Nokia Music installation problem

Hi there,
I just got 5800 comes with music and after installing the Nokia Music program, it just doesn't open.  Even when I go to log in online, it can see that the computer has the program but it doesn't open, the hourglass comes up for a few seconds then disappears and nothing happens.
I really want to use my free music, so this is driving me nuts!!! 
Any help much appreciated.
Solved!
Go to Solution.

Hi Muffie
You should try to re-install the program, and try again. For instructions on how to uninstall in both XP and Vista, see this FAQ.
You should also remove the following folders before downloading the software again.
XP: C:\Documents and Settings\<username>\Local Settings\Application Data\Nokia\Nokia Music.
Vista: C:\Users\<username>\AppData\Local\Nokia\Nokia Music
Please note that you will need to have hidden files and folders visible to be able to navigate to this location.
Select Start > Run, type control folders, and press Enter. Select View > Show hidden files and folders and Unselect Hide protected operating system files/folders and Hide extensions for known file types.
http://www.nokia.com/support

Similar Messages

  • PC SUITE: Nokia Application Installer Problem (msx...

    I have Windows XP SP2 installed in my PC e i cant't install program in my Nokia 7250i. I tried to install the olds version of PC Suite but I have the same problem.
    The problem is that same applications work correctly, as File Manager, Nokia music Manager, but when I launch Nokia Application Installer I have a fatal error,
    AppName: applicationinstaller.exe AppVer: 6.82.96.4 ModName: msxml3.dll
    ModVer: 8.70.1113.0 Offset: 0001f9e1
    I made everithing possible, I installed more and more time PC Suite, I used the Nokia PC Suite Cleaner, I also cleaned manually every key in the regedit but no solution.
    I can't apply a workaround (install application directly via phone) because my phone don't support symbian program (e.g. FX Explorer) and I can't re-install the PC (is a Company PC).
    Thanks and sorry for my english
    Luca (Torino - Italy)

    Hi,
    I don't know why this microsoft's msxml3 parser cause problems....
    What older versions of PC Suite you have tried to use ?
    And does the same problem happen also with applications (start from C:\Program Files\Nokia\Nokia PC Suite 6\ folder):
    TextMessageEditor.exe
    GetConnected.exe
    ContentCopier.exe
    ContactsEditor.exe
    ImageStore.exe

  • Nokia Music conversion problem!

    As we all know, the newest PC Suite doesn't include Music Manager,being replaced with Nokia Music.
    I have a major problem: how do I convert (and then copy to my phone) songs from my PC to eACC+ format??...I searched all the menus and i don't see any option.
    I use Nokia Music 1.3 and I have Nokia 5130 Express Music.

    Hi,
    More information about your PC could help in the meanwhile, could you please check the following link ?
    http://europe.nokia.com/explore-services/music

  • Nokia music activiton problem

    I have bought nokia lumia 720 and i have problem i first phone working. Properly then later i restore my phone then from that moment. I am unable to sing in to my nokia account which is present in,setting option and i have trouble in nokia music as activtion problem

    Hi sonuvivek,
    Welcome to Nokia Discussions!
    What particular error do you encounter when you try to sign-in?

  • Nokia Music downloading problem

    I am using Nokia Lumia 520. My problem is when I want to download a song from Nokia Music, it shows ' Activation Problem.. This phone is already registered with Nokia unlimited subscription'
    so tell me how solve the problem so that I can enjoy the Nokia Music

    Hi sandeep1976,
    What is your phone model? Are you having the same concern when downloading an app from the store? Have you tried to restart the phone? Can you check if your phone is already updated to the latest version?
    Keep us posted. 

  • Lumia 520 nokia music activation problem

    When i try to download song in nokia music it says-this phone is already registered with a nokia music unlimited subscription. I don't know how to fix this problem.

    Contact Nokia Care (not the same as a Nokia Care point!) through THIS link
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Nokia music subscription problem

    Hello,
    I am Mayur
    I purchased nokia lumia 720 on 5th January 2014
    my nokia music was working fine but from last 3 days whenever i try to download music it shows a message that there is problem with your nokia music subscription try again latter...
    what to do now???
    M.kothari

    "If you have an active Nokia MixRadio unlimited downloads subscription, this error is most likely due to connectivity issues. Please try to exit the app by pressing the Back key until the device Home screen is displayed. Then re-open the application and try again. If the problem persists, try using a faster network connection, e.g. WiFi."
    If above will not help, let us know. You may also contact your local Nokia Support providing the device's IMEI and your Nokia Music username/ID.

  • Nokia music apps problem

    I have unable to download music in Nokia music store error is getting detail as under
    Activation problem

    Hi, thanks for your post.
    You likely owned another Nokia phone before which was used with your Nokia Music Unlimited subscription. You will have to contact Nokia Care by phone, mail or chat (where available) to have the license transferred to your Lumia. Please be aware that after this is done it may take 5 working days for the transfer to propagate through the system.
    Kosh
    Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

  • Nokia music subscription problems

    Hi friends
    I have bought 2nd hand Lumia 920. This is why I could not use Nokia music Services .Because I have not passwords and user name.  But today it’s completed more than one year and its subscription has been expired. Can I subscribe with new session and I will pay for new subscription and Nokia music voucher. If yes then let me know. Or tell me another solution because I love Nokia music apps.and i do not want to sell my phone and dont want to buy new phone due to problem of  money. Thanks in advance
    And sorry to written in poor English
    pravindra.seo

    Hi pravindraseo,
    Sad to say, it is not possible to have a music subscription in your phone since you have mentioned that it's a second hand. The only way to use this service is to use the same Nokia account on the phone that was created by the previous owner.
    Hope this helps! 

  • Nokia Music Renewal Problem

    Hi, 
    I am using NOKIA LUMIA 610. 
    My Nokia Music Subscription is ended and want to renew the subscription. 
    On my phone: Nokia Music > Settings > Renew Subscription > Clicked on "Where can I buy a Voucher from?' link which redirected on http://link.nokia.com/support/musicnmurenewals link (which later shows error i.e. HTTP 404 File not Found).
    Later tried to renew the subscription from below given link:
    http://www.oxicash.in/recharge/nokia-music.aspx
    but it also gave problem (Please find attached document for more details).
    Please let me know how can i renew my Nokia Music Subscription.
    Thank You.
    Edward
    Attachments:
    Nokia Music.doc ‏1281 KB

    Hi PalrajRK
    Thank you for posting and welcome to Nokia forum! 
    You will need to have a full Nokia Account if you would like to renew your subscription using a Credit Card or Operator billing. When logged in to the Nokia Store, select Extend your subscription > Redeem voucher on the homepage and enter the PIN code of the voucher.
    Note that your Nokia Music Unlimited subscription is tied to your Nokia Account, so if you log in with an account already in use on a different phone your subscription will move to the current phone and you will no longer be able to download new music on your other phone. 
    If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

  • Nokia music activation problem

    sir/ma'am,
    i forgot my first nokia account details. and i created a new one. may be that is why my nokia music is not working. i have given the complaint with Service Request Number is 1-14327247873. and they asked for few details which i have replied accordingly. after that there is not a reply. please reply.

    Hi rahul478,
    Kindly answer the following questions for us to help you resolve the issue:
    What's the model of your device?
    Where did you purchase your phone? 
    Did you purchase the phone second hand?
    Did you log in with your Nokia account on a different device?
    Did someone other than you, log in and activate the license before you purchase the device first hand?
    Did you allow someone else to log in with their Nokia Account on your device?
    Did you use your Nokia account to sign up or subscribe with Nokia Music before? 
    Where are you located?
    In addition, you can check michaels' post here: http://discussions.nokia.com/t5/Music/nokia-music-activation-problam/m-p/1969510#M22463
    Thanks.

  • Nokia Music - Licence Problem

    I recently reset my phone to factory settings and my downloaded music refused to play. It did attempt to acquire a licence online but the attempt failed.
    I cant download the music on a pc and transfer to my device (N95) as I dont have access to a pc at moment.
    I tried deleting the files and redownloading from the Music Vault but encountered the same problems.
    Any help would be appreciated.
    Message Edited by D3xp2pc on 29-Oct-2009 09:01 PM
    Attachments:
    Screenshot0001.jpg ‏15 KB
    Screenshot0002.jpg ‏12 KB
    Screenshot0003.jpg ‏10 KB

    Even i too have faced this problem before. This is because when you download music from Nokia store, the music files are DRM protected. So only that particular device (your nokia 5800) have the access to play that particular music file.
    Only thing you can do is, Jus connect to GPRS or WiFi from your mobile and get licence from air.The other thing you can do is delete that music file and google it for the same music fil, download it and play it  Lol
    -Prem

  • Nokia 5230 nokia music library problem

    Hi everyone
              i am using nokia 5230 ..the problem is whenever i select option REFRESH LIBRARY the devive is unable to load new music files which i have tranferred to memory card using PC suite...music player is unable to load music files which are stored in memory card...
         plz help me...i even updated the phone software but unable to solve this problem.......but other files such as videos and images i am able to see in gallery ..only problem is with the music files.....plz help me.....thanx in advance

    Think this problem in Nokia 5230 is due to wma files.Just backup n delete the wma files from memory card and try, it should work fine. BTW it was working fine till the last software update.After updating to v20.0.005 only prob came up.In fact there is problem even with files downloaded from Ovi music.

  • Nokia X6 Installation Problem

    Hello,everyone.
    I have jz bought my X6 a few days ago.I am tryin to activate the activation code for my music acc bt i cant connect my device.The reason given is MTP device is failed to installed.Why is that so??
    Plz help me as i want to activate the code.

    there are many posts here about the mpt driver issue. some might help you, some might not. its up to your pc whether it will accept the mpt driver or not. try connecting the phone to a pc/laptop using windows xp to check its not the devices problem.
    Greece Nokia X6 RM-559 v40.0.002

  • Nokia Music Unlimited problem

    I had brought the broucher from Oxicash for nokia unlimited music but twhen i try to put the code in mobile its given the error "There is a problem sending the Voucher code . Please try again after some time ."
    I am trying to put that code form past 3 days but giving me the same error . and when i put the wrong its gives me that voucher is invalid . plzz suggest 

    in this case, you will need to speak to your local Nokia Care as they will be able to assist you: http://nokia.com/support

Maybe you are looking for

  • Is there any way of sharing my Macbook Pro's Wifi connection to iPhone 4 (Not Using iPhone as hotspot for laptop the other way around)

    So a nasty smash destroyed both Front & Back of my iPhone 4, and since having them replaced the Wifi signal has been really weak. I have seen other posts about screen replacement having to be done by going through the antenna, so something could be m

  • Reading data from presentation server.

    I have a text file in which records are space seperated.I will be entering the file name in selection screen in a parameter 'infile1'  and I am trying to upload these records into a internal table using function module GUI_UPLOAD.but i get a message

  • Console keeps disconnecting

    Hello there, So here is my situation. I have 20 2960 CG to configure and since I changed my computer to the Dell 7440 it is a nightmare. This laptop does not have a serial so I am using a star-tech adapter with the Windows Driver PL2303.zip Everythin

  • DDL generation - sequence of views

    Hello, I'm using several cascading database views. After DDL generation the sequence of the views in the script is not correct for database creation, so the script has to be adjusted before running. Is there are way to define dependencies between vie

  • How to fill parameter IS_BIL_INVOICE

    Hi @ll, I`ve created a BSP to call my invoice form from web. In the generated function module of the smartform I have to fill the parameter IS_BIL_INVOICE (based on structure LBBIL_INVOICE). Does anybody knows an easy way to fill this structure? Than