Nokia Lumia Icon unresponsive and scrolling

My Nokia Lumia Icon has been continuously scrolling through apps and screens, calling people and the touchscreen is unresponsive. It was only happening occasionally but it has now been going on for a few hours. I have done a hard reset on the phone, but it is still scrolling so I can not set it back up. Any other options for fixing this piece of crap phone?

Almost exactly the same story. Problem started a couple months after I got the phone. Tried soft and hard re-sets. Also downloaded recovery tool from Nokia. The first re-load seemed to correct the problem for about two weeks. It's come back and now the problem has gotten worse over the last few days. Took it back to the store and they worked with tech support to arrange a replacement (Amanda, just be aware that it will be a reconditioned phone and not a brand new one).
My guess is that it may be a hardware issue... probably something related to the digitizer. It's weird, the phone looks possessed. Almost like it was infected with a virus or something. But the hard re-set or the image re-load should have wiped that out if it was the case. It's a great phone. I hope this was just a one-off problem.
Good luck Amanda.

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Nokia Lumia Icon + DT900 wireless charging problem

I bought a Nokia Lumia Icon which had a defected SIM card tray. I replaced the daughter engine board where the SIM card tray is located without charging the phone first (the battery was completely empty) and now when I'm trying to charge the phone wirelessly with DT900, it just doesn't work. So I don't know whether it worked (or not) before my fixing procedure.
DT900 works with my wife's Lumia 1020 and my Lumia 928 so there's nothing wrong with it.
So all you technical gurus over here:
1) how does the wireless charging work with Lumia Icon/930? I.e. does anyone have any wiring diagrams for Lumia Icon/930? There are two pins on the main board but where do they go? I didn't detach the main board, only the engine cover assembly and the battery in order to replace the daughter engine board where the SIM card tray is. So does the engine cover assembly have anything to do with the wireless charging (I don't think so) or do those pins go straight to the battery?
2) does anyone know whether this is a common problem among Lumia Icon / 930 phones? A type fault or a serie of phones with defective rear cover and its wireless charging assembly?
I'd really appreciate if someone could help me. Thanks a lot in advance!

Sensonic wrote:
No problem, I fixed it by myself.
And I think that this kinda censorship sucks
I can understand that when a manufacturer provides a free user forum they do not appreciate information posted which may cause problems and then be held responsible for the damages as it is an 'official' resource provided by the manufacturer.
I'd suggest you lookup the meaning of censorship which this most definately is not.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Lumia Icon/929 Available

It looks like the phone is now available on VZW site, http://www.verizonwireless.com/b2c/device/smartphone/nokia-lumia-icon?&&ziprdr=y
The only issue right now is that it seems still be somewhat of a place holder being the phone is still listed as $777 on contract.
Personally once the phone is available I'm heading to my local Microsoft Store. With insurance (I believe is $50) you'll get the phone replaced with a brand new one instead refurbished ones that VZW dishes out.

This whole 929/Icon release is a sad and pathetic situation. Is VZW really that worried about a good Windows Phone taking over their Droid and iPhone market share? "Verizon is dedicated to the Windows Phone Platform" has proven to be more lip service than anything else since the release of Windows Phone 8. That "dedication" is why you see the Nokia 1020 and 1520 at AT&T.
In response to fireball24; I also believe that the Microsoft Store offers a better deal on hardware than Verizon. The insurance is reasonable, you get 2 swaps, and a replacement phone is a brand new phone and not a refurbished that someone has been coughing and sneezing on. Plus, after you get your new phone from Microsoft, you can cash in your old phone at Verizon and use the money to recover a bit of what you spent. Plus, plus: if your current phone becomes obsolete (like the 822), Microsoft will provide you a replacement of something new. (The same works at the Microsoft Store for the Xbox and Surface.) The monthly bill from Verizon is enough of a shake-down. No need to give VZW extra cash. I made the same move this Summer with the kids iPhones. Get it from Apple and insure it with Apple. Everything has to be a "game" with VZW. What's in it for them.
...anyway, I have my place in line at the International Mall in Tampa for the ICON at the Microsoft Store. Verizon releases all of their phones on Thursday, so I expect an announcement by either tomorrow or in 8 days. Or maybe June. Or maybe next Christmas. It's become quite a joke.

When WP Nokia Lumia Icon 929 will have Windows 8.1 with Cortana?

When WP Nokia Lumia Icon 929 will have Windows 8.1 with Cortana? It is already overdue !!!!

I received the download for my Icon on Friday the 13th (Feb).
The download is done in 2 parts... a prep program, and the OS update (1/2 hour to install).
It is well worth it.
Good Luck

Nokia Lumia Icon aka 929 (CP Case)

Hi
Is there any OEM case on the market for the Nokia Lumia aka 929 issued by Nokia, like there range that start with the CP in product code, example is CP-600 for the Lumia 920
Cheers
Mobiles sure aint what they used to be. They get better

Hi Psychomania
Thanks for reply, and details, I have come to same conclusion no official nokia CP case for device.
Interesting Nokia have a CP-637 case for the soon to be released Lumia 930, which looks same spec as Icon and size, if buttons and ports, are in similar location it might fit Icon, but wont know until its in the wild
Cheers
Mobiles sure aint what they used to be. They get better

Windows Phone Nokia Lumia Icon 929 Update Issues...

My Nokia Lumina Icon was recently updated to the Lumina Denim 8.1 a few days ago. I absolutely love the new features, especially Cortana, the live pictures, and the transparent tiles. Even though the update came with a lot of positives, the few
negatives I've been experiencing really makes me wish I never received the update. My phones battery drains so much faster, the battery life went from 2days max with me using it, to barely lasting a day... also when I push the power button to wake
my phone, I have to wait for my phone to finish saying (Resuming....) before it would even allow me to unlock my screen and it's really annoying. Also when I'm scrolling up and down on the home screen I notice a little lag, and that takes away from the
smooth navigation. If you can send an update soon for these inconveniences I would really appreciate it so much, thank you for your time. (:

For help using Windows Phone please post in the Windows Phone forums on
http://answers.microsoft.com .
The Developing for Windows Phone forum is for developers to discuss writing their own apps.

My Nokia Lumia Icon won't turn on

I've had my Nokia lumia for about 5 months, I've been very happy with this phone considering its my first Windows phone. I was sitting on my home screen on 70% battery and it started turning itself on and off again, like it was attempting a soft reset,
I watched it after two or three true and held down the volume button and power button and it would turn on long enough to have Nokia on the screen, then it will show the blue screen (the Windows phone screen) I left out of four an hour and tried again, same
luck. Being last resort I put it on the charger and all I keep getting is the buzz..... Buzz...Buzz. I've been having software problem for about three days now. Please help me.

I had that happen to my Icon a couple times. I was able to 'fix' it this way:
1. Phone powered down
2. Connect charger
3. Phone should begin booting
4. Wait until it hangs.
5. Hold power button to force shutdown
6. Phone then boots correctly.
I hope that works for you.

Nokia Lumia 900 Issues and Questions

I bought my Nokia Lumia 900 last March and it's running pretty well. It's fast and reliable, although I have some issues regarding it.
1. When I'm in a conversation and I receive multiple text messages, I need to press the back button as many times as the number of messages I have received so I can go back to the menu. Not a big problem at all, but it can be quite annoying once you've already received a lot of messages and you try to go back to the messages screen.
2. I don't have the compass. When I try to download apps, it says my phone is missing some features that the app requires, which happens to be the compass. The phone's specification (on the Nokia website) says that the phone has a magnetometer, GSMArena and Wikipedia both say that the Lumia 900 has a compass.
3. It doesn't have Xbox Live. It's also included in the specifications that the Lumia 900 has Xbox Live, but when I go to Games, I only get Collection.
Issue number 1 isn't that much of a problem, but issues 2 and 3 are very disappointing. I tried searching for ways to fix these and I found an article saying that a reset will fix the compass and Xbox Live issue. I did that, and when I opened it, I saw Xbox Live on my Start Screen but when I activated my Wi-Fi, it changed to Games and still no Xbox Live there. The compass problem isn't fixed either. To those who experienced the same issues, can you please tell me how you fixed it? Thanks in advance.
Also, about the 7.8 update, I've been waiting for it for some time now and it's now available on my unit. Is it safe to install? I'm worried that if it fails it might make my phone useless. How long does it usually take?

Hi Ronio9riku,
Welcome to Nokia Support Discussions!
1. Once you received multiple text messages, can you not open one message and then press the Start button to go back to the live tiles and select Messaging again to go to the next message?
2. The phone supports compass (magnetometer). Have you tried to use the On-Device Diagnostic Tools to calibrate the Magnetomer? You can open the dialer and then input ##634#. Select Magnetometer and then calibrate the phone. Make sure that the location of the phone is On under Settings!
3. The phone supports Xbox Live which you can access on the phone by selecting Games on the start screen or by going to the App List. However, Xbox Live is not available to all countries/regions. You can visit the link for the countries/regions supported: www.xbox.com/LIVE/countries.
It's safe and recommended to update the phone whenever there is a software update offered. This improves the perfomance of the phone so why not connect your phone to your computer, open the Zune and install the update?
For more information, see this link: http://www.windowsphone.com/en-us/how-to/wp7/update-central
If you're asking how long the update takes, it is usually 30 minutes to 1 hour.

Nokia Lumia 1520 - Bluetooth and Data Connectivity...

Hi - i recently updated my Nokia lumia 1520 with a new firmware that Nokia tool told me being available. after that i have consistantly having bluetooth connectivity issues and Data connectivity issues.
i have a Jabra Clipper bluetooth headset which . i am no longer able to pair it. it detect and says jabra clipper, then starts pairing, then simply says couldn't connect.
if i have wifi on, if i go out of range of the WIFI signal, my data connection stops working as well. this is 100% of the time. i have to reboot my phone to get data connectivity back.
Its on Lumia Cyan
manufacturer name: RM-937-im_mea3_1019
core build id: 7030.80
bsp release: 2061.0066
applicatoin versoin: 3.11.2.1
build creation date: 7/8/2014
from Nokia software recovery tool:
Product Code: 059V479
Software Version: 02061.00066.14253.40002

Because I am just an end-user like you and I do not have your hardware combination here, I can only give general advice. Could be a new interoperability issue between these two devices, introduced with Lumia Cyan. Could be a old wrong pair-key. Or could be interfering between your Bluetooth and Wi-Fi (Bluetooth Adaptive Channel Hopping). Therefore, let us start with the Bluetooth part:
on the Nokia Lumia 1520, Settings » Wi-Fi » Off (to avoid any interference)
on the Nokia Lumia 1520, Settings » Bluetooth » On
(status: paired) tap and hold your Jabra CLIPPER » delete (if paired already)
on the Jabra CLIPPER, press and hold the multi-function button until the indicator light is solid blue (approximately 6 seconds) to activate the paring mode
Your Bluetooth headset should appear in your phone now. After you tapped on it, it should be paired successfully. Does it?
If not, start over again and between step 1 and 2, power off both Jabra CLIPPER and Nokia Lumia 1520.
If it still does not work, start over and between step 1 and 2, please hold volume down + power until the Nokia Lumia 1520 turns off (soft reboot; do not forget to set your date/time afterwards).
If it still does not work, start over and between step 1 and 2, turn off your Wi-Fi access point.
Does it work now?

Nokia lumia 1320 off and continuously vibrating.

I bought Nokia lumia 1320, 5 days back. On 3rd day when I took phone, I saw it was contineously vibrating. I tried to unlock but no responce. It keeps vibrating. That is like off and vibrating. I did a soft reset by pressing volume down and power button. It restarted and worked fine. After one day same problem again happened. I again soft reset it. Today also it happened. Is this a hardware problem or software ? Anybody else facing the issue ? Any solution ?

I contacted shop and they agreed to replace my mobile. But I think the issue was when I used IM+ and Skype and when I get messages. When we close thses apps and we get messages as push notifications. I think not all but some of these push notifications are causing the issue. I don't know if this is present with all windows os.

Nokia Lumia 800 Evaluation and Repair Charges

Hi,
I have an issue with my Nokia Lumia 800. Recently, the screen turns off when making or receiving calls in-door but it stays on out-door. I read a forum abt if online which indicated that it is an issue with d proximity sensor. I don't have a protective covering on the screen but still experiences this issue all the time. Can it be fixed in ur office and for how much. Also, I will like to change the screen on the phone cos it got broken when it fell down some weeks back. How much will dat cost also? Thanks.
Moderator's Note: A more appropriate subject was provided.

Questions like yours can only be answered by a Nokia Care Point. This is a user to user support forum. You can locate your local care point using the link below. I suggest you contact them directly.
www.nokia.com/support
Moderator's Note: A more appropriate subject was provided.

Nokia Lumia 800 charging and photo messaging probl...

I got my Nokia Lumia 800 in May and was great to start with but when I updated the phone to the most recent update I started to get problems.
My picture messaging wont work at all, when i recieve a picture message I get "get media content now" but when I try and get it, it doesnt work, I have taken my phone into the shop to see if I had the correct apn etc but they cant see any problems with it. When I took it back to where I got it from and they told me that they would have to send it away without giving me a replacement until I get it back, telling me I would need to buy a new one, I cant have this as I have a micro sim card which will only fit in certain phones.
I have also recently started to get a charging problem aswell, I have reset my phone but nope, and I have tried other chargers which dont help either, my friend used my charger to see if it would work in her phone and the charger seems to be working fine, again it seems to be a fault with the phone.
I love my phone but I am not happy with the faults that seem to be happening now, as I need my phone to be in working order due to family illness.
Could anyone help me with this ?

Have you fully charged via Laptop ? If so let it run down 10% or so and connect to supplied charger and see if it will charge then, also if you have done a software update you could try reverting back to old software then re-installing latest again.
Final solution is a Nokia Care Point !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Lumia 800 Downloads and the Internet

Hi,
I recently bought a nokia lumia 800 during Christmas and after struggles music and videos etc through zune which I got to grips with, there is another problem. I downloaded songs from the internet on the lumia 800 but Its not on my phone and my memory has gone down, I cant seem to find it. Can you download music, videos from the internet on the phone? Thank you and pleae help.

Where exactly did you download the songs? You can try going to Music + Videos then Music. Check if you will see the songs there.

Nokia Lumia Icon in the UAE?

Hi,
Does anyone know if the Lumia Icon that was introduced by Verizon in the US coming to the UAE?
Thanks,

No, that model is only for Verizon. An international version of the icon is expected to be announced next month but nothing has been confirmed yet.

Nokia Lumia Icon turning off and on by itself

after i dont use it for a while it turns itself off and then back on it is weird ill hear the vibrate ot feel it when it does this. it works fine for everything else

minerbros66 wrote:
after i dont use it for a while it turns itself off and then back on it is weird ill hear the vibrate ot feel it when it does this. it works fine for everything else
Possible reasons are
1. Loose Battery
2. Faulty motherboard
3. SIM card (is it an original Micro-SIM or did you get it cut?)
4. Excessive heat (a buggy a background process?)

Nokia Lumia Icon unresponsive and scrolling

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