Nokia Ovi Suite has lost connection with your devi...

5 months has passed and many hours on the phone to Nokia. The phone has been completely reset /reboot by Nokia time and time again and still the phone gets this message when trying to update software..."Nokia Ovi Suite has lost connection with your device"....We were optimistic that the software upgrade would solve the other problems we are having with all the Nokia phones at work. They are all E52's

Having the same issue currently with an E72 software version is 054.005.266.02 and Ovi Suite 3.1.1.80
Actually I had connection lost all the time with all previous versions of Ovi Suite too... it has never been reliable.
Using original Nokia USB cable, connected securely. Tried different PCs, different USB ports, same issue.
Just now I'm trying software update and it looses connection during the backup process all the time... very disappointing. Screenshot attached if anybody is interested.
Attachments:
nokia_conn_lost.jpg ‏40 KB

Similar Messages

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    2 com.apple.Foundation 0x90a2d8e0 -[NSObject(NSForwardInvocation) forward::] + 0x198
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    5 writeconfig 0x0000ec84 0x1000 + 0xdc84
    6 writeconfig 0x0000ad88 0x1000 + 0x9d88
    7 writeconfig 0x0000abfc 0x1000 + 0x9bfc
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    srr0: 0x90a8d2c0 srr1: 0x0202f030 vrsave: 0x00000000
    cr: 0x24000442 xer: 0x00000000 lr: 0x90a8d298 ctr: 0x90a23528
    r0: 0x00000000 r1: 0xbffff430 r2: 0xa0a204bc r3: 0xa0a34e20
    r4: 0x9086eb88 r5: 0x20000000 r6: 0xbffff110 r7: 0x00000000
    r8: 0x00000001 r9: 0x0030d370 r10: 0x00000239 r11: 0x28000442
    r12: 0x90a23528 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
    r24: 0x00310680 r25: 0xbffffcd8 r26: 0x00311c50 r27: 0xa0a2af6c
    r28: 0xa0a30e7c r29: 0xa0a24ae0 r30: 0x003109a0 r31: 0x90a8d1d0
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    0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
    0x90000000 - 0x9014ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x901c0000 - 0x9026efff com.apple.CoreFoundation 6.3.9 (299.37) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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    0x95140000 - 0x951b5fff com.apple.DiscRecordingEngine 2.1.17 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
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