Nokia n97 FW problem

I am very upset with my nokia n97, every since I updated the FW to version 12.0.026 my phone just keep freezing and the touch screen does not even work right. I can't even dial or answer my phone so **bleep** off. Anyone else have this issue ever since the update?

I cannot install the v20 as the version I have is the most current one everytime I tried to update to see if v20 is available. Also I did a hard reset and wiped it clean and reinstall the current version that I have and still no luck it still acts up and freeze the phone. I went back to using my E71 instead, if I do not see the v20 update within the next few days I will send my phone in to get it repaired.

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Nokia n97 wlan problems

Hy!First sorry for my bad English.
I have nokia n97 and I cant connect to my wlan.
Everything was ok then yesterday something get wrong because when I want to connect write: web unable to perform operation.
And sometimens on my screen show something:sistem error
pleas help)
Solved!
Go to Solution.

Hi Aurora,
Thank you for your first post and a big welcome to the Nokia discussion forums. And no need to apologise for your English its perfectly fine!
What I would suggest is to try the following:
Firstly remove the wireless connection from your phone and reset the router then try reconnecting. Also please clear all the cache from the web browser.
If this doesn't reset the phone by doing a soft reset by typing *#7780# (Please remember to back up your phone) and then try reconnecting.
If this doesn't work then please try a hard reset by typing *#7370# (Again please make sure you have backed up your phone!!).
Just to mention if your phone asks for a security code then the default code 12345.
Let me know if any of the above helps if not then please let me know and I shall endeavourer to think of some more potential troubleshooting we could try.
Regards
Raoul_Duke
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Nokia N97 Usb problems

Hi, I own a Nokia N97.
I can't seem to connect my usb to my desktop. I've tried and tried, but my desktop doesn't sense it. My phone does. When I connect it to the computer, it gives me a choice of PC suite/Mass storage/Image Transfer/Media transfer. Which should I choose? I want to transfer my n97 images to my desktop. So which should I choose? I've tried all, none works. Please help me !

Hi VSinha
This probably happens because when you connect your phone with usb, you choose (or the phone automaticly chooses) the "Mass Storage" mode.
If that is correct then when you connect the phone to the pc , choose the "Pc Suite" mode and that might solve your problem.
I hope that helps , and please let me know
Phones I bought from 1st till now:
3210 / 3310 / 3410 / 6310 / 6600 / 6020 / N72 / E51 / X2-00 / 5310 xpress Music / E90 Communicator
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Nokia N97 keyboard problem

i have nokia n97 if i tape w on keyboard is tape y and if i tape y is tape w. the keyboard is querty and language in the phone is french. any on help me please.

A French phone would normally have the French AZERTY keyboard instead of QWERTY, and judging by what you say Sabsy, your software is mapped for AZERTY even though you have a QWERTY keyboard (or perhaps you have an AZERTY keyboard and the software mapping is for QWERTY).
It sounds like there is an issue with the phone - it could be a factory error on a batch of phones, or it could be that the retailer has flashed a different software onto a phone from another country nto realising that this would have a serious impact on a device with a full keyboard - either way, take it back to the retailer and insist that the phone is put right or replaced.

Nokia n97 video problem?

hi everybody..ihave problem with my nokia when iplay some videos it play only sound no image and iconvert those files many times to avi and mpg4 nothing work any help or idea or we been cheated by nokia????

Yep, they do work.
Though why convert when there's a ton of videos in YouTube and other flash sites?
Anyways, check out my blog to start:
http://portablevideo.blogspot.com/2009/12/most-visited-video-tips-n97-5800-n96.html
640K Should be enough for everybody
El_Loco Nokia Video Blog

Nokia N97 Mini Problems

I have had a few problems.
The touchscreen doesn't respond, but the other buttons and the keyboard still work, and let me go through menus.
When I'm typing a message, and use "*" to change a word, it keeps coming up with the Symbol Menu, even though I'm not holding it down.
When I charge it, it stays on 2 bars, but if I turn it off and back on, it goes up to 6 bars.
What does this sound like?

where do i start? within 4 months of takeing contract out, had phone repaired 4 times( 2 weeks a time and no courtesy phone offered) after 4th attempt to fix my long list of faults they still couldnt,so they replaced with a new(more than likely refurbed)(main problem was the keyboard pealed apart!!quality phone there!!, that played up 2nd day i had it.Could not be botherd with paying my bill and having no phone constantly and the phone not being able to be fixed so i gave up and put up with it. My common everyday faults include unlock phone 50% it will unlock rest will restart phone or crash(battery out) does not charge randomly and thinks it is being charged when unplugged, crashes on nokia start up screen, lack of signal,randomly screen does not recognise commands at all, crashes when alarm goes off,backlight randomly works,so slow once running more than 1 app, ovi store crashes every time i use it(which is why i have never actually got to download anything) buzzing noise from screen, messages dont always send,security module error after using settings? nokia can not fault or fix this???, purple lines across screen, random crashes on photos using memory card, Only reason why this phone is useable is because google has the 4 finger reset procedure, so many times it crashes and removing battery does not work needing the reset,u do loose all data but u can use the phone after, i could go on with more faults i had/have, but a life time nokia customer no more from me! 19 months of **** and nokia offer u £30 for the phone if u take out another contract? Insult to injury or what !!!

Nokia N97 software problem

Hello!Yesterday I have updated my phone software from V11 to v12.When the phone automatically restarted the phone came up with the message:Update completed but the next message was "No connection avaiable".At to moment the WLAN fuction has completely gone from my n97.When I go to connectivity option every setting option is missing and I should I have to set the access points again manualy.Any ideas???

Check this thread
/discussions/board/message?board.id=smartphones&thread.id=149380&view=by_date_ascending&page=2
Either restore settings from a recent backup, or try a hard reset *#7370# (which will wipe all data).
You're not alone

Nokia n97 - connection problems

Hi there,
Last night my nokia went dead and after recharging it i wasnt able to use my email, facebook, youtube etc. I also cannot use web browser. It looks like if there was no connection despite i am connected. I cannot even open those application. I click on them and there is no response.
Please help!!
Many thanks

Not knowing what network you are with, I can't advice you on that. Personally I would just ring the support line for your network and get them to email it to me straight away. Some networks also have settings download options on their websites to have4 the setting automatically sms'ed to your phone.

Nokia N97 Updating Problem!

I'm having trouble updating from v11 to v12. It says I have the update already but everytime I try to update it just says it disconnects and it doesn't update at all. It keeps telling me it failed and I don't understand what's wrong -_-

Try using the new Beta Labs software updater. You can download it here
http://betalabs.nokia.com/apps/nokia-software-updater/download_and_installation
Worked fine for me, Ovi Suite was always giving me the Error Code 12017.

Nokia n97 Garmin problem

Hi!
I have installed on my N97 Garmin XT Mobile v5.00.60.The installation has successfuly completed but when I start up the application the Garmin start screen comes up and the phone is closing the app automatically.What is causing this?

maybe that tipe of version is not good, try find another 5.00.60 from other place, i have garmin 5.00.60 on my n97 and it works very good....or if u have an old version delete all from u phone memory and reinstaled

Nokia n97 Charging Problem

My N97 i put charger...few sec later say "Not Charging"
i changed new charger,i got that " Not Charging"
i changed new battery,i got that "Not Charging"
I put usb, say that....please Help me.
Sometime can charging,More time cant charging..
Please Help me
Version v 22.0.110

i have also the same problem

Nokia n97 hanging problem

RM-505 running v11.0.021
After updating to ver 11.0 i'm still facing problems ,espically when you attend a call,the unlock option will freeze & the screen wont respond,like the phone hung it self.
kindly advice

Yes even I have been facing this issue. I use the lock feature and after a couple of calls the phone hangs after i disconnect from a call. I had to reboot the phone.
Fortunately I have found the reason for this. The applications actually do not close when you close them. They would also not appear in 'show open apps' menu. They still eat up the RAM. You need to close/kill them using SystemStatus. After closing all the apps the available memory reaches ~43MB as against ~12MB before.
You need to do this multiple times a day based on your usage. I do it 3-4 times. I have been using this for the past week without any issues.
Hope this helps.

Nokia N97 WLAN problem

Hi,
Came to add my 2nd Wireless LAN connection into the destinations system. Already added one Wireless LAN (which is now priority 1 in the Internet destination). when I added a 2nd wireless LAN connection it added it to a new 'Uncategorized' destination which it created automatically.
Fine I thought, so I selected this destination, and then selected the access point, and used the 'move' command to move it over to the Internet destination. It then told me that it was going to delete the 'uncategorized' destination as it was no longer in use.
Strangely the new access point did not appear in the Internet destination. So I tried to re-add the WLAN, and now everytime I do so the 'settings' application crashes
Anyone managed to add 2 WLAN entries to the same destination yet or had this problem and knows how to work around it?
Thanks.
Solved!
Go to Solution.

I solved this problem by the way (there is a bug in the firmware). The wireless point did not intially have internet access, hence why it was put into a new uncategorized destination. The bug exists if you switch an access point (which it things doesn't have internet access) into the Internet destination.
Only thing you can do to fix your phone then is the full reset using the # code.

Nokia N97 Call Problem

This morning, whenever i make or receive a call, there is this unusual 'beep' sound.
How can I get rid of that?
Is it in the settings only?
Thank you in advance for your replies/comments.

What are your network settings are you on Dual, UMTS or GSM?
Maybe the warning tone for the phone putting packet data on hold.
Try changing your connection to UMTS, so your phone can handle voice and data at the same time

Problem updating Nokia N97 firmware over the arir ...

OK here goes,
I'm having some real problems updating the firmware on my white nokia N97
I recently bought it of the web as a 12 month contract onto t-mobile (not there website though) in th uk
After noticing some problems i googled and noticed a firmware update had been released on 1st july 2009
I tried to get the firmwae over the air (OTA) via typing in *#0000# and selecting check for updates. I get no updates available for nokia and t-mobile (unsure what the difference is?)
So i heard try using nokia software updater.
i downloaded latest version 1.6.13 and installed it on a windows vista 32-bit home premium laptop ok
i have also installed all of the stuff that came with the cd with the phone (ovistore etc )
when i plug the phone into the laptop i get four options (PC, media, usb and something else) first time it ran it installed the necessary drivers and so therefore when i now plug it it just connects as expected.
so the laptop is detecting the nokia n97 at this stage
when i then load nokia software updater click next i put the phone into general mode on full charge with a sim card in it and click next again to detect the phone is pc suite mode
after about 2 minutes it says it can detect the phone although i can go to my computer and traverse the folder view!
i can even set it off looking for the phone pluggin it in and the autoplay options of vista will kick in in the background detecting the phone (ie outisde scope of nokia software updater)
i have tried all different connections mode pc suite mode etc different profiles nothing. tried it onto different pcs with different windows version on it. tried reinstalling software updater
my software version is 10.0.012 and my product code is 0587240
interestingly when i goto the can i update on nokias website it says no i have the latest version when i supply this information. weird
im kinda in catch 22 because there is a bug with pc usb detection of the phone in version 10 but i cant update to version 11 because of this bug
its driving me nuts any help greatly appreciated
thanks in advance
Cheers
kyle

kyletindle wrote:
i did a hard reset using *#7370# and locking code 12345 and the phone did reset but software updater does still not recognise the phone whilst ovi suite does and nokia sync etc
to make matters worse it has broke my facebook app error: undefined
mega
just what i wanted cheers nokia
It will break your facebook as you have re-formatted the C: drive of you phone. Was you facebook installed to the E: drive by any chance?
Go to OVI Store and re-install it.
It may be work installing it from OVI Store then un-installing that one to clean off the mess you have been left with post formatt and then re-installing it fresh from OVI Store.
As I always say. Before doing a re-format always uninstall all apps/widgests before doing a hard reset or factory reset.
I also do a this and a factory reset before firmware updates to clean my phone. Should really do a hard reset/format as this would be cleaner still, but tehn I would have to do a lot more set-up afterwards.
N97 (Product Code: 0585262 (Voda UK)) FW 12.0.026
95 8Gb (Product Code: 0558787 (UK)) FW 31.0.018
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Nokia n97 FW problem

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