Nokia Lumia 800 Evaluation and Repair Charges

Hi,
I have an issue with my Nokia Lumia 800. Recently, the screen turns off when making or receiving calls in-door but it stays on out-door. I read a forum abt if online which indicated that it is an issue with d proximity sensor. I don't have a protective covering on the screen but still experiences this issue all the time. Can it be fixed in ur office and for how much. Also, I will like to change the screen on the phone cos it got broken when it fell down some weeks back. How much will dat cost also? Thanks.
Moderator's Note: A more appropriate subject was provided.

Questions like yours can only be answered by a Nokia Care Point. This is a user to user support forum. You can locate your local care point using the link below. I suggest you contact them directly.
www.nokia.com/support
Moderator's Note: A more appropriate subject was provided.

Similar Messages

Nokia Lumia 800 Downloads and the Internet

Hi,
I recently bought a nokia lumia 800 during Christmas and after struggles music and videos etc through zune which I got to grips with, there is another problem. I downloaded songs from the internet on the lumia 800 but Its not on my phone and my memory has gone down, I cant seem to find it. Can you download music, videos from the internet on the phone? Thank you and pleae help.

Where exactly did you download the songs? You can try going to Music + Videos then Music. Check if you will see the songs there.

Nokia Lumia 800 - Screen and display problems

I'm having problems with the display on my phone, it has coloured lines going horizontally through it, such as those in the following photograph:
http://modmyi.com/attachments/forums/general-iphone-chat/39931d1209070920-phone-screen-dead-pixel-ex...
And the screen itself is coming away from the actual body of the phone, it looks as if it is about to fall off from the top.
I've only had this phone for about 3 months, so what do you think could be causing this issue, and is it covered by my warranty?
Thank you

It would be pointless speculating on the cause of this. Best thing for you to do at this stage is to present it to your local Nokia Care Point and see if they see it as a manufacturing defect or misuse. Manufacturing defects should be covered under warranty.
You can locate your nearest care point using the link below
www.nokia.com/support

My new Nokia Lumia 800 changes date and time after...

When i switch off and on my Nokia Lumia 800, date and time changes: from 2 september 2012 8.00 to 2 march 2013 14.00. I need help to understand this strange problem and find a solution.

chrysale wrote:
I had the same problem with my Lumia 800. The Lumia 800 kept changing time and date as soon as I switched it off and turned it back on. In my case, doing a HARD RESET helped to fix this. BEWARE! You will lose all your data!
Switch off your phone, hold Volume Down, Power, Camera buttons down. Switch phone on. As soon as it vibrates, release Power button, keep Volume Down and Camera button pressed for a few seconds.
I have the same problem and after going through all the various support sites- Nokia, O2, and endless forums I was told the same thing "Make sure your auto-update for date and time is switched to automatic" But after telling them I don't know how many times that my Lumia 800 didn't have this option, only a 24 hours switch I was told there was nothing that could be done. However I appear to have sorted it out myself. The problem appears to be (or on my phone at least) is wi-fi connection, before I turn my phone off I have to disconnect from wi-fi and when I turn the phone back on the date and time stays corrected.
When I set the date and time manually (for the 3000th time!!) I held in the power button until the slide down close screen disappeared then released it and the phone restarts, then I done it again- same proceedure just to be sure and ever since the date and time has stayed correct. BUT BE SURE TO TURN OFF WI-FI BEFORE SWITCHING PHONE OFF. Hope this helps

Nokia Lumia 800 is off and continually vibrating.

Hey guys,
I was just using my nokia lumia 800 normally and then it suddenly shut off. I've tried everything to get it working, soft reset, hard reset, taking the sim out, letting the battery go flat then plugging it in, but nothing worked. This has happened once before but it turned back on after 5 mins. It has been 2 days now and it is stil continually vibrating. What should I do?

Hi JulseyB, Welcome to the Nokia forum!
It sounds like you have tried most things to get it back up and running again, I have a feeling it might be a hardware failure, I suggest that you take your device to your local Nokia Care point as soon as you can to get it looked at by a specialist.
I hope this has helped!
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Nokia Lumia 800 charging and photo messaging probl...

I got my Nokia Lumia 800 in May and was great to start with but when I updated the phone to the most recent update I started to get problems.
My picture messaging wont work at all, when i recieve a picture message I get "get media content now" but when I try and get it, it doesnt work, I have taken my phone into the shop to see if I had the correct apn etc but they cant see any problems with it. When I took it back to where I got it from and they told me that they would have to send it away without giving me a replacement until I get it back, telling me I would need to buy a new one, I cant have this as I have a micro sim card which will only fit in certain phones.
I have also recently started to get a charging problem aswell, I have reset my phone but nope, and I have tried other chargers which dont help either, my friend used my charger to see if it would work in her phone and the charger seems to be working fine, again it seems to be a fault with the phone.
I love my phone but I am not happy with the faults that seem to be happening now, as I need my phone to be in working order due to family illness.
Could anyone help me with this ?

Have you fully charged via Laptop ? If so let it run down 10% or so and connect to supplied charger and see if it will charge then, also if you have done a software update you could try reverting back to old software then re-installing latest again.
Final solution is a Nokia Care Point !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Lumia 800 won't charge, stuck on loading scr...

My Nokia Lumia 800 ran out of battery while I was at work (not the first time) I take it home and plug it in, after 20 mins of the red battery screen it vibrates and springs to life, but it never got past the white 'Three' welcome screen (one of three screens that flash up when the phone is first turned on, others are Nokia screen and Windows screen).
It's been charging for over 10 hours and it's still stuck on that white screen. The phone feels cold (not stone cold, but not warm either) so clearly it's not charging. I've tried a different charger, different plug, and plugging it in to the computer. When I unplug it, it dies after 20-30 mins and I go through the whole process again the next time I charge it.
When I plugged it into the computer it behaved very strangely. It rapidly connected/diconncted itself, not giving Windows time to recognoise the device was plugged in and install the driver software. Before evneutally diconnecting itself and going back to that white screen.
What's wrong with it? It's not the first time it's totally ran out of battery (although I don't let it happen very often).
The phone is only 4 months old!
What do I do?
Nokia Care on Twitter was useless, asked me to do soft resets (already tried, many times, the phone turns off briefly, vibrates, then back to that white screen).
If I have to send it in for repiars how do I do that? I live in South West England, my nearest Nokia Care store is in central London, several hours away.
Thanks for any help you can offer.
The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

You should contact the nokia care point and they will organise the device to be collected.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia Lumia 800. Battery and start up problems

Hi there,
I have been having quite a lot of problems with my nokia lumia 800.
Firstly: When the battery dies it takes a long time to get it charged back up. I have tried cycling the charger power between the laptop and power outlet. I have to play around with the power supply for a long time before the unit actually starts charging. And even then when it has just enough charge, it tries to start up but seems to run out of power half way through the start up and I end up back playing with the charging again.
It seems that there is no battery protection in the phone and the battery can completely discharge. Which would account for the problem with getting it to charge back up.
Secondly: Yesterday the phone went dead for no reason. It had about a quarter charge in the battery. I tried to turn it back on but nothing. I tried charging it and nothing.
Again after cycling the power many times between the power outlet and the laptop, I got some response. It vibrated and displayed the low battery screen. So I thought ok, it's charging. But no.
Once it has enough battery it tries to start up and then freezes on the provider logo and does not go any further. The screen stays like this. Illuminated and with the logo.
I have tried reseting the unit by holding the power button down for 10seconds and it vibrates and tries to start up again. But again freezes.
I have noticed that when I leave it charging, the unit gets quite warm. But no matter what I do the startup proceedure stops on the provider logo and no more.
I tried starting it with the charger connected and it just seems to be powering the screen because when I unplug it the unit goes dead again within a matter of minutes.
I am at a total loss as to what happened to my phone.
Can someone help please?

From the sound of it I think it needs a Nokia Care Point. Could be faulty battery or faulty charging. You can locate your nearest care point using the link below
www.nokia.com/support

Nokia Lumia 800 - Micro Stuttering / Lag in OS and...

Hi everyone,
I just thought i'd bring an issue up that i've been experiencing recently.
I have a Nokia Lumia 800 (locked to Telstra - Australia)
I'm experiencing very minor, completely random slow downs or lag sometimes when just flicking through the phone OS and also at times when watching video (either recorded on the phones own camera or Youtube etc).
The most repeatable way for me to demonstrate the problem is watching a video i have recorded using the phones inbuilt camera, when playing the video back (on the phone) the video randomly lags, usually for about the first 60 seconds and then plays smoothly. It is definately not a reception or buffering issue, as in most streaming cases, the phone is well buffered.
I have also experienced slowdowns when typing an SMS, where the key presses are very slow to show up on the screen and also when launching even OS built in apps like the People Hub or Contacts.
I'm running the latest firmware 12070 (in Australia) and have tried hard resetting my phone, disabling all background agents etc with no luck.
I previously had a 1st gen HTC Mozart which experienced no slowdowns and played back all manner of video with no lag whatsoever.
There has been some discussions on XDA here: http://forum.xda-developers.com/showthread.php?p=26164497&posted=1#post26164497
Has anyone else experienced any of these symptoms?

I too have this sms lag on my lumia 800. i had this issue on both formwares : 12070 and 12072. I really fed up the no of bugs in this phone.
please guys post the following bug as well. following bug is present in 5 of my frnd's lumia 800 as well. XDA please make sure this new issue reaches NOKIA. So that they can do something about.
Even i have got this latest 12072 update but still dr is one more bug guess u have not noticed it. Can u please check and clarify with the following bug description.
1." Connect you nokia handsfree or any headphones to your lumia 800 and make a call and notice that u cannot adjust the volume. Volume remains high (max) always even if you reduce the volume to zero."
2."Connect your hands free or any head set to your lumia 800 play music and reduce the volume to 15 or less now make a call again you cannot adjust the volume of the call. now cut the call and now your music starts playing in max volume which you will not be able to reduce. Until you remove your hands free or headset and reinsert it.

Nokia Lumia 800 and 1and1 Exchange Email

Hi,
Not sure where to post this ... sorry!
I currently have an iphone 4 and i'm using a 1and1 exchange hosting email account and they use forced password security policy.
I.e. when you put the exchange account onto the phone it forces you to password the phone.
Can anyone tell me if they have a) used hosted exchange email accounts on the Nokia Lumia 800 and everything works as expected i.e. email, calendar and contacts all sync up ok and If there is any problems with forced password security policys?
Your help will be amazing as I have really fallen for the looks and slick OS of this phone. P.s. for those that are interested ... I like Cyan
Many Thanks in advance
Steve

Today I have deleted and resetup both iphones and ipad and all were happy with a numeric password as long as there wasnt ascending or decending numbers or the same number more than twice, so happy days!! Just a little worried that I keep googling and finding problems with security certs although I did find this which sounds promising.
http://brownsmart.co.uk/setting-up-windows-phone-7-for-outlook-exchange-2010/
As a bit of a bonus today I was passing a phones4u of which I never frequent but couldnt resist the urge to pop in to have a tinker with one and there was a nokia rep/expert in for that day only!! Result got a full tour and was shown a few answers to some of my questions about calenders etc
Need to be brave now to pull the plug on my iphone and take the plunge

Broken touch screen on Nokia Lumia 800

I bought a Nokia Lumia 800. I also got an insurance along with it. Recently the phone fell from my pocket and landed on the top right corner to the floor. The so called Corning's gorilla glass cracked. I went to the nearest Nokia care and asked them to repair it. They took a month just to reply to me (after so many follow-ups) that they cannot do it in my city (I live in Pondicherry, India) and had to send it to New Delhi fo repair. Even in that they were not sure if it will get repaired. The following statement is from an email from Nokia Customer Care.
"They’ll try to solve the issue. If it is repairable, they’ll repair. Otherwise they’ll return your handset without repaired. If they returned your handset without repaired, they’ll charge rs.175 for transportation expenses"
When i asked them what if they cannot repair it, he asked me to be positive... So the problem here is in many levels
1) Why did the phone glass crack from a fall of such short distance? The transmission of impact was from the body directly to the glass....(photo attached)
2) Why is there not enough support from Nokia Lumia 800 yet from all the service centers?
3) I am made to wait for more than a month with a cracked mobile phone......
Attachments:
Photo of the 359289042195848 Lumia 800.jpg ‏866 KB

1) Gorilla Glass is 'Glass' and it can break/crack with impact, it is extremely robust, not indistuctable .
2)All service centres cannot supply full support everywhere, i have to have my Nokia sent away for repair in the UK if I have an issue and can take up to 30 days, so you are not being singled out and this applies to other makes as well.
3)See 2 and also if you have insurance as stated, and as it would never be considered a warranty issue as it was misuse by the user, contact your insurer, the issue is with them, if you paid for insurance, they are the people to contact ?
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Lumia 800 has stopped working

Hello,
My Nokia Lumia 800 has just stopped working - I checked it during the day to reply to messages and it was working fine, and then when checking it about an hour later it would not respond to anything.
When I got home I tried charging it (it didn't have low battery when I was out so I don't think it turned off because of that). Then I tried taking the SIM out and putting it back in, tried the 'soft reset', the 'hard reset' and then plugged it into my laptop, all of which did nothing.
I'm just not sure what to do next really, any advice would be much appreciated!
Thank you,
Zara

Hi, ZaraFrizell. When you tried charging the phone, does it show any battery indicator? Are these the troubleshooting steps you've done so far: Nokia Lumia 800 - Troubleshooter? Note that the link is intended for the US, but you may search it on your local page. In case that the issue still remains, best to have it checked by our authorized technicians. Taking your phone for repair will delete all the personal files saved on it. Check this: http://www.microsoft.com/en/mobile/locale/ to find your local repair options.
Keep us posted.

Nokia Lumia 800, Depleted battery Won't start up.

Hi, After being away for home for 5 days with no charger for my Nokia lumia 800, I foolishly allowed it to run out of battery, Unaware of the problems this can cause due faulty hardware, thanks to Nokia I returned home and plugged the phone into charge. I have allowed my Phone to run out of battery many times before in the past as you wouldn't expect any problem to come of it. After many hours of the phone being on charge I went to turn it on, it vibrated and came up with the phone providers image then no further, it stayed on this image for hours until I held down the power button and it would turn itself off. Not being to worried at this point I went online to the many chatrooms, helpline, youtube videos you name it to source a solution. Having tried absolutely everything, about 10 times nothing has worked to multiple button combinations, heating the phone up, plugging into PC with zune - everything. Now slightly worried as I really do want this phone to work and not have to buy a new one at a great cost. This is not a problem I have cause, it's a problem with Nokia, and the manufacturing of the phone, So if no one on here will be able to aid me in fixing the phone, once I return to the UK I shall take it into a Nokia store to get it looked at, which i won't be happy to do as many of the Nokia outlets are in unconventional locations such as Glasgow.
Thank in advance for any Help which is much appreciated,
Lambtj
Solved!
Go to Solution.

You are posting to a user to user support forum here and not contact ing Nokia Care. If the 800 will not start anymore and you have done all you say you have done it's likely the battery needs to be replaced.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Data Recovery on Nokia Lumia 800

I recently went on an incredibly moving trip to Poland and took many photos and videos. My Nokia Lumia 800 ran out of battery, so I charged it overnight. When I woke up to switch it on, the memory formatted, which meant I lost so many important photos and videos. I only pressed the on button so I am at a loss as to why this happened. I have arrived home and have researched the ways I could possibly recover these life-changing photos with recovery software (since I did not have access to the internet at the time, it did not sync with SkyDrive). Is there possibly a way I could reclaim these overwritten files? I have done the 'regedit' process, so my PC can recognise it as a device independent of Zune, though it only comes up as a 'Portable Device' in Computer, meaning the recovery software doesnt detect it as a memory store from which it can recover data (ie. Removable Storage Device) . Any thoughts as to how to fix that?
Thank you for reading, and I hope to hear a reply as soon as possible.
Attachments:
WP_000004.jpg ‏1709 KB

Unless you have made a backup of the photos or synced them to skydrive I am afraid there is no way to recover them.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Cold weather + Nokia Lumia 800 = Inactive touch sc...

Is this normal for your touch screen to be inactive during cold weather on your nokia lumia 800? If so what are some remedies to get the screen to get the touch screen active. Maybe using a blow dryer to warm up your phone or using a phone sock case to reduce the cold temperatures in the morning. What are your thoughts on this topic?
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)
Solved!
Go to Solution.

aspergerguy wrote:
@ejovi
There have been similar low temperature issues reported using N9, which seems ironic for phone designed in Finland. Do also wonder whether state of charge of battery is implicated in such behaviour as really need to be fully charged before taking out in the cold.
I remember on a cold morning I left it on the charger over night and the touch screen wasn't working.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Nokia Lumia 800 Evaluation and Repair Charges

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