Nokia Messaging Plan cancelled

Hi,
I have set up Nokia messaging with my former E63. Some month ago I got my new E72. When I set up mail it said that I already have an account that I can use. So did I.
Now I got an automatically generated mail that said my old phone is used by someone else but my mail is secure. The account is cancelled. I can still log in but the original status: "Nokia messaging plan bought with phone" is cancelled.
So I set up a new account but now the status is: TEST.
Thats not acceptable.
How do I get my old account re-activated?

Same thing happened to me after i changed my phone from E63 to E72, i called their support in my country, gave my master email address (that i used to create the acoount, same one you use to log into the administration page), my new IMEI, and they activated back on. The only this is now on Profile i have "Nokia messaging tiral", but i used to have "Nokia messaging subscription purchased with device". I called back, they said it's ok it's not a trial and it won't close. My account is back on now, i hope it will stay on !

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millic wrote:
ceroberts75, I remember from your other posts somehow server thinks you already have an account with the email you are trying to configure and you/nokia support is not able to get access to it. Different people have resolved this issue in different ways. For me it was just another way. Thought it might help someone.
absolutely m8. thats why i gave you a kudos.
the challenge is that NM has been unruly as of late...and believe when i say that i have literally been on the phone teching nokias support up to tier 2 and creating, canceling, trying new acounts with different email, different ways of creating them, with wifi, gprs...and praying for hours accross mutliple phone calls
but to no avail, are the devices we are using connecting and syncing...even with thier n900 specialist which i had to help him! lmao.
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[E71-1] Nokia messaging not sync even after firmwa...

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If you found this post helpful, please click on the green "Kudos!" star. Cheers!

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I can see that Nokia and the operators are trying to build (and charge) an email "service" separate from other data (when it always was just another application) by using Nokia servers to grab mails from your account and push them to your device. This may be a sensible thing to do if you do not have a flat rate data plan and the operator charges a small fee for this service.
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if my post helped u out, please click the Star next to it to add some KUDOS to my name

Problem with nokia messaging on nokia e71

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millic wrote:
ceroberts75, I remember from your other posts somehow server thinks you already have an account with the email you are trying to configure and you/nokia support is not able to get access to it. Different people have resolved this issue in different ways. For me it was just another way. Thought it might help someone.
absolutely m8. thats why i gave you a kudos.
the challenge is that NM has been unruly as of late...and believe when i say that i have literally been on the phone teching nokias support up to tier 2 and creating, canceling, trying new acounts with different email, different ways of creating them, with wifi, gprs...and praying for hours accross mutliple phone calls
but to no avail, are the devices we are using connecting and syncing...even with thier n900 specialist which i had to help him! lmao.
another option for a solution is alwayhs welcome as there are more then one way to skin a cat.
i hope it works for him and others as i kno9w thesome that are just giving up on it.

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In order to delete your email account from nokia servers.. you have to cancel your subscription on nokia servers through email.nokia.com.
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Message Edited by Rayures on 23-Oct-2009 05:21 PM
Message Edited by Rayures on 23-Oct-2009 05:22 PM

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Nokia Messaging Plan cancelled

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