Nokia N97 Bugs/Issues

Hi all
I am sorry of there is another thread to this, but this is the firsttime i have used this forum. I was just wondering if anyone has been having any problems with the Nokia N97. I got the black one sim free. I bought it from carphone warehouse. I had to exchange the phone, due to it going off and rebooting itself. I did the software update and was still having problems with assigned ringtones just defaulting back to the nokia tune all the time!! anyway with my new handset I am having problems with the alarm clock not going off on time!!!! and occasionally when I want to change my profile to silent or outdoor when in work, it doesnt work, or rather it does, but doesnt show on the fromt of the phone so when i switch it off and putit back on it has changed. i reset my mob yday and started again cos at one point the phone was flashing on and off but i think that was sumit to do with the web being down or summit with o2. Im in 2 minds I don't know whether these things will be fixed with another software update or while im within 28 days go and exchange the handset again!! which i dont really want to keep doing and am wary that the next handset cold be the same or worse...
Anyone got any views or advice....cos im lost...I luv the phone, i really do, just want everything to be sound!
Help...
I have rang nokia care and are still waiting for a call back

hi there,
why dont u have a look at this thread u could have done a bit of search before posting a new one
/discussions/board/message?board.id=smartphones&thread.id=143744
Awaiting for Call back from NOkia care is highly unlikely, Next to impossible ,u can use this discussion board instead to sort it out
good luck
cheers.......
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

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the bug
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copy number from notes to contact not work !

Copy and Paste from Notepad to Contacts works fine here. Try rebooting your handset.
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Hello
I got the following issues:
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just got one myself and having the same probs... seems that the firmware isn't up to scratch but be patient as I am trying to cause no doubt that the updates will be with us soon... fingers crossed and all that. Am hoping thats the case and not that mines faulty too.

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Just thought I'd add a follow up to this. Last night as I couldn't add my email account using the standard Nokia N97 email set-up so instead I used the Email Client application (Email on 3) that came from Three Mobile (my network provider) in the UK. I have been using this Three mobile client for my work email but used the N97 email app for my hotmail but the hotmail account stopped working when I upgraded the firmware software a couple of days ago and have been unable to add any new email accounts using the N97 email application. However last night I added my hotmail account using the Three email client and on doing so I got back 42mb from somewhere. I don't know if this is a fault with Three email client or some other interaction somewhere but from nowhere I got all this space back.
For months I have been losing space and have been removing applications to get back last bits of space but was now down to below 1mb for the past week and ran out of apps to delete.
I think this was probably yhe Three client app but am a bit suspicious that after this firmware upgrade I cannot add any email clients using the standard built in email software.
Just though I'd post this in case it helps anyone else of points someone in the right direction. Will keep an eye on the space and see if it still goes down quickly and if so will try deleting the hotmail email account and see if that frees the space. I will post back if that is the case.
Definatley reluctant to do any more firmware upgrades from now on though as have lost my built in email app (fails to connect to any accounts anymore) and can no longer use the external wireless Nokia keyboard I had. Hate to think what I'd lose on the next upgrade.
Thanks

Nokia N97 - faultiest phone ive ever had

Hi guys im new to the forum and its interesting to see just how many people are suffering with issues with their n97. How Nokia have managed to release a phone as buggy as this is unbelievable. I will never buy another Nokia, there are issues with EVERY software update, alarm doesnt work, keypad freezes, unlock/lock doesnt work, cant open SMS, memory always saying it is full. How is it possible to release such a bad phone? Why are they still not capable of fixing the problems?

@markmacdonnel
Nokia are defently one of the best companys to follow up their phones. Samsung and SE does hardly make updates at all.
Around on different forums you will find people complaining about any phone on the market. Today I read a few posts about the desire freezing and rebooting and peeps wishing they had never bought it.
If you buy a HTC with WM for instance, you will likely feel that it's a xtremely heavy and have a lot of wierd bugs or are non userfriendly. - Giving some time on XDA dev. site, you will find ways to tweak and do whatever you like with it, but it needs some effort.
I have an Iphone my self, which works flawlessly, but I have friends who also have a lot of problems with theirs. - Freezes, reboots, and gpu burn to death.
What I'm saying is that there are faults and issues with every brand and every model.
Nokia sells a enormous amount of devices every year, from cheap basic phones to expensive N and E series devices. Apple have one phone to work with which the majority won't afford. Iphone is great, but Nokia is "bleep" great too.
Take the HTC HD2 which has extremely great hardware, unfortunately a lot of users have now gone almost a year with problems of sms's beeing stuck in the outbox... I've read a "few" comments about that for sure - It was far more expensive than the n97...
Don't misunderstand me, I know that the n97 has been a pain for a lot of users, and I do understand your frustration, but the point is, you find it everywhere... Dell computers, HP computers, gps's, phones, tv's.
Now, if you want to, I and many more here would like to help you with your issues, and perhaps get it to work like it has worked a few months!?
You say it has been working for a few months... Do you remember doing anything to it right before it started to misbehave? - Installing any 3rd party apps, deleteing anything, change settings etc?

Crime of buying a Nokia N97

I see that I'm not all alone who has issues with N97. This is the worst phone ever and guess what I have a Nokia 6630 from the time it was launched and it works better then N97.... My phone was with their repair team for almost a month as firmware issue, camera flash was constantly on despite switching the phone off (on connecting the battery it would start), the camera quality was soo bad and its settings never responded; you login to facebook and cannot logout, the phone gets hangs in between, the swipe doesnt work sometimes when you try to answer the call, while loading applications or widgets the screen goes black... I have set the main internet connection point to be my WLAN but sometimes it automatically switches to "Data Package" by the service provider which I have not made as an access point and clearly defined WLAN (lost all my credit due to this).... once back in the WLAN area the phone does not search and connect to it by default and the other net applications like news, weather, etc does not connect unless I reset the phone.
Its been two months since I bought this phone with one month being with Nokia for repair work (infact they swapped the whole phone) but did not replace it... Yeah finally can someone tell me how to delete the email headers from the mailbox... it never deletes and hoped this would have been resolved by the new firmware as per Nokia service people...
I have had HTC phones - my god what a phone it was and never had to these issues esp with WLAN as it used to automatically scan and update information..
Exhausted and mentally tortured by Nokia N97 and time taken to repair the phone but still no difference.... should have gone for HTC Pro2
P.S - Nokia please recall this stupid **bleep** machine of yours and replace it with a new one or refund customers back their money...

"Many users of the N97 have been reporting various system based errors and bugs that have been plaguing the device since its release date. There are even entire forums dedicated to the bugs and problems of N97 users –a testament to how unstable the system is. The big blow came as both mobile carrier Vodafone UK and distributer Electronista have stopped offering the device to customers. Electronista now redirects buyers to the more stable N97 Mini and Vodafone no longer lists the device."
LINK to Article: http://www.mobileblog.mobile-deals-compared.co.uk/2009/11/industry-news/is-symbian-sinking-n97-and-s...
I love my purple screen, 1/2 day battery, sketchy touch screen and $800 price tag - I call it my Lumia 900

Nokia N97 - No Text Message Notification and a Few...

I love my nokia n97, but i'm rapidly falling out of love with it, i have owned it since the end of august and this is the first time i have really hit a major problem with it.
The main problem being is, that the phone no longer gives me a text message notification or noise in that it being on the home screen it does say "1 new message" and i have to constantly have my inbox open to see when i have a new message and constantly check it all the time, for a person who is texting constantly this is probably one of the most annoying problems. If it makes any odds its using the mass memory.
I called the support line and have tried the following:
- Upgraded the firmware (no effect)
- Hard reset the phone (without the backed up data on it, the text message notification works, after placing data back on it, problem comes along again)
- Cleared cache (no different)
- Hard reset the phone and restored data on phone without the settings (this has worked for a while, less than a day, and is now playing up again)
Along with a few other problems that have started which i am confused whether it is the actual application or my phone that is the issue with this:
Facebook - No longer works proberly, freezes regulary, excessively slow at loading any content up.
AccuWeather - Can never find my location through gps and sometimes unable to load data for a pre-set location.
-At points through the day i do get error messages too that don't really make much sense, "cannot retrieve data" "error" and "internal error, reset phone"
Also when hard resetting the phone the second time round, originally built in applications disappeared so i had to re-download them through Ovi Store again.
Other problems include phone basically freezing regulary mainly on startup, and start up time being long before it lets me push a button, and loading content for the homescreen, the 3 widgets and the speed-dail take excessively longer than they use tooo.
My phone is suppose to be getting 'repaired' within 48 hours, is this true? I got told by a friend that his took 2 weeks+.
Or a replacement and how does this work and who is responsible for giving me a replacement. (Nokia, t-mobile, mobilephonesdirect?)
Could all these problems be linked back to a faulty sim card?
What on earth has happened to my phone, is this fixable, isit a software bug that cannot be sorted, why has this happened, why now, i have never run into any problems before?
Is there something in the data, i can't think of anything, if so what?
This problem started totally randomly?
Isit somesort of weird memory issue?
If i was to get a new phone, will i not run into the same problem again, what happens if i do? Do they keep replacing it or fixing it all the time?
Sorry for a long post, hope someone here can help......

N97 is going back in again today for them to confirm it is un-repairable and then they are going to send me out a new one.
The guy said it was a software issue which was caused by t-mobile putting their own software on the phone, which is absolutely stupid, if operator's software is going to cause a phone to malfunction, then don't let it on!!!

How can I download flash player in my nokia n97?

how can I download flash player in my nokia n97??
I can't view any videos at website
Moderator's Note: Subject line changed as it is not seem to be a relevant and support issue.

It depends in what format the online videos are.
For some formats you might find appropriate players on Nokia Store
If you're trying to watch youtube movies, you can point your phone's browser to http://m.youtube.com/

Problem updating Nokia N97 firmware over the arir ...

OK here goes,
I'm having some real problems updating the firmware on my white nokia N97
I recently bought it of the web as a 12 month contract onto t-mobile (not there website though) in th uk
After noticing some problems i googled and noticed a firmware update had been released on 1st july 2009
I tried to get the firmwae over the air (OTA) via typing in *#0000# and selecting check for updates. I get no updates available for nokia and t-mobile (unsure what the difference is?)
So i heard try using nokia software updater.
i downloaded latest version 1.6.13 and installed it on a windows vista 32-bit home premium laptop ok
i have also installed all of the stuff that came with the cd with the phone (ovistore etc )
when i plug the phone into the laptop i get four options (PC, media, usb and something else) first time it ran it installed the necessary drivers and so therefore when i now plug it it just connects as expected.
so the laptop is detecting the nokia n97 at this stage
when i then load nokia software updater click next i put the phone into general mode on full charge with a sim card in it and click next again to detect the phone is pc suite mode
after about 2 minutes it says it can detect the phone although i can go to my computer and traverse the folder view!
i can even set it off looking for the phone pluggin it in and the autoplay options of vista will kick in in the background detecting the phone (ie outisde scope of nokia software updater)
i have tried all different connections mode pc suite mode etc different profiles nothing. tried it onto different pcs with different windows version on it. tried reinstalling software updater
my software version is 10.0.012 and my product code is 0587240
interestingly when i goto the can i update on nokias website it says no i have the latest version when i supply this information. weird
im kinda in catch 22 because there is a bug with pc usb detection of the phone in version 10 but i cant update to version 11 because of this bug
its driving me nuts any help greatly appreciated
thanks in advance
Cheers
kyle

kyletindle wrote:
i did a hard reset using *#7370# and locking code 12345 and the phone did reset but software updater does still not recognise the phone whilst ovi suite does and nokia sync etc
to make matters worse it has broke my facebook app error: undefined
mega
just what i wanted cheers nokia
It will break your facebook as you have re-formatted the C: drive of you phone. Was you facebook installed to the E: drive by any chance?
Go to OVI Store and re-install it.
It may be work installing it from OVI Store then un-installing that one to clean off the mess you have been left with post formatt and then re-installing it fresh from OVI Store.
As I always say. Before doing a re-format always uninstall all apps/widgests before doing a hard reset or factory reset.
I also do a this and a factory reset before firmware updates to clean my phone. Should really do a hard reset/format as this would be cleaner still, but tehn I would have to do a lot more set-up afterwards.
N97 (Product Code: 0585262 (Voda UK)) FW 12.0.026
95 8Gb (Product Code: 0558787 (UK)) FW 31.0.018
If a post by a user has been helpful, please click on the Kudos! button.

Nokia N97, can someone help me please

Okay i've had my Nokia n97 for more than 6months now and its been working great except lately my facebook app wasn't working and i had to update it,
so last night i backed up my files on my mobile and i connected it to the pc and updated it with the program that the mobile brings with a cd it was okay then i went back to restore my files and it said it had to restart so it turned off and i went to turn it on again and it stayed a blank screen with the nokia sign in the middle in blue (when you turn it on it that usually shows) but it stayed stuck there it doesn't go to pin code nor anything, and to turn it off i have to take the battery off,
any ideas how to fix this or i have to go to the shop?

Yep, if you could not use facebook on the webbrowser, it would likely be some issue with facebook (servers etc.)
There a lots of posts on different ways to handle the full memory message.
Fw update, clean privacydata in browser, change messagememory to E, or soft reset. Use the searchbar and see if you could find anything. Gotta go to bed now. The n97 is a buggy device, and many customers experience wierd behavior. Often it is caused by low memory on C, corrupted storage as memorycard or E, or bad apps. You could always try a reboot too.

Nokia N97 software update V20

All Those out there Running V12 on the unlocked Vodaphone N97. That are now on 02 V20 is now ready for download on the Nokia updater Suite Or Ovi Suite In the UK
Ps don't forget to backup all the stuff on your N97 first on Nokia suite.
The update has cleared loads of bugs from what Phone
Touch screen does not lag or Stick when going down the Screen
Music player has had a make over
Video Player folder has been updated
As has the Picture folder
Ringtone now Rings in the Tone you set. Not the default tone
The home screen looks more cleaned up
There must be Load more treaks that have gone on
but I have not found Yet
Message Edited by loadup on 29-Nov-2009 03:35 PM

updating to new firmware depends on product code which represents your region of purchasing, language pack and if it's branded or not .... so NOKIA releases firmwares and release it for every product code depending on mentioned points if ur product code hasn't the v.21 update, that means that nokia didn't release it for your product code yet or your phone is branded with an operator and that means that you should go to the operator care center
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

Nokia N97, Phone from hell (CHINA), built for the ...

Well the subject spells it out, No need to address all the issues. My biggest dissappointment besides a $600 phone not functioning after only 5 weeks of use is; I paid premium price for a premium mobile phone. For the price of a N97 I could have bought a good notebook and a simple mobiel phone. The biggest issue was that is said "MADE IN CHINA". Does it matter where it was made vs who made it? Absolutely, does matter. When you pay top dollar for a complex device would you rather see it made in china, Korea or Finland? How many of you folks would buy the same item and choose to take one that is made in china? If they had told me that I would be recieving a chinese made original Nokia N97, I defintely would not have completed the purchase. I know I am not alone on this one.

no i does not matter where your nokia was made as long as it is genuine. my nokia was made in china as well for the US market. the quality and components are the same for all production plant of nokia irregardless of where it is made.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Help!i bought a Nokia N97 over the internet and ev...

Hi!
Im hoping someone can help! I bought a nokia n97 over the internet and unused one, when i got it it was aparent it was bought in asia, as it had a two pin plug and well..it said on the box!
i am able to send/recieve texts and calls but evrything else i go into it says check operator settings and when i go to facebook on the hompage its in chinese...
have i been done?
help!

But why then Nokia seperates according to product codes if a device can be imported and exported anywhere arnd the world? This makes most customer having difficulties after purchase to update the firmware and additional products.
If another product code tagged device arrives in the country which its not meant to be sold? then the customers will face difficulties.I've seen firmware updating issues as a serious matter, since most people are not enjoying these stuffs.
As in my country the product codes are:
0570197: APAC1 Blue Malaysia
0573786: APAC1 Black Malaysia
0570196: APAC1 Red Malaysia
I'm an Xploit - Please feel free to post your issues, feedbacks in this discussion forum and I'll do my level best to help, otherwise my knowledged friends whom are around willing to help you. Thank you !

Nokia N97 not charging

My Nokia N97 use to be in perfect condition and would charge every time i plug it in. However, lately whenever I plug it in, it charges and then it stops and says "Unplug charger from power supply to save energy" and then it says "Not Charging" and then it charges again and then it doesn't. The light near the charging slot always turn on and off multiple times. I have to play around with the charger and plug it in and out multiple times to get it to work. When it finally starts to charge, it takes extremely long to charge. It used to charge quick but now it take hours. Also, if it is charging, and I accidently touch the phone or the cord, it will immediately stop charging. Then I have to play around with the cord again so it will charge. Please help! What is the problem with my phone and how can I fix it? Thanks so much!

I have the exact same problem.
A new charger does not solve the issue.
The problem also occurs on USB. However, the USB connection is left in place even if it stops charging. And when connected to the charger: the phone does notice the charger is still connected. As soon as I pull the plug it immedieately puts up the notice again that I should unplug it for energy savings.
So it does know it is connected, but it simply refuses to charge the battery untill you disconnect and reconnect it multiple times.
This is either:
1.) A software issue
2.) A issue with the battery's internal protection.
I sent a large email to Nokia regarding this issue as this entire N97 is starting to me very angry. Nokia must be laughing very hard about the people paying a ton of money for a product that doesnt even work and will not work for even a year!
Camera slide problems, unlock slide falling off, C: space running low even if you install everything on E: and now the battery that appears to be dead after less than 8 months.
And support or warranty service is nowhere to be found, the nearest Care point only helps ppl that have a business contract with them and the other care points are uber far away. And if you want to send your phone: it can take up to a month or more before it will be repaired!
Great job Nokia.... Your service is extremely bad, and with such a bad service: your phones are way too expensive. You dont care about the clients as soon as they have paid. You dont provide any service at all.
To topic starter:
try to charge your phone on USB. If it charges without issues: get a new charger.
If it gives the same issues: Check your battery or try to find a Care point. Although the care point dont really care about customers.
-edit- "Foul" language replaced.

Nokia N97 software version 11.X.021 released

Nokia N97 software version 11.X.021 released This software release includes significant improvements in the software stability, especially email, imaging, USB detection, widget stability and display transitions. To enable you to get the most out of your Nokia N97, the release also includes an Ovi store client. Further application updates will become available soon

After update, the issue of "when receive a call and the device is key locked, when you pick the phone it still shows that somebody calling in the screen, even after hanging up". we should reboot the phone.
I supposed this firmware fixed the problem, but I think my confiance to Nokia is decreasing

Nokia N97 Bugs/Issues

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