Nokia N78 Problem - Urgent

Hello,
After updating my mom's Nokia N78 firmware, the phone asks for a lock code. The code has never been changed, so we tried the default one (12345). But it didn't work. Then we tried the most common one my mom uses, in case she changed it and didn't remember. Still didn't work.
So my question is: is there any way to recover the code? And if I can't do it manually, would they do it in a Nokia shop?
Thanks in advance.
P.S. I tried hard reset (* + 3 + media key + turn on) and it still asks for the code.

Lock codes can only be reset by a Nokia Care Point. They will probably require proof of ownership before they will reset it for you so do remember to bring the receipt with you.
You can find your nearest Nokia Care Point at:
For UK
http://www.nokia.co.uk/A4228006
For Europe:
http://europe.nokia.com/A4388379
For Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair.

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