starting it with the charger connected and it just seems to be powering the screen because when I unplug it the unit goes dead again within a matter of minutes.
I am at a total loss as to what happened to my phone.
Can someone help please?

From the sound of it I think it needs a Nokia Care Point. Could be faulty battery or faulty charging. You can locate your nearest care point using the link below
www.nokia.com/support

Nokia Lumia 800 won't charge, stuck on loading scr...

My Nokia Lumia 800 ran out of battery while I was at work (not the first time) I take it home and plug it in, after 20 mins of the red battery screen it vibrates and springs to life, but it never got past the white 'Three' welcome screen (one of three screens that flash up when the phone is first turned on, others are Nokia screen and Windows screen).
It's been charging for over 10 hours and it's still stuck on that white screen. The phone feels cold (not stone cold, but not warm either) so clearly it's not charging. I've tried a different charger, different plug, and plugging it in to the computer. When I unplug it, it dies after 20-30 mins and I go through the whole process again the next time I charge it.
When I plugged it into the computer it behaved very strangely. It rapidly connected/diconncted itself, not giving Windows time to recognoise the device was plugged in and install the driver software. Before evneutally diconnecting itself and going back to that white screen.
What's wrong with it? It's not the first time it's totally ran out of battery (although I don't let it happen very often).
The phone is only 4 months old!
What do I do?
Nokia Care on Twitter was useless, asked me to do soft resets (already tried, many times, the phone turns off briefly, vibrates, then back to that white screen).
If I have to send it in for repiars how do I do that? I live in South West England, my nearest Nokia Care store is in central London, several hours away.
Thanks for any help you can offer.
The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

You should contact the nokia care point and they will organise the device to be collected.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia Lumia 800 camera doesn't work..

Hi everyone.. I have problem.. I buyed NOKIA lumia 800, but camera doesn't work.. When I turn on camera i have black screen, and when i press camera button, she just turn off.. Please help.. i tried hard reset, diagnostic tool, but she doesn't work.

Since the hard reset does not help and you have just only bought the phone, I suggest returning it to the seller for a replacement or refund.

Nokia lumia 800 video problems.

Hello, my friend in work has a nokia lumia 800 which a couple of days ago just stopped playing all kinds of videos, be it videos he has taken or on youtube or any thing!
Also xbox live doesnt open either.
Neither of us are very 'techy' so any suggestions in simple terms would be very much appreciated!
Cheers

WhatAmIDoing wrote:
I seem to have a similar problem. After the most recent software update I can no longer play back videos that I have taken with the phone! I can play you tube videos ok, but not ones I take with the camera. Any suggestions why? I can't find any settings which I could have changed? The files play fine on the computer.
Thanks
What happens upon trying to play the videos? Is there any error message or is it just showing a blank screen?
You can try to copy the videos to your computer, delete the videos on your phone and then transfer them back to the phone from your computer.
If this would fail, you may consider resetting the phone by going to Settings and then About. As this will delete all the contents of the phone, ensure to sync your files or to create a backup copy. See Reset and restore your phone found in the below link for more information as regard to syncing your files, resetting the phone and restoring the files backed up:
http://support.microsoft.com/kb/2606900

My new Nokia Lumia 800 changes date and time after...

When i switch off and on my Nokia Lumia 800, date and time changes: from 2 september 2012 8.00 to 2 march 2013 14.00. I need help to understand this strange problem and find a solution.

chrysale wrote:
I had the same problem with my Lumia 800. The Lumia 800 kept changing time and date as soon as I switched it off and turned it back on. In my case, doing a HARD RESET helped to fix this. BEWARE! You will lose all your data!
Switch off your phone, hold Volume Down, Power, Camera buttons down. Switch phone on. As soon as it vibrates, release Power button, keep Volume Down and Camera button pressed for a few seconds.
I have the same problem and after going through all the various support sites- Nokia, O2, and endless forums I was told the same thing "Make sure your auto-update for date and time is switched to automatic" But after telling them I don't know how many times that my Lumia 800 didn't have this option, only a 24 hours switch I was told there was nothing that could be done. However I appear to have sorted it out myself. The problem appears to be (or on my phone at least) is wi-fi connection, before I turn my phone off I have to disconnect from wi-fi and when I turn the phone back on the date and time stays corrected.
When I set the date and time manually (for the 3000th time!!) I held in the power button until the slide down close screen disappeared then released it and the phone restarts, then I done it again- same proceedure just to be sure and ever since the date and time has stayed correct. BUT BE SURE TO TURN OFF WI-FI BEFORE SWITCHING PHONE OFF. Hope this helps

Cold weather + Nokia Lumia 800 = Inactive touch sc...

Is this normal for your touch screen to be inactive during cold weather on your nokia lumia 800? If so what are some remedies to get the screen to get the touch screen active. Maybe using a blow dryer to warm up your phone or using a phone sock case to reduce the cold temperatures in the morning. What are your thoughts on this topic?
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)
Solved!
Go to Solution.

aspergerguy wrote:
@ejovi
There have been similar low temperature issues reported using N9, which seems ironic for phone designed in Finland. Do also wonder whether state of charge of battery is implicated in such behaviour as really need to be fully charged before taking out in the cold.
I remember on a cold morning I left it on the charger over night and the touch screen wasn't working.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Lumia 800 Display/screen REVISION

Hy there
So i broke my lcd display on my Nokia Lumia 800. I replaced once with the same REV 8.6, the problem is the store no loger has REV 8.6, they told me that they got REV 9 and REV 8.7 screen firmware and it works on my phone. But the thing is i dont trust them... because its an side service and they want to sell their stuff.. So everywhere i look on eBay on diverse sites for my display/screen its says "Check your screen revision first, then buy"
So im asking you guys if you can help me, i should buy a screen with revision 8.7 ? It will work ? or i will be stolen 70Euros ?

Hi chrisbt,
Welcome to the Nokia Support Discussions!
The best course of action is to take the phone to the nearest Nokia Care Point for assessment and repair. Since you've dropped the phone, it is tagged as physical damage and will void the warranty. Hence, charges will apply. The repair cost will depend on the assessment, repair, labor cost and replacement of parts.
If you are in the UK, check the link below for the addresses of Nokia Care Points:
http://www.nokia.com/gb-en/support/care-point/

Nokia Lumia 800 to TV

Has anyone managed to connect there Nokia Lumia 800 to there tv? using the adaperters you can buy to convert mini USB into HDMI ?
Dave

There is an app for that! "Play to" NOT "Lumia Play To", it's too recent to be compatible with our antiquated phone. Download Play To on your Lumia, do the set up, make sure you TV is connected through the internet LAN, or something else. We had ours (Sharp Aquos) connected over WiFi, but the app worksz over WiFi, so connect the TV through a line. after the set up choose what you want your phone to stream TO (your TV) then install the Xmovies8 app, download a movie you want to see and take it from a 5"
screen to a 64"!!! word!

Nokia lumia 800

I have a Nokia lumia 800 and my screen has gone green how much would it be to repair it?

You need to contact your local Nokia Care to first ascertain the cause and arrive at the cost of repairs. The cost of spares and repairs vary according to region.

Folder lock app for nokia lumia 800 ???

Hi ,
Can anyone suggest any good FREE app for Nokia Lumia 800 which will help me to keep some of my folders locked with password or encryption to keep it confidetial l ???

Photos - http://www.windowsphone.com/en-us/store/app/secure-free/e89756ec-c654-e011-854c-00237de2db9e
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia Lumia 800 - broken screen, password protecte...

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