Nokia Ovi Player has stopped working

Everytime I try to open Nokia Ovi Player a message comes up saying 'a problem caused the program to stop working correctly, Windows will close the program and notify you if there is a solution available'. I've uninstalled and then reinstalled the program and followed advice I saw on another discussion page to delete something through my local disc/program data/nokia - can't remember the name of the file I deleted but it didn't make any difference. I'm using windows vista. Does anyone know how I can fix this problem?
Thanks
Message Edited by sash1785 on 23-Jan-2010 09:02 PM

Hi,
Another update, i randomly got a phone call from nokia a few nights back....(i had given up after my last conversation) and they fixed it. Basicly uninstall all the nokia bits via your control panel or whatever methods depending on your version of windows. This though actually does not uninstall everything, go to you programs folder in the c drive and search and delete any nokia bits you see remaining. Then go to users, select your user and any others using the player, again serching through this folder you will find more little bits of nokia files hiding away delete all of these. Alternatively just run a search for nokia on your c drive and this should bring them all up. let me know if you need the exact location of the files i am on my work pc at the moment and cant access my laptop to write it here correctly and honeslty cant remember off of the top of my head.
Next re-start your pc, then log onto the internet and search for nokia music.com, do not go to the uk site or any other country ones (i am in the uk and this is what i was perviously doing) apparanlty the .com version is different in some way, not sure why but its works so i am not going to argue. So its really important to only go to the .com site. download it, re-start your pc again. Then after a very very very slow initial start it should open, for the first day i had trouble getting into the shop its self, the best way is to use the little sign in option on the screen rather than going to your contries shop.
The first day it would not let me log in but the program did open, day 2 it let me log in and use it fully, day 3 working fine, day four... well thats today so i dont know yet but fingers crossed.
Hope that helps a bit, like i said if you need a more detailed explanation just post a reply and i'll be happy to do that as i know how frustrating it is.

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