Nokia Lumia 928 unresponsive even after several reboots

I had just watched a video online, and suddenly at the end of the video, the phone's screen started displaying weird pixels and lines throughout and the phone is now completely unresponsive, except for the power and volume buttons. I've tried the hard reboot several times, but the phone just reboots with the abnormal-looking screen. It will not allow me to get past the lock screen. It will do nothing except allow me to power it of and turn the volume up and down.
I've had this phone for less than a month... bought it after reading the glowing reviews about it. I loved the phone up until this point. I should have just kept my "dumbphone" because this crap is really ******* me off. I don't want this piece of junk anymore, but of course it's too late to return it and exchange it for another brand.

Yes it can be very annoying to buy something new and have it fail so soon. I recently bought a new Dyson cordless vacuume and it itermittantly failed shutting on-and-off. Dyson replaced it and the problem is now gone and has not returned So, with complex electronics I think you sometimes can end up with a lemon now and then.
FWIW, my wife and I ditched our feature phones and purchased two 928's and both of them have been flawless for the two months we have used them. I really like the Nokia hardware and am keeping my fingers crossed that it continues to perform well through the duration of our contract. If not, we have a warranty to fall back on.
I wish you success with your replacement and hope your gremlins never return!

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Nokia Lumia 928 unresponsive even after several re...

I had just watched a video online, and suddenly at the end of the video, the phone's screen started displaying weird pixels and lines throughout and the phone is now completely unresponsive, except for the power and volume buttons. I've tried the hard reboot several times, but the phone just reboots with the abnormal-looking screen. It will not allow me to get past the lock screen. It will do nothing except allow me to power it of and turn the volume up and down.
I've had this phone for less than a month... bought it after reading the glowing reviews about it. I loved the phone up until this point. I should have just kept my "dumbphone" because this **bleep** is really p*ssing me off. I don't want this piece of junk anymore, but of course it's too late to return it and exchange it for another brand.

Yes it can be very annoying to buy something new and have it fail so soon. I recently bought a new Dyson cordless vacuume and it itermittantly failed shutting on-and-off. Dyson replaced it and the problem is now gone and has not returned So, with complex electronics I think you sometimes can end up with a lemon now and then.
FWIW, my wife and I ditched our feature phones and purchased two 928's and both of them have been flawless for the two months we have used them. I really like the Nokia hardware and am keeping my fingers crossed that it continues to perform well through the duration of our contract. If not, we have a warranty to fall back on.
I wish you success with your replacement and hope your gremlins never return!

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Did you have the phone set to backup things to the One Drive on Microsoft servers?

Nokia Lumia 928 phone lockup after Amer Alert

Tonight I had my brand new Lumia 928 (I had just activated this phone 24 hours earlier) sitting on my desk, on but not plugged into anything when all of a sudden I heard three loud tones and I looked at the screen and noted that I received an Amer Alert and a vehicle description. Before I could even pick up the phone to look closer, the phone dialed on its own (I still had not touched the phone) the party I had last called about thirty minutes earlier. I apologized to this friend for the accidental call and upon hanging up the phone, the phone locked up with the Amber Alert still on the screen. I then experienced similar lock-ups to others where the phone would not power down and all functions on the screen were inoperable. Not being a registered member of Verizon, I was unable to access the temporary password sent to my phone, so I was forced to drive to the local Verizon company store and learned how to reboot the Lumia 928. Numerous workers there were not complementary to this phone or any other Windows Phone. It appears Microsoft can add an additional bug to the many they already have with this phone... Amber Alerts will freeze the phone in a powered condition.

I've had my Lumia 928 lock up on me; the key to "unlocking" it seems to be holding down the power button and volume down button simultaneously until the phone restarts, typically 10-15 seconds.
Gumshoe009 wrote:
Not being a registered member of Verizon, I was unable to access the temporary password sent to my phone,
This statement puzzles me - If you have a Verizon phone number and Verizon service... you also have a MyVerizon account. Temporary password? For what?

Firefox will not complete the installation even after several attempts of rebooting the computer.

I downloaded the Firefox 9.0.1 upgrade but it will not complete the installation on my computer. Everytime I try to remove the program, it tells me to reboot the computer to finish the installation. After several reboots, the same error keeps coming up.

Try to run the Firefox program once as Administrator (right-click firefox.exe: Run as Administrator).
If that doesn't solve the problem then remove the Firefox program folder (C:\Program Files\Mozilla Firefox\) to do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Nokia Lumia (928) Problem.

I've recently been having this problem with my Nokia Lumia 928, I was doing a reset (Factory Reset) on my phone when I've been on spinning gears for a few couples last night. Waited and nothing, so I looked around and tried find other solutions.
I did the soft reset/hard reset but all I've been getting is the low battery, I plug it into the charger for a good 30 minutes + But still won't turn on and still saying it is low battery. I tried doing the resets again but basically all I'm getting are the two, spinning gears and the low battery. Also, while it's charging it randomly go'es to the spinning gears.

Dear Juan,
Try this... taken from another forum... it really works:
=============================================
After spending 8 hours trying to recover from spinning gears following a hard reset, of all the methods I tried, this is the one that worked:
-Phone was showing spinning gears
-Battery was low
-Took Sim card out
-I logged into find my phone and erased my phone using the on-line feature:https://www.windowsphone.com/en-us/my
-Let it sit for 1 hour then turned it off
-Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
-If you don’t get the low batt and you get the Nokia lego then press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Your phone will now automatically reboot and try again till you get the low batt
-When the low batt shows up do nothing, it will turn off by itself
-Let sit for 1 hour and turn back on
-Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
-Plug your phone into the charger when you see the low batt
-If you don’t get the low batt and you get the Nokia lego and go back to the spinning gears of death then press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Plug your phone into the charger when you see the low batt but not till you see it
-Now press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Your phone will now automatically reboot it will show the spinning gears again but within 10 mins it will start up as a new device.
=============================================
Kind regards,
careduro

Nokia lumia 928 sms call back number

My wife and I both upgraded to the Nokia Lumia 928. since we have, our text messages to each other are followed by "call back at" and then it gives the phone number of the person calling. Called verizon tech support and they said that it is a feature that is sent from the "nokia" phone with your text message and that there is currently no way to dissable it from the sending "nokia" phone. Has anyone figured out how to get this to stop?

I concur with rayhipkiss. The only way I can call back the sender of a text message I've received is to tap on the name or number of the sender when viewing the text message. This is using an unbranded UK-CV Lumia 1020 and an operator branded Lumia 920.
I'd guess that that it is indeed something that your operator has added to their custom variant of the 928.
Do you see this "call back on" after messages sent to you by someone on other networks, and to they see it on messages that you send them?
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Nokia Lumia 928 (with the Denim WP 8.1 update) compatible with PTT Plus?

Why does My Verizon say my Nokia Lumia 928 (with the Denim WP 8.1 update) is compatible with PTT Plus when it emails the link to download it it says it's for android??? Can someone clarify?
>> Subject edited for brevity <<
Message was edited by: Verizon Moderator

GLIMMERMAN76 wrote:
the phone is almost 3 years old they may not update it.. But then again there are suprise around every corner sometimes. People with the 830 are waiting for an update also.When the update came out the phone was about two years old. Now we expect GDR2. On the Microsoft update page there are seven AT&T Lumia phones. There would be eight but the 830 is no longer listed. Did AT&T have it removed ? Only three of these phones have the Denim update available, that is 37.5%. Is AT&T even trying, I don't think so. The same models of phones all over the world have been updated. Now WP10 is coming up. Microsoft says they will update WP10 directly, no carrier in the middle and they say it will be available to all phones and only phones running Lumia Denim, OS version 8.10.14219.341 or higher can be upgraded. So, the phone has to have at least Denim before you can update.Will Windows 10 update be available for my Lumia phone? We bought two 920's from AT&T in 2012. Wife is still using hers and I replaced mine with a 1520.3 last year. It has Qi wireless charging and 32GB memory, not the AT&T version. We no longer have a contract and never will, using 'bring your own phone'.The other 62.5% of the Lumia phone users with AT&T probably feel the same way.

Creative Cloud is Blank, nothing is displayed even after a reboot, what is the solution?

I did the following but it did not help,
Rename the opm.db file.
1.Close the Creative Cloud application if it's running.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
3.Rename the opm.db file to opm_old.db
4.Launch Creative Cloud
even after a reboot and installing an up date for Creative Cloud a blank screen is displayed

Hi urbanphotographer,
Please refer the thread: http://forums.adobe.com/message/6077848.
Regards,
Romit Sinha

Iphone stuck on 'plug into itunes' symbol - even after hard reboot

Deciding to update my iphone 3G with the most current version release, my computer 'blue screened' while putting the updates on the iphone. Now my computer does not recognise any operating system (not good!) and my iphone (even after hard reboot) does not get past the 'plug into itunes' symbol.
How do I fix my iphone? - I don't want to reset it to factory settings as my computer with everythihng on it (songs, movies, apps, contact, etc) no longer works!
Any ideas, other than going to the Genius Bar and hoping they can fix it?
Thanks
Jo

Place the device in DFU mode (google it) and restore.
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

HT2521 A pop up window in my safari is not closing. Even after several clicks on OK it keeps popping up. And the open window is not allowing me to use the Safari nor is it allowing to restart/Shutdown the Mac. Please help me rectify this error.

A pop up window on my Safari does not close even after several clicks on OK... this window keeps popping up and is not allowing using the safari nor is it alowing to close the browser. The open Safari is also not allowing to restart or shutdown the notebook. Please help me rectify the problem.

Force Quit .
Press command + option + esc keys together at the same time. Wait.
When Force Quit window appears, select Safari, if not already.
Press Force Quit button at the bottom of the window. Wait.
Application will quit.
If this does not help, press the power button for 7 or more seconds.
Computer will shut down.
Restart.
Hold the shift key down and launch Safari.
Best.

My ipod classic will not sync my content, even after several hours.

My ipod classic will not sync content, even after several hours. I have restored the ipod, got a new dock connenctor, manually synced a few songs. This is frustrating. I am considering sending the ipod for service. What do I do?

How is your iPod configured to sync TV Shows? What options do you have enabled from under your iPod's TV Shows configuration tab in iTunes?
No error messsages when you sync your Classic with iTunes? Try resetting all warnings with the device by right->clicking on it from under Devices in the left hand pane of iTunes and choosing Reset warnings. Then resync your device to see if any errors appears.
B-rock

When I try to edit preferences iTunes for Windows locks up. I have only one user. This is true even after a reboot.

When I try to edit preferences iTunes for Windows locks up. I have only one user. This is true even after a reboot.

Hello MF7642,
Thank you for contacting Apple Support Communities.
You can use this article to troubleshoot your issues with iTunes.
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Regards,
Jeff D.

Nokia Lumia 928 and the ##634# brings up the lifet...

I have a Nokia Lumia 928 and the ##634# brings up the lifetime counter and color variant page not a diagnostic tool for the light sensor.
Moderator's Note: Post was moved and amended the title.

Those diagnostics have been removed from latest WP7.x updates and are not available on WP 8.x either.
Moderator's Note: Post was moved and amended the title.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Lumia 1320 random restarts after Denim updat...

Dear Microsoft / Nokia,
I am writing this forum post because my nokia lumia 1320 is suffering some problems. Since the update, the phone is restarting itselve randomly.Today, the phone restarted itselve 3 times already, which was the provocation to send you this message.
I think it is a problem resulting from the recent Lumia denim update, before the lumia was significantly more stable.
The phone was factory resetted after the lumia denim update (1 week ago), and today i also performed a soft reset, without any results. (still random restarts).
Furthermore i noticed that sometimes the phone is unresponsive when i push the powerbutton, to unlock the phone.
My phone is on 8.10.14219.341, firmware: 3058.50000.1424.0001 (it is the Country variant from the Netherlands).
Hopefully there is a way to fix this problem,
Thank you in advance,
Wouter van Buul
Ps. I am not sure if this is the right place to report bugs?!

This is a user to user forum where we try to help each other, so reporting bugs is not the purpose of this community, that should be done direct to your local Microsoft Mobile support. However your problem is not a bug, just a technical issue with your handset and we can try to help.
Have you checked that all your system apps are up to date after the Denim update ? The easiest way to do that is from settings > applications > store > check for updates. If everything is up to date, I would do the following troubleshooting if I had this problem:
1.Remove the microSD memory card temporarily and monitor whether the reboots continue
2. Get a new replacement SIM from your network
3. If none of the above works, the next step would be a hard reset (settings > about > reset my phone), but since you say you have already done it, you can try a complete full reinstall of your firmware using the Software Recovery Tool. Please note this will completely wipe you phone, so a backup is highly recommended.

Nokia Lumia 928 unresponsive even after several reboots

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