Nokia Lumia 800 Turns off

In the past couple of days my phone has been playing up. I charge my phone fully, and then when I take it off charge it displays full battery but after about a minute the phone switches off, doesnt vibrate or anything. 
I am then unable to switch the phone back on and the only way to get it to work again is to put it on charge or connect to my laptop. I have tried restoring it and hard resetting it but nothing seems to work.
Very frustated!
Any suggestions?

Your only option would be to contact you nearest Nokia Care point to have the phone inspected.
http://nokia.com/support

Similar Messages

  • Nokia Lumia 800 is off and continually vibrating.

    Hey guys,
    I was just using my nokia lumia 800 normally and then it suddenly shut off. I've tried everything to get it working, soft reset, hard reset, taking the sim out, letting the battery go flat then plugging it in, but nothing worked. This has happened once before but it turned back on after 5 mins. It has been 2 days now and it is stil continually vibrating. What should I do?

    Hi JulseyB, Welcome to the Nokia forum!
    It sounds like you have tried most things to get it back up and running again, I have a feeling it might be a hardware failure, I suggest that you take your device to your local Nokia Care point as soon as you can to get it looked at by a specialist. 
    I hope this has helped!
    Sheldrick 
    Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

  • Lumia 800 turning off randomly

    hi All
    I'm having an odd problem with my Lumia 800, that I hope you can help with. The phone randomly shuts down, it doesn't seem to be related to the power levels as it does it when fully charged. It can go 2 days or 5 minutes before doing this. The odd thing is that to turn it back on I have to plug it into my PC, it comes back on immediately... it does not seem to come on if I plug it into the mains. This is a recent issue it worked for a couple of months without any issues.
    Any ideas? I'm based in london on an Orange contract. Thanks for you help in advance.

    I'm having a similar problem, my 800 switches off in mid conversation sometimes and restarts. This is very frustrating as most of my calls are to clients of my small business. However the caller ID from that call doesn't record as would usually happen.This is not so bad if it's a current client as I can call them straight back on the landline but if it is new business I don't have that option as I have no number :-( (therefore lost business)
    I am getting really hacked off with it and could do with a proper answer.

  • Lumia 800 turns off every time you try to do anyth...

    The phone turns off when you try to make calls,answer calls,send messages, basically anything at all. The battery I is fully charged.

    First verify the SIM is properly seated, try using another SIM to verify.
    Try a reset (search the forum for precautions) using Settings>about>reset my phone
    If all else fails go to a Nokia Care point
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Nokia Lumia Icon turning off and on by itself

    after i dont use it for a while it turns itself off and then back on it is weird ill hear the vibrate ot feel it when it does this. it works fine for everything else

    minerbros66 wrote:
    after i dont use it for a while it turns itself off and then back on it is weird ill hear the vibrate ot feel it when it does this. it works fine for everything else
    Possible reasons are
    1. Loose Battery
    2. Faulty motherboard
    3. SIM card  (is it an original Micro-SIM or did you get it cut?)
    4. Excessive heat (a buggy a background process?)

  • Lumia 800 Turning itself off!

    Dear NOKIA, up until now I have just put up with this phone simply because it has lots of style and and I really like the look of it, obviously as you're probably aware this phone has had lots of complaints most of which are very valid points (BATTERY LIFE, LACK OF BLUETOOTH, LACK OF NOTIFICATIONS, NOT BEING ABLE TO CUSTOMIZE AN SMS TONE, NO MASS STORAGE) Over the last 3 months I have chose to put up with this but today I can no longer 'just put up with it'.......
    Last night I set my three alarms on my Lumia to ensure I woke up for work on time, I woke up an hour late for work with no sign of an alarm!(5am) This probably had a lot to do with the fact the phone had turned itself off! I turned it back on, and left for work.  by the time i arrived at work (5.30am) the phone had once again turned itself off! By 8am I noticed again phone was off, surprisingly at 10am I needed to use the phone and it was ON and ready to use! However by 12midday it had turned itself off again! In all the phone has turned itself off 6 times today! obviously the phone had been charged to full capacity over night so has had pretty much a full charge most of the morning? So can someone explain what is going on with it, and what is my next step, I can put up with most things (cosmetic) but how on earth do you expect customers to want to use a phone that is more unreliable than british rail in the 80's? IF there is such a thing in the nokia world as 'customer care' would they PLEASE reply to this post???
    Luke, an extremely frustrated, leaning toward disgruntled Nokia Lumia 800 user

    I'm having the same problem with my Lumia 800 restarting. The first device did this so regularly I had to have it swapped out for a new (well, refurbished) device. I know four other people with this device, two of whom report no problem but one of whom has had the same issue and also had to have her device swapped out. Even with the replacement, I'm noticing that the phone is restarting 2-3 times a day and there is no pattern to this behaviour. Often happens when the phone is dormant but also ocassionally when in use. Very frustrating but not sure if entirely linked to this phone as I had to change our my LG Optimus for the same reason - it started restarting after an earlier update (no longer available to me to roll back to). So, is it Windows or the phone? Either way, Nokia, really like a response to this as it's not great and having encouraged my other friend to select WP7 over iPhone, it's starting to look like bad advice. We all love the OS and the style of the phone etc is awesome. Battery life is poor but perhaps a future update will fix this but the restarting is an annoyance that can't be ignored and I'll be sending this phone back for a replacement too if the problem persists.

  • Nokia Lumia 800, Depleted battery Won't start up.

    Hi,  After being away for home for 5 days with no charger for my Nokia lumia 800, I foolishly allowed it to run out of battery, Unaware of the problems this can cause due faulty hardware, thanks to Nokia I returned home and plugged the phone into charge. I have allowed my Phone to run out of battery many times before in the past as you wouldn't expect any problem to come of it. After many hours of the phone being on charge I went to turn it on, it vibrated and came up with the phone providers image then no further, it stayed on this image for hours until I held down the power button and  it would turn itself off. Not being to worried at this point I went online to the many chatrooms, helpline, youtube videos you name it to source a solution. Having tried absolutely everything, about 10 times nothing has worked to multiple button combinations, heating the phone up, plugging into PC with zune - everything. Now slightly worried as I really do want this phone to work and not have to buy a new one at a great cost.  This is not a problem I have cause, it's a problem with Nokia, and the manufacturing of the phone, So if no one on  here will be able to aid me in fixing the phone, once I return to the UK I shall take it into a Nokia store to get it looked at, which i won't be happy to do as many of the Nokia outlets are in unconventional locations such as Glasgow.
    Thank in advance for any Help which is much appreciated,
    Lambtj
    Solved!
    Go to Solution.

    You are posting to a user to user support forum here and not contact ing Nokia Care. If the 800 will not start anymore and you have done all you say you have done it's likely the battery needs to be replaced. 
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Nokia Lumia 800 won't charge, stuck on loading scr...

    My Nokia Lumia 800 ran out  of battery while I was at work (not the first time) I take it home and plug it in, after 20 mins of the red battery screen it vibrates and springs to life, but it never got past the white 'Three' welcome screen (one of three screens that flash up when the phone is first turned on, others are Nokia screen and Windows screen).
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    What's wrong with it? It's not the first time it's totally ran out of battery (although I don't let it happen very often).
    The phone is only 4 months old!
    What do I do?
    Nokia Care on Twitter was useless, asked me to do soft resets (already tried, many times, the phone turns off briefly, vibrates, then back to that white screen).
    If I have to send it in for repiars how do I do that? I live in South West England, my nearest Nokia Care store is in central London, several hours away.
    Thanks for any help you can offer.
    The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

    You should contact the nokia care point and they will organise the device to be collected.
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Nokia Lumia 800 camera doesn't work..

    Hi everyone.. I have problem.. I buyed NOKIA lumia 800, but camera doesn't work.. When I turn on camera i have black screen, and when i press camera button, she just turn off.. Please help.. i tried hard reset, diagnostic tool, but she doesn't work.

    Since the hard reset does not help and you have just only bought the phone, I suggest returning it to the seller for a replacement or refund. 

  • My new Nokia Lumia 800 changes date and time after...

    When i switch off and on my Nokia Lumia 800, date and time changes: from 2 september 2012 8.00 to 2 march 2013 14.00. I need help to understand this strange problem and find a solution.

    chrysale wrote:
    I had the same problem with my Lumia 800. The Lumia 800 kept changing time and date as soon as I switched it off and turned it back on. In my case, doing a HARD RESET helped to fix this. BEWARE! You will lose all your data!
    Switch off your phone, hold Volume Down, Power, Camera buttons down. Switch phone on. As soon as it vibrates, release Power button, keep Volume Down and Camera button pressed for a few seconds.
    I have the same problem and after going through all the various support sites- Nokia, O2, and endless forums I was told the same thing "Make sure your auto-update for date and time is switched to automatic" But after telling them I don't know how many times that my Lumia 800 didn't have this option, only a 24 hours switch I was told there was nothing that could be done. However I appear to have sorted it out myself. The problem appears to be (or on my phone at least) is wi-fi connection, before I turn my phone off I have to disconnect from wi-fi and when I turn the phone back on the date and time stays corrected.
      When I set the date and time manually (for the 3000th time!!) I held in the power button until the slide down close screen disappeared then released it and the phone restarts, then I done it again- same proceedure just to be sure and ever since the date and time has stayed correct. BUT BE SURE TO TURN OFF WI-FI BEFORE SWITCHING PHONE OFF. Hope this helps

  • Nokia Lumia 800 Draining Credit?

    Hey guys I've recently brought a used Nokia Lumia 800 (really liking it so far). The only problem is that it seems to drain my credit for no reason. When I go into my history it just says $[ammount] Data usage, and it has used up $20 telstra credit in two days! Does anyone have any ideas on what I could do?

    Hi Haywoodjablome, are you subscribed to your Network provider with a data plan? Or are you on Pay As You Go (PAYGO)?
    Assuming it's the latter, you can try to turn off the data connection by going to Settings > Mobile Network/Cellular.
    In downloading games and accessing the Internet Explorer to browse the web, use WiFi instead.

  • Nokia Lumia 800 key vibration

    I bought a new Nokia Lumia 800. I noticed that despite turning off vibration, the phone vibrates each time the back key (<-) is pressed. Is there any way to turn this off. i believe this could save a lot of battery.
    Also how do we completely close an application in Lumia 800? I opened a page in IE. pressed back key. Then pressed and held back key to find there is no active application or IE running. However, when i open IE next time, I see the previous page has been loaded and it has been active all this time which could have been eating in to my data usage as well as battery charge.
    Thanx in advance.
    Solved!
    Go to Solution.

    Yep it is true for Psychomania said, however I've been using Nokia since 3310 and since then I've declared that Nokia is a "connecting people" phone. Because it is easy to use, it is easy to share (contacts, sounds, pictures, messages etc), it is easy to customize. Moreover it is not hard to change from an old Nokia phone to the new one.
    After Lumia comes, I believe this is the best of Nokia phone that the quality is almost equal with IOS. I do agree for following the trend of the consumer mostly (social, market, book etc) is a good thing to do. But please Nokia, do not change your ability, do not change your "connecting people" style. I'm feeling as a bird on cage with Lumia, could not change sms tone, when I was migrating contacs and I found my contacs get multiplied and I have to merge it or delete it, Could not change my phone name directly from my phone. I know IOS is using itunes for importing things inside it, yet It is not good enough if we remarks all of it. You have your own style, Nokia.

  • Nokia Lumia 800 Evaluation and Repair Charges

    Hi,
    I have an issue with my Nokia Lumia 800. Recently, the screen turns off when making or receiving calls in-door but it stays on out-door. I read a forum abt if online which indicated that it is an issue with d proximity sensor. I don't have a protective covering on the screen but still experiences this issue all the time. Can it be fixed in ur office and for how much. Also, I will like to change the screen on the phone cos it got broken when it fell down some weeks back. How much will dat cost also? Thanks.
    Moderator's Note: A more appropriate subject was provided.

    Questions like yours can only be answered by a Nokia Care Point. This is a user to user support forum. You can locate your local care point using the link below. I suggest you contact them directly.
    www.nokia.com/support
    Moderator's Note: A more appropriate subject was provided.

  • Nokia Lumia 800 has stopped working

    Hello,
    My Nokia Lumia 800 has just stopped working - I checked it during the day to reply to messages and it was working fine, and then when checking it about an hour later it would not respond to anything.
    When I got home I tried charging it (it didn't have low battery when I was out so I don't think it turned off because of that). Then I tried taking the SIM out and putting it back in, tried the 'soft reset', the 'hard reset' and then plugged it into my laptop, all of which did nothing.
    I'm just not sure what to do next really, any advice would be much appreciated!
    Thank you,
    Zara

    Hi, ZaraFrizell. When you tried charging the phone, does it show any battery indicator? Are these the troubleshooting steps you've done so far: Nokia Lumia 800 - Troubleshooter? Note that the link is intended for the US, but you may search it on your local page. In case that the issue still remains, best to have it checked by our authorized technicians. Taking your phone for repair will delete all the personal files saved on it. Check this: http://www.microsoft.com/en/mobile/locale/ to find your local repair options.
    Keep us posted. 

  • Nokia Lumia 800 won't boot after region+language c...

    I just got my Nokia Lumia 800 and attempted to switch region+language to English(US) from English(UK).  It said I had to restart the phone to make the change.
    The phone turned off and turned back on, but it is now stuck at the NOKIA logo and has been for the past 10 minutes.  I tried turning it off and back on, but it still did not boot.
    I'm totally stuck with a bricked phone here.  Any suggestions?  Keep it on and wait it out?
    Thanks,
    Ken

    @kanno41
    You could try a "soft reset" by keeping Volume Down and Power buttons down until the phone vibrates three times; the phone should successfully restart with the Nokia logo after a few seconds.
    Happy to have helped forum with a Support Ratio = 42.5

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