Nokia Music purchase receipts

I have a monthly subscription to Nokia Music+ but my purchase receipts are going to an email address that is no longer associated with my Nokia account. This old address appears nowhere in my account details and the new email address is firmly checked as the address to send payment receipts to, but still I get the receipts coming through to this old work address which will soon be killed off. Any suggestions?

I have a problem similar to yours.
I purchased music online from the Nokia Music store (RSA) via my 5800 XMusic.
I copied the music to my pc (via windows explorer).
When I try to play the files via Media Player I get the same messages about rights and logging on as described and same result as described (that I do not have playback rights) 

Similar Messages

  • Nokia Music purchase/download problem

    Guys
    Need some help as scratching my head over this
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    Just checked by c/card statement and the 2 purchases have gone through
    Ok, so I log back into my music.nokia.com account via desktop to check my purchase history and its says there is none!!!
    So basically I need to problems addressing - double payment and the fact that I am unable to download the 1 track I've paid twice for.
    Anyone any ideas or can point me in the right direction to get this sorted out?
    I've got the Lumia 820 with amber o/s btw
    cheers in advance

    Hi sairaj318
    Thank you for posting and welcome to Nokia Support Discussions! 
    Nokia Music Unlimited licenses are activated by signing in with a Nokia Account,  and once activated personal to the Nokia Account holder. If the same Nokia Account is used to activate a second or third device, the Nokia Music Unlimited licenses are accumulated on that account and only the most recently activated device can be used to access Nokia Music and download music for free. You will be able to play already downloaded music on previously registered devices.
    Therefore, if the device is bought second hand, and the license is still in use by the first owner the second owner is not entitled to the Nokia Music license.
    If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

  • Renewal of subscription of nokia music

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    Moderator's note: The post was edited. The Nokia Music voucher PIN was removed. Please do not publish any of your personal information publicly.

    I have tried as per your instruction to recharge nokia music vr,but it has not been successful.
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  • Nokia Music previous purchases asking me to pay ag...

    As per title, I've bought about 12 tracks and 1 album from Nokia music over last 3 years.
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    One previous purchase - Bibio - Lovers Carving doesn't even show up in my Download list, even though I have purchased it.
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    Can you remember how many times did you re-download the song Bounce by Calvin Harris? Purchased songs from the Nokia Music Store has 3 redownload credits. Once you've used those credits, you'll be asked to purchase them again.
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  • Reload purchased music with Nokia music

    My Lumia 925 is faulty . I gave it for repair at Nokia care center . They told me probably need to change the motherboard and reload everything .
    I bought lots of music on Nokia music , i have all receipts . How can i reload all my music without having to pay a second time ?
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    Kind regards
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    Hello, flybywire. Just to clarify, where are you located and which MixRadio service are you referring to. Currently, we have 2 MixRadio subscriptions namely MixRadio+ and MixRadio Unlimited subscription.
    MixRadio+ is a subscription that offers better streaming experience:
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    For your concern, you can do a limited number of re-downloads. However, MixRadio does not guarantee a recovery service for music downloaded from the service.
    While the MixRadio Unlimited subscription is currently available for India customers only. Your subscription is tied up with your Nokia account & to your phone's IMEI number. Given this information, subscription access can only be done on your phone using your registered Nokia account. 
    With this service, you can download unlimited number of data for as long as you have an active subscription.

  • Nokia Music download is not showing up in the musi...

    Nokia 920
    I purchased a song via the Nokia Music app and I have noticed that even after restarting my phone the song does not show up in either the Nokia Music or music + videos app for me to play it. If i attempt to purchase the song again, i get a message stating that I have already previously downloaded the song. This is a frustrating first time experience. I would either like to know how to get the song to appear so that I can play it or find out how to get my money back.

    Hi
    Encountered the same problem with my 920 so it would appear Nokia have yet to rectify.
    Poor effort to release half-a@@ed products, seems to be the way things are done nowadays.
    Will keep using itunes but hardly an endorsement for Nokia that I still need to use my iphone to get music.

  • Nokia music activation error

    Hi, i just purchased a nokia Lumia 520 a few days back. Registered my nokia account, nd everything was flawless. But yesterday, i had to do a factory reset, nd ever since then nokia music app shows errors. Even after signing my Nokia ID, it keeps showing"this account is already activated" or some txt like that every time i try the download link of a song. Help.
    [email protected]
    Moderator's Note: E-mail address was removed. Please don't publish your personal contact information on a public forum.

    I also have a same problem ,pls tell me solution

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    Hi rahul478,
    Kindly answer the following questions for us to help you resolve the issue:
    What's the model of your device?
    Where did you purchase your phone? 
    Did you purchase the phone second hand?
    Did you log in with your Nokia account on a different device?
    Did someone other than you, log in and activate the license before you purchase the device first hand?
    Did you allow someone else to log in with their Nokia Account on your device?
    Did you use your Nokia account to sign up or subscribe with Nokia Music before? 
    Where are you located?
    In addition, you can check michaels' post here: http://discussions.nokia.com/t5/Music/nokia-music-activation-problam/m-p/1969510#M22463
    Thanks.

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    When I have given reset to my phone then its showing login.i have tried logged in with new and old user.with both user I am able to login.but when I try to download any song from store then its showing activation problem.'your phone is already registered'.

    abulazad wrote:
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    I have problam for nokia music activation problam.so please help me nd send my phone voucher code..

    Subodhtamang wrote:
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  • Cant access nokia music

    I have purchased my lumia 620, three months ago.i M frm India. When i download or play radio mix or offline music it say" you phone is already registered with Nokia unlimited subscription .". What to do pls help me

    I am using lumia 800 and last week its was got hanged automatically. I went to Nokia care centre and they update it for me. After that my Nokia music is not working. It shows Activation Problem and this phone is already registered with us for unlimited subscription. I have already try to do log in n log out but it is still not working.
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  • Lumia 520, Nokia music expired

    Hi team,
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    Hi everyone!
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    The Nokia Music Unlimited offering comes in 3, 6, and 12 months. You can get this by purchasing a compatible Nokia mobile phone. For further assistance, please contact Nokia Support:
    www.nokia.com/support

  • Nokia Music Licence issue

    rather annoying problem. I downloaded some tracks from the Nokia music store onto my 5800. Each time i did a software update i lost the licences for the tracks. even though i had backed up the phone beforehand. No Problem, i just re downloaded the licence.
    It has now got to the stage where i have used up my 3 licences for each track and The music store wants me to pay for the tracks again that are in my music vault. however, it won't let me do that. instead it comes up with an error.
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    I can't even find a way to remove the tracks from the vault so i can go back and purchase them again.
    is it possible to remove all the tracks i have purchased so i can start over again?
    If this Post is helpful. A click on the White Kudos star is always Appreciated
    Last Nokia: Nokia Lumia 800
    Current Phone: A Non Nokia Device
    Previous Phones:Don't Ask ;-)

    Hi vrakesh27
    Please contact Nokia Care with IMEI of the phone and PIN from the box. You may click on Nokia Support on the bottom right part of this page and from the website click on Contact us.
    If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

  • Request for Nokia Music PIN Number-Nokia Lumia 620

    I have purchased new Nokia Lumia 620 smartphone on 05.04.2013 in Mumbai. I have not received Nokia Music download account activation PIN so far. Kindly guide me or send me the PIN on my registered mobile number.
    regards,
    Sachin chaudhari
    Mumbai,India

    Sir,
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    Moderator's note: We removed the contact number. It is not wise to provide personal information in this community.

  • Nokia E72 Nokia Music issue

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    Storage of up to 1000 contacts (depending on available memory).. as per phone specification..
    read out here http://europe.nokia.com/find-products/devices/nokia-e72/specifications
    ¨Arm yourself because no one else here will save you¨

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