Nokia N8-00 Problems

Question

I chose the N8 for the specification & I believed Nokia must have corrected all the faults in the previous N series handsets, especially with the arrival of Bells software but I am deeply disappointed. I have two identical handsets and have used one for more than eighteen months but the battery now holds a standby charge for only a few hours so I switched to the unused "new" unit: less than a month in use and not even fully configured yet and it is bricked. I am sending it for repair because I cannot afford to buy a new phone but I will still have problems even if it is repaired because:
I connect the handset to my home wireless network and it loses the connection within less than an hour. It does not connect automatically when I arrive home and I have never managed to connect it to any other wireless network as it seems to screw the passwords. I must constantly check to see it is connected at home.
Even when it is connected to the wireless network, email is not sent via the internet connection but only on the mobile data/3G connection and as the handset aerial is so poor that I rarely have a signal in my own house my email will not be sent while I am at home unless I stand at the window and continually press the send and receive button. Sometimes my outbox has emails for a week or two if I have not remembered to force sending (this takes about ten minutes).
What use is email that does not go anywhere? what use is email that cannot be forwarded? I receive an email from Nokia to my Nokia (ovi) account and try to forward it to my PC but it hangs on the "retrieving" screen for a while then quits the email application! It takes several attempts to retrieve some emails and I do not even try any which have attachments. This is often a problem with Nokia emails!
I have no use for facebook on my mobile but I cannot delete it. It is the same with Twitter, I use these on my home PC only but cannot remove them from my handset and facebook inserts itself into my contacts details and adds captions I do not want. What is going on with this? I should be able to configure my phone the way I want it. It is the second decade of the twenty-first century, why is Nokia locking apps onto my handset? I have no use at all for E! News and several games but again, I cannot remove them.
The bluetooth connection to my headset is excellent but sometimes it simply forgets it is paired so I must stop (if in the car) whatever I am doing and start again switching on and off, pairing and connecting: where is the convenience?
If I attempt to switch on the handset while it is charging then it refuses to respond or it switches off again, my spare handset after three weeks use just died as I plugged it into the charger and has not recovered, looking on the internet I find this has happened to thousands of users across the world: Nokia give them no service after this and they all speak of being previously loyal customers, I have tried for months to complain to Nokia but my contact is either ignored or just does not submit. No other company has shown such contempt for it's own customers.
My wife's Blackberry uses the same carrier and never loses signals where and when my Nokia does so it must be the handset failing.
Since the last update (Belle) my camera takes so long to switch on that the shot I wanted is often gone: my 16 month old son is often funny and worth photographing but the wonderful camera on my phone is still considering opening the shutter when he moves on. If I have the camera open and ready then one shot is all I can take as it takes so long to return to shooting mode (if I press the back-arrow twice it waits a while then switches out of camera mode completely). that seems to be a screen fault.
The touch screen is so sensitive when I type a text that it takes the letter adjacent to the one I am pressing unless I am extremely careful if however I am using any other function then I must smack the screen repeatedly to make it accept a button press after which it might take one press action or several depending how it feels. sometimes it flatly refuses to respond at all. I tried to buy a stylyus but found they are only available from Nokia shops: the Nokia shop in my home town was closed down so I went to London but that one had closed down too. THE NOKIA STORE IN THE CAPITAL OF THE UK (the world's fifth richest economy?) HAS CLOSED. A nearby Vodafone dealer told me he thinks there is still one in Reading. I tried to find a store using the Nokia website but I quit such timewasting eventually as I am constantly presented with Carphone Warehouse address (BY NOKIA ON THEIR WEBSITE). So, no stylus, no Nokia shop for advice or support which is annoying because the staff in the Guildford shop were so helpful and gave excellent service to all who asked, I am sure they kept the public opinion of Nokia in a high position but they were "replaced" suddenly and then the shop was empty.
One of the main reasons I chose the N8 was for the FM broadcast feature because my car had no connection to the audio system for MP3 music, it was very useful in my Jeep because the aerial was in the front windscreen but I no longer have that car and the broadcast only gives a signal strongly enough of the handset is very close to the aerial so the rear of the roof position on VW Group motors is a killer unless you have a rear seat passenger who can hold the phone above their head.
I need a smartphone for the phone, the camera, the calculator, the calendar, the email, the internet (occasionally), the PC synchronisation and a few other applications like the maps (which are brilliant when they work). I have problems with almost every function on my phone but my friends have no problem with their Blackberry, HTC, iphone, Samsung handsets so why? why has the world's premiere mobile phone manufacturer lost the ability to produce a reliable handset?
I could continue, my N8 gives me so much frustration each day, but what is the point? The greatest frustration is Nokia's refusal to listen to the complaints from it's customers: it is almost impossible to contact Nokia and they fail to answer whatever does go to them. I think my only recourse is to save, buy a different phone and continue to blog and tweet about the **bleep** service now available from Nokia. I am kicking myself for all the times I tried to convince friends and family to use Nokia products: since they tried to make a smartphone (N70?) they seem to have lost their minds.

Answer 1

hi mate,
sorry to hear of your problems. from the sounds of things, sounds like you received faulty handsets, i've never had any problems with my N8 with any of its functions in the entire time that i've owned it (and which is now on Nokia Belle Refresh).
sounds like you need to visit Nokia Care for resolution of these issues: http://nokia.com/support