Nokia N96 RM-247 Start-up failed after update with...

Hi, i just installed nokia software updater and it updated my N96 from 12.XX to 20.50 and the phone was working fine for couple of hours then the battery gose off and when i conect it to a charger it displayed "Phone start-up Failed. Contact Retailer", and i went to the nokia care "Delta comunication" in Iraq-Baghdad and they blame my because i updated using NSU and they said that action made me out of the guarantee that should last for 1-Year and in this case they'll repair it for price...
after 2 days they reterned my mobile and said that it's un repairable and i had to trash it!!!!
so any hoped solution?
or i completely lost my new N96 #_#
Myth-X

usually when phone startup failed is displayed, this is due to the firmware update. after firmware updates it is always recommended to perform a hard reset (three-finger hard reset), that will delete everything off your phone memory, and give the phone a clean slte to work with. i have updated many a friends firmware and have noticed that everytime the phone acts buggy if you do not perform this hard reset. so do this reset, which involves holding the green call key, 3 key and * key all at the same time, then pressing the power button. make sure the device is turned off first of course though. i would recommend a backup of course, but you can't even get your phone to turn on so it is inevitable you will lose data.
let us know how it goes, hopefully your phone can be saved.
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