Nokia PC/ovi Suite USB Modem & CDC Device Couldno...

when I tries to connect my E63 via usb on windows 7, it connects properly but modem &cdc drivers could not be installed.
I have recently upgraded to win7 from xp, and modem was working perfectly with xp but now not working.
I have tried with both pc suite and ovi suite.
LEARNING AND WISDOM ARE SUPERFLUITIES, THE SURFACE GLITTER MERELY, BUT IT IS THE HEART THAT IS THE SEAT OF ALL POWER . . . .

I guess the installation of Ovi Suite is corrupted, please follow the steps provided below to assist you in this regard
Right Click My Computer-Manage
Device Manager-Modems
Right Click and then properties
Click the Diagnostics
Click Query Modem. If you get it as success then the modem is working fine.
You may try to update the driver or check for hardware changes as well. If that does not solve the issue then go to step 1 below.
Step 1
- Go to Progam and Features/Add Remove in Control Panel
- Click Ovi Suite
- Click Repair.
Once repair is completed then please restart computer and check.
If Step 1 didnt work, then try the below step
Step2
-Go to Progam and Features/Add Remove in Control Panel
- Click Ovi Suite
- Click Uninstall
Also uninstall the following f
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then right click my computer, click manage.
- Device Manager-Ports- If you find anything by name Nokia please unistall ( Dont remove anything else)
Then reinstall windows Installer from the link provided below
For Windows Vista and Windows 7
http://msdn.microsoft.com/en-us/library/cc185688(v=vs.85).aspx
For Windows XP
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&dis...
- Then restart computer.
- Download and install Ovi Suite
- Restart Computer again
- Connect the device, dont open Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then lauch Ovi Suite.
- Check for the issue
Hopefully this helps
Cheers
Show appreciation by clicking the kudos star :-), or gesture by typing thanks

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Nokia 6303 /ovi suite contacts in outlook sync pro...

Hi
I am using ms outlook on windows xp and ovi suite. The problem is that not all the information from outllok is passed to the phone. Some addresses are left out and sometimes other info such as phone numbers or email address don't sync. Some contacts are fine and there doesn't seem to be any consistancy to the problem. Any ideas anyone.
Regards

I have N97 Mini and a lot of problems.Actually I wouldn't called it problems because there is no solution ever post by NOKIA support.This is really a nightmare that NOKIA COMPANY sold to the buyers along with phones we bought .I have 10 years of experience with NOKIA devices all of the models including the first Symbian 6600.Now the whole month I spent every day trying to handle this **bleep** od device and the biggest **bleep** OVI suite searching on hundreds of sites and forums but everywhere the same only bad no solution and NOKIA just giving new versions that means nothing for solving problems.
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Nokia e7 nokia ovi suite usb help

Hi there, need someones expert help or point me in the right direction.
problem im having is to update my phone to anna- which is the latest update.
everytime i plug my phone in via usb and select nokia ovi suite on the pc it doesnt connect? why i dont know.... so i used my common sense and exit the nokia suite then tried again but selecting mass storage and media transfer just to see if the cable works. and so it does. i copied all my pics and videos.
i unplugged usb and plugged in bluetooth and dongle and it connected to nokia suite which was wonderful! i backed up all my messages and contacts. so now im relaxed but WAIT! DOES THIS MEAN I CAN UPDATE TO ANNA VIA BLUETOOTH? nope! grrr..........it says you need to connect via usb. plugged it in and it doesnt work!
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nokia e7-00 is my first ever nokia phone

I had this problem too with Ovi suite & the new Nokia suite, reinstalled several times with no luck, failed to realise that I had to also uninstally other Nokia software too like Nokia connectivity cable driver.
You could try uninstalling these in this order & then reinstalling Ovi/Nokia suite to see if that fixes your problem:
Nokia connectivity cable driver, PC connectivity solution, Windows driver package - Nokia pccsmcfd, Ovi/Nokia suite.
Hth,

E-72 OVI Suite-USB Connection Issue

Model: E-72
OS: 031.023
OVI Suite Version: 2.2.1.23
Laptop OS: Windows 7 Enterprise 64 Bit
Problem: When connecting the phone via USB, OVI Suite suggests that the phone is not in PC Suite mode where as I've selected PC Suite mode when it prompts also by going to
Ctrl Pnl>Connect>USB. But no luck, restarted Laptop multiple times, also the phone.
OVI works fine with Blutooth for all sync etc but I need USB connection working to upgrade mobile software.
Other Observations: When phone is connected via USB Windows 7 detects it as S60 device with options of manage media, browse files, import picture, not sure if this is related. Also the device shows error and requires troubleshooting in modem mode because of bluetooth peripheral device is not installed due to not being able to find appropriate driver.
This is a new phone and new OS, using for first time with USB cable, it never worked, no changes made that could be trigger for this issue, any help will be greatly appreciated

Hi gmudgal83
I am not sure whether this will solve your problrm but you could try this once.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC/Ovi suite (hopefully) should detect your mobile properly now.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

NOKIA N8 -ovi suite keeps on giving a message to s...

I got an n8 recently and installed ovi suite on my PC by downloading the latest ovi suite version. I tries to sync the phone by connecting my phone thru USB cable. But the Ovi suite application says that set your device USB mode to ovi suite.The USB connection is already on ovi suite mode (actually that is the default USB mode on the phone). I cannot go any further as everytime i get a message to set the USB to OVI suite mode which it is already in.
I have already uninstalled ovi suite once and tried connecting the phone after re installation. But no luck.
The USB cable is fine as the PC detects the phone.
Help

Hello yashu.
To be able to help, we would like to know few things:
1. Is this first time you installed any Ovi Suite version to your PC ?
2. Have you tried to connect any other Nokia devices with Ovi Suite ?
If this was not first time:
3. Did you get your N8 connected with previous version of Ovi Suite?
4. Have you ever used your N8 with Bluetooth connection on that specific PC ?
Finally; Could you open registry editor on you PC and check device settings:
1. Choose Start->Run and type regedit <enter>
2. Browse to HKEY_CURRENT_USER\Software\Nokia\Nokia Ovi Suite\Devices\<IMEI> where <IMEI> is your devices indentification. If there is no any other devices ever connected, there should be other devices. Alternatively you can check it from your device by "calling" to *#06#.
Copy value of key "FRIENDLYNAME" to answer (It may be empty too).
Thanks.
-Pekka

Ovi suite doesn't recognize device

Hello, new problem:
I start ovi suite as always.
I connect my cellphone N97 with usb, as always.
New: ovi suitedont recognice my decive!!
Reinstall Ovi..connect..nothing.
Connectivity N97: usb modus.
I realy dont know what to do.
Does anybody recognise the problem and know the solution for it?
Thanks,
Renee.
Holland

Hi,
I donot have any problem with my N97.
I am not sure this will solve your problem but you can try this?
1. Uninstall Nokia Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove
2. Delete the files from here:
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Restart your PC
4. Download and install latest Nokia ovi Suite http://europe.nokia.com/support/download-software/nokia-ovi-suite
5. Restart PC again and try to use NOS
if this does not help then check whether you are using latest phone software or not. you can upgrade your phone software by following bellow mentioned steps...
**** before going for upgrade donot forget to take backup else you might loose your phone data****
1. Download Nokia pc suite and use NSU or Nokia ovisuite (For Windows User only)
2. Try over the Air update (MAC/Windows User)
If your mobile data rates allow, try doing an over the air update. Support varies by phone, variant and software
Go to tools >Utilities> Device manager (location may vary by device)
There should be an updates tab
This functionality may not be available in your device. Contact your service provider for more information
To view or update the current software version of your device or to check the date of a possible previous update, select Menu> Tools> Utilities> Device mngr
To check whether software updates are available select Options> Check for Updates
First off BACK UP YOUR DEVICE! make sure you have a back up of the memory card and also the device memory and make sure that the battery of your device has enough power or connect the chager before starting update. To start the update select access point. The device starts to download the device data.
When the data is downloaded the update description is displayed. Select Accept to accept the download of the update package or cancel to cancel the download. IT may take several minutes and you can use your device during the download but not during installation time.
Server Profile Settings
Menu> tools> utilities> Device Manager
to add a new server profile seleat Options> New server profile.
Contact your service provider for correct settings
Server name- Enter a name for the configuration server
Server Id- Enter the unique ID to identify the configuaration server
Server Password- Enter a password to identify your device to server
Access point- Select the access point to connect to the server
Host Address- Enter the url address of server
Port-Enter the port number of the server
User name & password- Enter your username and password for the server
Allow configuration- To allow receiving configuration settings from this server select yes
Auto Accept all requests-To have your device ask for your confirmation before accepting configuration from this server. Select NO
Network Authentication- Select if network authentication is used. Enter your Network username and Network password to identify your device to the server.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Improve your UI software Nokia. Ovi Suite wasted m...

The E71 device/hardware is good. But, unless I was confused by Nokia website:
- The E71 user guide is poorly simplistic and should be improved;
- Nokia support is quasi inexistant: - Nokia web 'support' is not better than the marketing brochure, and Vodafone support is struggling as well;
- Nokia PC suite is OK, better than previous versions;
- Nokia Ovi suite is to be avoided: I spent 6 hours trying to make it work with no sensible result. No response from Nokia 'support' for my requests for help.
- I had to unload all Ovi applications and revert to the Nokia PC suite. More progress is needed in software Nokia. Less nice picture, more functionality that works.
- Ovi can't synchronise my PC Outlook with the calendar on my E71.
A telephone handset shouldn't be considered as a "computer game" or MP3 player: we have no time to waste. As a 15 years Nokia user I am trying not to go Blackberry but for how long?
Best regards,
PI31416

Hi pi31416,
Could you be more specific about your issue.
-Which operating system do u use and which firmware version do you have in your mobile? ( *#0000# will reveal the details)
-Are you trying to connect thru cable or thru Bluetooth? Also which version of OVI suite you use?
-Go to OVI suite -> help -> About nokia OVI suite -> System information. Paste the information...
Regards
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me

Nokia 5230 + OVI suite, finds cellphone via blueto...

ovi suite
3.0.0.290
nokia 5230
winxp SP3
in windows explorer i can connect to folders on cell phone.
But not via ovi suite. I select bluetooth in ovi suite. Then ovi detects 5230 and i can select it. "next" then i see "busy indicator" with message "probably installation of bluetooth modem is required". After several minutes i get a message telling me that bluetooth has failed me.
hp elitebook 8530p

Hi Marysmum ,
Could you be more specific about your issue.
Which operating system do u use?
Which firmware version do you have in your mobile? ( *#0000# will reveal the details)
Is the cable connection working fine?
Which version of OVI suite you use?
Go to OVI suite -> help -> About nokia OVI suite -> System information. Paste the information...
Regards
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me

Feedback from Nokia re Ovi Suite

Yesterday I posted two message on this discussion board which highlighted my dissatisfaction with Ovi Suite and my total frustration with the support offered from Nokia, one of them had a link to a survey.
Did Nokia respond to find out why I was to dissatisfied? No, they removed the posts.
To all those users who felt I disrepected them I apologise, but doesn't Nokia advertise this discussion board as somewhere where we the customers can share our comments & thoughts?
To Nokia I offer no apology, why? Because Ovi Suite is a let down, and I have tried to contact Careline, but guess what, you don' care!!
For Nokia the best way to deal with an unhappy customer is to silence them.

Whilst all users are welcome to share there thoughts, we do expect those thoughts to to be expressed in a way that shows due respect to all other users of this forum, and having reviewed post in question concerning Ovi Suite, we support the actions of the moderator who took the decision to remove your post.
The questions that you ask are perfectly legitimate:
Why can't I sync with Gmail?
Why can't I sync with Lotus Notes like I could with PC Suite?
Why was PC Suite replace with Ovi (without same functionality)?
Is anything being done to fix Ovi Suite and give it better functionality?
Nokia does monitor the points raised on this forum, and many Nokia employees from a variety of backgrounds and specialities do participate in the discussions on a voluntary basis. If we at the Discussions team receive any official statements concerning the topics raised by our members, we publish them; but this forum is not an official channel for Nokia to respond to individual concerns so we cannot guarantee that Nokia will respond directly to you.
However, some of the other content of your post was disrespectful bordering on offensive. We would suggest that you re-read our membership terms here, particularly the section headed "General Rules Regarding Content Submissions":
http://discussions.europe.nokia.com/t5/Discussions-Guidelines/Membership-Terms/td-p/268
We do not allow polls and/or surveys here because we do not have the means to undertake them in a suitable manner to ensure that provides feedback in a sufficiently reliable manner to make the results of value.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

[N900] Ovi Suite USB Connection

Hello *,
I am unable to connect my N900 via USB to the most recent version of Ovi Suite. I have the latest firmware installed on the N900, in particular PR 1.3. Connecting it via Bluetooth works fine. "PC-Suite" Mode is selected. But no connection is determined. I have double-checked the problem with my old E90, which connects correctly.
I am not quite sure, but I believe that this problem occurred since the upgrade of the N900 to PR 1.3. There have been a couple of other problems occuring since then. After deploying the PR 1.3 upgrade bluetooth OBEX functionality stopped working, as did the Explorer Plugins provided by the deprecated PC-Suite. A switch to Ovi Suite did not get things better.
Any suggestions are appreciated :-)
Maniac
Solved!
Go to Solution.

dude do you have preenv games on mydocs ? that migth casue it to stop working .
anyway for me ovi suite was always painful, but it never works for the first time, for some reason it only works when i connect it for the second time, and i go add new phone.......
how did you update to pr1.3 ?
Reality is wrong....dreams are for real... 2pac .
don't forget to hit that green kudos

Nokia E71x - OVI Suite crashes if logged in to OVI...

I have a problem with Nokia OVI suite. I recently tried to set up contacts on OVI.com so it would sync with my phone to a web contacts package.
If I have OVI suite connected to my OVI account, and the 'Sync with your Nokia account in Ovi.com' option selected, OVI suite crashes. It works fine if I do not attempt to sync my contacts with OVI.com
Any suggestions?
Thanks

I have a problem with Nokia OVI suite. I recently tried to set up contacts on OVI.com so it would sync with my phone to a web contacts package.
If I have OVI suite connected to my OVI account, and the 'Sync with your Nokia account in Ovi.com' option selected, OVI suite crashes. It works fine if I do not attempt to sync my contacts with OVI.com
Any suggestions?
Thanks

Nokia E90 and CDMA USB modem Axesstel MV110L

Does anyone know if it is possible to connect E90 with USB modem Axesstel MV110L
http://www.axesstel.com/fixed/broadband_evdo_modem.php?id=4 >
to browse the internet over CDMA?
Thank you for any ideas

Anyone ?

Ovi suite not updating my device software

When i going to update my E71 device software update i got this error " Support software installation failed" i have attachmed that image as well , Please help me in this regard,
Thanks
Attachments:
e 71.JPG ‏116 KB

Ali2010 wrote:
When i going to update my E71 device software update i got this error " Support software installation failed" i have attachmed that image as well , Please help me in this regard,
Thanks
Rontom is right and I also noticed that you've several apps running on your PC. Close all other apps when you update phone firmware.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Ovi Suite + 5230 USB not working

Preamble:
I recently connected my Nokia 5230 mobile phone to my PC via USB connection and loaded up Ovi Suite (2.2.1.23). Everything worked lovely. But alas! Both an Ovi suite update was available, as well as a update for the phone itself! So I downloaded the latest version of Ovi Suite (3.0.0.284).
Unfortunately, now Ovi Suite does not detect when I select "PC Suite" USB mode (selected on the phone screen). This essentially makes Ovi Suite useless.
So I followed some advice on other discussion pages (more on that later) and reinstalled the Ovi Suite. The problem persisted.
Here are some pictures to help you understand my problem:
http://i.imgur.com/5IknF.jpg
The computer is able detect the phone is connected via USB. I can even browse the contents of the phone memory and memory card. Upon detecting the connected phone, and me pressing 'PC Suite' on the phone screen, it will show this:
http://i.imgur.com/lV0rs.jpg
I cannot progress past this screen. The Ovi Suite simply does not recognise that I've selected that option on the phone.
Defense:
I know what your thinking. "Just another USB thread". Well, I did in fact read plenty of threads on this forum before posting, and have spent the last few hours uninstalling and reinstalling Ovi Suite and drivers in various ways (as suggested in those threads), with no success.
The following is a list of forum threads which I have read and tried all the solutions found in each, and I have copied the solutions (which appear to have worked for other people), for your convenience:
/t5/Nokia-Ovi-Suite/Ovi-Suite-PC-Suite-USB-Connection-Problem/td-p/682828
Solutions which did not work for me:
Could you please follow these steps and check?
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC suite (hopefully) should detect your mobile properly now.
1. Uninstall all nokia related applications like Ovisuite, pc suite, connectivity cable driver,pc connectivity solutions, nokia software updater etc. from ur PC.
2. Restart your PC
3. Now download and install the recent ovisuite from http://www.ovi.com/suite
4. After installation, disconnect/disable your internet connection (this will make sure that the PC use the drivers which comes with ovisuite and prevent the PC from downloading any new drivers from internet) and then connect your mobile and wait for drivers and support software installation.
5. After drivers installation you can connect your mobile to ovisuite from ovisuite screen.
/t5/Nokia-Ovi-Suite/Can-t-connect-to-Nokia-Ovi-Suite-on-Nokia-6700/m-p/757938#M5623
Solution which did not work for me:
Hi GannonC,
Uninstall the following Programs, if any, from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting 'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
After connecting you can go ahead and update your maps/ download new country maps.
NOTE: before updating your maps/ download new country maps, you should have used your maps in you mobile atleast once.
Hope this will resolve your issue.
You can connect back your internet anytime after the drivers installation.
/t5/Nokia-Ovi-Suite/OVI-suite-not-reconizing-the-OVI-suite-USB-mode-N8/m-p/809893#M7107
Solution which did not work for me:
Hi,
Please check the suggestions below:
Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device, reconfigure the Sync -> Option - device sync settings and sync again.
If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs "Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
Br
Mahyav
/t5/Nokia-Ovi-Suite/E5-Ovi-Suite-keeps-telling-me-that-my-device-isn-t-in-PC-suite/m-p/856573#M7752
Solution which did not work for me:
Maarten, I had the same issue and it started after I updated Ovi Suite as well as my device software. I found this in another thread and thought it might help you. I just uninstalled the 3 items and downloaded and installed as prescribed by going to nokia.com/support and downloading and reinstalling Ovi Suite.... Merry Christmas
Re: OVI suite not reconizing the 'OVI suite USB mode 22-Nov-2010 11:36 AM
***** Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device,
reconfigure the Sync -> Option - device sync settings and sync again.
*****If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs
"Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click
and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
***** If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or
Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and
connect your mobile to the PC. This is to prevent the PC searching for a new drivers
from internet. OVi suite has all the required drivers for all the nokia phones available
in market.
Once all the required drivers are installed automatically, you try connecting the mobile
by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able
to connect your device now.
/t5/Nokia-Ovi-Suite/not-recognizing-USB-mode-on-E73/m-p/780655#M6383
Solution which did not work for me (simmilar to above):
frauk:
I found this on the Europe forum and it worked for me--finally!
From /t5/Nseries-and-S60-Smartphones/Synchronisation-error-code-8393f010/m-p/734155/highlight/true#M21944...
Click Start
Click Control Panel
Click Programs and Features or Add/remove Programs
Choose Nokia Nokia Cable Connectivity then Change and repair
Do the same for PC Connectivity Solution - Change then repair
Reboot computer
After re-starting the computer, I also followed this portion of a suggestion from another post (don't know if it made a difference or not):
"connected the device, waited till all the drivers were loaded.
Then launched Ovi suite"
(From /t5/Nokia-Ovi-Suite/E52-Sync-Error-8393f010-838c03ee/m-p/740481)
Ovi Suite then recognized my device and the sync appears to have gone smoothly. I hope it works for you too! It's ridiculous that it causes so many problems though--I've wasted many hours on something that should have installed correctly the first time.
Other threads with this problem, which I came across that mention the same problem with various other phones:
/t5/Nokia-Ovi-Suite/5230-won-t-establish-USB-connection-with-Ovi-Suite/td-p/824037
/t5/Nokia-Ovi-Suite/OVI-Suite-2-2-0-245-problem-recognizing-Nokia-device/m-p/719958#M4079
More data:
Now that I have shared a detailed description of my failings with you, here is some information about my phone and the Ovi suite:
Phone information (Keypad: *#0000#):
Software version
V 20.0.005
Software version date
23-03-2010
Custom version
20.0.005.C02.01
Custom version date
23-03-2010
Language set
19
Model
5230
Type
RM-588
Latest update
Not needed (<-- is this another bug Nokia? The phone regularly informs me that a update is available...)
Ovi Suite System information:
Nokia Ovi Suite 3.0.0.284
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows Vista 64-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18999
- Mozilla Firefox 3.6.13 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.0.6002.18005
- USB Modem Driver 6.0.6002.18005
- EHCI eUSB Miniport Driver 6.0.6002.18005
Additional information:
Windows Vista Home Premium SP2 64-bit (with all updates installed)
I have no problems with USB or drivers with another components
Zship's revelations:
So this is not really a problem for me. I have the working, older (2.2.1.23) version of Ovi Suite installed on my netbook, and sure enough, it works fine, I just tried it. I wont be updating Ovi Suite on it though. I also could probably just download the update via 3.5G using just the phone itself, but the problem remains that a simple software update has caused a critical connectivity problem between your software and hardware. Given that many Nokia customers would have less technical know-how than say, myself or anyone else on this forum, this problem is a quite likely a huge inconvenience to them, they probably wouldn't visit these discussions and spend 5 hours reinstalling software like I just did, and they surely would be thinking twice before purchasing another Nokia device in the future.
tl;dr - Nokia recommended update breaks connectivity between software and device, various attempts to fix seemingly simple problem don't work.
Solved!
Go to Solution.

SAME PROBLEM. And none of the many suggested solutions has worked for me yet. I want to thank all on this thread (and many others) for their help. I've learned a lot but I haven't gotten to the bottom of it. I think maybe Nokia needs to ... uh ... bloody well BOTHER TO FIX THIS ISSUE themselves, maybe. Like, cuz they're PAID FOR IT and I'M NOT. Harrumph.
I run Windows XP, and was on Media Player 11, but have rolled back to 9 and 10. I have a Nokia E 72. I have all the latest Nokia cable-drivers, PC Suite, OVI Suite, Connectivity software, etc.. The symptoms are as follows: when I plug in the phone by USB cable, the laptop won't recognize it. It says "USB device faulty" or "failed to load properly" and refuses to get the hardware into its brain. The Device Manager shows only a "Unknown Device" which I cannot install drivers onto. Taking the extra media-card out of the phone doesn't make any difference -- nothing I've done will make the computer recognize the main (built-in) card in the phone. I can't browse to it via any sort of populate / repopulate disk drive, or any other method of connecting it.
As I understand it, this is some conflict with the phone and the new concept of MTP. Media Transfer Protocol confuses the computer, causing it to kind-of think that the phone is kind-of a media player, when in fact it's a whole lot more. So, the "parent" doesn't get loaded, then the rest of the phone doesn't get loaded, then it kind-of tries to load some MTP but fails, etc.. If I could browse to the phone through a non-Nokia connection I'd be happy to do so in order to implement any of a number of the suggestions above. But I can't get the computer to recognize the phone when the phone is plugged in by USB, regardless of all the solutions above.
The problem began a few days ago. It just up and wouldn't recognize the phone. I hadn't installed any updates that I knew of on either item, but it's possible that my memory is faulty and a newer version of this or that snuck in there and screwed it all up. I have tried a serious roll-back to a Restore Point about six weeks old, but that didn't solve the problem. This suggests to me that the problem is phone-resident, since the rollback was to a computer-based Restore Point and I don't have phone rollback capability.
This seriously hampers me. PC Suite, OVI, and some future version of Nokia Suite, will all be useless to me unless Nokia accomplishes the stunning act of supporting their software. I won't hold my breath. Just in general, you'd think that plug-and-play of a phone into your computer would be a lot simpler. Just take the cord -- stick it in the phone; stick it in the computer -- and shazam, you're plugged in. But NOOOOOO we're on NOOOOOOKIA ... Now I know why Microsoft wanted to buy them so badly. They knew they'd all get along and have the same assumptions about software -- that it doesn't really matter whether it works reliably on a user's computer at his home, as long as it works in theory on some programmer's ideal personal computer in Seattle once in a rare while. Nokia? Meet Microsoft. Microsoft? You and Nokia will get along juuuust fiiiine ...

Ovi suite, Nokia Software Updater and my Nokia 573...

I have a nokia 5730 xpress music. I was trying to update its software via my device, but everytime i was trying to download the software i had ''connection error'' message while the internet connection was ok. Then i tried to update my nokia via ovi suite. Same problems. A message was coming that i have no internet connection but my internet connection was working. Later i tried nokia software updater. Everytime i try to open the program it says "sorry, the nokia Software Updater service is currently unavailable. Please try again later." I would be very glad if anyone could help me with this.

Could you please provide us more information on this?
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information)
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia PC/ovi Suite USB Modem & CDC Device Couldno...

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