Nokia Ovi Suite install does not complete

I am trying to install Nokia_Ovi_Suite_webinstaller_ALL.exe file ver 3.1.975.40757 and product version 3.1.0.0 on my windows vista Home Premium.
The installation seems to be stuck, i.e. not proceeding forward.
Please let me know how to go about solving this. Attached is the dump from C:\Users\All Users\NokiaInstallerCache\ProductCache\{D5878294-C113-43c5-A24F-FC333C52015A}\{3FC42713-B6E7-49AA-A553-A224FE9828A8}
Regards,
yogeshkm
Attachments:
CCD.log ‏197 KB
Nokia_Ovi_Suite.log ‏1607 KB

Could you please try this?
1. Make Sure all Windows Update are run.
2. Run the following MSI packages
"c:\Users\AllUsers\NokiaInstallerCache\PackageCache\{6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}\Setup\VC80_x86_v2.msi"
"c:\Documents and Settings\AllUsers\NokiaInstallerCache\PackageCache\{AF111648-99A1-453E-81DD-80DBBF6DAD0D}\Setup \VC90_x86_v2.msi"
3. These packages should be installed successfully
4. After this a repair of NOS is required from Add/Remove or Program and Features in Control Panel. Select NOS and click remove/uninstall then click the repair button. After this the customer can try to sync.
Step 2
1. Follow step 2, if step 1 has failed.
2. Unistall the following from Add/Remove 0r Programs & Features
a) NoKia Ovi Suite
b) PC Connectivity Solution
c) Nokia Connectivity Cable Driver
3. Cick start-Run-Cmd and run the following commands
a) msiexec /x {6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}
b) msiexec /x {AF111648-99A1-453E-81DD-80DBBF6DAD0D}
4. You will receive a prompt to uninstall this product. Select Yes.
5. Then download the latest version of Nokia Ovi Suite 3.1.0.86 from www.nokia.com/ovisuite and install it.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Similar Messages

Nokia Ovi suite instalation crashes

hi, I have a same problem with the ovi suite.
I can install everything but the Nokia Music software, i just bought a 5800 and I cant access nokia store or sync my music with the computer.
I installed the software that came with the CD at first, then I unistalled everything and downloaded a newer version from nokia site, but the problem still remained. I even tried to install the sofware with compatibility of Windows XP SP2.
The problem is: Nokia music (or Ovi ) called the wrog c++ library, after this error message the instalation crashes and nothing works. I have Vista Home Premiun 64Bit .
If i plug the USB cable I can use nokia PC Suite and access my phone memory.
However I cannot use the nokia store.
Please help.

Hi,
My regular/initial reply to all of sort of this issues :
Do have backup of your phone data & PC registries then
Uninstall Nokia PC Suite, Nokia Connectivity cable driver, PC Connectivity solution, Nokia flashing cable driver(if any on your PC), Run PC Suite cleaner. Install latest Nokia PC Suite from europe.nokia.com/pcsuite, reboot your pc. Once pc started, connect your phone with USB in different ports of your PC and check
If you want to install OVI Suite, kindly do check in google, as last few days ovi suite's site was in maintance ....Make sure that your pc is away from all unwanted pc registries, then after installation of pc suite reboot and check.

Ovi Suite + 5230 USB not working

Preamble:
I recently connected my Nokia 5230 mobile phone to my PC via USB connection and loaded up Ovi Suite (2.2.1.23). Everything worked lovely. But alas! Both an Ovi suite update was available, as well as a update for the phone itself! So I downloaded the latest version of Ovi Suite (3.0.0.284).
Unfortunately, now Ovi Suite does not detect when I select "PC Suite" USB mode (selected on the phone screen). This essentially makes Ovi Suite useless.
So I followed some advice on other discussion pages (more on that later) and reinstalled the Ovi Suite. The problem persisted.
Here are some pictures to help you understand my problem:
http://i.imgur.com/5IknF.jpg
The computer is able detect the phone is connected via USB. I can even browse the contents of the phone memory and memory card. Upon detecting the connected phone, and me pressing 'PC Suite' on the phone screen, it will show this:
http://i.imgur.com/lV0rs.jpg
I cannot progress past this screen. The Ovi Suite simply does not recognise that I've selected that option on the phone.
Defense:
I know what your thinking. "Just another USB thread". Well, I did in fact read plenty of threads on this forum before posting, and have spent the last few hours uninstalling and reinstalling Ovi Suite and drivers in various ways (as suggested in those threads), with no success.
The following is a list of forum threads which I have read and tried all the solutions found in each, and I have copied the solutions (which appear to have worked for other people), for your convenience:
/t5/Nokia-Ovi-Suite/Ovi-Suite-PC-Suite-USB-Connection-Problem/td-p/682828
Solutions which did not work for me:
Could you please follow these steps and check?
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC suite (hopefully) should detect your mobile properly now.
1. Uninstall all nokia related applications like Ovisuite, pc suite, connectivity cable driver,pc connectivity solutions, nokia software updater etc. from ur PC.
2. Restart your PC
3. Now download and install the recent ovisuite from http://www.ovi.com/suite
4. After installation, disconnect/disable your internet connection (this will make sure that the PC use the drivers which comes with ovisuite and prevent the PC from downloading any new drivers from internet) and then connect your mobile and wait for drivers and support software installation.
5. After drivers installation you can connect your mobile to ovisuite from ovisuite screen.
/t5/Nokia-Ovi-Suite/Can-t-connect-to-Nokia-Ovi-Suite-on-Nokia-6700/m-p/757938#M5623
Solution which did not work for me:
Hi GannonC,
Uninstall the following Programs, if any, from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting 'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
After connecting you can go ahead and update your maps/ download new country maps.
NOTE: before updating your maps/ download new country maps, you should have used your maps in you mobile atleast once.
Hope this will resolve your issue.
You can connect back your internet anytime after the drivers installation.
/t5/Nokia-Ovi-Suite/OVI-suite-not-reconizing-the-OVI-suite-USB-mode-N8/m-p/809893#M7107
Solution which did not work for me:
Hi,
Please check the suggestions below:
Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device, reconfigure the Sync -> Option - device sync settings and sync again.
If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs "Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
Br
Mahyav
/t5/Nokia-Ovi-Suite/E5-Ovi-Suite-keeps-telling-me-that-my-device-isn-t-in-PC-suite/m-p/856573#M7752
Solution which did not work for me:
Maarten, I had the same issue and it started after I updated Ovi Suite as well as my device software. I found this in another thread and thought it might help you. I just uninstalled the 3 items and downloaded and installed as prescribed by going to nokia.com/support and downloading and reinstalling Ovi Suite.... Merry Christmas
Re: OVI suite not reconizing the 'OVI suite USB mode 22-Nov-2010 11:36 AM
***** Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device,
reconfigure the Sync -> Option - device sync settings and sync again.
*****If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs
"Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click
and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
***** If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or
Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and
connect your mobile to the PC. This is to prevent the PC searching for a new drivers
from internet. OVi suite has all the required drivers for all the nokia phones available
in market.
Once all the required drivers are installed automatically, you try connecting the mobile
by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able
to connect your device now.
/t5/Nokia-Ovi-Suite/not-recognizing-USB-mode-on-E73/m-p/780655#M6383
Solution which did not work for me (simmilar to above):
frauk:
I found this on the Europe forum and it worked for me--finally!
From /t5/Nseries-and-S60-Smartphones/Synchronisation-error-code-8393f010/m-p/734155/highlight/true#M21944...
Click Start
Click Control Panel
Click Programs and Features or Add/remove Programs
Choose Nokia Nokia Cable Connectivity then Change and repair
Do the same for PC Connectivity Solution - Change then repair
Reboot computer
After re-starting the computer, I also followed this portion of a suggestion from another post (don't know if it made a difference or not):
"connected the device, waited till all the drivers were loaded.
Then launched Ovi suite"
(From /t5/Nokia-Ovi-Suite/E52-Sync-Error-8393f010-838c03ee/m-p/740481)
Ovi Suite then recognized my device and the sync appears to have gone smoothly. I hope it works for you too! It's ridiculous that it causes so many problems though--I've wasted many hours on something that should have installed correctly the first time.
Other threads with this problem, which I came across that mention the same problem with various other phones:
/t5/Nokia-Ovi-Suite/5230-won-t-establish-USB-connection-with-Ovi-Suite/td-p/824037
/t5/Nokia-Ovi-Suite/OVI-Suite-2-2-0-245-problem-recognizing-Nokia-device/m-p/719958#M4079
More data:
Now that I have shared a detailed description of my failings with you, here is some information about my phone and the Ovi suite:
Phone information (Keypad: *#0000#):
Software version
V 20.0.005
Software version date
23-03-2010
Custom version
20.0.005.C02.01
Custom version date
23-03-2010
Language set
19
Model
5230
Type
RM-588
Latest update
Not needed (<-- is this another bug Nokia? The phone regularly informs me that a update is available...)
Ovi Suite System information:
Nokia Ovi Suite 3.0.0.284
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows Vista 64-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18999
- Mozilla Firefox 3.6.13 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.0.6002.18005
- USB Modem Driver 6.0.6002.18005
- EHCI eUSB Miniport Driver 6.0.6002.18005
Additional information:
Windows Vista Home Premium SP2 64-bit (with all updates installed)
I have no problems with USB or drivers with another components
Zship's revelations:
So this is not really a problem for me. I have the working, older (2.2.1.23) version of Ovi Suite installed on my netbook, and sure enough, it works fine, I just tried it. I wont be updating Ovi Suite on it though. I also could probably just download the update via 3.5G using just the phone itself, but the problem remains that a simple software update has caused a critical connectivity problem between your software and hardware. Given that many Nokia customers would have less technical know-how than say, myself or anyone else on this forum, this problem is a quite likely a huge inconvenience to them, they probably wouldn't visit these discussions and spend 5 hours reinstalling software like I just did, and they surely would be thinking twice before purchasing another Nokia device in the future.
tl;dr - Nokia recommended update breaks connectivity between software and device, various attempts to fix seemingly simple problem don't work.
Solved!
Go to Solution.

SAME PROBLEM. And none of the many suggested solutions has worked for me yet. I want to thank all on this thread (and many others) for their help. I've learned a lot but I haven't gotten to the bottom of it. I think maybe Nokia needs to ... uh ... bloody well BOTHER TO FIX THIS ISSUE themselves, maybe. Like, cuz they're PAID FOR IT and I'M NOT. Harrumph.
I run Windows XP, and was on Media Player 11, but have rolled back to 9 and 10. I have a Nokia E 72. I have all the latest Nokia cable-drivers, PC Suite, OVI Suite, Connectivity software, etc.. The symptoms are as follows: when I plug in the phone by USB cable, the laptop won't recognize it. It says "USB device faulty" or "failed to load properly" and refuses to get the hardware into its brain. The Device Manager shows only a "Unknown Device" which I cannot install drivers onto. Taking the extra media-card out of the phone doesn't make any difference -- nothing I've done will make the computer recognize the main (built-in) card in the phone. I can't browse to it via any sort of populate / repopulate disk drive, or any other method of connecting it.
As I understand it, this is some conflict with the phone and the new concept of MTP. Media Transfer Protocol confuses the computer, causing it to kind-of think that the phone is kind-of a media player, when in fact it's a whole lot more. So, the "parent" doesn't get loaded, then the rest of the phone doesn't get loaded, then it kind-of tries to load some MTP but fails, etc.. If I could browse to the phone through a non-Nokia connection I'd be happy to do so in order to implement any of a number of the suggestions above. But I can't get the computer to recognize the phone when the phone is plugged in by USB, regardless of all the solutions above.
The problem began a few days ago. It just up and wouldn't recognize the phone. I hadn't installed any updates that I knew of on either item, but it's possible that my memory is faulty and a newer version of this or that snuck in there and screwed it all up. I have tried a serious roll-back to a Restore Point about six weeks old, but that didn't solve the problem. This suggests to me that the problem is phone-resident, since the rollback was to a computer-based Restore Point and I don't have phone rollback capability.
This seriously hampers me. PC Suite, OVI, and some future version of Nokia Suite, will all be useless to me unless Nokia accomplishes the stunning act of supporting their software. I won't hold my breath. Just in general, you'd think that plug-and-play of a phone into your computer would be a lot simpler. Just take the cord -- stick it in the phone; stick it in the computer -- and shazam, you're plugged in. But NOOOOOO we're on NOOOOOOKIA ... Now I know why Microsoft wanted to buy them so badly. They knew they'd all get along and have the same assumptions about software -- that it doesn't really matter whether it works reliably on a user's computer at his home, as long as it works in theory on some programmer's ideal personal computer in Seattle once in a rare while. Nokia? Meet Microsoft. Microsoft? You and Nokia will get along juuuust fiiiine ...

Nokia Ovi Suite Application Update Failure

Hi there!
When I tried updating the Nokia Ovi Suite version 2.1.1.1 installed on my PC:
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
I get an error message:
Due to an unknown internal error, installation could not be started. Error code: 14007. Try restarting Nokia Ovi Suite to correct the problem. If that doesn't help, try restarting the computer.
What is the problem? Your advice are strongly appreciated.
Thank you All!
"If you think this post is helpful, please click on the green button"

Hey,
Nokia Ovi Suite 2.1.1.1 is a bit old version,
Uninstall Nokia ovi suite, install Nokia Ovi Suite 2.2.1.23 from www.europe.nokia.com/ovisuite
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Nokia Ovi Suite - Computer Transfer

I've just changed the hard drive on my laptop and I've just installed Ovi Suite on my new hard drive. However all of my contacts, and messages have gone. Is this a feature of transferring Ovi Suite between computers or is all the information there somewhere on my laptop, and I just don't know where to find it!?
Cheers

Hey,
Can u get some clue from d following?
/t5/Nokia-Ovi-Suite/Where-does-Ovi-suite-store-SMS-messages/m-p/713136
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Syncing from E7 to Nokia Ovi Suite " Not Working "

Hi
First i opened Ovi Suite today & it worked just fine, & it notified me about new update & after i did update to 3.1.1.90 nothing start work as normal as it use to be.
I restarted Ovi Suite & first thing i keep getting is this note:
Operation failed
Unable to read the tracks.
Of course the syncing problem not solved after this " welcome note ! "
Always nothing sync, not contacts photos nor videos nothing at all & i got this message all the time:
Sync done
Some content was not synced properly. You can check what went wrong and then sync again.
Warnings-Contacts
There was problem with syncing your contacts. Please restart Nokia Ovi Suit. If that does not help, try repairing Nokia Ovi Suite
Error code: 83940004
As i said at the beginning of my message restating not helping & i did repair sync but nothing worked in both ways & now i'm writing to u cuz i'm sure the problem is with this new software version.
So is there any chance to save my contacts photos & videos to my Nokia Ovi Suite???

Hi Daveob64,
Could you please follow this step by step process? 1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

N97 mini not synching with Nokia Ovi Suite 2.2.1.2...

I've had my N97 mini for a few days and I was so hoping that it would be a better experience than the Sony Ericsson I had. Seems not.
Running Win7 32-bit, NOS 2.2.1.23, all software updated on PC and phone, but I just cannot get the phone to sync with the PC. When I connect the phone to the PC with the USB, it does its recognition, and all the Sync button light up and become live. But clicking them does nada.
The strange thing is that it has worked, when I first installed it on the PC.
Also, PC Suite does not start up when I connect the phone to my PC even though I've told PC Suite to start up when the phone is connected. What's going on?
And one last rant... why on earth is there no timed auto-sync facility on PC Suite?? Everytime I want to sync, I have to press buttons. Even my dumb Sony Ericsson software could do that!
Cheers,
Mart

Could you please follow this?
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Unknown error installing Nokia Ovi Suite

HI, i just downloaded noki ovi suite and it reports an error in the intalling part. it says unknown error: 1601. my systens configs are:
Aspire 5050-5954
Athlon 64x2 tk35
120gb hd
1 gb ddr2
windows 7 premium x64

I am not sure whether this will solve your problem but if have not followed this can try it once.
1. Check add/remove program and Uninstall PC Suite & ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove if anything is there
2. Run new PC Suite cleaner.
3. Delete the files from here:
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
4. Restart your PC
5. Go for windows update (Start?> windows update)
6. Restart PC again
7. Install latest OviSuite 2.2 http://europe.nokia.com/support/download-software/nokia-ovi-suite
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia Ovi suite won't install!

Hi,
I have recently bought an N97 mini and want to use it as a modem for my laptop. So i tried downloading Nokia Ovi suite and installing it but when it was installing it came up with a message saying:
An error occurred during the installation of assembly "Microsoft.VC80.MFC,processorArchitecture="x86",PublicKeyToken="1fc8b3b9a1e18e3b",version=
"8.0.50727.4053,type="win32".
I also tried Nokia PC suite but had a similar result...
Anyone have any ideas? They would be greatly appreciated!
Thanks,
Will

@infinate1
This seems to be corrupted install component. Most of the time this happens when the executables files are not launched properly. I recommend to use the msi clean up utility (from microsoft) and remove all traces of Nokia from system. I am attaching the file as txt, please save it as .exe and then execute
Then navigate to C:\Documents and Settings\All Users\Application Data\OviInstallerCache and remove all the GUID there ( unique nos).
- Restart Computer
Then download and install the latest version of Windows installer from here
FOR XP http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&dis...
FOR Windows 7
http://msdn.microsoft.com/en-us/library/dd408114(VS.85).aspx
Then download and install ovi suite from www.nokia.com/ovisuite
Hopefully this works
Cheers
Show appreciation by clicking the kudos star :-), or gesture by typing thanks
Attachments:
msicuu2.txt ‏352 KB

Nokia Ovi Suite software updates can not work!

I had a problem with OVI SUITE. When I open it, click tools->software updates. It would pop up something's gone wrong... Error code:14001. Please look at the attached picture. Then I uninstalled OVI SUITE, and re-installed it again. It still didn't work. Can anybody tell me what should I do?
Attachments:
Capture.JPG ‏25 KB

By the way, I had an another question. I read a post message how to enable OVI SUITE logs. I followed the instruction,but it seemed that logs were not enabled.
Log_gathering_help.txt is written:
Note: Please make sure the user who is currently logged in is in the Administrator group, or that they have the access right to "C:\Program Files\Nokia\Nokia Ovi Suite\" folder. If not, there is a possibility certain logs cannot be collected, like the WindowsEvents log. (By the way, My OS is windows 7 64bit Ultimate SP1)
1. To enable the logs, do the following:
    a. Double-click the enable_logs.js file.
    b. Click the button to finish enabling the logs when prompted by the dialogue.(when I double-clicked the enable_logs.js, nothing happened...)
Note: After you have enabled the logs, it is better to restart NOS prior to collecting the logs.
2. To collect and zip the logs, do the following:
    a. Double-click the collect_logs.js
    b. Click the button to finish collecting. Zip the logs when prompted by the dialogue.
    After clicking the button, the folder where the zip logs have been saved opens.
3. To disable the logs, do the following:
    a. Double-click the disable_logs.js file.
    b. Click the button to finish disabling the logs when prompted by the dialogue.

Nokia Ovi Suite - Not syncing

Nokia n97 mini.
I keep having issues where my phone and PC sync fine for a period then just stops. Twice I have removed and reinstalled software. My latest problem is I ovi suite can acknowledge phone is connected but it will not sync. I can view all my phone details on the PC. I find it very frustratiing. Phone is 3 months old.
Solved!
Go to Solution.

Hi Daveob64,
Could you please follow this step by step process? 1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

After installing the latest itunes/quicktime update, I can no longer access the itunes store and my iphone does not complete syncing. What can I do to fix this?

After installing the latest itunes/quicktime update I can no longer acces the itunes store nad my iphone does not complete syncing. What can I do to fix this? I have tried uninstalling and reinstalling itunes. I have uninstalled and reinstalled windows updates. I have checked the firewall settings. what else?

The problem is with version 10.4.1. I had to reload 10.3 to get it to work. The recommendation from a previous poster worked for me. Here was their list of steps:
Go to Control Panel>Programs>Uninstall
2. Uninstall the following Apple programs in the following order:
     a. iTunes
     b. QuickTime
     c. Apple Software Update
     d. Apple Mobile Devices Support
     e. Bonjour
     f. Apple Appllcation Support
3. Reboot PC
4. Find, Download and Install iTunes 10.3 (you can find it at FileHippo.com)
If you start iTunes now you will get an error message saying that the current iTunes library was created by a newer version of iTunes. To correct this:
5. Go to your Music>iTunes folder and delete the "iTunes Library.itl" database file
6. Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.
7. Copy and Paste this file back into the iTunes folder
8. Rename this "iTunes Library (date).itl" file by removing the date. It should say "iTunes Library.itl"
9. Reboot PC

Nokia Ovi suite STILL not working with Windows 7/U...

Hi
I have been waiting paitiently for around 7 months now to get a working version of Ovi Suite to use to sync my Nokia C7.
Right now its only version 3.1.1.78 I think. I started at 2.9.X
Ovi suite still thinks my phone is not in Ovi Suite mode. This happens only with Windows 7 laptop. Atleast now I think I can sync stuff using blue tooth. Probably Nokia expects me to copy over small video clips also with Blue tooth!!!
When are you planning to fix? Please dont tell me to use Nokia PC cleaner - I just did that. 3 times in a row. Tried on 3 different Windows 7 laptops also.
Thanks
Anup
Solved!
Go to Solution.

Hi Piv1978,
Try the following workaround.
Manual sync
Open Nokia Ovi Suite--> Sync--> Sync option--> Uncheck the sync automatically everytime you connect the device.
Then Sync--> Sync now--> Contact, Calendar& tasks, Messages or Notes one by one individually.
Re-pair the "pst" and the "ost" Outlook files as in the following location.
C:\Program Files\Microsoft Office\Office12\SCANPST.EXE
C:\Program Files\Microsoft Office\Office12\SCANOST.EXE
Right click the above mentioned exe file and 'Run' it.
NOTE
It's adviced to take a back- up of the user's Outlook folders to avoid any loss of information.
Check with Microsoft support pages for more information.
I hope this helps you with the error code.
Br
Mahayv

How to fix: Nokia Ovi Suite could not connect to t...

How to fix: Nokia Ovi Suite could not connect to the Nokia account server
https://profiles.google.com/111711145986835145800/posts/57KK7mZPLfL#111711145986835145800/posts/57KK...
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

did this
https://www.google.dk/search?q=itunes+iphone+error+0xE8000003&oq=itunes+iphone+e rror+0xE8000003&aqs=chrome..69i57.4857j0j7&sourceid=chrome&es_sm=91&ie=UTF-8
got these
https://discussions.apple.com/thread/5408879?tstart=0
https://discussions.apple.com/message/12650630#12650630
https://discussions.apple.com/message/23805897#23805897
https://discussions.apple.com/message/23305865#23305865

Installing nokia ovi suite is taking forever!

am trying to update my nokia 5530 version thru pc.(because it didn't work other than this) well installing nokia ovi suite is really taking very long time. i connected the usb cable but still it just isn't finishing
HELP ME

Are you using latest NOS? Which Operating system you are using?
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia Ovi Suite install does not complete

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