Nokia N97 Not booting Up...

So I was having issues with getting my usb cable to charge with my phone, and also my phone kept turning on and off, but then netquin antivirus says it has detected multiple startups and has disabled all startup programs, and now my phone will not boot and I cant even recover the data using USB cable. I am unable to do a hard reset because I have alot of important contacts and photos on there...

@Dean235
Unfortunately you are probably stuck now as Care Point would have disclaimer about preservation of any data; don't really know why installing application such as Netquin Antivirus upon N97 which is short enough on phone memory as it is.
Happy to have helped forum with a Support Ratio = 42.5

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Nokia N97 not charging

My Nokia N97 use to be in perfect condition and would charge every time i plug it in. However, lately whenever I plug it in, it charges and then it stops and says "Unplug charger from power supply to save energy" and then it says "Not Charging" and then it charges again and then it doesn't. The light near the charging slot always turn on and off multiple times. I have to play around with the charger and plug it in and out multiple times to get it to work. When it finally starts to charge, it takes extremely long to charge. It used to charge quick but now it take hours. Also, if it is charging, and I accidently touch the phone or the cord, it will immediately stop charging. Then I have to play around with the cord again so it will charge. Please help! What is the problem with my phone and how can I fix it? Thanks so much!

I have the exact same problem.
A new charger does not solve the issue.
The problem also occurs on USB. However, the USB connection is left in place even if it stops charging. And when connected to the charger: the phone does notice the charger is still connected. As soon as I pull the plug it immedieately puts up the notice again that I should unplug it for energy savings.
So it does know it is connected, but it simply refuses to charge the battery untill you disconnect and reconnect it multiple times.
This is either:
1.) A software issue
2.) A issue with the battery's internal protection.
I sent a large email to Nokia regarding this issue as this entire N97 is starting to me very angry. Nokia must be laughing very hard about the people paying a ton of money for a product that doesnt even work and will not work for even a year!
Camera slide problems, unlock slide falling off, C: space running low even if you install everything on E: and now the battery that appears to be dead after less than 8 months.
And support or warranty service is nowhere to be found, the nearest Care point only helps ppl that have a business contract with them and the other care points are uber far away. And if you want to send your phone: it can take up to a month or more before it will be repaired!
Great job Nokia.... Your service is extremely bad, and with such a bad service: your phones are way too expensive. You dont care about the clients as soon as they have paid. You dont provide any service at all.
To topic starter:
try to charge your phone on USB. If it charges without issues: get a new charger.
If it gives the same issues: Check your battery or try to find a Care point. Although the care point dont really care about customers.
-edit- "Foul" language replaced.

Nokia C3 not booting

Hi,
I brought brand new nokia C3, around 5-6 months back.
Today, it stopped suddenly and not booting-up at all.
The steps I performed:
1. Connected my C3 device with Ovi-Suite.
2. Copying mp3s from PC to C3 device.
3. Parallely opened the target folder in C3 ..............
...............GONE
Now my C3 device stopped everything and powered off automatically.
Many attempts to start the phone did not make it to boot. Even I removed and inserted the battery.
what next?
Regards,
Anil

Hi guys, have you tried removing the battery, memory card & press the power botton for 15 seconds?otherwise you'll have to take it to a Nokia service point.

Nokia e90 not booting

hi friends, my e90 is showing nokia logo and then just white screen with the charging indication on plugging in the charger, otherwise its not booting up. even tried hard reseting, but that too is not working, please help!!!!!

Hi guys, have you tried removing the battery, memory card & press the power botton for 15 seconds?otherwise you'll have to take it to a Nokia service point.

Nokia N78 Not Booting Up

I hae a nokia n78 and recently it has been crashing alot and the other day i tried to turn it on and the nokia logo came up like normall(not the hands) and then the screen just goes white is there a reboot sequance or any thing all thanks
Splatfire

Then I am afraid there is nothing more you can try. The only option is to bring it to your nearest NCP.
You can find your nearest Nokia Care Point at:
For UK
http://www.nokia.co.uk/A4228006
For Europe:
http://europe.nokia.com/A4388379
For Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair.

N97 (not mini) - Microphone not working

I have a Nokia N97 (not a mini) and the microphone has abruptly stopped working properly. I first noticed it 2 days ago (the day before that, the phone was working fine). Basically, when I speak to someone on the phone, I have to raise my voice quite a bit to be heard - people on the other end of the line have advised me that I sound faint, they can hardly hear me, or it sounds like I'm calling from a distance.
The issue with the microphone does not change whether the call is outgoing or incoming and it doesn't seem to make a difference whether I use the phone normally or on loudspeaker.
I haven't dropped the phone or done any damage to it - certainly not in the last 48 or so hours that would explain the sudden microphone issue! I also haven't updated anything or downloaded anything. My use of the phone over the last few weeks has been normal (phone calls & text messages mostly), but minimal.
Would this likely be a hardware or a firmware/software issue??
I've tried searching for a similar topic but am coming up with zilch - any help would be greatly appreciated!

You may have a diagnostic with..Nokia Diagnostics (Experimental version) available at Nokia Beta Labs..
http://betalabs.nokia.com/
--------------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

Incoming Phone numbers not appearing on Nokia N97

I was got my Nokia 97 today and I've noticed that when receiving calls, even from numbers I know are not private or blocked, the phone number doesn't appear on the screen or in the call log. I have tried going through all the settings and everything I could think of to try and fix th problem but nothing would help. This is frustrating as when I recieve a call I have no idea who it is from, or who to call back!
Any help at all with this problem would be much appreciated!!
Thanks heaps!!
God Bless you!
Dez xoxo
Solved!
Go to Solution.

1. open log = options = and set it to 30 days
2. if it didn't work, backup your data and press *#7370# ((soft reset))
n.b : of course there's no duplication ... (( open contacts optios and use one memories only sim or phone memory to display contacts ))
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

Why Nokia is not listening to N97 users?

It is a big shame to Nokia that it even do not reply saying, we are sorry about the inconvineance caused because of N97, we are trying to fix it, wait for so many days.
It will give lot of relief to me because from last so many years i am using only Nokia, and i can't even think of others (may be that is what made Nokia so reluctent).
I had visited Nokia Care Centre 4 times after taking this phone (5 times i have updated my firmware usng PC with two times hard reset) but NCC do not do anything, i had given my charger adapter and headset for faulty replacement do you know the best part is both periphels came as it was, no change. F***** O**
sorry Nokia for loosing trust on you, somehow i have wait till my INR 31,500 get depriciated over period of time, uske bhad maine tumhe NO KIYA ( hindi I did NO TO YOU)
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Hay thanks Xploit,
You know i am really not having any problem with my N97 as of now (but unlucky me it started from last night after posting here
I work in garment industry, do you know if my customer not satisfied with my shirts he throws it on my face (remember we do not claim any warranty ) but as a "customer is the king" we do listen to him and replace or discount him if there is any problem.
Doesn't that sound ethical or professional to be loyal to their warranty? Many people complain about paying extra money for softwears (like quickoffice, PDF reader, Joikuspot etc., ) i am not complaining that because it is my fault to purchase such a heafty phone if it doesn't comes with these softwears, fine i agree because that was the deal.
But how can i accept a faulty headphone?
Sorry i just went on writing....
But I love my N97.
http://www.nokian97blog.com/2009/02/nokia-n97-battery/#idc-cover
visit this to know how do i support my N97 in other blogs, only here i complain about it because there is a hope one fine day Nokia comes up with good customer support.
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Nokia N97 "FM Transmitter" not found, even not wor...

Hello,
I bought a Nokia N97 (White) recently. and using 11.0.21 firmware but can't find FM Transmitter option in "Option" even connectivity and no where in apps. I searched everywhere and can't find anything related to FM Transmitter.
Anyone have idea ???
Best wishes,
Ahmed Nitul, Technojoint
http://www.nitul.net

if it is possible you would have to google for it as methods that you would have to use can not be discussed on this forum. also understand that it will void your warranty but you are in another country so the Hong Kong warranty does not apply to you anyway.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

NOKIA N97 SYSTEM ERROR AND MENU NOT OPENING

I have a N97 which is a far cry from the N900. Anyhow, of recent when I try to access the menu a message pops up saying "System error" - so, I cannot access any of the other functions through Menu and, quite honestly, I don't know how else to access the menu. Any ideas or suggestions to resolve this would be appreciated!

Apart from loss of data I would probably suggest carrying out a "hard reset" upon this device, which is chronically short of phone memory:http://mynokiablog.com/2009/07/18/how-to-hard-reset-your-nokia-n97/
Happy to have helped forum in a small way with a Support Ratio = 37.0

Problem with Nokia N97

Hi,
My N97 went off all the sudden out of the blue so i tried switching it back on but it just froze on the welcome message (the blank screen saying "NOKIA") ...i've tried taking the battery out and putting it back in, connecting it to the charger, connecting it to the pc, but nothing seem to works!
Can someone help me please!
Regards!

rande wrote:
hi @ all.
you are not alone with this problem.
when u browse google, u would see, that several n97 users have the same problem.
it must be a huge bug in n97 which nokia is not able to solve this problem during the last firmware-updates.
i have this problem nearly every 2 days when i turn on my phone.
i have the same problem and a little bit tricky solution to start your phone.
follow these steps:
1. take out your battery and insert it again
2. turn on your phone and wait until the screen became white.
3. take out your battery BEFORE the blue nokia splash appears!
4. insert battery again and turn your phone on once again.
5. wait up to 30 seconds until your phone boots normal and will have your pin.
NOTE: if this is not working at first time, than repeat step 1., 2. and 3. once or twice a time and then try to boot the phone completely.
it works fine for me.
BUT NOKIA MUST REALLY SOLVE THIS PROBLEM AS FAST AS POSSIBLE!
=======================================================
hi rande, I am afraid that the trick may not work on my phone. I installed
Nokia Messaging 10.1 and MSN messager again today and the same problem
occurs again.So it is reproducible.
Interesting, when I tried your trick the first time, it worked. I thought, at least a
handy work around is there, no more reset and reinstallation..
However, when I tried again, no matter how many times I repeat and how many different
combination, it does not work anymore. Take out battery when the
white is dimmer and full lit. Really disappointed.

My Nokia n97 mini was stolen, and when i found it ...

I have a problem, my Nokia n97 mini was stolen, and when i found it my "lock code" was chandged. . .i used "hard reset" bud my phone dosent work at code 12345 or 0000. . .how can I ever found out witch is the code after "hard reset" ? O.o
Moderator's Note: We have changed the title into a subject-related title. This is to keep the forum organized and let other forum users easily see and respond to this post.

Hi Klicko,
As per your post, hard reset does not work because the code was changed. If that is the case, we can suggest you to do the Key Combination Reset for your phone. You can do this by:
1. Opening the slide of your phone
On the keyboard, press simultaneously Shift (left) + Space + Backspace and press the Power button
If the hard reset is successful, the device is reset to factory settings and boots up prompting for the country, date and time settings. However, if this will not work successfully on your phone, the best option that we can do is to bring the phone to the nearest Nokia Care Center within your place for the to be reset to its original setting by our authorized technicians.

Quickly I want a help with my nokia n97 mini at th...

hello my nokia n97 mini freezes when i turn on my phone when the nokia screen appear usually at the beginning it freezes why? and How i can solve this problem i need a help now please

I understand you correct if it stops booting before you reach the homescreen?
Do you have a memorycard? - You should pull that out and make sure that the memory card isn't causing the issue?
Could it be any apps you have installed?
What FW are you on?
There are lots of things you can do to try to sort this out.
What I would do is to get it updated if possible, if you cannot or are on the latest one and have no clue, do a soft reset and a format of the memorycard and mass storage and rebuild the phone. First with your contacts, messages, music etc, and then with apps. Monitor carefaully how the phone behaves after 3rd party apps you install. - In that way you will have better chances of knowing what may cause problems in the future, and there wont likely be necessary to soft or hard reset it again.
Note that you will have to back up your content before you perform a soft or hard reset as this will wipe your phone memory, same with a format of the memorycard or the mass storage.
If you cannot get the phone on at all, try removing the battery for at least 5 min before putting it back together and try turning it on. - You could also try removing the memcard if you have one.
Do you know how to check for fw updates?

Wrongly flashed Nokia N97

i wrongly flashed RM-356 (xpressmusic) firmware on my N97 (RM-505) and when i flashed RM-505 firmware again. The phone did not come up again, it will just vibrate and would not boot. pls what can i do because i have taken it to the nearest nokia care centre in my area; there wasn't any solution and there is no warranty on it anymore. thanks

Unfortunately it's against the rules of this forum to provide help for problems caused by unofficial flashing methods. You should try an unofficial forum for help, you can find many by searching google.

How can I download flash player in my nokia n97?

how can I download flash player in my nokia n97??
I can't view any videos at website
Moderator's Note: Subject line changed as it is not seem to be a relevant and support issue.

It depends in what format the online videos are.
For some formats you might find appropriate players on Nokia Store
If you're trying to watch youtube movies, you can point your phone's browser to http://m.youtube.com/

Nokia N97 Not booting Up...

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