Nokia OVI 2.2.1.23 "installation failed"

Hi, I need a bit of help with the OVI installer. I was trying to run the web installer when we had a blackout and the machine obviously shut down. After things got back to normal, windows xp sp3 recovered a damaged registry file automatically. However, the Nokia package had not been installed completely. I tried to de-install the Nokia driver, the updater and then reinstall the whole lot but I keep getting an "installation failed" message. I also tried to run the Nokia_PC_Suite_Cleaner_7_1_1.exe utility but it did not fix the error. Is there a way to force a complete reinstall or recover the damaged installation ? Any chance to produce a log file of the botched installation ? I googled for info over the installer options but I could not find anything relevant. Thanks
ZZ

Could you please follow these step by step process?
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

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Nokia cable driver installation fail

I am using Windows Vista Home Premium.
I have installed Nokia PC Suite 7.1.51.0 and Nokia OVI Suite 2.2.0.245 but I still cannot connect my device using USB cable (i use a CA-101D cable).
When I connect my phone to the PC a "Found new hardware" window opens and tries to install some drivers and finally fails.
Even if "drivers for the Nokia DKE-2, DKU-2, CA-42, CA-53, CA-70, and CA-101 cables are now integrated into Nokia PC Suite.", i have tried to install the cable driver separately, but I still encounter the same problem.

Hi auricii
Try to clean you pc suite installation, follow guidelines here:
http://europe.nokia.com/support/download-software/pc-suites/how-to/nokia-pc-suite-cleaner
Then install the PC Suite from its CD software that included in the sales package box when you buy it or just download the latest version from pc suite website.
At last, attach your nokia with its own data cable, I think it also already included in the sales package box or you can use others any compatible micro USB cable data.
And you are using Vista, I never use it with pc suite but I have inconvenience experience with Vista, when I attach some hardware some time I should manually search driver for them even I have already install the software driver.
In your case, if driver still required or the installation just fail, update the diver and search it in nokia pc suite installation folder, in some driver folder I think.
If still no luck, your Vista may need to fix: apply to latest windows update or reinstall windows may necessary the reinstall the pc suite again.
Thanks and regards

Ovi Suite installation fails: something's gone wro...

Ovi suite installation fails: "Something's gone wrong. Nokia Ovi Suite Installation requires that PC Connectivity Solution 7.0.0.0 or later is installed before you can continue." I tried all possible options; removing all related items, drivers, registry entries. Nothing helps. No decent logging. Where can I find this PC Connectivity Solution? No decent help. Complete lack of information. After failure, lots of items are still installed and remain. No decent rollback. Windows installer cleanup is no longer available from Microsoft due to issues. So I'm stuck with an invalid piece of installed software. Just tried the third time I'm giving up. Spent the whole day on this. Has this been tested properly anyway on Windows 7 32 bits? The message in itself "something's gone wrong" does not really give me any hope on this. Please provide a solution.
Solved!
Go to Solution.

Hi, I speak Bulgarian. Problem is Something's gone wrong I can solve this problem. Please make a comprehensive solution help me my skype: sto1ko_vr4 !!!
Attachments:
Ovi.JPG ‏38 KB
Ovi.JPG ‏38 KB

Nokia OVI Player Setup Failed

Unable to install newest Nokia Ovi player
SetupOviPlayer.exe, runs with no errors, but everytime OVI plaer setup result is "failed"
Removed / uninstalled all nokia software
Removed / cleaned registry Nokia

I already did all step, clean registry uninstall all nokia software butt still, ovi player failed to install...
please help. I realy need it
note* I also did this step /t5/PC-and-Mac-Software/Ovi-Player-Installation-Failed/m-p/578215/highlight/true#M39657
Attachments:
failed ovi player.JPG ‏78 KB

Foursquare "Smart" Installer Fails on Nokia 5800

Hi there,
My foursquare application stopped working on my Nokia 5800 Xpress Music so I removed it with the intention of reinstalling it.
It turns that a new version of foursquare is available - running on Qt and requiring Nokia's "smart" installer to install it. However, when the installer gets to "Installing 2 of 6" it fails and gives the message "Installation Failed" followed by "To continue this installation later, select this icon in your application menu".
I have Googled and Googled and haven't managed to find a solution that doesn't require me to install a modified version of Symbian. Nothing else, including uninstalling and reinstalling the installer has worked.
Any help would be appreciated.

@jaredc
What firmware version is your 5800Xm running, key in *#0000# on dialler?
Although it would be a complete pain needing to backup all essential data you could always reset device to "Out of box" state and try installing desired application before restoring any data to device.
Happy to have helped forum with a Support Ratio = 42.5

Nokia Ovi Suite 3.0.0.28 installation

Good day i just installed Nokia Ovi Suite 3.0.0.28 my phone is nokia e63
this is my specs from pc suite
PC Connectivity Solution:
Version 10.50.2.0
Nokia Connectivity Cable Driver:
Version 7.1.36.0
Operating system:
Microsoft Windows 7 32-bit Edition
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
the problem is that my Ovi suite detects my phone but cannot make Blue tooth connection
thanks

@ragun
How do you update phone firmware version?
1. Download & install Nokia Ovisuite (For Windows User only)
Connect device with NOS> Software updates
2. Try over the Air update (MAC/Windows User)
If your mobile data rates allow, try doing an over the air update. Support varies by phone, variant and software
Go to tools >Utilities> Device manager (location may vary by device)
There should be an updates tab
This functionality may not be available in your device. Contact your service provider for more information
To view or update the current software version of your device or to check the date of a possible previous update, select Menu> Tools> Utilities> Device mngr
To check whether software updates are available select Options> Check for Updates
First off BACK UP YOUR DEVICE! make sure you have a back up of the memory card and also the device memory and make sure that the battery of your device has enough power or connect the chager before starting update. To start the update select access point. The device starts to download the device data.
When the data is downloaded the update description is displayed. Select Accept to accept the download of the update package or cancel to cancel the download. IT may take several minutes and you can use your device during the download but not during installation time.
Server Profile Settings
Menu> tools> utilities> Device Manager
to add a new server profile seleat Options> New server profile.
Contact your service provider for correct settings
Server name- Enter a name for the configuration server
Server Id- Enter the unique ID to identify the configuaration server
Server Password- Enter a password to identify your device to server
Access point- Select the access point to connect to the server
Host Address- Enter the url address of server
Port-Enter the port number of the server
User name & password- Enter your username and password for the server
Allow configuration- To allow receiving configuration settings from this server select yes
Auto Accept all requests-To have your device ask for your confirmation before accepting configuration from this server. Select NO
Network Authentication- Select if network authentication is used. Enter your Network username and Network password to identify your device to the server.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia E6 'Installation failed' problem.

Hey guys! When i try to install 'Nokia Bubbles' after it is done with the first installation, when it is trying to do the second installation (the one that has to connect to internet), it shows 'Installation failed'. This has also happened to two other apps that needed internet connection. PLEASE HOW DO I FIX THIS?! Thanks.
Solved!
Go to Solution.

@Stanley08
Thought that Nokia Bubbles known to work with Qt 4.7.3 whereas your Symbian Anna E6 probably Qt 4.7.4
Happy to have helped forum with a Support Ratio = 42.5

Nokia Ovi Suite installation

How can I install the Nokia Ovi Suite to another hard drive than the standard "C" drive?

Hi, if you want to install Nokia Ovi Suite to for example D: drive, to directory "D:\Program files", you could start installation application from command line following way:
Nokia_Ovi_Suite_webinstaller_all.exe /TARGET="D:\Program files\NokiaOviSuite"
This would create a new folder "NokiaOviSuite" under D:\Program files\ and install Nokia Ovi Suite there.
Cheers, Samuli

How to use single installation of Nokia Ovi Suite ...

I want to help my adult son set up his (different model-) Nokia Smartphone.
How to use the Nokia Ovi Suit already installed for a different user?

Hey,
If i hav understood ur issue correctly, u want to share the same nokia ovi suite(Contacts, Messages, Calendar and tasks etc) of ur entire family with single nokia ovi suite? If my understaning is wrong, please do correct/educate me.
AFAIK, nokia ovi suite does not work the same way how pc suite works at least when it comes to PIM sync like Contacts, Messages, calendar and tasks etc.,
In case of PC Suite, u can connect more than a device and u can sync/store messages/contacts/calendar etc separately and u can switch to the next device, there is no dedicated database to store any of ur data, if u r synching with pc suite.
In case of Ovi Suite, it has got a database where it stores user's info in a database, so u cannot sync multiple phone's data with single nokia ovi suite.
If this is what u xpct from our forum, read my signature and do the needful
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Nokia Ovi suite installation error

When trying to install Nokia Ovi suite on my computer, I am getting the mesg
"Runtime error! Program :\Program files\Nokia\Nokia Ovi suite\NokiaOviSuite.exe
R6030
-CRT not initialized"
The header on the mesg says Microsoft Visual C++ runtime library
Can someone from Nokia there help me??
Thanks
Mathew
Attachments:
Nokia error.JPG ‏194 KB

Hey Mathewtcs,
Your screen-shot shows tat u have issues with ur Microsoft Visual C++ runtime library. Update your C++ runtime library to fix this issue.
http://www.microsoft.com/downloads/en/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&dis...
http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&dis...
http://www.microsoft.com/downloads/en/results.aspx?freetext=Microsoft+Visual+C%2b%2b+2010&displaylan...
Installing these should help you
Regards
Regards
Like my post? Give me a Kudos...... Ur problem solved? Accept my Solution :-)

PC Suite support installation failed error message...

Every time I start PC Suite and do a sync (of calendar, notes and contacts) with my Nokia N78 phone - I get the message:-
The PC Support installed on your phone must be updated to support new features.
Do you want to update PC Suite support on your mobile phone (Phonename)?
If I select the 'Yes' tick, I get a message
Installing......
Accept all possible installation requests on your device. (There are no requests on my phone.)
quickly followed by a message:-
PC Suite support installation failed.
The sync itself always works; it is the accompanying request to update the software that fails. The s/w on my N78 phone is 11.043 dated 21-05-2008 custom version 11.043.240.2 custom date 13-06-08. If I do a 'check for updates', I get the message "No updates available". I am running Windows Vista Version 6.0.6002 Service Pack 2 Build 6002.
I have read the forums and tried the following:-
Reset the date to two years earlier in case there was a out of date certificate error. - This had no effect.
Checked the Application installation settings on my phone (Application Manager - Software installation set to 'All', Online certificate check set to 'Off'.)
Uninstalled PC Suite and used the PC Suite cleaner 7.1.1. software twice to confirm all remnants of PC Suite (rebooting in between) and then re-installing . This had no effect.
Tried installing Nokia Suite (as against PC Suite) and had similar results. ie the sync worked but it tried to install software and then failed.
Tried installing OVI suite and get similar messages.
Any ideas how I get rid of this error message?

thanks I know that, I have done all that before and it didnt worked.
I tried to connect it onto another pc and it worked there and it's working now on my pc too, I have two c5 earlier one gets recognized as soon as I plug it, but the new one takes time and sometimes is recognized as an mtp device, I uninstall and reinstall pc suite and connected the new c5 first and it still took about a minute to get recognized and my old c5 it got recognized as soon as I plugged it in. .

Suggestion : Add Smart Group in Nokia Ovi Suite

Hey,
Whenever i tried to create a Smart Group in Nokia Ovi Suite, If i hav recvd mssgs frm unknwn numbers, i cannt create any smart group for unknown numbers. It wud b an added advntg 2 grp unknwn numbers
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

A quick additional piece of information to the above is that the phone appears in the Device Manager in Portable Devices as Nokia N97 therefore I can explore the C: and Mass Memory in Windows Explorer but I cannot of course install any software apps that have to be installed using Nokia Ovi Suite!
I thought that perhaps instead of another re-install I should try the Repair option which I did but simply got the following Error Message
Installation operation failed with error code: 1612!

Battery monitor installation failed

ever since this app was available i have never tried using it. always getting installation failed error. all versions dont work and even installing it by not using ovi store will still fail. any ideas? im using n8 pr1.1

for those who are having problem running nokia battery monitor on c5-03 its because the batterymonitor widget file doesnt get installed during installation. you can use sis content to open the nokia battery monitor sis file and extract wrt_power_app.wgz file from it. then install nokia battery monitor and wrt_power_app.wgz both on your phone. reboot and your battery monitor will work. worked for me
Attachments:
siscontent preview.png ‏206 KB

Syncing from E7 to Nokia Ovi Suite " Not Working "

Hi
First i opened Ovi Suite today & it worked just fine, & it notified me about new update & after i did update to 3.1.1.90 nothing start work as normal as it use to be.
I restarted Ovi Suite & first thing i keep getting is this note:
Operation failed
Unable to read the tracks.
Of course the syncing problem not solved after this " welcome note ! "
Always nothing sync, not contacts photos nor videos nothing at all & i got this message all the time:
Sync done
Some content was not synced properly. You can check what went wrong and then sync again.
Warnings-Contacts
There was problem with syncing your contacts. Please restart Nokia Ovi Suit. If that does not help, try repairing Nokia Ovi Suite
Error code: 83940004
As i said at the beginning of my message restating not helping & i did repair sync but nothing worked in both ways & now i'm writing to u cuz i'm sure the problem is with this new software version.
So is there any chance to save my contacts photos & videos to my Nokia Ovi Suite???

Hi Daveob64,
Could you please follow this step by step process? 1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia OVI Suite Error - Unable to read the tracks

I have puchased Nokia X6, which comes with unlimited music download. I have registered my PC with this subscription and downloaded music from the store.
However recently the Nokia OVI suite Software 3.0.0.290 gives a error on clicking the Music section - Operation Failed "Unable to read the tracks"

I have OVI Suite 3.1.1, and a Nokia 5230, which works with OVI suite only while there is no Micro SD card in the phone. This was the same with OVI 2, as well. WIth the card inserted, the /private/10208913 folder is regenerated every time the card is plugged back into the phone, and a "New Hardware Detected - MTP" message appears every minute or so, which also denies accessing the phone through windows explorer despite selecting the Mass Memory Mode. I've been unable to load any new music to the phone for months, despite countless retries.
I have win XP, and a crumbling confidence in Nokia. A tragedy that I have bought an X6 for the other half, which I have not had time to set up yet, and another 5230 for my father which was also several days toil of installs and reinstalls of OVI Suite and OVI Music on a Vista PC. Nokia OVI just seems like nothing but constant hard work, and what I could have earned in overtime would have paid for a much slicker product. Unless Nokia can sort this out, rather than relying on discussion groups to try to help user groups resolve what seems to be a flakey product, from my limited experience, I don't hold out much hope for this product line.

Nokia OVI 2.2.1.23 "installation failed"

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