Nokia N95 not updating using the Nokia Software Up...

Hi guys
just got my n95 today, it has v10 fw on it and i would like to update it to v12.
ive downloaded and installed latest pc suite and downloaded the latest nokia update software
i run the updater and it says found new software (v12), please tick the box to acknowledge etc etc
so i click on ok, and it says updating....
then 2 mins later i get this screen:
http://aycu30.webshots.com/image/24429/2000451008485701969_rs.jpg
Which says "phone recovery - please remove battery and restart the phone"
so i got to take battery out and retry, but i get the same error. not too sure what to do now? the fw it downloaded was 113mb.
i have tried it on vista pc/laptop and a xp pro pc and still get the same error.
ive tried using different usb ports, connected the usb directly to pc (without any hubs etc) and still get the same error.
it looks like this n95 doesn't want to be updated. The n95 still works though, i just want to update its software
anyone had any thing similar? is there anything else i could try?
any help is much appreciated
thanksMessage Edited by bigup on 27-Jul-200710:15 AM

Handsets that allow for updating, have a small piece of software within them often called the boot loader, that allows the new upgraded software to be flashed into the device.
If the Boot Loader is damaged, then the upgrade of the device software from the Nokia Software updater cannot be performed.
A Nokia care point is able to rectify this because they can use the service connector on the handset to reflash the software with their equipment.
This will be done for free if your handset is in warranty.
Shunts...
I will mostly be communicating with a Nokia E72 Zodium Black
Nokia E72-1 with Vr 051.018.207.04 Software
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