Nokia Ovi suite fails to download with message 'Do...

I've tried connecting my E72 to both a Windows 7 and a Windows XP machine, and I get teh same message - 'Failed: Download file invalide'.
Is anyone else seeing this and does anyone know of a solution?
Thanks,
Steven

Hi StevenLyall
After connecting the phone to your pc, a message appears on your phone screen, choose Pc Suite mode.
If that didn't show up, go to Menu --> Connectivity --> USB --> and choose Yes in Ask on connection
I hope that works , and please let me know
Phones I bought from 1st till now:
3210 / 3310 / 3410 / 6310 / 6600 / 6020 / N72 / E51 / X2-00 / 5310 xpress Music / E90 Communicator
If you like my post or it helped you, Give me Kodo

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Nokia Ovi Suite has lost connection with your devi...

5 months has passed and many hours on the phone to Nokia. The phone has been completely reset /reboot by Nokia time and time again and still the phone gets this message when trying to update software..."Nokia Ovi Suite has lost connection with your device"....We were optimistic that the software upgrade would solve the other problems we are having with all the Nokia phones at work. They are all E52's

Having the same issue currently with an E72 software version is 054.005.266.02 and Ovi Suite 3.1.1.80
Actually I had connection lost all the time with all previous versions of Ovi Suite too... it has never been reliable.
Using original Nokia USB cable, connected securely. Tried different PCs, different USB ports, same issue.
Just now I'm trying software update and it looses connection during the backup process all the time... very disappointing. Screenshot attached if anybody is interested.
Attachments:
nokia_conn_lost.jpg ‏40 KB

Danger Nokia OVI Suite ... problem with Lotus !!!

Nokia Ovi Suite can not communicate with any other Lotus software, but find it after installation.There is no warning! Communicates only with MicroShit.
Update PC Suite to Ovi suite gave me only a waste of time.

Hi Teemu,
I am experiencing the exact same problem with OVI Suite shutting down when I connect my Nokia N8. This is very frustrating considering the original post was done 4 months ago and to date there does not seem to be any resolution.
I am runnig Nokia OVI Suite 3.0.0.290 on Windows 7 Professional with N8 Device Software 0.13.016 installed and have uninstalled and re-installed OVI Suite as well as run RegCure from ParetoLogic to see if it is a DLL conflict but there are none reported.
Microsoft Error Message Information
Problem Event Name: BEX
  Application Name: NokiaOviSuite.exe
  Application Version: 3.0.0.290
  Application Timestamp: 4d46886f
  Fault Module Name: VersitConverter.dll
  Fault Module Version: 7.0.121.0
  Fault Module Timestamp: 4d0f0903
  Exception Offset: 00005cc4
  Exception Code: c000000d
  Exception Data: 00000000
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 7177
  Additional Information 1: 9ef5
  Additional Information 2: 9ef5704aa714be9adcc8414a390ee62d
  Additional Information 3: fcf3
  Additional Information 4: fcf34b9cc0cbdbb2ef24f600ca071c72
Problem Event Name: BEX  Application Name: NokiaOviSuite.exe  Application Version: 3.0.0.290  Application Timestamp: 4d46886f  Fault Module Name: VersitConverter.dll  Fault Module Version: 7.0.121.0  Fault Module Timestamp: 4d0f0903  Exception Offset: 00005cc4  Exception Code: c000000d  Exception Data: 00000000  OS Version: 6.1.7600.2.0.0.256.48  Locale ID: 7177  Additional Information 1: 9ef5  Additional Information 2: 9ef5704aa714be9adcc8414a390ee62d  Additional Information 3: fcf3  Additional Information 4: fcf34b9cc0cbdbb2ef24f600ca071c72
Please feedback on status of resolution available from Nokia.
Thanks
Sean

Nokia Ovi suite STILL not working with Windows 7/U...

Hi
I have been waiting paitiently for around 7 months now to get a working version of Ovi Suite to use to sync my Nokia C7.
Right now its only version 3.1.1.78 I think. I started at 2.9.X
Ovi suite still thinks my phone is not in Ovi Suite mode. This happens only with Windows 7 laptop. Atleast now I think I can sync stuff using blue tooth. Probably Nokia expects me to copy over small video clips also with Blue tooth!!!
When are you planning to fix? Please dont tell me to use Nokia PC cleaner - I just did that. 3 times in a row. Tried on 3 different Windows 7 laptops also.
Thanks
Anup
Solved!
Go to Solution.

Hi Piv1978,
Try the following workaround.
Manual sync
Open Nokia Ovi Suite--> Sync--> Sync option--> Uncheck the sync automatically everytime you connect the device.
Then Sync--> Sync now--> Contact, Calendar& tasks, Messages or Notes one by one individually.
Re-pair the "pst" and the "ost" Outlook files as in the following location.
C:\Program Files\Microsoft Office\Office12\SCANPST.EXE
C:\Program Files\Microsoft Office\Office12\SCANOST.EXE
Right click the above mentioned exe file and 'Run' it.
NOTE
It's adviced to take a back- up of the user's Outlook folders to avoid any loss of information.
Check with Microsoft support pages for more information.
I hope this helps you with the error code.
Br
Mahayv

E5: Ovi Suite has lost connection with your device...

I am trying to update the software on my E5 using OVI suite but I keep getting an error during the install phase (after backup). The following error and instructions are displayed in the OVI suite window but makes no difference when I follow these instructions (just end up back with the same error).
"Nokia Ovi Suite has lost connection with your device. Follow these steps to help reconnect your device:
1. Remove USB cable from your device.
2. Restart the device (turn off and on again).
3. Re-insert the USB cable.
4. Click 'Ok' below to continue updating."
Current E5 software version is 042.007.
I am trying to update to E5 software v. 043.115
Any ideas?

Yep having the same issue. Just got a replacement handset due to the random restarting issue, soon after setting up the new handset I get a message on phone saying software update is available. Both OVI suite and Nokia software updater say version 43.115 is available (about 200mb in size), I currently have the same version as you 42.007. It claims to do a lot of improvements to the handset. The update downloads fine but when it comes to installing I keep getting the same issue. Phone simply will not restart automatically and the update restarts then fails at the same point over and over. Had the same problem with my previous handset.
I spoke with my network provider to see if it was an issue with the handset needing firmware specific to them but they said no it is an issue with the firmware itself and has been happening to everyone since its release!!! They said I should not download it until Nokia has resolved the issues with it. But how do I know when that will happen as I cannot find anything put out by Nokia stating there is an issue or anywhere on web forums saying there is actually a problem.

Nokia c3 nokia ovi suite

even when i connect my nokia c3 in nokia ovi suite mode.. i cannot use nokia ovi suite since it shows the message as ' please change the usb mode on your device to ovi suite(or pc suite) usb mode' pls help

Hi,
Please update your phone with the latest available phone sw.
http://europe.nokia.com/support/product-support/device-software-update
For Nokia Ovi Suite:
Go to Control Panel--> Right click and Programs and Features or add/remove programs "Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting 'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
Br
Mahayv

Nokia Ovi Suite for N97 mini?

Hello all,
Today, i tried to download Ovi suite for my N97 mini but only PC Suite software is available for mini. Is that correct?
So for mini, i can only download and use PC Suite?
Any input?

Hi alisampras,
If you can check for your handset compatibility Nokia N97 mini,
http://europe.nokia.com/support/download-software/nokia-ovi-suite/compatibility-and-download
its supported by Nokia OVI Suite 2.0.2.42[Shortly NOS 2.0].
So kindly install Nokia OVI Suite from above link. You can install NOS 2.0 for your device.

Ovi suite fails to detect my phone [C6-01]

Hello there,
When i connect my phone to pc (ovi suite mode selected in phone) ovi suite isn't detecting the phone. But the same phone when connected to my friends pc it gets detected.
I have tried installing different versions of ovi suite but leading to the same results. I don't know what is the problem.
Looking forward for a solution..
Thank you
Solved!
Go to Solution.

Hi,
Please check:
Phone time and date is properly set
SIM card in phone
Free memory available in phone's C: drive
If you have a separate Nokia Software Updater application in use, download the latest Nokia SW Updater and install.
If it does not help:
-Go to Program and Features or Add remove in Control Panel
- Click Nokia Ovi Suite
- Click Uninstall
Uninstall also:
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then restart computer.
- Download and install latest Nokia Ovi Suite
http://europe.nokia.com/support/product-support/nokia-ovi-suite/compatibility-and-download
- Restart Computer again
- Connect the device, do not open Nokia Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then launch Nokia Ovi Suite.
- Check for the issue
I hope this helps.
Br
mahayv

NOKIA N8 -ovi suite keeps on giving a message to s...

I got an n8 recently and installed ovi suite on my PC by downloading the latest ovi suite version. I tries to sync the phone by connecting my phone thru USB cable. But the Ovi suite application says that set your device USB mode to ovi suite.The USB connection is already on ovi suite mode (actually that is the default USB mode on the phone). I cannot go any further as everytime i get a message to set the USB to OVI suite mode which it is already in.
I have already uninstalled ovi suite once and tried connecting the phone after re installation. But no luck.
The USB cable is fine as the PC detects the phone.
Help

Hello yashu.
To be able to help, we would like to know few things:
1. Is this first time you installed any Ovi Suite version to your PC ?
2. Have you tried to connect any other Nokia devices with Ovi Suite ?
If this was not first time:
3. Did you get your N8 connected with previous version of Ovi Suite?
4. Have you ever used your N8 with Bluetooth connection on that specific PC ?
Finally; Could you open registry editor on you PC and check device settings:
1. Choose Start->Run and type regedit <enter>
2. Browse to HKEY_CURRENT_USER\Software\Nokia\Nokia Ovi Suite\Devices\<IMEI> where <IMEI> is your devices indentification. If there is no any other devices ever connected, there should be other devices. Alternatively you can check it from your device by "calling" to *#06#.
Copy value of key "FRIENDLYNAME" to answer (It may be empty too).
Thanks.
-Pekka

Issue with Nokia Ovi Suite!

hi! i have upgraded from nokia 6230i (i used for 6 years) to E7. i have certain problems.
To sync my contacts, photos, calander entries, messages, i had downloaded nokia ovi suite on my PC (Laptop Dell Latitude E6400) and then conected my device via USB. my device showed up on the suite and started charging and i was able to sync every thing. i did this 4 to 5 times. however now when i connect my device to my PC my device does not show up in the ovi suite but my device shows Nokia Ovi Suite- Active! i have not been able to sync via USB since. whenever i connect my device via USB to my PC a dialog box appears on my PC and shows USB device not recognised. i have tried every thing from enabling the device through Device Managar, installing drivers, uninstalling the device, reinstalling the device but the same dialog box appears again when i connect via USB. I am able to sync via Bluetooth my device shows in the Ovi suite but downloading apps, games, songs, software updates etc., cant be done. Also for charging the device when i connect the charges it takes 4-5 times to show the charging info! and thereafter the device starts charging. I thought there might be a problem with the USB cable but it works fine with my friend's Nokia X2. i have checked the USB ports on my PC but they are also working fine with other things like USB mouse, Modem etc. I know my last resort is to visit customer care. but if any body can help me i will be realy greatful. I have the latest software version of Nokia Ovi Suite on my PC and also my device.

Hi,
I have the same problem running Vista and Ovi ver. 3.0.0.290. I ran through your steps but no change. It's a brand new N8 and the phone will not show as a New Device via the USB connection. Although configured to start when connecting the phone via USB, Ovi will not start so I assume the connection is not established between Ovi and the phone. My laptop sees the phone just fine and files can be transfered vie Explorer. Any other ideas? Much appreciated.
Thank you in advance!
Screenshot attached.
Attachments:
OviUSB Connection Problem.jpg ‏31 KB

.022.014 Anna download - nokia ovi suite device di...

During update search on my N8, software found is 014.002. Half way during installation of .022.014, the Nokia ovi suite gets disconnected from my N8. The message on screen is Device Recovery - Nokia las lost its connection with your device. Then suggests following steps: 1. Remove battery, charger, USB cable, from your device. 2. Reinstall the USB cable, then battery, & finally the charger. 3. Press device power button for 1sec. 4. Click retry to continue. I have tried everything but no success. I also have Nokia bubbles installed on my Nokia 8.

LOL
I just tried Nokia Ovi Suite again to copy the full error report that it sends to Microsoft.... lo and behold it started to work again?????
======================================================
This I did before I tried
======================================================
Then I installed Nokia PC Suite 7.1.40.1 which worked just fine with 5800 XM (RM-356 V. 51.0.006). I had no problems making backups or to synchronize with Nokia PC Suite.
Made a complete backup on my phone.
Installed Nokia Software Updater and I reinstall the latest FW 51.0.006 to my phone.
Then I organized my content for a few minutes.
Shut down Nokia PC Suite and Nokia Software Updater.
Started up Nokia Ovi Suite.
Connected my phone and clicked on PC-Suite on the options.
It now works again????
Something happened when I installed PC Suite that enabled me to use my Nokia 5800 with Ovi Suite again.

N97 mini not synching with Nokia Ovi Suite 2.2.1.2...

I've had my N97 mini for a few days and I was so hoping that it would be a better experience than the Sony Ericsson I had. Seems not.
Running Win7 32-bit, NOS 2.2.1.23, all software updated on PC and phone, but I just cannot get the phone to sync with the PC. When I connect the phone to the PC with the USB, it does its recognition, and all the Sync button light up and become live. But clicking them does nada.
The strange thing is that it has worked, when I first installed it on the PC.
Also, PC Suite does not start up when I connect the phone to my PC even though I've told PC Suite to start up when the phone is connected. What's going on?
And one last rant... why on earth is there no timed auto-sync facility on PC Suite?? Everytime I want to sync, I have to press buttons. Even my dumb Sony Ericsson software could do that!
Cheers,
Mart

Could you please follow this?
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia OVI Suite 2 compatible with N900?

Hello,
PC Suite (for win XP) prompts me to "upgrade" it to Nokia Ovi Suite 2.
PC Suite at the moment allows me to do some things with the N900, like automatically transferring pics and other files to my PC, while the current version of OVI suite isn't doing anything useful for me, it just slows down the whole System.
My questions:
1. If I install Ovi Suite 2, will it replace PC Suite, so that PC Suite-functionality will no longer be available?
2. If PC Suite is replaced by Ovi Suite 2, is the new version less resource-hungry and, most importantly, does it work with my N900?
thanks Ben

Hi Ben,
Ovi Suite 2.2.241 does work with the N900, HOWEVER, it is still not a complete solution. It will synch contacts, calendar entries and tasks (if your client, e.g. Outlook, is supported). Features such as sending/synchronising messages is not supported, amongst other things.
1. It can co-exist with PC Suite (I have it running alongside PC Suite 7.1) and no functionality has been lost with PC Suite. It will not prompt you to uninstall or replace any of the PC Suite components.
2. Ovi Suite 2 is more resource hungry, probably in part due to the amount of eye candy in the new program (nice graphics, smooth transitiions....you get the drift).
Regards,
travla
If you found this post helpful, please click on the green "Kudos!" star. Cheers!

Nokia Ovi Suite software upgrade fails

I have a Nokia 5230 but my problem is yesterday when I tried to connect my laptop to the internet through my phone using Nokia's Ovi Suite. A message DEMANDED that I first upgrade my Ovi Suite software, which obviously I could not do as I could then not connect to the internet. When I got connected through an ADSL line, the upgrade is continually unsuccesful. Message reads I may not be on the internet - clearly false - and then check my firewall settings. I have turned my firewall OFF and I get the same message. Any advice?

Hunchback: frankly it's a little more than an annoyance, it's an audacity! I started up Ovi suite to quickly download some photos I urgently needed for a presentation to find that Nokia had hacked into my computer and made software I installed and depended on unusable. I'm not sure what the legal situation is but it is certainly very bad business practice to force an update on your customers. The update has been running for 20 minutes on my PC now and is obviously hanging. I will set up my firewall to prevent any further communication between my PC and Nokia's websites as I can not have you alter software on my PC unauthorized. Frankly I'm shocked that you have that kind of access to my machine.

Nokia OVI Suite with proxy

Hi,
How can I connect the Nokia OVI Suite with a proxy server behind? I am not able to download the maps because the Suite cannot connect to the Maps server.
Best regards,
José

Hi ESerieUser,
If your PCSuite works fine, even your OVi suite should work fine without proxy entry in the application.
You can try reinstallation of the OViSuite application after uninstalling even the PC Suite.
Follow the below steps to re-install OVi suite and then try connecting the device.
Uninstall PCSuite
Run pc suite cleaner by downloading from http://europe.nokia.com/support/download-software/pc-suites/how-to/nokia-pc-suite-cleaner
Run the msi cleaner ( installer file msicuu2.tst is attached, rename the file to msicuu2.exe)
With the help of msi cleaner remove the following programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Goto Computer Managerment -> Device Manager -> Ports and delete all the ports creted for Nokia devices.
Goto the following path and delete all the folders inside the 'NokiaInstallerCache' folder
C:\ProgramData\NokiaInstallerCache
Later after restarting the PC, download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
After installation, restart the PC once again, then connect the device and wait for the drivers to get installed on own.
After the drivers installation, start the OVi Suite application and connect the device from the application screen.
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me
Attachments:
msicuu2.txt ‏352 KB

Nokia Ovi suite fails to download with message 'Do...

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