Nokia Music error

Hi,
I use a Nokia Lumia 820 with windows 8.0. Recently I started getting the following error.
Sorry. There is a problem reaching the music service.Try again in a moment.
I searched in the net and as suggested in one of the sites, i tried to change my country to UK and tried again. Its not working. Still getting the same error. Now, i have changed the country again to India.
I went into Nokia Music and to settings ang tried to change the sign in details with a newly created password.Even that doesn't work.
please suggest a solution.
Thanks.

Hi, satk45. I'm glad to be of help. How long are you having that issue? To verify, are you getting this full error message: "We can't get through. Sorry. There's a problem reaching the music service. Try again in a moment"? If yes, check if there are lots of apps that are running in the background, or accessing the internet, while listening to online mixes from MixRadio. This can be done by tapping and holding the Back key. If that didn't help, try restarting the application. In case that the error is only that one from your post, you may consider checking your internet connection. Switching it from mobile data to Wi-Fi or vice-versa might be useful.
Let me know the result. 

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