Nokia Music Licence issue

rather annoying problem. I downloaded some tracks from the Nokia music store onto my 5800. Each time i did a software update i lost the licences for the tracks. even though i had backed up the phone beforehand. No Problem, i just re downloaded the licence.
It has now got to the stage where i have used up my 3 licences for each track and The music store wants me to pay for the tracks again that are in my music vault. however, it won't let me do that. instead it comes up with an error.
If i search for the tracks manually and try to purchase them, it takes me to my music vault where it comes up with the error again
I can't even find a way to remove the tracks from the vault so i can go back and purchase them again.
is it possible to remove all the tracks i have purchased so i can start over again?
If this Post is helpful. A click on the White Kudos star is always Appreciated
Last Nokia: Nokia Lumia 800
Current Phone: A Non Nokia Device
Previous Phones:Don't Ask ;-)

Hi vrakesh27
Please contact Nokia Care with IMEI of the phone and PIN from the box. You may click on Nokia Support on the bottom right part of this page and from the website click on Contact us.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

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Nokia music activation issue

When I have given reset to my phone then its showing login.i have tried logged in with new and old user.with both user I am able to login.but when I try to download any song from store then its showing activation problem.'your phone is already registered'.

abulazad wrote:
Hi I'm using Lumia 620.i have purchased from Malaysia lm not having Nokia music what can I want to do...please rly me.....
Not sure if this thread is of any help (Refer the solution post)

Nokia Music - Licence Problem

I recently reset my phone to factory settings and my downloaded music refused to play. It did attempt to acquire a licence online but the attempt failed.
I cant download the music on a pc and transfer to my device (N95) as I dont have access to a pc at moment.
I tried deleting the files and redownloading from the Music Vault but encountered the same problems.
Any help would be appreciated.
Message Edited by D3xp2pc on 29-Oct-2009 09:01 PM
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Even i too have faced this problem before. This is because when you download music from Nokia store, the music files are DRM protected. So only that particular device (your nokia 5800) have the access to play that particular music file.
Only thing you can do is, Jus connect to GPRS or WiFi from your mobile and get licence from air.The other thing you can do is delete that music file and google it for the same music fil, download it and play it Lol
-Prem

Nokia Music Player feedback

Where can i post Nokia Music Player issues, problems, feedback, suggestions, etc...??????????

Okay, so it's been around more than a week since the release of Justin Bieber's next PYD which has yet not been updated in the store. I mean i would surely not like to spend money on a Music Player who doesn't upload latest songs in it including One Direction Midnight Memories album. I seriouslly expected more from u NOKIA

Nokia music unlimited subscription issue

Hi..I bought nokia lumia 720 around 4 month back in india.Now i am in sweden.That time i had unlimited music subscription.But when i tried to download music here it is showing your mobile is already registered with unlimited subsciption .So i terminated my accounts and login with facebook account but instaed of unlimited it is showing you have subsrciption till 7th feb 2014.So let me k now the procedure to solve this issue asap.
Thanks,
Soumya

Hi,
Firstly, Nokia Music Unlimited offers unlimited downloads for a fixed period, in the case of your Lumia 720 this is six months. It is not indefinite.
The error must have occurred because your phone detected that you are now in Sweden. All Nokia Music (now known as MixRadio) services are restricted to specific countries according to the licensing arrangements with the record companies. Nokia Music Unlimited India is not available outside India.
Even if that were not true, unfortunately it was not good to terminate your Nokia Account. When you first activate Nokia Music Unlimited, your phone's factory-provisioned NMU licence is linked to your Nokia Account. You cannot subsequently use that same phone with the NMU service on a different Nokia Account.
Now that you are in Sweden, however, you do have access to all of the services that MixRadio Sweden has to offer, including free streaming of music mixes, and downloading music from the MixRadio Sweden catalogue,
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

OVI Music and Nokia Music store login issues

Hi,
Yesterday Nokia rebranded Nokia Music store to OVI Music in India. Earlier I had Nokia Music Store account as OVI login was not supported in Nokia Music store.
So my Nokia Music account and OVI login were different.
Now when login to music.ovi.com and select India as country , I am asked to login.
I can login with my OVI id but then dont see remaining tracks and download history.
I login with my older Nokia Music account and I can see remaining tracks and History.
Some of my friends report that in their case , their Nokia Music and OVI account are merged and tracks and history details are still there.But this has not happened in my case.
Please let me know when Nokia will be able to merge 2 accounts for me. or is there any way I can do it myself? I know that similar thing happened for OVI share and Sports Tracker accounts but they were eventually merged with single OVI account.
Best Regards,
Suyog

I have replied this in other thread too-
"Me too having same issue, i got an email from nokia music that our older usernames have been changed with OVI at the end of old username and password remaining the same. As soon as you receive this email u can see your download history of earlier . and i tried to login by my friends account too by putting OVI at the end of username, the balance of tracks was there but download history is not there. So i think we all have to wait for that email to come from nokia music care to confirm about our account being updated with download history."

Issues with Nokia Music - Nokia 5800 XpressMusic

Hi All,
I just bought my Nokia 5800XM today and I really am enjoying it. However, the issues I'm experiencing with Nokia Music are very frustrating...
In short:
1) I already updated all components, my Nokia itself and all the applications that came with it
2) I already reinstalled Nokia Music after uninstalling it from Add/Remove Programs
3) Main issue is as follows:
-> Downloading Nokia Music itself: No probs
-> Installing it using the Nokia Installer: No probs
-> Starting it up the first time: I do get a welcome screen where I have to fill in a few things (language, if I want to import music right away and such). No errors here.
-> However, when clicking "Next" in this screen, Nokia Music doesn't load at all. I get an error (MS Vista:Application is not responding and MS Vista is searching for a possible solution). A few seconds later MS Vista can't supply a solution, so the only option is to shut Nokia Music down without ever seeing the program.
This is very frustrating. Even more so, since I got 2 vouchers for a total of 125 music clips which I would really like to use besides my future purchases.
I would really appreciate it if someone knows the definite solution for this very irritating issue.
Thanks in advance!

Hi Freekiedee
Try to re-install the nokia music by following these instructions.
1. Close the Nokia Music PC application
2. Go to Add/Remove programs and uninstall Nokia Music
3a. On XP, delete C:\Documents and Settings\<<Windows username>>\Local Settings\Application Data\Nokia\Nokia Data Store
3b. On Vista, delete C:\users\<<Windows username>>\appdata\local\nokia\Nokia Data Store
4. Download and install Nokia Music from http://europe.nokia.com/get-support-and-software/download-software/nokia-music-old/download
http://www.nokia.com/support

Nokia E72 Nokia Music issue

Hi.. I purchased a E72 and activated GPRS on it. I also got a 25 track free download voucher. I was able to download 12-15 tracks from my phone. However when I Got to Media--Music Store. It tries to connect thru GPRS, however instead of getting regular page to search songs etc, it gives a web page with message that this device is not currently supported. It also gives me a website to check what all phones are supported. I called Nokia care line, but they were of no help. Instead they todl me to uninstall and reinstall ovi player on my phone. I tried to do that but there is no such option to do that and Ovi player is not listed as an app to be uninstalled. Please help me to understand why I am unable to download any tracks from Nokia music now where as I was able to do that earlier. I have also tried to select other access points for GPRS but no help. I can browse Ovi store and download apps from there. I can also browse other web sites on my Phone.

Storage of up to 1000 contacts (depending on available memory).. as per phone specification..
read out here http://europe.nokia.com/find-products/devices/nokia-e72/specifications
¨Arm yourself because no one else here will save you¨

Anyone got Nokia Music to work with (recognise) N9...

Several times over the last months I have tried to get Nokia Music to work with my N95 8GB.
Every time I have spent hours and hours installing, upgrading, uninstalling etc etc but never success.
The Nokia Music PC software will not recognize my phone.
No matter what kind of connection i choose when i connect the phone - PCSuite, Mediaplayer etc, none of them makes the Nokia Music recognise the phone.
I am currently running Windows XP SP3, PC-suite 7.1.30.9, Nokia Music 1.3.20716.09, phone firmware is 31.0.015, phone code is 0550372
I am (_again_) dead tired of this, and for the moment (again) I truely hate Nokia PC software.
Has anyone got Nokia Music to work with N95 8GB?
Regards,
Njål
Solved!
Go to Solution.

Hi Njaale
Yes - it is working fine for me on a n95-
You need to connect your n95 in Media player mode.
You have 1.3.20716.09 but the latest version is - 1.3.2072
1) You can get the latest version from here - http://musicstore.nokia.com/download.aspx
2) If you are having licencing issue it could be because of the drm folder . If step one does not work try to delete the drm folder - C:\Documents and Settings\All Users\DRM . You need to make sure that hidden files and folders are not hidden and also that protected operating system files are not hidden.
To see hidden files:
1.
On the Tools menu in Windows Explorer, click Folder Options.
2.
Click the View tab.
3.
Under Hidden files and folders, click Show hidden files and folders.
Oh and just to be sure you are using nokia music
Here is a picture of it - http://www.slashphone.com/media/data/766/nokia_music.jpg
You can see in that picture on the left hand side is the phone you drag and drop your music into that phone picture to transfer your music.
Nokia pc suite below does not transfer nokia music
picutre - http://tltc.shu.edu/mobile/Nokia-PC-Suite_1.png
This is because the software in the first link (nokia music) is designed to recognise "DRM" software. But nokia PC suite in the second link does not currently do that.

Music Licence not working on new download

Hi,
I've just bought my first album through Nokia Music and put it on my phone from my laptop using the Nokia Music Windows App but can't get the licence to work.
It is working fine on the computer but gives me one of two messages on my phone. It either says it is unable to aquire the licence or takes me straight to my account and tells me to buy the album again.
To make sure it wasn't a configuration issue with the phone I have reinstalled the latest firmware.
Any help would be very appreciated.
Another point that may be relevant is that the Tools -> Actv. keys menu option doesn't exist.
Thanks,
Gabriel

Hi
First make sure you are using Nokia Music to transfer your tracks, as this will ensure that the license is delivered together with your content.
If you have already tried this, I would suggest that you format your memory card and then attempt to transfer again.
Cheers,
elin
http://www.nokia.com/support

How to change country of Nokia Music store

How can I change the country of the Nokia Music store? Currently on my Lumia 920 it shows up as US even though all country settings are set to Switzerland (both LiveID and Nokia Account). The Windows store is set to Switzerland but I can't find a way to change the Nokia Music store. This prevents me from using the store and from upgrading to Nokia Music+
Any ideas?

Hi helvetos,
Glad to know you have tried the alternative fix and it is working for you. One of the customers reported to have fix the issue through this steps:
1. Remove Facebook-Nokia connection ("log in with facebook" feature)
2. Delete Nokia account from phone
3. Delete Nokia account from account.nokia.com
4. Create a new Nokia account by using the "log in with facebook" feature
5. Set up new Nokia account on the phone
*Upon checking with the relevant team, it has something to do with the Facebook connection feature on the phone. Let's see if this will work for the others.

Nokia Music / MIX Radio Bugs and BUGS at Care Cent...

I am feeling absilutely dejected to have bought a Lumia 820.
It has been a year and over but still Nokia has not been able to provide solutions to generic and chronic problems. I have been asking for solution to the music problem since a year but no answer but today at last when i visited nokia care centre (Bohra Communications, Navrangpura, Ahmedabad) IT WAS A COMPLETE LET DOWN ! The guy who received me was a total Noob and illitrate and also all engineers (They didnt even know Amber, Black and whether it can be rolled back or not One guy asked another "Boss can we have Amber in 820 after Reset?. They just did not know anything. I am proud that I have more knowledge about updates and firmwares of my handsets.
My chronic problem was MUSIC ( Duplicating/ Dissappearing / Showing errors etc etc)
My music (downloaded from Nokia music only gets lost, shows errors and moves to other storage folder. I had "Lumia Black" updated OTA.
I bought this lumia for the free music subscription for a year and the person at the service centre said it is wrong. Whatever, but he said that the issue was with subscription. He did not understand that errors "c00d36c4" "player error" etc are not because of subscription but are bugs .....
My phone has been reset (hard reset) for more than 5 times in past month and thats what i do all day. NOKIA IS GREAT !! However just an hour back the Bohra communication care centre again did the same. What the HECK is happening ?
FORGET GETTING SOLUTION, PEOPLE DO NOT EVEN LISTEN AND UNDERSTAND.
I am desparately seeking to throw this NOKIA + MICROSOFT junk away and opt for other.
What did I gain buying a MS Nokia product ? No music since over a year and now additionally after reset the backup also is lost. Last time I did I had to update 23 apps and this time its down to only 8 apps !!!!
God Only Save.
To own a Lumia 820.... U need to have highest levels of Courage !

I am constantly getting the problem you talk about in your second para. I don't experience it if I'm playing Nokia's own Offline selections, but it has been happening constantly over the past few weeks if I use the Create A Mix selections that I have downloaded for offline listening.
Recently both the Offline Mixes and Create A Mix selections reduced themselves suddenly to four or five tracks only in each Mix! Like you, I had to delete everything and download all again. Chews up my data allowance.
Nokia's offline mixes don't appear to download using a free WiFi connection - is that normal? I really have to watch my data allowance. Offline mixes will now expire after 10 days it seems.
Altogether Nokia Mix Radio appears to be full of bugs. I hope their software people are reading...

Nokia music activation problem

sir/ma'am,
i forgot my first nokia account details. and i created a new one. may be that is why my nokia music is not working. i have given the complaint with Service Request Number is 1-14327247873. and they asked for few details which i have replied accordingly. after that there is not a reply. please reply.

Hi rahul478,
Kindly answer the following questions for us to help you resolve the issue:
What's the model of your device?
Where did you purchase your phone?
Did you purchase the phone second hand?
Did you log in with your Nokia account on a different device?
Did someone other than you, log in and activate the license before you purchase the device first hand?
Did you allow someone else to log in with their Nokia Account on your device?
Did you use your Nokia account to sign up or subscribe with Nokia Music before?
Where are you located?
In addition, you can check michaels' post here: http://discussions.nokia.com/t5/Music/nokia-music-activation-problam/m-p/1969510#M22463
Thanks.

Nokia music activation problam slove

This phone is alredy registered with a nokia music unlimited subscription problem

@Hritiraj which issue and/or error message do you face exactly? Today, if you are about a ‘Comes with Music’, ‘Ovi Music Unlimited’, or ‘MixRadio Unlimited’ download subscription, please, there you go …
If you like MixRadio, you have to go for a streaming subscription now (MixRadio+) which does not involve any vouchers anymore, but requires a credit-card – at least in my country.

Nokia music activation problam

I have problam for nokia music activation problam.so please help me nd send my phone voucher code..

Subodhtamang wrote:
Hello moderator, i will tell u my exact problem. I had bought 620 in march the day when it was launched, at first i thought the phone was fine and i didn't check it. The same night when i was at home then i thought of inserting memory card but it was not being able to read it, i tried many times but it was not solved. I contacted the priority from where i had bought 620, they also tried but were unsuccessful and i told them would u give me another set, but they told me to contact nokia care. I went to care and my new 620,1 day old, had to be sent to factory for troubleshooting. After 1 week,my phone had arrived and it was working good. But whenever i tried to download music from nokia music i started to get error messages' saying ACTIVATION PROBLEM, this phone is already registered with nokia unlimited music subscription. Update was also available and i thought it would work after updating it. But the error is still persisting. I tried resetting the phone but still its of no use, went to care too but the one who is supposed to look after this problem is always absent. So this is my detail problem. And ya when i go to nokia music and login and see the details about my account they show me my subscription ends on October 14. I also thought purchasing nokia music voucher would do but i just wasted my 57 bucks. It was of no use.
Just to clarify your concern, you haven't logged in yet before sending the phone for repair. You have sent the phone for repair due to the memory card issue. Is that correct? The issue happens after you received your phone. Is that right? Also, haven't you tried signing in your Nokia account with other Nokia devices?

Nokia Music Licence issue

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