Nokia Lumia 928 phone lockup after Amer Alert

Tonight I had my brand new Lumia 928 (I had just activated this phone 24 hours earlier) sitting on my desk, on but not plugged into anything when all of a sudden I heard three loud tones and I looked at the screen and noted that I received an Amer Alert and a vehicle description. Before I could even pick up the phone to look closer, the phone dialed on its own (I still had not touched the phone) the party I had last called about thirty minutes earlier. I apologized to this friend for the accidental call and upon hanging up the phone, the phone locked up with the Amber Alert still on the screen. I then experienced similar lock-ups to others where the phone would not power down and all functions on the screen were inoperable. Not being a registered member of Verizon, I was unable to access the temporary password sent to my phone, so I was forced to drive to the local Verizon company store and learned how to reboot the Lumia 928. Numerous workers there were not complementary to this phone or any other Windows Phone. It appears Microsoft can add an additional bug to the many they already have with this phone... Amber Alerts will freeze the phone in a powered condition.

I've had my Lumia 928 lock up on me; the key to "unlocking" it seems to be holding down the power button and volume down button simultaneously until the phone restarts, typically 10-15 seconds.
Gumshoe009 wrote:
Not being a registered member of Verizon, I was unable to access the temporary password sent to my phone,
This statement puzzles me - If you have a Verizon phone number and Verizon service... you also have a MyVerizon account. Temporary password? For what?

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Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Did you have the phone set to backup things to the One Drive on Microsoft servers?

Nokia Lumia 928 unresponsive even after several re...

I had just watched a video online, and suddenly at the end of the video, the phone's screen started displaying weird pixels and lines throughout and the phone is now completely unresponsive, except for the power and volume buttons. I've tried the hard reboot several times, but the phone just reboots with the abnormal-looking screen. It will not allow me to get past the lock screen. It will do nothing except allow me to power it of and turn the volume up and down.
I've had this phone for less than a month... bought it after reading the glowing reviews about it. I loved the phone up until this point. I should have just kept my "dumbphone" because this **bleep** is really p*ssing me off. I don't want this piece of junk anymore, but of course it's too late to return it and exchange it for another brand.

Yes it can be very annoying to buy something new and have it fail so soon. I recently bought a new Dyson cordless vacuume and it itermittantly failed shutting on-and-off. Dyson replaced it and the problem is now gone and has not returned So, with complex electronics I think you sometimes can end up with a lemon now and then.
FWIW, my wife and I ditched our feature phones and purchased two 928's and both of them have been flawless for the two months we have used them. I really like the Nokia hardware and am keeping my fingers crossed that it continues to perform well through the duration of our contract. If not, we have a warranty to fall back on.
I wish you success with your replacement and hope your gremlins never return!

Nokia Lumia 928 unresponsive even after several reboots

I had just watched a video online, and suddenly at the end of the video, the phone's screen started displaying weird pixels and lines throughout and the phone is now completely unresponsive, except for the power and volume buttons. I've tried the hard reboot several times, but the phone just reboots with the abnormal-looking screen. It will not allow me to get past the lock screen. It will do nothing except allow me to power it of and turn the volume up and down.
I've had this phone for less than a month... bought it after reading the glowing reviews about it. I loved the phone up until this point. I should have just kept my "dumbphone" because this crap is really ******* me off. I don't want this piece of junk anymore, but of course it's too late to return it and exchange it for another brand.

Yes it can be very annoying to buy something new and have it fail so soon. I recently bought a new Dyson cordless vacuume and it itermittantly failed shutting on-and-off. Dyson replaced it and the problem is now gone and has not returned So, with complex electronics I think you sometimes can end up with a lemon now and then.
FWIW, my wife and I ditched our feature phones and purchased two 928's and both of them have been flawless for the two months we have used them. I really like the Nokia hardware and am keeping my fingers crossed that it continues to perform well through the duration of our contract. If not, we have a warranty to fall back on.
I wish you success with your replacement and hope your gremlins never return!

Nokia Lumia (928) Problem.

I've recently been having this problem with my Nokia Lumia 928, I was doing a reset (Factory Reset) on my phone when I've been on spinning gears for a few couples last night. Waited and nothing, so I looked around and tried find other solutions.
I did the soft reset/hard reset but all I've been getting is the low battery, I plug it into the charger for a good 30 minutes + But still won't turn on and still saying it is low battery. I tried doing the resets again but basically all I'm getting are the two, spinning gears and the low battery. Also, while it's charging it randomly go'es to the spinning gears.

Dear Juan,
Try this... taken from another forum... it really works:
=============================================
After spending 8 hours trying to recover from spinning gears following a hard reset, of all the methods I tried, this is the one that worked:
-Phone was showing spinning gears
-Battery was low
-Took Sim card out
-I logged into find my phone and erased my phone using the on-line feature:https://www.windowsphone.com/en-us/my
-Let it sit for 1 hour then turned it off
-Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
-If you don’t get the low batt and you get the Nokia lego then press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Your phone will now automatically reboot and try again till you get the low batt
-When the low batt shows up do nothing, it will turn off by itself
-Let sit for 1 hour and turn back on
-Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
-Plug your phone into the charger when you see the low batt
-If you don’t get the low batt and you get the Nokia lego and go back to the spinning gears of death then press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Plug your phone into the charger when you see the low batt but not till you see it
-Now press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Your phone will now automatically reboot it will show the spinning gears again but within 10 mins it will start up as a new device.
=============================================
Kind regards,
careduro

Nokia lumia 928 sms call back number

My wife and I both upgraded to the Nokia Lumia 928. since we have, our text messages to each other are followed by "call back at" and then it gives the phone number of the person calling. Called verizon tech support and they said that it is a feature that is sent from the "nokia" phone with your text message and that there is currently no way to dissable it from the sending "nokia" phone. Has anyone figured out how to get this to stop?

I concur with rayhipkiss. The only way I can call back the sender of a text message I've received is to tap on the name or number of the sender when viewing the text message. This is using an unbranded UK-CV Lumia 1020 and an operator branded Lumia 920.
I'd guess that that it is indeed something that your operator has added to their custom variant of the 928.
Do you see this "call back on" after messages sent to you by someone on other networks, and to they see it on messages that you send them?
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How I can connect my Nokia Lumia 800 phone to the ...

How I can connect my Nokia Lumia 800 phone to my PC? I want to copy some music and photo from PC to mobile. After I connect the mobile to PC by USB cable I found there is no option to copy file directly! There is no file manager in window phone. It is too much disappointing. The PC is windows 7 64 bit.
Please help.

manas0123 wrote:
How I can connect my Nokia Lumia 800 phone to my PC? I want to copy some music and photo from PC to mobile. After I connect the mobile to PC by USB cable I found there is no option to copy file directly! There is no file manager in window phone. It is too much disappointing. The PC is windows 7 64 bit.
Please help.
It's all very well explained in the manual.
http://europe.nokia.com/support/product-support/800
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Nokia Lumia 928 (with the Denim WP 8.1 update) compatible with PTT Plus?

Why does My Verizon say my Nokia Lumia 928 (with the Denim WP 8.1 update) is compatible with PTT Plus when it emails the link to download it it says it's for android??? Can someone clarify?
>> Subject edited for brevity <<
Message was edited by: Verizon Moderator

GLIMMERMAN76 wrote:
the phone is almost 3 years old they may not update it.. But then again there are suprise around every corner sometimes. People with the 830 are waiting for an update also.When the update came out the phone was about two years old. Now we expect GDR2. On the Microsoft update page there are seven AT&T Lumia phones. There would be eight but the 830 is no longer listed. Did AT&T have it removed ? Only three of these phones have the Denim update available, that is 37.5%. Is AT&T even trying, I don't think so. The same models of phones all over the world have been updated. Now WP10 is coming up. Microsoft says they will update WP10 directly, no carrier in the middle and they say it will be available to all phones and only phones running Lumia Denim, OS version 8.10.14219.341 or higher can be upgraded. So, the phone has to have at least Denim before you can update.Will Windows 10 update be available for my Lumia phone? We bought two 920's from AT&T in 2012. Wife is still using hers and I replaced mine with a 1520.3 last year. It has Qi wireless charging and 32GB memory, not the AT&T version. We no longer have a contract and never will, using 'bring your own phone'.The other 62.5% of the Lumia phone users with AT&T probably feel the same way.

Nokia Lumia 928 and the ##634# brings up the lifet...

I have a Nokia Lumia 928 and the ##634# brings up the lifetime counter and color variant page not a diagnostic tool for the light sensor.
Moderator's Note: Post was moved and amended the title.

Those diagnostics have been removed from latest WP7.x updates and are not available on WP 8.x either.
Moderator's Note: Post was moved and amended the title.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Enable pop up blockers on Nokia Lumia 822 phone

How do I enable pop up blockers On my Nokia lumia 822 phone? I am unable to log into certain sites,please help.
Solved!
Go to Solution.

You mean disable pop-up blockers? You can't. This has been raised several times. The browser simply takes a dislike to certain sites which it decides are not safe and nothing will persuade it otherwise. My UK bank being one. Asking for a desk top version of a site or using a different browser doesn't help.

Nokia Lumia 928 MMS issues on unlocked device

I'm a Finnish guy and using Elisa as a carrier.
I got the chance to purchase unlocked Lumia 928 with a decent price so I checked its specifications (GSM Arena site) and also found out it could be used internationally.
It seemed to be a brilliant phone (and it sure is) so I purchased it.
But now I'm facing the problem with the MMS messages. All settings are just OK and I can send MMS messages successfully but I cannot receive them. The phone announces that "you've received a message which has media content" but when I try to open the media content, nothing happens.
This seems to be quite common problem (at least when I'm reading those most popular Windows Phone discussion forums) but I haven't found a solution to it. Someone has just said that because the phone is made for a particular carrier, it has "specialities" in its firmware. Well, the phone uses same MMS settings for sending and receiving MMS messages so how come MMS messages won't get thru to my phone correctly? I'd also like to know how the MMS firmware settiing are different between Lumia 925 and 928???
And most of all I'd like to get a remedy/solution to fix the problem from Nokia/Microsoft people Thanks a lot in advance!

Well, I suppose that even though Verizon has ordered these phones from Nokia, all the settings, applications and characteristics were preloaded to the phone at the factory. So in other words Verizon would've delivered preconfigured things to Nokia before the manufacturing process and would not start to fiddling around (=to install all the setting, apps and characteristics) when they received the phones from Nokia.
Therefore someone in Nokia/Microsoft must know the differencies between the stock firmware and the Verizon firmware, especially if we're now talking about these MMS issues. And I wanna know it. If I'd ask the same question from Verizon, they probably would not know the difference between those aforementioned firmware.
It's not rocket science, I guess it's just because of those preloaded/-configured differencies between the stock and the Verizon firmwares...

Nokia Lumia 928 Texting Problem

Just upgraded to the Lumia 928 (white) yesterday. A few hours after getting home with the device I realized I was not receiving text messages. I began to troubleshoot to the best of my knowledge. I can send/receive calls, send/receive picture messages, and send texts. The only thing I can't do is receive texts. I have had two friends both attempt to send me texts multiple times with no luck. I plan to go back to verizon today for their assistance, but was maybe hoping someone else in the forums was having the same issues. Any ideas?
Thanks

Hi there Lloyd,
I had the same problem with my new 928. Doing a complete shutdown and restart fixed the issue for me. I held the middle button on the phone until the shut-down dialog opened, used that to power down and restarted about a minute later. I've had no issues with text since doing that.
Hope this helps you (and that you are having as much fun as I am with the totally awesome phone).
Regards,
Andy.

Nokia Lumia 1320 random restarts after Denim updat...

Dear Microsoft / Nokia,
I am writing this forum post because my nokia lumia 1320 is suffering some problems. Since the update, the phone is restarting itselve randomly.Today, the phone restarted itselve 3 times already, which was the provocation to send you this message.
I think it is a problem resulting from the recent Lumia denim update, before the lumia was significantly more stable.
The phone was factory resetted after the lumia denim update (1 week ago), and today i also performed a soft reset, without any results. (still random restarts).
Furthermore i noticed that sometimes the phone is unresponsive when i push the powerbutton, to unlock the phone.
My phone is on 8.10.14219.341, firmware: 3058.50000.1424.0001 (it is the Country variant from the Netherlands).
Hopefully there is a way to fix this problem,
Thank you in advance,
Wouter van Buul
Ps. I am not sure if this is the right place to report bugs?!

This is a user to user forum where we try to help each other, so reporting bugs is not the purpose of this community, that should be done direct to your local Microsoft Mobile support. However your problem is not a bug, just a technical issue with your handset and we can try to help.
Have you checked that all your system apps are up to date after the Denim update ? The easiest way to do that is from settings > applications > store > check for updates. If everything is up to date, I would do the following troubleshooting if I had this problem:
1.Remove the microSD memory card temporarily and monitor whether the reboots continue
2. Get a new replacement SIM from your network
3. If none of the above works, the next step would be a hard reset (settings > about > reset my phone), but since you say you have already done it, you can try a complete full reinstall of your firmware using the Software Recovery Tool. Please note this will completely wipe you phone, so a backup is highly recommended.

Upgrade from iPhone 4 to Nokia Lumia 928; texts from iPhone contacts no longer coming through

I just upgraded from an iPhone 4 to a Nokia Lumina 928 last week. I was forced to make the upgrade because my iPhone's charging port broke (due to normal wear and tear), and could no longer be charged. I was unable to acquire a replacement prior to the phone dying completely, and as such, I was unsuccessful in resetting the iPhone.
I am unable to receive texts from any iPhone users, period. We have tried deleting my number as a contact, resetting the SMS and iMessage settings, deleting my number and unregistering my device from iCloud and Apple, and I am still not receiving messages. These are standard messages, without pictures.
What is the solution?

Your phone isn't the problem.
Your contacts may be using iMessage, which can only be used with other Apple devices.
Turning iMessage off resolves the problem.

Nokia Lumia 925 No Display After Switch On

When I switch my Nokia Lumia 925 off and then turn it back on again I get no display.
I know its on because I can press the on/off/ button and the soft keys will vibrate when touched.
I can even take a picture using the camera key, confirmed with a flash but I have no display whatsoever.
Anyone else experienced this issue? Soft reset seems to the the trick but I get the same issue everytime I turn my phone off and turn it back on again.
I love the phone to pieces but this issues are starting to dwell on me and whether I made the right choice.
My OS info if it helps is:
OS: 8.0.10328.78
Firmware: 3047.0000.1326.2005
Hardware 1.0.0.0
Chip SOC version 8960

In the light of this, my advice is to take it back to where you bought it from. There's clearly something wrong with your unit.
The Lumia 925 is a great phone. Don't let this bad experience change your opinion of the model. You may have had bad luck with yours, but it doesn't mean that *every* Lumis 925 suffers from the same fault!
Have it looked at by your nearest Nokia care point or, if you got it from an operator, contact them instead for the procedure to follow. They might even be able to give you further advice and things to try that could fix it for you without having to send it off.
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Nokia Lumia 928 phone lockup after Amer Alert

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