Nokia Lumia 800 - Screen and display problems

I'm having problems with the display on my phone, it has coloured lines going horizontally through it, such as those in the following photograph:
http://modmyi.com/attachments/forums/general-iphone-chat/39931d1209070920-phone-screen-dead-pixel-ex...
And the screen itself is coming away from the actual body of the phone, it looks as if it is about to fall off from the top.
I've only had this phone for about 3 months, so what do you think could be causing this issue, and is it covered by my warranty?
Thank you

It would be pointless speculating on the cause of this. Best thing for you to do at this stage is to present it to your local Nokia Care Point and see if they see it as a manufacturing defect or misuse. Manufacturing defects should be covered under warranty.
You can locate your nearest care point using the link below
www.nokia.com/support

Similar Messages

Nokia Lumia 800 screen is loose

Hello everybody, I'm back again!
But however with a new issue..
I've had my Nokia Lumia 800 since 1year 4 months~
I've dropped it a few dozen times during this time.
So last time I dropped it, the screen got loose.
So I wonder, is it safe to just use some very strong glue in the corners and press it in again?
The glue will be put on the backside of the panel
I hope you understand what the problem is
Attachments:
bild (2).JPG ‏73 KB

Oh, btw. The smartphone works good all in all.
The touchabilities isn't damaged or anything.
everything works as before only that the screenpanel needs to be in socket again

Nokia Lumia 800 Evaluation and Repair Charges

Hi,
I have an issue with my Nokia Lumia 800. Recently, the screen turns off when making or receiving calls in-door but it stays on out-door. I read a forum abt if online which indicated that it is an issue with d proximity sensor. I don't have a protective covering on the screen but still experiences this issue all the time. Can it be fixed in ur office and for how much. Also, I will like to change the screen on the phone cos it got broken when it fell down some weeks back. How much will dat cost also? Thanks.
Moderator's Note: A more appropriate subject was provided.

Questions like yours can only be answered by a Nokia Care Point. This is a user to user support forum. You can locate your local care point using the link below. I suggest you contact them directly.
www.nokia.com/support
Moderator's Note: A more appropriate subject was provided.

Nokia Lumia 800 charging and photo messaging probl...

I got my Nokia Lumia 800 in May and was great to start with but when I updated the phone to the most recent update I started to get problems.
My picture messaging wont work at all, when i recieve a picture message I get "get media content now" but when I try and get it, it doesnt work, I have taken my phone into the shop to see if I had the correct apn etc but they cant see any problems with it. When I took it back to where I got it from and they told me that they would have to send it away without giving me a replacement until I get it back, telling me I would need to buy a new one, I cant have this as I have a micro sim card which will only fit in certain phones.
I have also recently started to get a charging problem aswell, I have reset my phone but nope, and I have tried other chargers which dont help either, my friend used my charger to see if it would work in her phone and the charger seems to be working fine, again it seems to be a fault with the phone.
I love my phone but I am not happy with the faults that seem to be happening now, as I need my phone to be in working order due to family illness.
Could anyone help me with this ?

Have you fully charged via Laptop ? If so let it run down 10% or so and connect to supplied charger and see if it will charge then, also if you have done a software update you could try reverting back to old software then re-installing latest again.
Final solution is a Nokia Care Point !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Lumia 800 Downloads and the Internet

Hi,
I recently bought a nokia lumia 800 during Christmas and after struggles music and videos etc through zune which I got to grips with, there is another problem. I downloaded songs from the internet on the lumia 800 but Its not on my phone and my memory has gone down, I cant seem to find it. Can you download music, videos from the internet on the phone? Thank you and pleae help.

Where exactly did you download the songs? You can try going to Music + Videos then Music. Check if you will see the songs there.

Nokia Lumia 710 Screen - Yellow Display

Hi everyone
I have been using the Lumia 710 for the past 5 months or so and today morning I woke up to find my phone's display with yellow hue instead of white background. Took it to the Nokia Care and the guys are now blaming it on me saying water has entered the display and some nonsense. My warranty is not over yet but the Nokia care guys are saying that I have voided the warranty as there was water on the board. I always am protective of my phone and why would someone deliberately let their phone to be spoiled with water. Can I demand for the service without paying for the change of display because I think this is unfair.

There are more causes of water damage than just immersion in actual water. For example prolonged exposure to steam, sweat, rain and high humidity can cause moisture damage as can rapid temperature changes.
If you feel that they are wrong you should call Nokia care in your country and ask for the complaints department or address and try to resolve it through them. They have more power to try and resolve the situation for you.
Unfortunately there is nothing that the users of this forum can do to help you.

Nokia lumia 800 screen is broken.

To Change it screen at what cost..

You need to contact your local Nokia Care to know the exact price of the spares and additional service cost ..
..some hint over HERE

Lumia 800 - Speaker and diagnostic problem

Yesterday my "main" speakers (the ones that play alarm, music, ringtone, video audio) weren't working. I used Diagnositcs to fix this speaker, however my phone call speaker is still blocked.
I woke up this morning again to my speaker being broken, i used diagnostics again to fix it.
Is there anything i can do to to fix it?

Is the software of the phone updated? If yes, you may consider performing a reset by going to Settings > About. As this would delete all the information on your phone, it's best to sync them and create a backup copy of your files. You may refer to "Reset and restore your phone" in this link for the instructions on how to sync your files, reset your phone and restore the files back to your phone: http://support.microsoft.com/kb/2606900
If this wouldn't be of any help, the issue may lie with the hardware already. In this case, it's best to have it inspected in a Nokia Care Point: http://www.nokia.com/global/support/locations/

My new Nokia Lumia 800 changes date and time after...

When i switch off and on my Nokia Lumia 800, date and time changes: from 2 september 2012 8.00 to 2 march 2013 14.00. I need help to understand this strange problem and find a solution.

chrysale wrote:
I had the same problem with my Lumia 800. The Lumia 800 kept changing time and date as soon as I switched it off and turned it back on. In my case, doing a HARD RESET helped to fix this. BEWARE! You will lose all your data!
Switch off your phone, hold Volume Down, Power, Camera buttons down. Switch phone on. As soon as it vibrates, release Power button, keep Volume Down and Camera button pressed for a few seconds.
I have the same problem and after going through all the various support sites- Nokia, O2, and endless forums I was told the same thing "Make sure your auto-update for date and time is switched to automatic" But after telling them I don't know how many times that my Lumia 800 didn't have this option, only a 24 hours switch I was told there was nothing that could be done. However I appear to have sorted it out myself. The problem appears to be (or on my phone at least) is wi-fi connection, before I turn my phone off I have to disconnect from wi-fi and when I turn the phone back on the date and time stays corrected.
When I set the date and time manually (for the 3000th time!!) I held in the power button until the slide down close screen disappeared then released it and the phone restarts, then I done it again- same proceedure just to be sure and ever since the date and time has stayed correct. BUT BE SURE TO TURN OFF WI-FI BEFORE SWITCHING PHONE OFF. Hope this helps

Nokia Lumia 800 is off and continually vibrating.

Hey guys,
I was just using my nokia lumia 800 normally and then it suddenly shut off. I've tried everything to get it working, soft reset, hard reset, taking the sim out, letting the battery go flat then plugging it in, but nothing worked. This has happened once before but it turned back on after 5 mins. It has been 2 days now and it is stil continually vibrating. What should I do?

Hi JulseyB, Welcome to the Nokia forum!
It sounds like you have tried most things to get it back up and running again, I have a feeling it might be a hardware failure, I suggest that you take your device to your local Nokia Care point as soon as you can to get it looked at by a specialist.
I hope this has helped!
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Nokia Lumia 800. Battery and start up problems

Hi there,
I have been having quite a lot of problems with my nokia lumia 800.
Firstly: When the battery dies it takes a long time to get it charged back up. I have tried cycling the charger power between the laptop and power outlet. I have to play around with the power supply for a long time before the unit actually starts charging. And even then when it has just enough charge, it tries to start up but seems to run out of power half way through the start up and I end up back playing with the charging again.
It seems that there is no battery protection in the phone and the battery can completely discharge. Which would account for the problem with getting it to charge back up.
Secondly: Yesterday the phone went dead for no reason. It had about a quarter charge in the battery. I tried to turn it back on but nothing. I tried charging it and nothing.
Again after cycling the power many times between the power outlet and the laptop, I got some response. It vibrated and displayed the low battery screen. So I thought ok, it's charging. But no.
Once it has enough battery it tries to start up and then freezes on the provider logo and does not go any further. The screen stays like this. Illuminated and with the logo.
I have tried reseting the unit by holding the power button down for 10seconds and it vibrates and tries to start up again. But again freezes.
I have noticed that when I leave it charging, the unit gets quite warm. But no matter what I do the startup proceedure stops on the provider logo and no more.
I tried starting it with the charger connected and it just seems to be powering the screen because when I unplug it the unit goes dead again within a matter of minutes.
I am at a total loss as to what happened to my phone.
Can someone help please?

From the sound of it I think it needs a Nokia Care Point. Could be faulty battery or faulty charging. You can locate your nearest care point using the link below
www.nokia.com/support

Nokia lumia 800 video problems.

Hello, my friend in work has a nokia lumia 800 which a couple of days ago just stopped playing all kinds of videos, be it videos he has taken or on youtube or any thing!
Also xbox live doesnt open either.
Neither of us are very 'techy' so any suggestions in simple terms would be very much appreciated!
Cheers

WhatAmIDoing wrote:
I seem to have a similar problem. After the most recent software update I can no longer play back videos that I have taken with the phone! I can play you tube videos ok, but not ones I take with the camera. Any suggestions why? I can't find any settings which I could have changed? The files play fine on the computer.
Thanks
What happens upon trying to play the videos? Is there any error message or is it just showing a blank screen?
You can try to copy the videos to your computer, delete the videos on your phone and then transfer them back to the phone from your computer.
If this would fail, you may consider resetting the phone by going to Settings and then About. As this will delete all the contents of the phone, ensure to sync your files or to create a backup copy. See Reset and restore your phone found in the below link for more information as regard to syncing your files, resetting the phone and restoring the files backed up:
http://support.microsoft.com/kb/2606900

Nokia Lumia 800 - Micro Stuttering / Lag in OS and...

Hi everyone,
I just thought i'd bring an issue up that i've been experiencing recently.
I have a Nokia Lumia 800 (locked to Telstra - Australia)
I'm experiencing very minor, completely random slow downs or lag sometimes when just flicking through the phone OS and also at times when watching video (either recorded on the phones own camera or Youtube etc).
The most repeatable way for me to demonstrate the problem is watching a video i have recorded using the phones inbuilt camera, when playing the video back (on the phone) the video randomly lags, usually for about the first 60 seconds and then plays smoothly. It is definately not a reception or buffering issue, as in most streaming cases, the phone is well buffered.
I have also experienced slowdowns when typing an SMS, where the key presses are very slow to show up on the screen and also when launching even OS built in apps like the People Hub or Contacts.
I'm running the latest firmware 12070 (in Australia) and have tried hard resetting my phone, disabling all background agents etc with no luck.
I previously had a 1st gen HTC Mozart which experienced no slowdowns and played back all manner of video with no lag whatsoever.
There has been some discussions on XDA here: http://forum.xda-developers.com/showthread.php?p=26164497&posted=1#post26164497
Has anyone else experienced any of these symptoms?

I too have this sms lag on my lumia 800. i had this issue on both formwares : 12070 and 12072. I really fed up the no of bugs in this phone.
please guys post the following bug as well. following bug is present in 5 of my frnd's lumia 800 as well. XDA please make sure this new issue reaches NOKIA. So that they can do something about.
Even i have got this latest 12072 update but still dr is one more bug guess u have not noticed it. Can u please check and clarify with the following bug description.
1." Connect you nokia handsfree or any headphones to your lumia 800 and make a call and notice that u cannot adjust the volume. Volume remains high (max) always even if you reduce the volume to zero."
2."Connect your hands free or any head set to your lumia 800 play music and reduce the volume to 15 or less now make a call again you cannot adjust the volume of the call. now cut the call and now your music starts playing in max volume which you will not be able to reduce. Until you remove your hands free or headset and reinsert it.

Broken touch screen on Nokia Lumia 800

I bought a Nokia Lumia 800. I also got an insurance along with it. Recently the phone fell from my pocket and landed on the top right corner to the floor. The so called Corning's gorilla glass cracked. I went to the nearest Nokia care and asked them to repair it. They took a month just to reply to me (after so many follow-ups) that they cannot do it in my city (I live in Pondicherry, India) and had to send it to New Delhi fo repair. Even in that they were not sure if it will get repaired. The following statement is from an email from Nokia Customer Care.
"They’ll try to solve the issue. If it is repairable, they’ll repair. Otherwise they’ll return your handset without repaired. If they returned your handset without repaired, they’ll charge rs.175 for transportation expenses"
When i asked them what if they cannot repair it, he asked me to be positive... So the problem here is in many levels
1) Why did the phone glass crack from a fall of such short distance? The transmission of impact was from the body directly to the glass....(photo attached)
2) Why is there not enough support from Nokia Lumia 800 yet from all the service centers?
3) I am made to wait for more than a month with a cracked mobile phone......
Attachments:
Photo of the 359289042195848 Lumia 800.jpg ‏866 KB

1) Gorilla Glass is 'Glass' and it can break/crack with impact, it is extremely robust, not indistuctable .
2)All service centres cannot supply full support everywhere, i have to have my Nokia sent away for repair in the UK if I have an issue and can take up to 30 days, so you are not being singled out and this applies to other makes as well.
3)See 2 and also if you have insurance as stated, and as it would never be considered a warranty issue as it was misuse by the user, contact your insurer, the issue is with them, if you paid for insurance, they are the people to contact ?
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Lumia 800 and 1and1 Exchange Email

Hi,
Not sure where to post this ... sorry!
I currently have an iphone 4 and i'm using a 1and1 exchange hosting email account and they use forced password security policy.
I.e. when you put the exchange account onto the phone it forces you to password the phone.
Can anyone tell me if they have a) used hosted exchange email accounts on the Nokia Lumia 800 and everything works as expected i.e. email, calendar and contacts all sync up ok and If there is any problems with forced password security policys?
Your help will be amazing as I have really fallen for the looks and slick OS of this phone. P.s. for those that are interested ... I like Cyan
Many Thanks in advance
Steve

Today I have deleted and resetup both iphones and ipad and all were happy with a numeric password as long as there wasnt ascending or decending numbers or the same number more than twice, so happy days!! Just a little worried that I keep googling and finding problems with security certs although I did find this which sounds promising.
http://brownsmart.co.uk/setting-up-windows-phone-7-for-outlook-exchange-2010/
As a bit of a bonus today I was passing a phones4u of which I never frequent but couldnt resist the urge to pop in to have a tinker with one and there was a nokia rep/expert in for that day only!! Result got a full tour and was shown a few answers to some of my questions about calenders etc
Need to be brave now to pull the plug on my iphone and take the plunge

Nokia Lumia 800 - Screen and display problems

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