Nokia N95 8 Gigs "The Phone that got forgotten"

Question

Dear Nokia Support,
After I have bought this phone, I was not as please with the price and over all service that I have received from Nokia. I didn't care that it was expensive, but the service... Lets me begin where I have bought this phone for over 24,500 baht (Central World Power Buy, Bangkok, Thailand) [new copper color, N95 8 gigs]. I've bought the phone for the look, services, GPS system, but I am sorry to say that I didn't get any of that.
Lets start from the back; the GPS system. It takes so long to get the sat. lock, not even counting the time to calculated route, I was confirm with the Nokia Customer care that it will be resolve when I upgrade the firmware to 20 something. Unfortunately, when I have upgraded my phone, the phone act very weird and GPS function take even longer than it was before; even with the aids of GPRS where it should have taken only a few mins if not less. It would taken over 5. (this function become obsolete for me, as it is not helping me in anyway)
Secondly, as it was claim on the website of Nokia that Nokia have the best Care service. It was not for me, at first it was ok, as I was in the shop to get my phone firmware update, i got premium services and being taken care off right way. The reason that I was in the shop the first time was because I was using the Windows Vista at home, Nokia Care software was not support it (talk about up to date??) The second time however was different (MBK, Bangkok, Thailand) I didn't show my phone like the first time, I simply told them that my phone need fixing. My N95 screen went blank all of the sudden, I could make call normally but I could not see anything on the screen. One of the customer rep. told me that it would take 3 hours to fix the phone. So I was very please that I was being taken care off. Before I am going further, I would like to add that I have only use this phone for little over 3 months, I have never drop the phone or expose to any wet condition, and I have always keep the phone in the leather pouch that I bought for it. Now, back to the story. One of other rep, came over and told me that she could not find me on the system and I would need my recipt to get my phone service... (wait.. I bought this phone to 3 months, yet already have service here once.. and I still need a recipt??? I was very **bleep** at that point as the way they are saying that I would not get my phone services for I have not have my recipt... eventually she went to the back and finally saw me on the system. At that point she gave me a different answer than the rep. that he was handle me before, she said this phone need to be send to the center and it will take over 2 weeks for it to be fix. After argue for a while, she said that she will need to ask the tech. and she got back to me and say that she will have the tech. try to do something to the phone (I guess replacing some hardware) for 3 hours and she will either get back to me or I have to come back in 3 hours. After 3 hours has passed, I came back to the Nokia Care Shop and ask for the status of my phone, and found that they were waiting to talk to me about the phone. She said the phone have some water stain inside, and it will not be handle by Nokia as it is void the service agreement (well, my phone have not been anywhere near water or drop anywhere, the only reason this happend is only maybe from the my sweat.) and it is going to cost me over 2,200 baht to fix the phone as water mark void the service agreement.... well my phone was void because of normal use.. and it has only been 3 month. I guess Nokia is not for me, as I can't even sweat when using the phone. and I am not talking about a lot of sweat either, because my office is always in the air conditional Building. It was not as bad if she have called me faster to lets me know this other than letting me hang around for 3 hours and ask for the status. Now I have to wait 2 weeks. This is what I got from the best of service care in thailand. Furthermore, I know I could have just walk to the other end of the mall and get my phone for maybe half the price and possibly in less than an hour. Maybe I was stupid....
That was it, maybe it was my mistakes to even pick this phone from the begining, it wasn't cheap, changing it to a dollar is over 700 dollars phone. I was left with no choice, the phone is in parts in their hand. In order to fix my phone I will have to pay for the repair... or else I would just lost that 24,500 baht that I have just invested on the phone for merely 3 monthes. I will mark that Nokia is not for me and I will never buy anymore of Nokia Product. Expensive yet not user friendly. As soon as I got my phone back from the service, I am just going to sell it.
Soravis,
very disatified customer of Nokia

Answer 1

Check these:
(1) Phone software version - v20 and up have better GPS handling than earlier versions, if you have earlier than that then update.
(2) Maps application version - if you have v1.2, update to v2.0 (this version will be inbuilt if your phone can update to software version 30 anyway) - this version is much improved.
(3) This model has its GPS receiver positioned beneath the keypad, rather unusually, so make sure you have the slide open when using GPS.