Nokia Lumia 920 - Unlocked - Cannot use internet

I've been having trouble with my nokia lumia 920, namely with the internet (or rather, lack of it) ever since it was unlocked.
I purchased my locked Nokia Lumia from a Phones4U store in the UK and it worked just fine with my UK Orange sim card. However, when I had it unlocked (not by Orange. They would not sell me the unlock code because I had not bought the phone from Orange, so I had to go through another route) I noticed the internet was not working. Everything else was fine, apart from that.
At the time I was in Greece and using a Vodafone sim card. I received a text from the carrier saying I had to download an app for the internet to work, so I clicked on the link they had sent, which in turn would not work because the app I needed to download apparently did not exist. (I had to do the same thing with my iphone 4S and it worked just fine)! I assumed it was because Vodafone did not have 4G so I ignored it and resulted to using just WiFi whenever it was available.
When I went France I purchased a sim card from Orange in the hope that it would work but, again, I didn't. By this time I had already gone online and had a look for tips (I had done the Settings>mobile network>highest connection speed>3G, in case 4G was not available) but to no avail.
I really like this phone and would like to make use of it but without internet there's not much I can do. Would anyone have any tips as to how to resolve this problem? Anything will be really appreciated! Thanks in advance.
Solved!
Go to Solution.

When you click on settings - Wifi stupid i know but check it is switched on. Under that can you see a list of connection points. Also can you connect to internet via GPRS
If above is yes ( as I am sure it will be ) for Wifi. If no for GPRS have you tried inputting a new apn manually.
Name - Orange Internet
APN - everywhere
Proxy & Port - Please leave blank
Username - eesecure
Password - secure
Server - Please leave blank
MMSC - http://mms/
MMS Proxy - 149.254.201.135
MMS Port - 8080
MCC - 234
MNC - 30
Authentication type - PAP
APN type - Internet & MMS (If no selection available , leave blank )
Also in settings - mobile network ensure data (first item is set to on and in bottom item network selection (mine was set to automatic). click on setting and it will search for networks. select the one you want , I presume Orange.
See if that helps
Maybe with future updates we will be able to modify internet settings
Keith

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NOKIA LUMIA 920 reciever cannot hear me...

Dear Michaels,
I contacted Lumia support in India for a sound issue i.e the reciever cannot hear me at all. This is for all networks contacting me. I am on Vodafone and using a blackberry at the same location the reciever can hear me well. I spoke to the tech support guys who advised me to take it to the repair centre. On saturday i decided to do a factory reset. Then the gears went on turning till sunday and my phone would not start or charge. I took it to the repair centre and told them about my issue. They opened my phone and said the phone has water damage and it is out of scope of warranty. I asked them how is it that the gears are still running when the phone is started and they could not answer and they returned my phone saying I have to pay them. I think this is ridiculous. I spend 38K on a phone and customer support says water damage which is impossible since the gears were still turning as you connected the phone to the charger. But the phone would not charge. I took the phone back home and restarted it and Voila it started working. However now my voice cannot be heard at all by the caller. So I basically have a big shiny brick in my hand. All calls are returned using a Blackberry Curve which is working suprisingly fine. Please advise I have mailed Nokia care in India they said simebody would get back to me no one has. It has been over 5 days since the email and 10 days since I have not been able to return a call.
Pretty frustrating. You can try calling me on 0091-xxxxxxxxx16 and see how bad the Nokia Lumia 920 sounds and then try me on my Curve at 0091-xxxxxxxxx96 and see the difference in clarity for your own self. Both are Vodafone sim cards.
please help.
Moderator's Note: Phone numbers were removed. Please don't publish your personal contact information on a public forum.

I sent my Nokia Lumina 822 to Nokia due to the fact I could not hear every now and then the person I called or called me. I was told my Verizon to take battery out for a few seconds and then reinsert. This worked for a while. It eventually got worse. I dealt with Nokia via chat on line and phone for a few weeks trying to resolve problem. I realized my warrantee was up in ten days and discussed with them having the phone looked at. Being on an extremely limited income, I could not afford the insurance. The phone was sent back to me with a letter stating it had water damage and could not be fixed under warrantee. Everything on my phone worked except what I have listed above when I sent the phone in. Now I cannot even turn the phone on. I should have received the phone back in the same condition it was when I sent to them. Now they are giving me a run around that is beyond my comprehension. They are rude and demand this is my fault. I must have submerged in water, which I had not. Now I have a phone that will not turn on. This phone was synced with my computer and used on a daily basis when away from the house. I cannot afford a new phone as I saved just to purchase this particular phone. They say I have no recourse in this situation. I am extremely tired of being taken advantage by Nokia and treated as a stupid old lady. All I want is the phone back in previous condition. Not much to ask for, right?

Unlocked Nokia Lumia 920, there are sone things I'...

I'm 14 years old & I do independent schooling, so twice a week I work with my mom. I plan on buying a nokia lumia 920, but since tmobile doesn't have it, I understand I should purchase an unlocked one. My only concern is whether it'll work with T-Mobile's data plan, calling/messaging, and the internet. I dont know if this is a silly question, but I never learned about this kind of stuff in school, can anyone please help me out? Thanks!

Should you purchase an "unlocked" ATT version in US this resource maybe of value to you:http://forums.wpcentral.com/nokia-lumia-920/226194-lumia-920-t-mobile.html
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Lumia 920 issues... that nokia CANNOT fix

I have got quite a few issues with this useless phone:
MMS messages: i cannot recieve them. i can with my iphone, its a nokia issue, they are unable to let me know what is wrong.
random rebooting: this shoudnt happen but it does, very annoying.
unable to connect to WPA2 Enterprise networks :a biggie for me, will install a certificate, but cannot use it, nokia CANNOT fix this issue
battery life is nothing like advertised, i was advised by nokia to disable data, disable wifi, disable EVERYTHING turning my premium phone into a dumbphone
the phone creaks, you can hear it on calls and video's captured
Nokia support is useless, they tell me they will call me back, but never do.
the camera is useless in normal light conditions heaps of overexpsed area's
anyone have any fixes for these issues?

As has been reported by many people here as a result of an equal amount of people bringing it up Battery life on the Lumia 920 will require a number of charging cycles to optimize, This has nothing to do with the phone but is inherent of the type of batteries used in modern day phones and not specific to Lumia 920.
Battery use may vary depending on a number of issues. If you are seeing mailsync, sending and/or receiving SMS and others be troublesome and require many retries it could be you are in a region where the signal is not very good. I am _not_ saying it's not the phone, just that it does not have to be, and frankly often isn't.
Nokia Drive+ is not available as a beta for nothing. If you can't deal with or won't be willing with using beta software then don't. The latest update has reportedly improved performance significantly.
How does MMS not working have anything to do with Battery, get the correct settings from your carrier. There's plenty of information available here on how to get this sorted.
What are your expectations of battery life? In general I would say for a phone like the Lumia 920 a normal working day should be quite acceptable and many users initially reporting shorter life have cone back in confirming that battery life has seriously improved over the initial few days/weeks of use.
And in conclusion, if you feel your device is faulty talk to Nokia using the contact details here. In such a case there is nothing anyone here can say or do to help you really.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

I have a windows Nokia Lumia 920 mobile phone but cannot sync with my Mac

I cannot sync my Nokia Lumia 920 mobile phone with my Mac desktop system 10.9?

Have a look on the right of this page under 'More like this'.

Premiere Elements 9 no longer supports video files from Nokia Lumia 920 (it used to do)!

I've edited many videos from the same phone (.mp4) with the same software before (last time was 8 months ago). Now the software claims that the "file format is not supported or the required codec is not installed". How can it be? I haven't uninstalled or installed any codecs. The phone is the same. I can still open the old projects on Premiere Elements. I need to get this fixed so I can edit my videos!

nome2014
In the case that you are presenting, are you importing new Nokia video into a new project? You say that you can open old projects in Premiere Elements. Do the old projects contain Nokia video from the same camera? If so, open one of the old projects and try to import the new Nokia video into that old project. Imports or not?
What computer operating system is your Premiere Elements 9 running on? Are you running the program as the 9.0.1 Update? If not, please do so either
a. from Help Menu/Update in the opened project
or
b. from the 9.0.1 Update downloaded from Adobe online (Premiere Elements closed during download and installation).
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
I have just downloaded a sample from your Nokia Lumia 920 (1920 x 1080 @ 30 frames per second* AVCHD.mp4) and had no problems importing it into a new Premiere Elements 9.0/9.0.1 project set with the project preset of NTSC DSLR 1080p DSLR 1080p30.
*Potential issues....
the Nokia video comes with a variable frame rate, in my case, 4.201 to 30.090, showing a value of 29.272. Premiere Elements (any version) is known to have issue with cell phone video recorded with a variable frame rate. The problem can manifest itself as audio out of sync or just not being able to import the video at all. Remedy...take the video into HandBrake and convert the variable to a constant frame rate.
http://handbrake.fr/
Do you need a step by step how to on that? If so, we can supply one.
From what I have read, the Nokia can record with AVCHD video compression as well as MPEG-4. Both have a .mp4 file extension. Is what you used before the same video codec as you are using now? Please check the camera settings.
Please review and consider. You can post a sample of your problem video here as a Dropbox link, and I will road test it in my Premiere Elements 9.0/9.0.1 that is working with a sample download from your brand/model cell phone.
We will be watching for your follow up.
Thanks.
ATR

Unable to Merge call using nokia lumia 920

Hi,
I am unable to merge call using Nokia lumia 920. I tried to restart the phone change the network still the same issue any suggestions to make this happen is much appriciated

Merging calls is a network function and needs to be both enabled and available.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

HT4389 no cellular data tab . cannot use internet airtel gsm , iphone 4 factory unlocked

no cellular data tab . cannot use internet airtel gsm , iphone 4 factory unlocked plz tell me how to set the apn settings

There is no need to manually set the APN settings for Airtel. The settings are already in the phone since they are a supported carrier. if it's not working, contact Aritel.
Where did you get the phone? If it was hacked to illegally unlock it or jailbroken, that might explain why it does not work.

Nokia Lumia 920 CANNOT be repaired?

Hi,
I purchased a Nokia Lumia 920 not very long ago, and even though it hung on me within the first hour of me having the phone.. I was pretty happy with it. Sadly, I happened to spill some water on it and promptly took it to a Nokia Care Center here in India (at Irla). They told me they will have to send it to the Nokia 'Main Center' at New Delhi. I reconfirmed this with another Nokia Care Center (at Ghatkopar) - and allowed them to ship my phone to New Delhi. Now they have returned the phone saying that it CANNOT be repaired. I am at a complete loss of words... WORSE things happened to my Blackberry & my previous Nokia phone (my earlier Nokia was completely submerged in water and it still worked!!!) and they were repaired within virtually no time.
Please someone help me understand -
1. Is Nokia Lumia 920, THAT fragile and I made a complete fool of myself buying the phone?
2. Is there anyone else, anywhere in the world, who can help me repair my phone?
Thanks,
Anita Shyam.

rayhipkiss wrote:
It's pointless trying to repair a water damaged phone because mineral deposits from the water will eventually corode the internal electronics causing the phone to fail completely at some point in the future.
Yes, that can happen, and I can see that a repairer wouldn't want to give any warranty on such a repair, but it's not pointless for the owner if the only other option is to discard the phone and buy another. Many drenched phones go on to work for years after careful, thorough drying out.
One of my kids' phones recovered after a trip through our washing machine. In that case admittedly I had to open it up and wash it with clean water and a soft brush to get rid of soap residue and corrosion, but after a week or two in the airing cupboard it was as good as new.
Martin
PS My top tip for anyone who does inadvertantly dunk their phone in water is get the battery out straight away.

Cannot connect my nokia lumia 920 to pc (win 7)

I try for many times to connect my Nokia Lumia 920 to PC, but it's impossible. I install all of the updates, remove / reinstall all of the drivers i need, i make many tutorials which I find on nokia forum's but no succes.
When I connect my brother Nokia Lumia 920, it's work, he has a black Nokia Lumia 920 (RM 821) it's work great. But when i connect my white Nokia Lumia 920 (also RM 821) it's not detected on my pc, it's just start charging but not founded on any pc, i try that on many pc's like Windows XP, Vista, 7 etc..again'st not work, so if anyone can help me, please write me here!
Sincerely,
Tonyss
Solved!
Go to Solution.

Tonyss90 wrote:
Yes Paulheu, it's not work again!
Can you tell me sir how do can I repair it?
options are HERE
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Download different file types on nokia lumia 920

Hi,
I recently got myself a nokia lumia 920.. Great phone i must say, however i find this phone is more limiting than the iPhone, or a cheap black berry curve
Firstly, you cannot download anything from the internet that is not compatible with the phone, for example, .exe, .zip, .dll etc etc. This is the most annoying thing for me, as i constantly need to download software, drivers and tools to copy later to my computer. The other night i urgently needed internet access on my PC, and wanted to tether using my phone, NO USB tether support - HOW LAME!. anyways, i got myself a wireless card for my PC, but did not have the drivers for it... And could not download the drivers using my Lumia. So i managed to get the micro sim working in my old blackberry 9300 curve, and successfully downloaded my wifi drivers. So not being able to download anything either than apps and pictures on this lumia makes it a huge fail, what is the use of having so much storage and high broadband speed on this phone?
Next is the bluetooth,
I hate it! cannot define what services to connect over bluetooth... for example:
I have a bluetooth enabled radio in my car, and connect my Lumia to it. Works great for phone calls, however if you lock/unlock the phone, type a message or use the phone in anyway, it cuts whatever is playing on my radio and changes it to bluetooth audio mode... Now with my previous phones, blackberry, samsung etc. i could set the bluetooth service to only work as handsfree, and not stream all my phone's audio through to bluetooth. With the nokia Lumia, there is no options when it comes to bluetooth, either on or off - LAME
And then the magnetic charger....
Does not work, charged the phone until full, next morning the phone is off - dead flat (6hours after fully charged)
I exchanged the charger twice already, and sent the phone in for repairs, this problem is still not resolved. So i have been using my old blackberry charger to charge the lumia - lasts +- 1.5 days now with constant usage.
The nokia lumia has all the basic smart phone stuff - GPS navigation, exchange email supp, sync drive(skydrive etc), USB connectivity and storage, and internet tether - but the limiting options for downloading and bluetooth make this phone less of a smart phone than my blackberry curve. This phone is just pretty, and should only be used by people who want something fancy and limited, or developers that need to test apps on windows mobile 8.

Did you check the detailed Info of the Application ? Does it mention the functionality which you think is missing ?

Nokia Lumia 920 - Not connecting on MAC OSX 10.6.8

Hello everybody,
I have this problem that alot of people are encounting but it seems having no solutions yet.
I bought my Nokia Lumia 920 a couple days ago, made all the updates alvaible but still I can't connect my phone to my MacBook Pro.
The funny part is that my dropbox application on my mac detect my phone and tries to import my pictures where neither iTunes or Finder are able to recognize my Nokia.
The all support we got is to download a app which is not working for the OSX 10.6.8 and they seem to force us to upgrade to the 10.7 OSX.
It is my right, as a consummer, to choose to OS I want for my laptop and it is to both Windows and Nokia to make their devices compatible to their customers computers.
So here is my call to all Nokia and Windows developpers: Do not ignore us, there is a problem and the first step in order to solve it is to recognize this problem.
The least you can do is to tell us that you are currently working on it because I feel all alone in the dark but I am pretty sure I am not alone and you might loose some clients that are delighted with your phone but really "**bleep**" off the way that they are treated in the process of solving this important problem.
Thank you for your time and comprehension,
I am looking forward some advices from any developpers.
JyCey

I have to raise a different view point. Many users of macs are ordinary, non-techie people, who simply want a machine to do basic things. I know people with very old macs, and they are happily using them for simple purposes. I have 10.6.8, and any upgrade would cost me some money to upgrade parallels. Macs can run for years, and I believe that it is important for equipment to be able to be used for long periods of time, if the user wishes. Also, earlier OS are very commonly unsed in coutries where money and internet is not as available as to many of us.
I also use a mac with XP as I need a small install base for only one PC based software that I occasionally use.
As a developer, I would expect them to look at the actual installed back of OS, and realise that some simple functionality should be backward to existing users. The ability for a phone to connect to earlier OS is something which I did not even think about - I thought it would be automatic. Its also not that difficult to develop.
The forums are awash with frustrated new pruchasers of Lumia phones, suddenly realising that their expected functionality with PC Suite, etc has now gone. Many of those people are very frustrated, and they will pass on their frustrations to others, and sales will be affected.
I have been a Nokia user now for about six years, and I have watched the same frustrations of users, requesting Nolia to develop expected connection, integration, and sync software that other phone manufacturers seem to be able to do. Finally, a reasonable PC Suite version is now developed, but not compatible with Lumia?? Do we have to go through the whole waiting thing again? Why cannot Nokia look at this not as a software problem, but an expected functionality feature.

Nokia Lumia 920 India Launch ! - Some Observations...

Hi,
Being a Nokia fan for years .. I decided to write this .. I hope people at the right level from Nokia see this.
We all know Nokia Lumia 920 has probably hit all the right spots with Users abroad and the best thing is they are loving it a lot. I probably would like to be one of them soon.
However I have certain concerns,
When Nokia launced Lumia in India people had high hopes including myself however one thing that I have always found going wrong is the 'PRICING' .. yes such insanely high pricing at launch .. why ? Look at the pricing of Lumia 800 at launch (around 33k) . Look at the pricing of Lumia 900 still (31k) ? .. Lumia 800 now sells around at the price of 19k !! - almost a 40% drop in price.
The basic thinking in the minds of people including me is 'Don't buy a Nokia phone immediately on launch !!'. Why can't this be changed ? - Yes everybody wants to earn profits but in a situation wherein you are more in search for Mindshare .. This does not make sense. Obviously I am no one to teach anybody anything but this is what I feel & what I have felt for years.
If I buy a Nokia Lumia 920 at launch only to find that after 3 months the pricing has come down by 3-5k .. I will not be a Happy Consumer.
Nokia - Launch Lumia 920 at a very competitive price (so that the likes of SGS3 & HTC 8x will feel ashamed) .. Arrive at a price & keep it steady for real long so that the initial adopters are happy & others come to know that Nokia's pricing is real good and will stay that way for long.
Nokia's Lumia are pretty good phones .. they never lag when compared to Android etc however they have not been well received by people here in India. The most common answer that I get is 'Bluetooth not there - can't transfer files' , 'Can't use memory card ' & 'Apps not available'.
Nokia - you have to change this mindset of people because with Windows Phone 8 these things are no longer hindrances ! .. especially Bluetooth & Micro-sd support.
I am expecting your Ads to have this .. be it on Radio or TV or Internet.
Can we have right people on the Job ? - Recently I went to Hypercity Mall (in Mumbai) (Nokia booth). I took in my hand a Lumia 510. I asked how much RAM ? .. to my surprise he answered 512 Mb .. and I was like What ? I asked him to recheck - still the same answer. He said we have confirmed. The phone actually comes with 256 Mb of RAM.
Now imagine what happens to a consumer who brought this phone from him ?
Nokia - Please get the right people at task for Nokia Lumia 920 & 820 because there you have got some real innovations like PureView, OIS, Wireless Charging etc. Ensure that users get the right demo of all the innovations. First impression will be the Last impression.
At Malls (without Nokia booths), the 2 phones Lumia 800 & Lumia 710 lonely guard the booths .. with rarely anybody there to explain about them. Just on the side of it I find Samsung's booth with all the latest flagships standing there & probably someone to explain about it - however Android needs no explanation these days will all aware about it (& even if not aware they know a phone with it is Cool!).
Nokia - Please set your own booths for Lumia (both WP8 & WP7) & assign one of your Guys per Booth. I really don't know the dynamics of setting up booth at a mall & the financial impact of it. All you need to do is differentiate your Lumia's from others.
Alternatively you can have a Lumia Van (or Lumia Vans) running around the City with all the possible Lumia's on it for doing Demo's. All Lumia's - since a person can come up to check a Lumia 510 too & not having a specific Lumia means Dissatisfaction for the user.
Nokia Lumia 920,820 & 620 are gem of a phones .. Hope everything is done right with them in a price sensitive market like India & I hope that Nokia you are listening to a User's opinion here.
Here's someone who wishes real good things for Nokia. Good luck with the launch of Nokia Lumia 920, 820 & 620. Desperately waiting !!

Hi slon!
Welcome to Nokia Forum!
Let me answer your question in the same manner you have presented it.
1. How can I configure networking option for individual application (it was standard option before, see N8)
- Can you tell me which particular application/s you are referring to? The phone prioritizes WLAN connection over 3G to ensure quality customer experience.
Example: Nokia Maps - when downloading map data, it would require you to use WLAN as phone would require high amount of data.
2. Where can I find the option like: Automatic, Always ask, WLAN only when using access to data connection
- These options are not available on the device. However, you can find some settings that are similar to what you are looking for:
Settings>Wifi>Tap on Advanced> you will have the following options:
Notify me when new networks are found
Automatically connect to Wi-Fi hotspots
Send information about Wi-Fi connections to help discover nearby Wi-Fi
Keep Wi-Fi on when the screen times out

Nokia Lumia 920 wont open applications and hot

I've had my nokia lumia 920 for 4 months now and really liking it. In the last few weeks it has begun to misbehave.
Basically when browsing internet or using apps the back of the phone gets quite hot and then when I try and open things like messaging or people or something lile that I get a black screen with "resuming" displayed and then the it simply returns to the home screen again. The strange thing it does not happen when I am calling someone or someone calls me. It seems apps not opening starts when the phone is getting hot and the only way to resolve it to restart. All this happens within 10-15mins of use.
I know people have mentioned that some apps causing problems skype being one of them, but i dont have a great deal of apps just the usual stuff facebook, ebay, twitter etc.
Does anyone else have this problem, is it hardware or software related, like i said my phone has been fine up until a few weeks ago would appreicate any feedback people may have on how to resolve.

I had exactly the same problem, 4month old 920 that suddenly started playing up. I ended up doing a factory reset (down vol + power, then down, power,down,up or something similar). So no extra apps and the same problems, I would do around 6 soft resets followed by a factory reset a day before I gave in and took it to O2 for repair at the weekend.
Whenever I got the black screen, (clock top right) and resuming displayed, the battery got really hot. After factory reset the battery cooled down but the remaining percentage had dropped by about 10%. I tried a factory reset and not putting my SIM back in but same deal. The only apps on it were the factory ones so I'm still not sure what causes the problem. Hopefully it will come back fixed and not just have a factory reset.
If the repair engineer explains what the problem is I will let you know.

Does Verizon support Nokia Lumia 920?

I have an unlocked Nokia Lumia 920 from AT&T. Can I get this to work on Verizon?

Did you read AZSALUKI reply?
Just because Verizon sells Windows Phones does not mean they support your GSM model.
Verizon uses CDMA.

Nokia Lumia 920 - Unlocked - Cannot use internet

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