Nokia Ovi backup didn't work

I have Nokia E6 and my bluetooth was not working fine so I reset the factory default settings and before that I took the back up, but once I restore all the settings everything was restored except msgs in which I made several folders. It say zero (0) msgs.
And I updated my phone also from Nokia updater still same problem....need an assistance from Nokia, plz help.
Thanks 
MODERATOR'S NOTE:
Phone number and e-mail address was removed. It is unwise to publish personal contact information on a public forum.

is there a headset symbol on phone when this is happening
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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