Nokia Ovi Suite software update service is not res...

Thats the messsage I get when trying to update videos application.
Very Strange. It has like that since át least 19th jan, maybew earlier...
Noone at Nokia responding ??
Br,

For the two updates shown 1 x Programme and 1 x Video - I have following results.
With the first - "Installation failed." and with the second- "download failed" Fazit - no updates possible.
These are also the results wether I use the device - the ovi suite or the pc sofware updater.

Similar Messages

  • Nokia Ovi Suite software updates can not work!

    I had a problem with OVI SUITE. When I open it, click tools->software updates. It would pop up something's gone wrong... Error code:14001. Please look at the attached picture.  Then I uninstalled OVI SUITE, and re-installed it again. It still didn't work. Can anybody tell me what should I do?
    Attachments:
    Capture.JPG ‏25 KB

    By the way, I had an another question. I read a post message how to enable OVI SUITE logs. I followed the instruction,but it seemed that logs were not enabled.
    Log_gathering_help.txt is written:
    Note: Please make sure the user who is currently logged in is in the Administrator group, or that they have the access right to "C:\Program Files\Nokia\Nokia Ovi Suite\" folder. If not, there is a possibility certain logs cannot be collected,  like the WindowsEvents log. (By the way, My OS is windows 7 64bit Ultimate SP1)
    1. To enable the logs, do the following:
        a. Double-click the enable_logs.js file.
        b. Click the button to finish enabling the logs when prompted by the dialogue.(when I double-clicked the enable_logs.js, nothing happened...)
    Note: After you have enabled the logs, it is better to restart NOS prior to collecting the logs.
    2. To collect and zip the logs, do the following:
        a. Double-click the collect_logs.js
        b. Click the button to finish collecting. Zip the logs when prompted by the dialogue.
        After clicking the button, the folder where the zip logs have been saved opens.
    3. To disable the logs, do the following:
        a. Double-click the disable_logs.js file.
        b. Click the button to finish disabling the logs when prompted by the dialogue.

  • Ovi Suite Software Updates-Error No internet Conne...

    My Phone Nokia 5800 Xpress Music..
    Ovi Software update fails while cheking for updates pops up
    Network Connection error dialog
    Nokia Ovi Suite software update service is not responding Make sure the internet connection is working or check firewall settings, and try again.
    btw I have a broadband,if firewall is turned off...
    I dont know what else to do.
    I click ok, its says downloading for ever....
    I tried update via wifi my phone asks for server profile...which i have no idea about.
    I have been trying to update for firmware for a week i dont it happening... damnnn
    Nokia Ovi Suite 2.1.1.1
    Ovi Player 2.1.10304.0
    Nokia Photos 1.6.434.0
    PC Connectivity Solution 10.6.2.0
    Connectivity Cable Driver 7.1.27.0
    Nokia Ovi Suite Software Updater 2010.6.0.60359
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.82
    Operating system:
    Microsoft Windows Vista 64-bit Edition, Service Pack 2
    Language: English
    Detected internet browsers:
    - Microsoft Internet Explorer 8.0.6001.18904
    - Mozilla Firefox 3.6.3 (Default browser)
    Detected Bluetooth stacks:
    - Microsoft (Version: 6.0.6000, Build: 16386)

    i found the solution for the network connection error during the software update process.....
    the error dialog box says to check ur connection or firewall settings...so i recommend the users who are having this problem...first of all if you have any antivirus software installed than turn it off or disable it before starting the update and then Go to- Control panel-Windows Firewall-Then turn it off. and now start the update application you will notice the change and i am sure the update will start and complete without any errors...i was also having the same problem but i tried and resolved it... and also a very important thing that you should take care of....you should make sure that no other application is using your internet connection, don't start any other downloading program because it will decrease the ovi suites downloading speed and it may cause an error...
    if the problem persists after turning off ur firewall than restart ur pc and try again...
    post me a thanks if your problem is resolved...
    this will work with the nokia OVI Suite version 2.1.
    because i had not tried to update the ovi suite because i like the 2.1 version very much...
    I really tried it very much, because my father says that Try and try and try until you get success...
    and i achieved the success..........

  • Nokia Pc suite / Ovi Suit / Software Updater.... N...

    Hi I have tried all three Nokia Pc suite / Ovi Suit / Software Updater. to update the firmware of my nokia n95 8 gb. but none of them is updating my phone. Right now 20.0.16 is the firmware on my mobile but you can check it out that the latest firmware available for N95 8GB ,,,, 31.0.015 . i tried this on my other laptop as well but showing me the same problem. i cant understand that when i am using the newest versions of Nokia Pc suite / Ovi Suit / Software Updater than why they are not installing the new firmware on my phone and showing me the message that it has already got the latest firmware which is totally wrong. i have attached a pic for the helpers to help and guide me out of this situation. thanx
    Attachments:
    n95 8gb.JPG ‏57 KB

    Hi, farby thanx for the reply, First of all my phone is already unlocked and one my friend is also facing this same problem. as i have mentioned that there is update available on the nokia website. its just he Updater software which is not updating although it is connected to internet. maybe you should look to the picture i have attached to this thread. In the pic it is saying that 20.0.16 is the firmware is present on my mobile But you can check it out that the latest firmware available for N95 8GB ,,,, 31.0.015. and just look at the difference in the firmware versions. Its not like that N95 8gb is a latest phone and would have to wait for the new firmware. There should had been many firmware updates available between 20.0.16 to 31.0.015 versions. i hope so that you will understand which i am trying to explain. thanx bye

  • Nokia Ovi Suite software upgrade fails

    I have a Nokia 5230 but my problem is yesterday when I tried to connect my laptop to the internet through my phone using Nokia's Ovi Suite. A message DEMANDED that I first upgrade my Ovi Suite software, which obviously I could not do as I could then not connect to the internet. When I got connected through an ADSL line, the upgrade is continually unsuccesful. Message reads I may not be on the internet - clearly false - and then check my firewall settings. I have turned my firewall OFF and I get the same message. Any advice?

    Hunchback: frankly it's a little more than an annoyance, it's an audacity! I started up Ovi suite to quickly download some photos I urgently needed for a presentation to find that Nokia had hacked into my computer and made software I installed and depended on unusable. I'm not sure what the legal situation is but it is certainly very bad business practice to force an update on your customers. The update has been running for 20 minutes on my PC now and is obviously hanging. I will set up my firewall to prevent any further communication between my PC and Nokia's websites as I can not have you alter software on my PC unauthorized. Frankly I'm shocked that you have that kind of access to my machine.

  • Nokia Ovi Suite Application Update Failure

    Hi there!  
    When I tried updating the Nokia Ovi Suite version 2.1.1.1 installed on my PC:
    Operating system:
    Microsoft Windows XP 32-bit Edition, Service Pack 3
    Language: English
    I get an error message:
    Due to an unknown internal error, installation could not be started. Error code: 14007. Try restarting Nokia Ovi Suite to correct the problem. If that doesn't help, try restarting the computer.
    What is the problem? Your advice are strongly appreciated.
    Thank you All!  
    "If you think this post is helpful, please click on the green button"

    Hey,
    Nokia Ovi Suite 2.1.1.1 is a bit old version,
    Uninstall Nokia ovi suite, install Nokia Ovi Suite 2.2.1.23 from www.europe.nokia.com/ovisuite
    If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

  • 6220 Classic: Ovi Suite Software Update problems

    Hello everyone,
    I am trying to update the firmware of a 6220 Classic via Ovi Suite (2.1.1.1). I connected the phone, and started the software update process. I was informed the current firmaware version is 03.23, and that version 5.15 is available. I proceeded downloading the (148mb) firmware update.
    After that the update process started, and I was informed to ignore all USB connection notifications. Notifications like "Nokia Flash Parent detected" were displayed with one informing me that the driver for one of these "devices" failed to install.
    I then got the "Device recovery" error, stating that Ovi Suite lost connection with my device, and presented me with 4 steps to follow to "help reconnect your device". None of this helped, and I kept on getting the same error. Now I am lost. The 5.15 update is also not available OTA. Luckily the phone was not bricked in the process, and is still working fine at version level 3.23
    Any ideas on how to get Ovi Suite to install the update? My system specs: Windows XP Pro SP3 with latest fixes/updates.
    Thank you.

    I always use Ovi Suite to update 3 phone (5310, 5610, 5800), no problems so far. However once caveat on s60 phone like yours is that when problems like this occur, you could try to update without a memory card inserted. If that fails, hard reset the phone and update the blank phone (back up first before resetting of course). If that still fails, take it to a Nokia Care Center.
    If you find my post helpful please click the green star on the left under the avatar. Thanks.

  • Mac OS X Lion Software Update service does not reflect 10.7.1 update

    Hi all,
    I recently upgraded my Mac OS X 10.6 Snow Leopard server to 10.7.
    Everything went ok, and the server tools are installed and working.
    Last week, Apple released the 10.7.1 update, but this update is not reflected in the Lion Server's Software Update service.
    Every time I start the catalog sync (either in the Server Admin app, or through Terminal), the sync process completes correctly without any errors, but the latest 10.7.1 update is not listed in the available updates.
    Did I miss something there ?
    Thanks in advance for your help,

    Additional info:
    I followed KBase art HT4771, and made the following changes:
    1. Stopped the Software Update Service and quit Server Admin app
    2. Updated /etc/swupd/swupd.plist to begin hosting OS X Lion software updates by typing the following Terminal command:
    sudo /usr/libexec/PlistBuddy -c 'add :otherCatalogs:2 string index-lion-snowleopard-leopard.merged-1.sucatalog' /etc/swupd/swupd.plist
    3. Updated /etc/swupd/swupd.conf to allow OS X Lion computers to receive updates as follows:
         "RewriteCond %{HTTP_USER_AGENT} Darwin/11
         RewriteRule ^/index\.sucatalog$ /index-leopard-snowleopard.merged-1.sucatalog"
    became
         "RewriteCond %{HTTP_USER_AGENT} Darwin/11
         RewriteRule ^/index\.sucatalog$ /index-lion-snowleopard-leopard.merged-1.sucatalog"
    After completing this and restarted the Software Update Service, the Server's Software Update Service could find all updates, including Mac OS X 10.7.1 and more Lion updates (Multi-lingual voices, Server Essentials, ... ).
    The issue is now that the client computers cannot find the Software Update server, though it is properly connected, regardless the selected catalog in /Library/Preferences/com.apple.SoftwareUpdate.
    I am now considering to erase all updates from server, delete all config files, and restart service from scratch.
    Any other idea before I start the big deletion ?

  • Nokia Ovi Suite (2.2.0.241) Not Uninstall, always ...

    Hi,
    I'm trying to uninstall my OVI Suite, but the software always reinstall, over and over again. I do it through the pointer remove programs in WinXP.
    Where I find the menu uninstall in the ovi suite, if this menu is not showed?
    Has someone a good idea to delete it? ( Register, Folders....)
    Thanks in advance,

    Hi,
    I have just the same issue and I don't have any idea about how to fix it! :-)
    Is there anyone who can suggest how to proceed?
    Thanks a lot!
    JohnBaron
    fnathan wrote:
    Hi,
    I'm trying to uninstall my OVI Suite, but the software always reinstall, over and over again. I do it through the pointer remove programs in WinXP.
    Where I find the menu uninstall in the ovi suite, if this menu is not showed?
    Has someone a good idea to delete it? ( Register, Folders....)
    Thanks in advance,

  • Error with new version of nokia ovi suite

    Hello update to the new version de ovi suite 3.1.1.9, but say Nokia Ovi Suite 3.1.1.85 PC Connectivity Solution 11.4.21.0 Connectivity Cable Driver 7.1.45.0 Nokia Ovi Suite Software Updater 2011.7.0.61004 Maps Service API 4.0.28.3 Nokia mPlatform 2.7.72 Ovi Desktop Sync Engine 1.4.4.57 Sistema operativo: Microsoft Windows Vista Edición de 32 bits, Service Pack 2 Idioma: English Navegadores de Internet detectados: - Microsoft Internet Explorer 9.0.8112.16421 Stacks Bluetooth detectados: - Microsoft (Versión: 6.0.6000, Compilación: 16386), Activa Controladores USB detectados: - Default Hub Driver for USB 6.0.6002.18005 - USB Modem Driver 6.0.6002.18005 - EHCI eUSB Miniport Driver 6.0.6002.18005 and the cel phone restart and restart again when connect with this new version please repair this is urgent

    I followed instructions but nothing happend
    It seems Nokia gives me nothing but trouble... W t F?
    A not so proud owner of an N8!
    Attachments:
    cmdprntscr.jpg ‏168 KB

  • Transfer Nokia Ovi Suite 2 Data to Another Compute...

    Hi Everyone,
    I've been using the Ovi Suite for a while now specifically for synching all my text messages. I have a new laptop and I would like to transfer the SMS data synched in my old pc right now through the Ovi Suite. How do I go about this? Most of them are already deleted in my phone so I think I need to extract or migrate the database files from my old pc to the new one.
    I'm using an N79. Here's the other details:
    Nokia Ovi Suite 2.0.0.10
    Nokia Photos 1.3.15.0
    PC Connectivity Solution 9.38.0.0
    Connectivity Cable Driver 7.1.20.0
    Nokia Ovi Suite Software Updater 2009.40.0.60128
    Maps Service API 3.0.35.0
    Nokia mPlatform 2.5.168
    Ovi Desktop Sync Engine 1.0.0.684
    Operating system:
    Microsoft Windows Vista 32-bit Edition, Service Pack 2
    Language: English
    Many thanks.

    Hi,
    You currently have very old Ovi Suite version. My recommendation is that you update the version to the most recent one (www.ovi.com) which is Nokia Ovi Suite 3.0.0.290.
    I don't recommend you transfer these old components to new PC and then use them with new Ovi Suite version. They may even end up not working at all...
    You have two quick solutions to use (with new version):
    1) You can just drag and drop all the messages to your device and then when connecting with the new PC drag and drop them back (if it is a clean PC then you can use also message sync functionality for transfering)
    2) In the new version of the Ovi Suite you have export/import messages functionality available which you can use to export the messages to e.g. .csv file. You can then transfer that to new PC and import the messages from there.

  • Ovi Suite 2.2.0.241 not sync all message

    When I sync the messages not all are sync, certain message are skipped. (Sorry for my English)
    Nokia Ovi Suite 2.2.0.241
    Nokia PC Suite 7.1.40.6
    Ovi Player 2.1.10304.0
    PC Connectivity Solution 10.24.0.0
    Connectivity Cable Driver 7.1.29.0
    Nokia Ovi Suite Software Updater 2010.18.0.60492
    Maps Service API 4.0.11.0
    Nokia mPlatform 2.6.195
    Ovi Desktop Sync Engine 1.3.0.32
    Operating system:Microsoft Windows XP 32-bit Edition, Service Pack 3Language: Español
    Detected internet browsers:- Microsoft Internet Explorer 8.0.6001.18702- Mozilla Firefox 3.6.6
    Detected Bluetooth stacks:- Microsoft (Version: 5.1.2600, Build: 5512), In use.
    Detected USB drivers:- Default Hub Driver for USB 5.1.2600.5512- USB Modem Driver 5.1.2600.5512- EHCI eUSB Miniport Driver 5.1.2600.5512

    Hey,
    This is just my experience
    For storing SMSs, i have chosen my memory card.
    Whenver i tried to use my phone in Mass storage device(even after safely removing the hardware option ), after disconnecting the phone, whenever new message comes, it will say, messages will be saved on phone memory only   which is i felt is fewer devices which has got memory card, mass memory and phone memory.
    When your SMSs are stored in Memory card and if you have synched, then all ur messages will get sycnhed with Nokia Ovi Suite, as in my case, i was surpriesed to see not all the messages are synched, then i realised whenver i connect my phone as mas storage, then i wll manually go to settings on messaging, select memory card/mass storage(which ever you have selected for storing your SMSs), you can select and then sync.
    As i said earlier, this was my exp, May b this cud also b in ur case too.
    If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

  • Nokia OVI Suite is now available for public :)

    HI all,
    Now Nokia OVI Suite is now available for public. You can download this OVI Suite from the following link.
    http://europe.nokia.com/A41159160
    Please read all the instructions informed in the link.... Still OVI suite is not having the option to send SMS and Contacts editor, may be this will be included in upcoming versions as we have communication centre for normal nokia PC suite ....As of now i think its available only in English language.
    Those who want to try this PC Suite ....Lets give your feedback and comments in this forum ...

    a)
    Nokia 2700 classic, V 07.15 (04-06-09)
    b)
    Nokia Ovi Suite 2.2.0.241
    Nokia PC Suite 7.1.51.0
    PC Connectivity Solution 10.24.0.0
    Connectivity Cable Driver 7.1.29.0
    Nokia Ovi Suite Software Updater 2010.18.0.60492
    Maps Service API 4.0.11.0
    Nokia mPlatform 2.6.195
    Ovi Desktop Sync Engine 1.3.0.32
    Operating system:
    Microsoft Windows Vista 32-bit Edition, Service Pack 2
    Language: English
    Detected internet browsers:
    - Microsoft Internet Explorer 8.0.6001.18928
    - Mozilla Firefox 3.6.6 (Default browser)
    Detected Bluetooth stacks:
    - Microsoft (Version: 6.0.6000, Build: 16386), In use.
    Detected USB drivers:
    - Default Hub Driver for USB 6.0.6002.18005
    - USB Modem Driver 6.0.6002.18005
    - EHCI eUSB Miniport Driver 6.0.6002.18005
    (version of Thunderbird is 3.1)
    c)
    What step by step!? I thurn on my computer and Nokia Ovi Suite grabs 180MB of RAM!
    For last 3 years I was using Nokia 6233 – Nokia PC Suite – Microsoft Outlook combination. Recant I transfer to Nokia 2700 classic – Nokia Ovi Suite – Mozilla Thunderbird combination and I am real unsatisfied.
    Nokia 2700 is just a shadow of 6233 model. Catastrophically weak camera and lack of calendar on the main screen are my biggest complain.
    Nokia Ovi Suite is bloatware. Sync with Thunderbird (Lightning) or Ovi page is problematic or unexisting. Even the some simple function hasn't work, like grouping messages by the sender (John Doe and John Abc can't be the same person).
    I don't think that I have actual problem, this is just a case of a poor programing and optimization of the program.
    Attachments:
    Clipboard02.png ‏39 KB
    Clipboard03.png ‏40 KB

  • Old maps in Nokia Ovi suite

    Hi,
    Why the maps available through Nokia Ovi suite are outdated? I have downloaded map for Finland and it's very old. You have fresh version at http://maps.ovi.com/, why that version ain't available for download.
    Versions of programs i use:
    Nokia Ovi Suite 2.1.1.1
    Nokia PC Suite 6.84.10.3
    PC Connectivity Solution 10.6.2.0
    Connectivity Cable Driver -ohjain 7.1.27.0
    Nokia Ovi Suite Software Updater 2010.12.0.60423
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.82
    Käyttöjärjestelmä:
    Microsoft Windows XP 32-bittinen, Service Pack 3
    Kieli: Suomi
    Löydetyt Internet-selaimet:
    - Microsoft Internet Explorer 8.0.6001.18702
    - Mozilla Firefox 3.6.3 (oletusselain)
    br,
    Antti
    Solved!
    Go to Solution.

    Hullukala wrote:
    It didn't show map on phone, just plain color like no map installed. The file I used was named  17221.zip and got it from this site. Will try the whole Europe if it helps.
    I have Nokia Ovi suite and Nokia maps updater (which dont work) at the moment at my pc. Where I can get "MapLoader" or is it just another name for Maps updater?
    Hullukala, please check your file paths. It should work.
    For example, if i were to open the 17221.zip (Finland map) and extract it on my PC first (in a folder named 17221 for example), I would go inside that folder and grab all the files and folders in that folder and put them right inside cities\diskcache on your memory card.
    It will tell you that certain folders (the folder structure) exist, and you should overwrite / replace. The only reason I see for the maps not working is file paths being wrong. You don't need to download the whole EU file.
    Nokia Map Loader is actually a different application to Maps Updater.
    Try here for it if you want to try it, but you really don't have to use it if you do things manually.
    http://www.nokia.com.my/explore-services/nokia-maps/download

  • Ovi Suit FW update problem

    Hi there i have installed the following: 
    Nokia Ovi Suite 2.1.0.87
    Nokia PC Suite 7.1.40.6
    PC Connectivity Solution 10.5.1.0
    Connectivity Cable Driver 7.1.27.0
    Nokia Ovi Suite Software Updater 2009.46.1.60264
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.80
    Betriebssystem:
    Microsoft Windows 7 64-Bit-Edition
    Sprache: Deutsch
    Erkannte Internet-Browser:
    - Microsoft Internet Explorer 8.0.7600.16385
    - Mozilla Firefox 3.6 (Standard-Browser)
    Erkannte Bluetooth Pakete:
    - Microsoft (Version: 6.1.7600, Build: 16385)
     Now i want update the Firmware on my Nokia 5800 Xpress Music, the Ovi Suit takes long to find the Firmware update on the Update Screen.  Then i click the "Install" Button. Then it tooks some time to determine some infos from Phone.  Then i see the next screen with the Infos that current V 31.0.101 is on the phone and V 40.0.005 is the new firmware that i want to install.  After click "next" i agree with the Terms and click again "next". Now i make a Backup of my current Phone Settings and Data and after that i Click "install".  Now i have display something like "prepare download" (on german version: "Herunterladen wird vorbereitet...") but nothing happens, no network traffic or similar no change also after 1h waiting.  I tried with disabled Firewall and AV but no effect.
    Has someone a idea what i coul'd do?

    The specs: 
    Nokia Ovi Suite 2.1.1.1
    PC Connectivity Solution 10.18.0.0
    Connectivity Cable Driver 7.1.29.0
    Nokia Ovi Suite Software Updater 2010.18.0.60492
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.82
    Microsoft Windows 7 32-bit Edition
    Language: Polish
    Connection: USB
    Nokia 5230
    Firmware: 10.0.071.259.02
    Exactly the same issue, when trying to run FW update, it hangs on the 3rd step (preparing to download). Tried almost everything what came into my mind...
    Any solution for this?
    Thanks!

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