NoKia Messaging & Map 3.06 using in HKG

Question

Dear Nokia,
I am still using 5800 since Nov'2009 (RM356 and v52.0.007)
Product is good.
Technology is OK.
After sale services were ideal though it caused tremendous pains on times & efforts spent to negotiating with your CS counterparts.
Up to-day, I still have 2 problems.
1/ Ovi Map 3.06 - I had it updated & serviced thrice for the last 6 months,
  - Extra straight line(s) appeared and crashed during navigation after 1st and 2nd update around 2-4 months ago.
 - LCD still reboots automatically after last update thru OTA 2-days ago.
2/ Nokia Messaging
 - When answering incoming and making outgoing calls, the phone keep delivering alerting  "beeping sound" with display "packet data is in use" during the conversations.
I stopped using Nokia Messaging since it drains battery much too fast and the battery level indicator is not showing the remaining power until the unit is power off and on again.
Breath-taking industrial design on Nokia smartphone is highly adored.
Best regards
stephen

Answer 1

Dear adviser,
Let me brief you my experiences with Map 3.06 with 5800.
I update it when it's first available in OTA and homepage of Nokia HK( forgot the timing)
Bold horizontal line appeared on map and phone keeps rebooting.
Nokia service centre replaced the LCD screen and revert the original map 3.04 as pre-installed ( massive turnarounds)
I waited for another 2 month and update again.
Again horizontal lines and even vertical line crashing the map during navigation.
I took the phone back to Nokia service center again.  Again LCD screen was replaced.
Even the person-in-charge of the Center can't confirm if it's OK to use 3.06 in HKG given the fact that the official website of Nokia HK has published the availability of map 3.06 for months.
About couple weeks ago, I download map3.06 with much hesitations.
So far, no concurrent issues appeared.
As a general user, I felt Nokia is rather weak in optimising 5800 SW:
handicapped of the OS chosen
Keeping delivering NEW problems to users after updates - likely due to the limit and trade-off that the OS can handle
Extremely Poor Communications between SW team with Marketing/CS Center over users experiences
1-Hour repair sucks for smartphones - Most problems come from SW
Cost of servicing is high for Nokia
Finally, I spent more than 100 hours to servicing 5800 over the year past.
I am sure I wouldn't have similar problems with iPhone even though I doubt if I can expect the same after sale services as offered by Nokia.
Both HW & SW engineers from Nokia should visit together and hear the needs from engineering, sales/marketing and even management of the retailers;  dealers, service providers etc by the doors; by the windows