Nokia Lumia 800 has stopped working

Hello,
My Nokia Lumia 800 has just stopped working - I checked it during the day to reply to messages and it was working fine, and then when checking it about an hour later it would not respond to anything.
When I got home I tried charging it (it didn't have low battery when I was out so I don't think it turned off because of that). Then I tried taking the SIM out and putting it back in, tried the 'soft reset', the 'hard reset' and then plugged it into my laptop, all of which did nothing.
I'm just not sure what to do next really, any advice would be much appreciated!
Thank you,
Zara

Hi, ZaraFrizell. When you tried charging the phone, does it show any battery indicator? Are these the troubleshooting steps you've done so far: Nokia Lumia 800 - Troubleshooter? Note that the link is intended for the US, but you may search it on your local page. In case that the issue still remains, best to have it checked by our authorized technicians. Taking your phone for repair will delete all the personal files saved on it. Check this: http://www.microsoft.com/en/mobile/locale/ to find your local repair options.
Keep us posted.

Similar Messages

Nokia Launch Application has stopped working...

Hi,
I've just carried out a fresh install of Vista 32-bit and installed Nokia PC Suite (version 6.85.12.0) and I now get the following error after a few seconds, even if I'm not trying to run any of the apps:
Nokia Launch Application has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
The version I had before the re-installation worked perfectly.
Is it possible to find that version again?
Thanks,

I would try to manually (through control panel I mean, no registry hacking) uninstall 6.84, connectivity solution and USB driver, then boot PC and then install 6.85 on a clear computer, if this problem, repair 6.85 through control panel and then decide whether to go back to 6.84

Nokia Lumia 800 has frozen coloured static screen ...

My Lumia 800 has gone crazy. This is a replacement phone for the last Lumia that I got that turned off one day and then didn't turn back on. I have had this one for only three weeks.
Last night at about 9pm, before I got any New Year messages the screen of my phone changed to a multi coloured static looking screen and I couldn't do anything to fix it.
I could hear messages coming through occasionally and the phone rang a few times but I was unable to answer it due to not being able to see what I was doing.
I have tried doing a soft reset to no avail and I have also drained the battery til it went dead and have recharged it, but have not had any joy with it today either.
This phone has not been dropped or damaged in any way, so I have no idea what is going on.
Any help would be appreciated
Thanks

I have the same problem, except my static screen wasn't coloured. I can't do anything with my phone and i get all of the sounds. I was in a skype call with my friend when my phone was on low battery. When i started the call the screen went static but i could still here my friend talking. I thought it was because of the charge so i charged it up fully. That did absolutely nothing..... so sorry im not making any suggestions to your problem.

My Nokia Lumia 800 has two IMEI numbers. What?!

Hi Everyone,
Purchased a Lumia 800 (white) from Nokia Store here in Bangalore, India on August 2012. The phone was working fine till August 2013 when camera stopped working. Took the phone to Nokia Care. Warranty checked out fine and the camera module had to be replaced. Got call from Nokia Care three weeks later saying there has been IMEI mismatch as such warranty is now void. Reason- the phone has two IMEI numbers. What??
And funny, Nokia's story was true. IMEI number written on the phone panel and phone box differed from internal hardware IMEI number (which can also be seen from Settings>About). They say this can only happen if the phone was serviced earlier and component changed. Well, this was my first time servicing the phone and when the phone is under warranty why will I give for servicing to a non-nokia centre?? This shocked me, I could not convince Nokia people so I just agreed to pay for the repair. Now, after 3 days, they call up and say- "Changed the camera module but it is still not working. Maybe your motherboard is damaged! you will be charged 80% of the phones price if you agree with repair". I am yet to give them the 'go ahead'.
For no fault of mine I am going through so much!! Is it possible that Nokia sold me a device with two IMEI numbers?? Can anyone please tell me what to do?? Thanks.

Nokia wouldn't have sold a device in that state. It's highly likely that the retailer is to blame for this one. They've probably sold you a refurbished or repaired set as new.
If I was you I would go and speak to the retailer about this.

Nokia Ovi Player has stopped working

Everytime I try to open Nokia Ovi Player a message comes up saying 'a problem caused the program to stop working correctly, Windows will close the program and notify you if there is a solution available'. I've uninstalled and then reinstalled the program and followed advice I saw on another discussion page to delete something through my local disc/program data/nokia - can't remember the name of the file I deleted but it didn't make any difference. I'm using windows vista. Does anyone know how I can fix this problem?
Thanks
Message Edited by sash1785 on 23-Jan-2010 09:02 PM

Hi,
Another update, i randomly got a phone call from nokia a few nights back....(i had given up after my last conversation) and they fixed it. Basicly uninstall all the nokia bits via your control panel or whatever methods depending on your version of windows. This though actually does not uninstall everything, go to you programs folder in the c drive and search and delete any nokia bits you see remaining. Then go to users, select your user and any others using the player, again serching through this folder you will find more little bits of nokia files hiding away delete all of these. Alternatively just run a search for nokia on your c drive and this should bring them all up. let me know if you need the exact location of the files i am on my work pc at the moment and cant access my laptop to write it here correctly and honeslty cant remember off of the top of my head.
Next re-start your pc, then log onto the internet and search for nokia music.com, do not go to the uk site or any other country ones (i am in the uk and this is what i was perviously doing) apparanlty the .com version is different in some way, not sure why but its works so i am not going to argue. So its really important to only go to the .com site. download it, re-start your pc again. Then after a very very very slow initial start it should open, for the first day i had trouble getting into the shop its self, the best way is to use the little sign in option on the screen rather than going to your contries shop.
The first day it would not let me log in but the program did open, day 2 it let me log in and use it fully, day 3 working fine, day four... well thats today so i dont know yet but fingers crossed.
Hope that helps a bit, like i said if you need a more detailed explanation just post a reply and i'll be happy to do that as i know how frustrating it is.

Nokia Ovi Suite has stopped working

I have install Nokia ovi suite in my pc
but when i try to stat it
it show me this error
a problem caused the program to stop working correctly. windows will close the program and notify you is a solution a valiable
please help me

Uninstall Ovi suite; Clean windows Registry (CCleaner). Restart PC, Download and install latest Ovi Suite .
And make sure there is no Virus, Spyware, Use a reliable Antivirus Program. Like; Avaira.
Previous Phones: 6600, 7610, 6230, 6230i, 1100, 1112, N70, N73, N95, N95 8GB, 5800XM, 5230, C5, iPhone 3GS, SE Xperia X10, N900, N8, SE Xperia Arc
Current Phones: Nokia N9, iPhone 4

Nokia Music Player has stopped working

I activated my unlimited subscription on this pc just day before yesterday and from today onwards, whenever i try to run desktop version of nokia music player it gives the above mentioned error.
Can it be resolved without uninstalling the software.
If I reinstall would this pc will become "unregistered pc" for my unlimited subscription

I'm using windows 8 and tried to debug the problem using visual studio 2010
It says the call stack location is
> Nokia.Multimedia.Euphoria.Security.dll!1000a872()
when a unhandled win32 exception occurs and the error mentioned in subject appears.
Will it help , if i delete this dll file?

Ovi Suite 3.0.0.284 has stopped working on windows...

Hello,
Since I bought the Nokia N8 and I'm trying to run the Ovi Suite I always get the message "Nokia Ovi Suite has stopped working"
"A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available".
Event viewer doesn't help really...
Does anyone knows the cause of this or perhaps even better, has a solution?
I tried already :
Un-install Re-install
Run as administrator
Run XP SP3 compatible
Thanks anyway.
Kind regards,
Chris

Thank you for your feedback.
Could you please provide us the log files?
1. Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these log files, system information details to [email protected] mailbox

Nokia Lumia 800 + Xbox 360 BT headset = Best Combi...

I just tested out my Xbox 360 BT headset w/ my Nokia Lumia 800 and it works much better than my Plantronics BT headset. Speaker is louder, connection is a breeze, I know I would always have to pair my phone every time w/ the Plantronics BT, w/ the Xbox 360 BT it connects everytime. Another thing I was surprised at was it supports ADP2, so you can listen to your music or watch netflix and hear the audio through your Xbox 360 BT headset. If you're looking for a headset try the Xbox 360 BT headset.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

PostMort3m wrote:
Hello
After all I managed to connect it to the sony bluetooth headset via the nfc function! But manually it wouldn't find either of the two headsets and yes I did the steps you said
The devices you are trying to connect to the phone have to be in the bluetooth pairing mode before the phone will see them in bluetooth.
Read up on how to put the headsets in pairing mode. Should be in the literature that came with them.
Pair my phone with a Bluetooth accessory
http://www.windowsphone.com/en-us/how-to/wp8/connectivity/pair-my-phone-with-a-bluetooth-accessory

Nokia Lumia 800 and 1and1 Exchange Email

Hi,
Not sure where to post this ... sorry!
I currently have an iphone 4 and i'm using a 1and1 exchange hosting email account and they use forced password security policy.
I.e. when you put the exchange account onto the phone it forces you to password the phone.
Can anyone tell me if they have a) used hosted exchange email accounts on the Nokia Lumia 800 and everything works as expected i.e. email, calendar and contacts all sync up ok and If there is any problems with forced password security policys?
Your help will be amazing as I have really fallen for the looks and slick OS of this phone. P.s. for those that are interested ... I like Cyan
Many Thanks in advance
Steve

Today I have deleted and resetup both iphones and ipad and all were happy with a numeric password as long as there wasnt ascending or decending numbers or the same number more than twice, so happy days!! Just a little worried that I keep googling and finding problems with security certs although I did find this which sounds promising.
http://brownsmart.co.uk/setting-up-windows-phone-7-for-outlook-exchange-2010/
As a bit of a bonus today I was passing a phones4u of which I never frequent but couldnt resist the urge to pop in to have a tinker with one and there was a nokia rep/expert in for that day only!! Result got a full tour and was shown a few answers to some of my questions about calenders etc
Need to be brave now to pull the plug on my iphone and take the plunge

Satellite U300-130 - TosBtMng has stopped working after Nokia PC Suite installation

I've got the same problem too... with Toshiba Satellite U300-130.
Bluetooth had worked pretty well before I installed Nokia PC Suite for my mobile on my PC (the newest version 7.1.26.0 from website).
To be correct, at first I even managed to maintain a Bluetooth connection between PC and Nokia and ran syncronisation of contacts. I made several attempts but each time syncronisation run ended with message "PC coudn't get answer from your Nokia".
After rebooting, my PC went crazy and started issuing message "TosBtMng has stopped working" and it restarted every time I ask it to close.
Installation of new version of BT Stack (6.40) didn't fix this error.
Please help

Hi there
I answered an existing thread with the same problem, but no-one can help apparently.
Anyway,,, I can at least help you with getting rid of the looping setup. You need to rename the directory with the Toshiba bluetooth stack.
I also have Nokia syncing and it worked fine until recently. - I have to say I think the problem relates to a Windows auto upgrade.
How to solve this is a different matter. At this moment I have given up. The Toshiba bluetooth stack disabled.

Nokia Lumia 800 camera doesn't work..

Hi everyone.. I have problem.. I buyed NOKIA lumia 800, but camera doesn't work.. When I turn on camera i have black screen, and when i press camera button, she just turn off.. Please help.. i tried hard reset, diagnostic tool, but she doesn't work.

Since the hard reset does not help and you have just only bought the phone, I suggest returning it to the seller for a replacement or refund.

Nokia service layer host process has stopped worki...

Hello,
When i try to update my Nokia E90... i get the following error -
Nokia service layer host process has stopped working
I tried everything... Reinstalling pc suite and Software Updater, but still same problem
Please help me
Thanks

i had exactly the same problem while updating using the latest NSU on Windows Vista with SP1.
I guess there is some compatibility problems between the latest version of NSU and Vista.
I tried with Windows XP SP2 and the latest version of NSU, i was able to update my E90 to the firmware version - 200.34.73
In case, you are using XP, I would suggest you uninstall NSU as per the FAQ in Nokia web site and reinstall the latest version.
Please let me know if this helps.

Nokia Social has stopped working

For the last 2 days Nokia Social app (808 Pureview) has stopped working. I have obviously checked:
correct account settings
deleted and added the account again
there are no connectivity issues on the device
The issue seems to be related the Social App itself. See attached error message.
P
My Nokia history:
2110 => 6110 => 8110 => 6310 => 2300 => 2600 => 6070 => E71 => N97 Mini => E72 => C7 => E7 => E6 => 700
Attachments:
newscreenshotapp4.jpg ‏49 KB

You might need to uninstall the Social Application on your phone and then install a new one.
To uninstall:
Go to Menu.
Settings.
Choose Already Installed.
Scroll down to Social.
Press and hold on it and then select Remove.
Remove the Social Installer as well.
To install the latest version, just run the SW update of the phone and then install New Social.
Please let us know it this helps.
Regards,
Ricky07
If you think this post is helpful, please click the white star below.

Nokia Suite has stopped working

Above is the now dreaded message I constantly receive everytime I try to sync my Calendars and Tasks between my Windows 7 based laptop and Nokia C7 mobile phone. This started around the time that I updated to the latest version of Nokia suite 3.5.34. This is one of the most important aspects of my syncs. I uses this for work and I've spent the last few days desperately trying to find a solution.
What I've done so far:
Started with trying to repair Nokia Suite through Windows 7 uninstall programme (did this several times throughout process)
Also tried to repair sync through Nokia suite (also several times)
I then deleted Nokia Suite (using Windows 7 uninstall programme along with Device drivers etc)
Then re-installed Nokia Suite
plugged in C7 and re-installed Device drivers etc.
Deleted all Calendar events on my Nokia C7
Re-installed Nokia C7 software through Nokia Suite (after saving everything important)
Deleted Nokia Suite again and installed Beta version
Deleted Beta version and all files under /Appdata/Nokia etc
Installed fresh version of Nokia Suite 3.5.34 from Nokia website
Installed c7 device drivers
Sync.....
message still there... Nokia Suite has stopped working, Windows is checking for a solution to the problem. The final messages reads something like 'A problem caused Nokia Suite to stop working....'
WHAT PROBLEM!!!???
I've spent too many hours trying to sort out this.
I've sent several logged reports directly to Nokia through the Nokia Suite system.
If anyone has some ideas on what might be the solution to this frustration I would be very grateful.
Oh... and another thing. I've also deleted and re-installed several calendar events that I'd recently entered into my Outlook calendar, just in case there was something going on there.
Not to mention the numerous times I've used the Windows troubleshooter to try to figure this things out.
Sigh... I'm not daft, but this is ridiculously complicated for something that is meant to make life simple.
Many thanks in advance.
Máire

Above is the now dreaded message I constantly receive everytime I try to sync my Calendars and Tasks between my Windows 7 based laptop andNokia C7 mobile phone. This started around the time that I updated to the latest version of Nokia suite 3.5.34. This is one of the most important aspectsof my syncs. I uses this for work and I've spent the last few days desperately trying to find a solution.
What I've done so far:
Started with trying to repair Nokia Suite through Windows 7 uninstall programme (did this several times throughout process)
Also tried to repair sync through Nokia suite (also several times)
I then deleted Nokia Suite (using Windows 7 uninstall programme along with Device drivers etc)
Then re-installed Nokia Suite
plugged in C7 and re-installed Device drivers etc.
Deleted all Calendar events on my Nokia C7
Re-installed Nokia C7 software through Nokia Suite (after saving everything important)
Deleted Nokia Suite again and installed Beta version
Deleted Beta version and all files under /Appdata/Nokia etc
Installed fresh version of Nokia Suite 3.5.34 from Nokia website
Installed c7 device drivers
Sync.....
message still there... Nokia Suite has stopped working, Windows is checking for a solution to the problem. The final messages reads something like 'Aproblem caused Nokia Suite to stop working....'
WHAT PROBLEM!!!???
I've spent too many hours trying to sort out this.
I've sent several logged reports directly to Nokia through the Nokia Suite system.
If anyone has some ideas on what might be the solution to this frustration I would be very grateful.
Oh... and another thing. I've also deleted and re-installed several calendar events that I'd recently entered into my Outlook calendar, just in case therewas something going on there.
Not to mention the numerous times I've used the Windows troubleshooter to try to figure this things out.
Sigh... I'm not daft, but this is ridiculously complicated for something that is meant to make life simple.
Many thanks in advance.
Máire

Nokia Lumia 800 has stopped working

Similar Messages

Maybe you are looking for