Nokia OVI Suite and Nokia Care Support

Today I called Nokia Support, because I could not download maps with map loader.
The guy asked if the ovi suite is installed. I told him, that the Ovi suite keeps on crashing on start-up on my machine, and that all other software is running fine, e.g. the PC suite which I am using instead.
For a price of 14 Cent/Minutes this "Nokia-Care"-guy had the nuts telling me that probably my computer needs to be fixed. After telling him that my computer works fine with all other software, he finally told me that I need to call Microsoft, as it would be their fault that Ovi Suite is not running on my machine.
This is a poor joke called "Nokia-Care". Dear Nokia-people, that is no-support and no-care-at-all. Providing something that crashes for free, and charging money for providing rudeness on the phone.

Hey,
Hw did u instlld ur latest version, w/o installing previous version, if yes, unistall and reinstall NOS, it will work
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Similar Messages

Nokia Ovi Suite and Nokia 5800 crashing after fw u...

When I start my Nokia Ovi Suite (V. 2.2.0.245) it works as usual, I can brows around my content without any problems. As soon as I connect my Nokia 5800 XM (RM-356 V. 51.0.006) it crashes. Worked just fine before I upgraded to the latest version on the phone.
===============================================================
I get the following error reported from Windows XP:
===============================================================
AppName: nokiaovisuite.exe
AppVer: 2.2.0.245
ModName: msvcr90.dll
ModVer: 9.0.30729.4148
Offset: 0003b000
01/09/2010 16:43:48 (OviSuite) - ERROR   - DAL_Plugin_PCCS, Thread 12, Line 168,    .\Application\CDalPCCSDevice.cpp, CDalPCCSDevice::getHandle(): DAL failure detected: (0) converted from PCCS error [0x0: Ok] / DA_OpenCA / @ CDalPCCSDevice::getHandle (.\Application\CDalPCCSDevice.cpp:168)
01/09/2010 16:43:48 (OviSuite) - ERROR   - DAL_Plugin_PCCS, Thread 12, Line 168,    .\Application\CDalPCCSDevice.cpp, CDalPCCSDevice::getHandle(): DAL failure detected: (102) converted from PCCS error [0x80100023: Device do not support operation] / DA_OpenCA / @ CDalPCCSDevice::getHandle (.\Application\CDalPCCSDevice.cpp:168)
01/09/2010 16:43:48 (OviSuite) - ERROR   - CommonUtilities, Thread GUI, Line 393,   .\Application\platform\win\WindowsNetworkUtils.cpp, CWindowsNetworkUtils:etNAMProxySettings(): Could not found proxy server for Url!
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 21 Oper = Start Result = 0 Classname = CAOCheckInstallationsOperation Resource = Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 15
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 20 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010020 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 14
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 19 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010019 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 13
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 18 Oper = Assign Result = 0 Classname = DeviceMemoryStatusReader Resource = 355225038859660 Content = {2468e4ca-72d2-6000-9000-e48a86b1f700} Queue = 8
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 17 Oper = Start Result = 0 Classname = CAOGetContentCapability Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:45 (OviSuite) - INFO    - AO Action: Id = 16 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010016 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 12
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 15 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010015 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 11
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 14 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010014 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 10
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 13 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010013 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 9
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 12 Oper = Finish Result = 0 Classname = DeviceInitializer Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:40 (OviSuite) - INFO    - AO Action: Id = 11 Oper = Finish Result = 0 Classname = PlantImeiFile Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:36 (OviSuite) - INFO    - AO Action: Id = 10 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 9 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010009 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 7
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 8 Oper = Start Result = 0 Classname = CDalPccsDeviceObjects Resource = 355225038859660_persistent Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 6
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 7 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010007 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 5
01/09/2010 16:43:36 (OviSuite) - INFO    - AO Action: Id = 6 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
01/09/2010 16:43:33 (OviSuite) - INFO    - AO Action: Id = 5 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Temp\Nokia Remote Data Store\355225038859660-mtp\DataBase\MDataStore.db3"
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "c:\docume~1\Petri\locals~1\applic~1\nokia\nokiad~1\Thumbnail\DataBase\MDataStore.db3"
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "c:\docume~1\petri\locals~1\applic~1\nokia\nokiad~1\DataBase\MDataStore.db3"
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Application Data\Nokia\Nokia Data Store\Thumbnail\DataBase\MDataStore.db3"
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Application Data\Nokia\Nokia Data Store\DataBase\MDataStore.db3"
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: deviceConnected 355225038859660
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: oviDevicemediaAdded (USB)355225038859660
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: oviDeviceConnected 355225038859660
01/09/2010 16:43:36 (OviSuite) - ERROR   - CommonWidgets, Thread GUI, Line 192,   .\Application\CommonHomeWidget\StackHomeAnimation.cpp, StackHomeAnimation::updateAnimation(): Pixmap count needs to be at least 1
01/09/2010 16:43:36 (OviSuite) - ERROR   - MapsPlugin, Thread GUI, Line 482,   .\Application\ItemsPane.cpp, CItemsPane::showItemsPaneNoData(): ShowItemsPaneNoData error 1013
01/09/2010 16:43:30 (OviSuite) - ERROR   - CommonWidgets, Thread GUI, Line 491,   .\Application\CommonNavigationPane2\CommonNavigationPane.cpp, CCommonNavigationPane::getSelectedIndexes(): Selection model is NULL!
01/09/2010 16:43:28 (OviSuite) - ERROR   - MessagesPlugin, Thread GUI, Line 834,   .\Application\ItemsView.cpp, CItemsView::getMessageModel(): m_pMsgFilter is NULL. Could not get message model.
01/09/2010 16:43:28 (OviSuite) - ERROR   - CommonUtilities, Thread   6, Line 393,   .\Application\platform\win\WindowsNetworkUtils.cpp, CWindowsNetworkUtils:etNAMProxySettings(): Could not found proxy server for Url!
===============================================================
System config :
===============================================================
OS Name   Microsoft Windows XP Professional 32-bit
Version   5.1.2600 Service Pack 3 Build 2600
Processor x86 Family 6 Model 15 Stepping 6
GenuineIntel 2.66 Mhz
ASUS StrikerExtreme ACPI BIOS Revision 1801, 2008-10-23
===============================================================
Troubleshooting so far:
===============================================================
Uninstall Ovi and re-download from Nokia web. Reinstalled Ovi Suite but that didn't work.
I then uninstalled all Ovi and all Nokia related software, cleaned Registry and reinstall Ovi Suite: Failed to fix.
Then I installed Nokia PC Suite 7.1.40.1 which worked just fine with 5800 XM (RM-356 V. 51.0.006). I had no problems making backups or to synchronize.
===============================================================
How to solve this problem?

LOL
I just tried Nokia Ovi Suite again to copy the full error report that it sends to Microsoft.... lo and behold it started to work again?????
======================================================
This I did before I tried
======================================================
Then I installed Nokia PC Suite 7.1.40.1 which worked just fine with 5800 XM (RM-356 V. 51.0.006). I had no problems making backups or to synchronize with Nokia PC Suite.
Made a complete backup on my phone.
Installed Nokia Software Updater and I reinstall the latest FW 51.0.006 to my phone.
Then I organized my content for a few minutes.
Shut down Nokia PC Suite and Nokia Software Updater.
Started up Nokia Ovi Suite.
Connected my phone and clicked on PC-Suite on the options.
It now works again????
Something happened when I installed PC Suite that enabled me to use my Nokia 5800 with Ovi Suite again.

Ovi suite and nokia c5-03

I have tried continually today to get my phone to be recognised by ovi suite.
It see's the phone model when adding a new device, but when i click on the phone, it comes up with the phone is not in ovi suite mode????
What the heck, its the only mode available apart from mass storage etc.
It IS in ovi suite mode, I have done this several times, unplugged the phone from the USB cable and replugged it in. restarted ovi suite. restarted the computer, all to no avail.
Cannot even use pc suite, which is the program i actually prefer to use. PC suite recognises i have the c5 connected but wont allow me to do anything either
Please please help i need to back up and put stuff on the phone that i had saved from my old phone (old phone lost somewhere on the motorway so cannot sync that way)

Hi,
Can you try the suggestions below?
-Go to Add/Remove Programs in Control Panel (called Programs
and Features in Microsoft Windows 7).
Select Nokia Ovi Suite in the list of applications and click
Change/Remove.
In the dialog that appears, choose Repair.
- Click Nokia Connectivity Cable Driver and repair
-Try creating the connection between your phone and computer
totally from scratch. Start by disconnecting your phone. In
Nokia Ovi Suite, select Tools > Options > My devices. Select
your phone at the top of the window and click Remove this
device.
Then, select Tools > Add new device, and follow the
instructions to reconnect the phone.
If this doesn't solve the problem,
-Uninstall the following programs withAdd/Remove Programs in
Control Panel (called Programs and Features in Microsoft
Windows 7):
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Then, download and install the latest version of Nokia Ovi
I hope this helps.
Br
Mahayv

Nokia Ovi Suite sinc Nokia E72

My Op. System: Windows 7 64 bits SP1;
My Phone: Nokia E72;
My Nokia Ovi Suite problem: Error code 8393f00a (since yesterday; before yesterday sinc good).

8393f00a is a timeout error. Please, try to restart your device.

Nokia PC Suite and Nokia 909/1020

I'm a fan of using the PC Suite for messaging particularly. I just downloaded the new version in order to go with my new Nokia909/1020. First of all it tells me that I need to cancel the File transfer Mode in order to connect via USB. which I would like to be alble to do but the phone does not give me a menu that allows me to do this. I connect using the bluetooth and it tells me I'm connected in non-compatible mode of course. Help! I enjoyed using the PC Suite with the prior Nokia. The Settings menu does not give me "connectivity" as an option or " connections". Thank you.
Solved!
Go to Solution.

Hi rhinofire,
It is indeed a good feature. For application and feature suggestions, you can check this link: http://windowsphone.uservoice.com/forums/101801-feature-suggestions?query=Nokia%20PC%20Suite .
Please keep us posted if you have other questions or need any assistance from us.

Old maps in Nokia Ovi suite

Hi,
Why the maps available through Nokia Ovi suite are outdated? I have downloaded map for Finland and it's very old. You have fresh version at http://maps.ovi.com/, why that version ain't available for download.
Versions of programs i use:
Nokia Ovi Suite 2.1.1.1
Nokia PC Suite 6.84.10.3
PC Connectivity Solution 10.6.2.0
Connectivity Cable Driver -ohjain 7.1.27.0
Nokia Ovi Suite Software Updater 2010.12.0.60423
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Käyttöjärjestelmä:
Microsoft Windows XP 32-bittinen, Service Pack 3
Kieli: Suomi
Löydetyt Internet-selaimet:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.6.3 (oletusselain)
br,
Antti
Solved!
Go to Solution.

Hullukala wrote:
It didn't show map on phone, just plain color like no map installed. The file I used was named 17221.zip and got it from this site. Will try the whole Europe if it helps.
I have Nokia Ovi suite and Nokia maps updater (which dont work) at the moment at my pc. Where I can get "MapLoader" or is it just another name for Maps updater?
Hullukala, please check your file paths. It should work.
For example, if i were to open the 17221.zip (Finland map) and extract it on my PC first (in a folder named 17221 for example), I would go inside that folder and grab all the files and folders in that folder and put them right inside cities\diskcache on your memory card.
It will tell you that certain folders (the folder structure) exist, and you should overwrite / replace. The only reason I see for the maps not working is file paths being wrong. You don't need to download the whole EU file.
Nokia Map Loader is actually a different application to Maps Updater.
Try here for it if you want to try it, but you really don't have to use it if you do things manually.
http://www.nokia.com.my/explore-services/nokia-maps/download

Problem linking Outlook to Ovi suite - using Nokia...

Hi,
I bought Nokia N8 and tried to sync my Microsoft Outlook contacts and calendar entries using Ovi Suite. Unfortunately, I get the following message in both cases on Ovi suite
"Reinstall Microsoft Outlook. Then sync again".
Once I also noted the error code "83860077".
I contacted the help line but I have to say that I was totally disappointed.
They let me delete one DB file hidden in the folder but this didn't help either.
Also,
- I installed Microsoft office again (I am using Microsoft Office professional 2003)
- I removed all Nokia programs from my PC and then installed the latest version Ovi suite 2.2.1.23
However, the problem still remains.
I am using Windows XP as OS.
Connection between Ovi suite and Nokia N8 phone looks good (e.g. photos, messages).
Can anyone help here?
I am really disappointed and clueless to solve this issue.
Thanks,
Kaps

I've just spent the last two weeks, since picking up a brand new N8-00, trying to get it to sync with my computer, home WiFi, and earpiece. Despite being told by the help line people that the earpiece bluetooth wasn't compatible, it has now recognised it. I've had to re-boot my router several times a day fo several days before the two machines finaly agreed to talk to each other.
All that now remains is getting Ovi Suite to talk to Outlook. I've reinstalled it several times, including wiping the registry clean of anything to do with Nokia. I'm now waiting for their IT team to get back to me with a solution. I have a similar problem: Whenever I try to sync Ovi with Outlook 2007 in Windows 7, either Contacts or Calendar, the programme simply freezes and refuses to work. Eventually I get the message that it has stopped working and suggesting I let Microsoft know about it.
I've spent to last few days on the phone badgering their support department, perhaps if this problem was reported to them by more people they might get round to doing something about it.
I am interested to hear that Ovi 3.0 appears to work, but would be reluctant to try it without more confirmation.
So far I am not impressed by Nokia. It's a pity, as the phone seems to be a good one, it's just let down by shockingly poor software, but with a few tweeks it could be outstanding.

Maps no longer are found by Nokia Ovi Suite or on ...

Recently I unplugged my memory card and then reinserted it into my nokia E71 phone. After reinserting it all my apps continued working however inside Ovi GPS maps doesnt work anymore. I am able to open up the app and it finds my location and relative to my saved favorites it seems to be in the right place, but the streets and terrain did come back!
I hooked it up to nokia ovi suite and got "Can't find maps on your device" when trying to install them back onto my phone.
I have also tried to install the http://maps.nokia.com/ app back onto the phone and seems to install however the full maps never come back.
Any suggestions?
Solved!
Go to Solution.

@AliveGuy
I am assuming that this version of Ovi Maps is installed upon your E71:http://europe.nokia.com/support/product-support/maps-support/compatibility-and-download#/nokia-e71/
Maps needs to be stored upon memory card as really not enough phone memory except for the smallest region; the actual map data is in E:\Cities\diskcache in (16) folders 0 - 9 and a - f, so is unrecognisable as such!
Happy to have helped forum with a Support Ratio = 42.5

PC Suite & Nokia Ovi Suite via Bluetooth on Nokia ...

I had a tough time in getting the Nokia N8 in sync with the latest Nokia PC Suite which will recognise the N8 (version 7.1.40.9) together with the Nokia Ovi Suite through bluetooth. It was a nightmare! I don't use to have any troubles in connecting any Nokia phones via bluetooth but I do have a problem with the N8.
After searching through various forums and blogs, I have come to a conclusion. There is a workaround the problem when it pertains to the Nokia PC Suite. I rarely use the Nokia Ovi Suite because the Ovi Suite would not allow me to sync calender items for more than 6 weeks. With the Nokia PC Suite, it will allow a user to sync any items for 99 years! Can you believe it? However, not all are lost. The Ovi Suite is better in terms of installing updated maps on the N8 though. You would not be able to do so on the Nokia PC Suite.
When it comes to synchronising your N8 with your PC Suite/ Ovi Suite via bluetooth, you need to take care. The steps will be as follows:
(1) Install the latest Nokia Ovi Suite and or PC Suite Suite version 7.1.40.9.
(2) Don't run Ovi/Nokia PC Suite. If they are running on the taskbar, right click to exit all of them.
(3) Enable bluetooth on your N8 and then right click on the bluetooth devices icon at the bottom right of your laptop.
(4) Once you have right clicked on the bluetooth devices icon, select 'add devices'.
(5) Follow the prompts on your N8 and also on your laptop/pc.
(6) Please make sure that your N8's bluetooth is on 'discoverable'. Otherwise your laptop/pc will not be able to pick up the signal.
(7) Follow the instructions given and then reboot your laptop/pc.
After that, you would need to fire up your PC Suite or Ovi Suite but not both at the same time. Use PC Suite to sync your contacts/messages/calenders while use the Ovi Suite to install and update your map on your Nokia devices.
Good luck!
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Pls help. I'm able to connect my N8 to my laptop's win7 home premium but not to OVI suite or PC Suite.
They get connected with N8 over cable but not over bluetooth. PC Suite says "Can not authenticate the phone" and ovi suite keeps checking the "Phone's bluetooth capabilities".
Kindly help.
Wish#1: MP3 Tag Editor capable of editing ratings.
Wish#2: Android type Video player, highly efficient player capable of playing all formats.
Wish#3: Without Google Maps (and products), no gadget is worth keeping.

Maps 3.08 won't work in Nokia Ovi Suite 3.1.1.85

I am having problems trying to get the Maps to work in Nokia Ovi Suite. When I click on the maps I get a mesage that tells you that the map application is still open in your phone and asks you to close it but, in fact, Ovi Maps is definitely NOT running; then there is a key on the screen asking to retry and when you do that the following message appears:
"Something's gone wrong. There's a problem with Nokia Ovi Suite. Restart your computer. If the problem won't go away, uninstall Nokia Ovi Suite and download the latest version of the application from www.nokia.com/ovisuite." Been there, done that, I have the latest Ovi Suite software (3.1.1.85) and the latest phone's firmware and the map application is definitely closed but still I'm unable to connect to the map's server when my phone is connected.
I also want Symbian Anna!!!!!

http://betalabs.nokia.com/apps/nokia-maps-for-mobile-v3-08/bugreport/34483/no-sync-of-maps-possible-...
This solution worked for me. Good luck

.022.014 Anna download - nokia ovi suite device di...

During update search on my N8, software found is 014.002. Half way during installation of .022.014, the Nokia ovi suite gets disconnected from my N8. The message on screen is Device Recovery - Nokia las lost its connection with your device. Then suggests following steps: 1. Remove battery, charger, USB cable, from your device. 2. Reinstall the USB cable, then battery, & finally the charger. 3. Press device power button for 1sec. 4. Click retry to continue. I have tried everything but no success. I also have Nokia bubbles installed on my Nokia 8.

LOL
I just tried Nokia Ovi Suite again to copy the full error report that it sends to Microsoft.... lo and behold it started to work again?????
======================================================
This I did before I tried
======================================================
Then I installed Nokia PC Suite 7.1.40.1 which worked just fine with 5800 XM (RM-356 V. 51.0.006). I had no problems making backups or to synchronize with Nokia PC Suite.
Made a complete backup on my phone.
Installed Nokia Software Updater and I reinstall the latest FW 51.0.006 to my phone.
Then I organized my content for a few minutes.
Shut down Nokia PC Suite and Nokia Software Updater.
Started up Nokia Ovi Suite.
Connected my phone and clicked on PC-Suite on the options.
It now works again????
Something happened when I installed PC Suite that enabled me to use my Nokia 5800 with Ovi Suite again.

Fine tunning the new Nokia Ovi suite 2.0.2.42

Hi,
I just installed Nokia Ovi suite and have configured some settings but the followings are either not available or can't be configured:
SMS , call and battery notifications are missing as compared to Nokia PC Suite
Calendar cannot be viewed , I can only see (contacts , photos , messaging and Music) on the home screen
Device backup time cannot be set
Sync period with MS Outlook cannot be set
Calendar items that are older than 4 weeks cannot be synced
Under tools - options - device sync , I didn't select the message folder to be synced but the software has already synced SMS messages between the phone and computer! I didn't want to do that
Cannot create MMS message as opposed to Nokia PC Suite
In short the interface is cool but there are many features that are available in Nokia PC suite that are missing from Nokia Ovi suite
Any fix to any of the above issues would be appreciated

roz_n97 wrote:
As above, but syncing with Lotus Notes as well please. Can't move from PC Suite as yet...
I second that!
My postings are done on basis of my own opinions, and are not done on behalf of organizations I am or have been member of, nor employers I have or have had.

Nokia Ovi suite won't install!

Hi,
I have recently bought an N97 mini and want to use it as a modem for my laptop. So i tried downloading Nokia Ovi suite and installing it but when it was installing it came up with a message saying:
An error occurred during the installation of assembly "Microsoft.VC80.MFC,processorArchitecture="x86",PublicKeyToken="1fc8b3b9a1e18e3b",version=
"8.0.50727.4053,type="win32".
I also tried Nokia PC suite but had a similar result...
Anyone have any ideas? They would be greatly appreciated!
Thanks,
Will

@infinate1
This seems to be corrupted install component. Most of the time this happens when the executables files are not launched properly. I recommend to use the msi clean up utility (from microsoft) and remove all traces of Nokia from system. I am attaching the file as txt, please save it as .exe and then execute
Then navigate to C:\Documents and Settings\All Users\Application Data\OviInstallerCache and remove all the GUID there ( unique nos).
- Restart Computer
Then download and install the latest version of Windows installer from here
FOR XP http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&dis...
FOR Windows 7
http://msdn.microsoft.com/en-us/library/dd408114(VS.85).aspx
Then download and install ovi suite from www.nokia.com/ovisuite
Hopefully this works
Cheers
Show appreciation by clicking the kudos star :-), or gesture by typing thanks
Attachments:
msicuu2.txt ‏352 KB

Nokia Ovi Suite Application Update Failure

Hi there!
When I tried updating the Nokia Ovi Suite version 2.1.1.1 installed on my PC:
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
I get an error message:
Due to an unknown internal error, installation could not be started. Error code: 14007. Try restarting Nokia Ovi Suite to correct the problem. If that doesn't help, try restarting the computer.
What is the problem? Your advice are strongly appreciated.
Thank you All!
"If you think this post is helpful, please click on the green button"

Hey,
Nokia Ovi Suite 2.1.1.1 is a bit old version,
Uninstall Nokia ovi suite, install Nokia Ovi Suite 2.2.1.23 from www.europe.nokia.com/ovisuite
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Help with Nokia Ovi Suite - Phone Space Problem

Hello. I need some help. I have a smart phone Nokia 5530 XpressMusic. Well, the problem is, when i connect my phone to the Nokia Ovi Suite, and try to get some themes on my phone, i can't, because it says, that i don't have enough space on my phone. And when i check memory on my phone it shows: Left space: 2,5 mb And on memory card it says: Left: 2,5 gb. Why can't i then download anything on my phone anymore? Please help.
P.S.: Themes are not too big, they're only about 1 or 2 mb.
Using Nokia 5530 XpressMusic

The problem is the lack of free space in your phone memory. Even though the memory card has plenty of free space - some content require still space in the phone's internal memory. And in many cases it requires more space than the actual file (if the file is decompressed in the device, it takes easily twice the size of the original package).
Freeing space in the device's internal memory should help.

Nokia OVI Suite and Nokia Care Support

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