Nokia Lumia 800 - Stuck on 'Connect to PC' screen

Connected the Lumia 800 to my macbook air using the proper Windows Phone app on the mac. Phone connected no problem, backed up all my photo's and videos onto my macbook. Noticed there was an update available for the phone so I updated.
Towards the end of the update, the phone reset itself as expected and then failed to reconnect to the macbook. The phone was never physically disconnected at any point throughout this process.
The Windows Phone app asked me to connect my device and my device had the 'Connect to PC' image on the screen. Both were connected to each other. I left it sit for approximately 20 minutes and nothing changed so I restarted my macbook and again, nothing changed.
I disconnected the phone and tried a different USB port and the Windows Phone app appeared to attempt to connect for a split second but then stopped, no errors or anything.
I've tried a hard reset on the phone (wolume down, camera, power button) and again, nothing. I've let the phone battery go completely flat, again, no difference. I try plugging it into a direct power source to charge, guess what, no difference.
Right now the phone is sitting here, 'Connect to PC' image stuck on the screen, not connecting to anything. If I hold the power button for a few seconds, the phone vibrates, the screen goes black and after about 20 seconds the 'Connect to PC' screen reappears.
I have honestly tried every combination possible. At this point I don't care if I lose all my contacts and messages, I just don't want to be left with a brick.
Any help at all would be appreciated.
PS: I don't have access to a PC so I'm afraid that option is out. MacBook Air (less than 6 months old) and an ancient Ubuntu laptop but that's it.
Picture of "Connect to PC" screen attached.
Attachments:
Photo 1 (1).jpg ‏138 KB

You'll need to visit a Nokia Care Point or send the phone in to a Nokia Repair Facility. Use the 'Contact us' link on this page to get more information.
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Nokia Lumia 800 dropping Bluetooth connection to c...

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In some cases, Bluetooth devices don't follow industry-standard Bluetooth communication protocols, so changes in the Windows Phone software may affect how these devices respond. If your Bluetooth device doesn't work as expected, this doesn't mean there's a problem with your phone.
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How I can connect my Nokia Lumia 800 phone to the ...

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manas0123 wrote:
How I can connect my Nokia Lumia 800 phone to my PC? I want to copy some music and photo from PC to mobile. After I connect the mobile to PC by USB cable I found there is no option to copy file directly! There is no file manager in window phone. It is too much disappointing. The PC is windows 7 64 bit.
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