Nokia Lumia 810 just dead

I don't mean the battery died, I mean the phone died. I pulled it out of my pocket and unlocked it to look at time. I saw the time and pressed the lock button again it went black like it should but then I wanted to check again so when I pressed the lock button again it wouldn't come back.
I took it to tmobile n they were like "ive never seen this before, you need a new phone!" They apperently tried 3 different things to get it to work.
They just never tried taking out the battery so I did it... and it worked after. I then did a master reset cuz mabe it was a glitch... BUT now its the next day and it's doing the same thing. It wont turn on, reset, show lock screen... nothing.
I love this phone to death so ill keep trying with tge lumia 810 but if it continues I may be forced to go with htc

Hi RickCharleston,
Are you still experiencing the issue? Instead of removing the battery and replacing it back, you can to press the down volume and power keys together until the phone vibrates and starts up.
If the software of your phone is up-to-date, performing a reset by going to Settings and then About is what I'd suggest if the issue happens again and is often. This reset deletes all the personal content on your phone so make sure to create a backup copy of your files by going to Settings and then Backup.
If above would not help, trying out another battery to further isolate the issue is what I can suggest.
If this was done and either the issue is with the battery or with the phone itself as you have identified, bringing the phone to a Nokia Care Point is the option then.
http://www.nokia.com/global/support/locations/

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    The silence will fall

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    Go to Solution.

    To: yasfer21 Mobile Visionary
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