Nokia N8 with Nokia Belle does not recognize heads...

My headset (WH-701) is no longer recognized by my nokia N8 after I had updated to nokia belle. I first have to put my headset into the 3,5 mm AV connector before being recognized, and even then the headset may stop working after a few minutes. Once the headphone is working I still cannot make use of the (music)buttons on the headset (louder, softer, next, previous, etc.) Please can someone help with this problem? There must be a solution for this? I am using the headphones every day.
I know that already started on several topics, but Nokia has still not responded to this problem!
Thanks in advance for your help

hi there mate,
if you are having problems with your phone, you can try checking via the phone itself or via Nokia Suite, if there are any firmware updates available, and to please update to the latest version offered. If there are no updates, try re-installing your current firmware, and if that doesn't work, then Restoring to factory settings. Failing that, perform a three-finger hard reset and if that doesn't work either, then you will need to take your phone to your local Nokia Care point for them to inspect.
to locate local Nokia care: http://nokia.com/support
Remember to backup all personal data first

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