Nokia Music Application Mp3 Downloads fail

I bought a song using the Nokia Music application on my Lumia 920. The first attempt to download started and then stopped within a second of starting. No sign of any sort of progress bar. Mind you, this would be the first time I tried downloading with the Nokia Music application. I tried again and that failed as well. I find this to be poor application design. The download service in the application should be more robust and should only report a song as being downloaded when it is completely downloaded and not just when the download just about got started.
This sort of thing will steer me clear of using Nokia Music in the future. I still don't have my song. Before anyone suggests to try the web site from PC I did that too and it seems that I used all of my retry downloads for that song.
This is very poor. I use my cellphone primarily to listen to music as I am not one of those that needs to be wired 24/7 and as such I sometimes buy a song on a whim.

hi mate,
you are always welcome to leave feedback directly with Nokia regarding your experiences with Nokia Music via clicking the Nokia Support link at the bottom of this page.

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Can't download in Nokia Music

After I have updated my lumia710,
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HI Ericsan,
Thank you for your post and welcome to Nokia Support Discussions!
Try to remove Nokia Music application and reinstall it on your phone. After this, make sure that you log in using the account you've used before by navigating to settings > account sign in within the Nokia Music application.
For more information, please see this thread.
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If you find this post helpful, a click upon the white star at bottom would always be appreciated.
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Unable to download music fron Nokia Music app

Hi I am unable to download songs from Nokia Music application on my Lumia 520.
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Hi avishgupta,
Welcome to the Nokia Support Discussions!
Just to verify, did you purchase the phone brand new or 2nd hand? The reason why we ask this is because it is possible that the phone has been registered by its previous owner. The Nokia Music Unlimited (NMU) subscription is linked to the Nokia account and the IMEI number of the device that has been used to activate the service.
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Since the issue needs account verification, it would be best to contact Nokia Support for further assistance:
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Dissapointed for Nokia Music services

Hi,
I have to admit that I'm more than dissapointed for the Nokia Music service. I have E90, thus not being the Nokia Music device, I really hope Nokia advertised Music models don't have these kind of problems I have met. And I think problem are not technical but rather the logic how implementation has been done. Here are m y concerns
1) I wonder why Nokia Music application and E90 has nothing to do with each other i.e. I cannot load music from Nokia Music to my E90?
2) Instead I have to use PC suite but that doesn't work as the music I have downloaded is protected!
3) Prize for download is huge compared to any other music download service in internet.
- worried stakeholder -

Sorry to hear of your disappointment.
The Nokia E90 unfortunately does not support playback of DRM protected music. You can play normal mp3s ripped from your own CDs, but not protected songs like those from the music store.
For a list of devices compatible with the Nokia Music store, go to:
http://www.nokia.com/music
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Not sure what you mean about the price of music being high. Tracks are 1euro in most of Europe and I think 80 pence in the UK. 1 cent higher than iTunes. The price of an over the air download via wifi is the same as PC, which is unlike most operator music stores which often charge premium prices for mobile downloads.
For Comes With Music, the price is almost unbelievably low. For less than the cost of about 1 normal cd a month, you get UNLIMITED music downloads for a year...to KEEP, not just for the length of your subscription but forever...AND you get a mobile phone, camera, videocamera, webbrowser, gaming machine, calculater, music player, etc.

Uninstalling nokia music

i have been having a problem i cant download any more from nokia music store. it fails and error message database column out of range comes up. i see from a previous post its come up before. technical support have advised me to uninstall nokia music however i find i cant do this. any suggestions. also does this mean i'll lose all the music i've downloaded already?

Hi!
You will not loose your music if you uninstall Nokia Music. All the tracks are stored on your computer, most likely in your "my music" folder.
If you get an error message about "database column out of range", try the following:
1) Uninstall the Nokia Music application
2) After uninstalling set ur folder options to show hidden files and folders
3) Go to c:\documents and settings/<username>/local settings/application data/nokia data store/database
4) Look for MDataStore.db3 and delete it
5) Reboot PC after deleting the MDataStore.db3 file
6) Reinstall the Nokia Music client again and try downloading the songs
Link to FAQ
Cheers,
elin
http://www.nokia.com/support

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from checking the app myself, yes there is. simply go into My Music (which sources the music you have on your device), and scroll over to Playlists. you can also do the same for music from Nokia Music thru creating your own Mixes both online and offline.

Nokia Music for Nokia Asha 311

I do'nt nokia music application download
Moderator's Note: The subject was amended as we have moved the post to the most appropriate board.

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Nokia Music crash immediately after start-up

Recent attempt to open Nokia Music, the new application which combines Nokia Music Store and music player function much like Apple version of iTune software, has failed with a Windows error message popped up informing that the application will be closed and contact Microsoft for the problem. Upon clicking sending error report, the application will cease operation.
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was: 3310--> N80 v5.0719.0.2--> N82 v31.0.016; now: 5800xm v40
KeN82Ny

I contacted Nokia Netherlands because I've experienced the Nokia
Music software crashes to, they emailed me a solution to this problem,
this is what the Mustafa from Nokia wrote to me:
Dear RWSS,
Thanks for contacting Nokia Care.
Remove Nokia music from your PC first, and go to the down listed path
and remove everything in the Nokia folder, this could be a hidden location.
C:\Documents and Settings\{username}\Local Settings\Application Data\Nokia
Check if your system has the minimum system requirements
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Nokia Music Store. If you have installed Internet Explorer 8 you'll have to
downgrade to Internet Explorer 6 or 7.
You also need Windows Media Player 11 because Nokia Music uses
components of Windows Media Player 11. You also need .NET framework
3.0, if you're computer is up to date you'll have .NET Framework 3.5,
remove it and replace it with version 3.0.
If automatic update is on in Windows you'll get the same problems again
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If you need more information, don't hesitate to contact us again.
Regards,
Mustafa
Advanced Technical Care Team
Nokia Netherlands
NL:0900/ 202 60 55
My advice is to wait till they support Internet explorer 8 and .NET framework 3.5, don't uninstall them, don't leave your computer open to security risks, this is why Micro$oft brings updates out.
Nokia should support these because .NET framework 3.5 and IE8 are much safer then previous versions.
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Dus Internet explorer 8 en .NET Framework 3.5 verwijderen en
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dit is geen aanrader en voor de Vista mensen al helemaal niet.
Zet ook Automatisch update niet uit, je krijgt zo belangerijke updates
niet meer binnen voor Windows.
Je **bleep** beter wachten met Nokia Music tot dat Nokia IE8 en .NET framework 3.5
ondersteunt, want Nokia loopt weer achter de feiten aan.
Message Edited by rwss on 24-Jun-2009 04:53 PM

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I'm having trouble importing music with Nokia Music (Version 1.2.20226.01). The files are in a folder on my Windows desktop, but for some reason when I try to import them into Nokia Music, it doesn't see them.
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I'm experiencing this problem for the 2nd time now. The first time I tried everything I could think of and ended up contacting nokia support... this is the solution I was given:
I would suggest that you kindly uninstall Nokia Music application from your PC by following the steps below:
The Nokia Music installation is shown in:
Add/Remove programs listings within Control Panel of Windows XP (Classic View)
Both of these locations can be navigated to by pressing Windows Key + R > enter: appwiz.cpl
Within the list that shows all of the non-OS (Operating System) installed programs on the PC, there will be entry for Nokia Music. Select this entry, then select "Remove" from the options to the right. After the uninstallation process has succeeded, you may be prompted to restart your PC, please do so. Kindly note that this process will remove the Nokia Music application only. It will not remove any music content downloaded from the service.
Once removed from the PC, delete or rename the MDataStore.db3 file in C:/documents and settings/<username>/local settings/application data/nokia data store/database. Then reinstall the Nokia Music client again and attempt to download the music content.
NOTE: The <username> will be the Windows username used by customer.
Steps to locate the MDataStore.db3:
C:/documents and settings/<username>/local settings/application data/nokia data store/database
Please select Tools>folder options>view> show hidden files and folders (from windows explorer). Kindly reboot PC after deleting the MDataStore.db3 file.
Before reinstalling Nokia Music client, please note the following:
1) If security settings are set too high, the Nokia Music client may not have installed properly.
In Internet Explorer, select Tools > Internet Options > Security > Trusted Sites, and set the default level to Low.
2) If you are using internet security or firewall, such as Norton Internet Security, Panda or Zone Alarm, they may block the Active X control from running. Check the program configurations, and lower the overall security settings to medium/low
3) It is recommended that you add Nokia domain (*.nokia.com) as a trusted site in your firewall.
4) Kindly ensure that your Internet connection is stable. After the above steps are followed, please try again to download Nokia Music client. You can refer to the link below to download and install Nokia Music client:
http://www.nokia.com.sg/A41201680
It worked for me - hope you guys have the same result;
~Dez

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OK...........
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Hi All,
I am experiencing the same problem as well. The error messages and problems I encountered are listed below:
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   c) Error message: "License is needed for the media playback" while I have entered the correct login details
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   b) Licensing request window popped up but stall while loading
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Nokia Care has offered the following troubleshooting steps, not sure if it works for you but not for me:
"I'd greatly appreciate it if you could try uninstalling the Nokia Music application and then try re-installing it again on your PC. It is best to go through "Start > Control Panel > Add/Remove Programs > Nokia Music" to completely uninstall the application. Thereafter, please restart your PC. Once that is done, you can visit the web link below to re-install the application on your PC:
http://www.nokia.com.sg/get-support-and-software/download-software/nokia-music-support/compatibility...
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Internet Explorer > Tools > Internet Options > Delete cookies and delete files
2) Change the security settings in your browser is set to Medium (assuming that you are using Internet Explorer, you can follow the steps below
Internet Explorer > Tools > Internet Options > Security tab > Default Level > Medium
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KeN82Ny

Volume stucks of Nokia Music Songs

When i download songs from nokia music application, Volume stucks when i try to play it in Music + video in My Lumia 920.
This Becomes really annoying.

Hi HiteshTyagi,
Thank you for posting and welcome to the Nokia Support Discussions!
We'd love to help you with your concern. Just to verify your issue, when you say that the volume stucks, does it mean you're not able to adjust it while playing music? Is it only happening with music? How about with calls or Youtube videos?
If the problem is only happening with the songs downloaded from the Nokia Music, try removing and re-downloading the songs from the app. You may also try pressing and holding the power and volume down keys at the same time for 10-15 seconds. The phone should vibrate and reboot, but it will not delete any files saved in your phone.
We also recommend checking for available updates for the phone software. Go to Settings, and then Phone Update, and the select Check for updates.
Hope this information helps.
Cheers!

Nokia Music Reinstall

Hi,
I'm in Australia and have just purchased a Lumia 800 from Vodafone locally. The device came with Nokia Music installed, I then had an alert saying an update is available. The update wouldn't install stating "This application is not available for your device"
I then uninstalled Nokia music thinking that would do the trick and let me update properly.
Unfortunately not, now I can't reinstall Nokia music and I don't want to do wipe my phone and start again.
Can someone help? I know Nokia music is available in Australia, so I'm a bit lost??

Hey Strads, Welcome to the Nokia Forum!
Have you tried to reinstall it, If you go to Marketplace > applications and find the Nokia Music application you will be able to re-download it onto your device for free.
If you are not able to install it through marketplace OTA then you will be able to install it via Zune software on your PC is you connect via USB.
I hope this helps.
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Nokia Music Application Mp3 Downloads fail

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