Nokia MixRadio Offline Mixes

Hey Nokia, I have had nothing but issues with your MixRadio. I have been a registered member for three months, full subscription I pay monthly for unlimited access and offline mixes. I have a Nokia 920 and the latest version of the program. I update my mixes offline...I go to my offline mixes, there are 4 that are bright and I try and play them, there is always "play back error, try another mix" and the other 8 I have available are like shaded/dull, and I try and play them and I just get a reading "current" and they don't play. I have to say I have been scouring your Nokia Support Discussions and I can NEVER see a resolve to this issues of offline. I have even seen your people recommend deleting the app and reinstall (which I have done twice)......so what to do. Do I get the support I need and hope to keep using your services???? When I can't ever access my offline mixes, which are suppose to be offline (I shouldn't need WiFi to access them but even when I do have WiFi to access them, I still can't get to them in "offline mixes") I can go to Mixes, when I have Wifi and play....real time....but I am a runner and traveller...the reason for my subcription was that when I run and travel, I have "offline" mixes but that portion of your program fails all the time...do I keep with MixRadio or do I pay more but get a guarentee with Spotify? I like your consept and prefer Nokia but this is a REAL issue....

Hi
Do you have an active unlimited downloads subscription before the update? If so, make sure you are signed in with the same account as you had when activated it. Unlimited downloads subscirptions are only available in India and China.
If you are not in India or China, and therefor do not have an active unlimited downloads subscription, make sure that the Nokia account you are using has the correct country settings in account.nokia.com.
Cheers,
elin
http://www.nokia.com/support

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