Nokia PC Suite re-installation trouble

Hey all!
I'm having trouble upgrading my PC Suite software. Here's a background:
Few months ago I wanted to try another OS on my PC, so I've deleted everything seemingly useless from the hard drive (including all Temp dirs) and Ghosted the drive into an image file. After a while, I've restored the image and everything works great, however, when I'm trying to upgrade the Nokia PC Suite it's trying to uninstall the previous version, installer for which it obviously won't find, as it's been deleted by me before.
Fine. I'm downloading and trying the Nokia PC Suite Cleaner tool (v. 7.1.1), cleaning the registry w/ several tools, deleting Nokia and PC Connectivity folders and it's useless. It deletes something, but when I'm trying to install the latest PC Suite version it says it can't uninstall the previous version and closes.
I've googled through a lot of info and seemingly tried everything possible, but the damn thing simply wouldn't remove itself. What am I missing? Does Nokia install a hidden registry key which the Cleaner does not remove?
Any help would be greatly appreciated, as this is getting totally ridiculous.
TIA,
Jonathan.
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Surprisingly, I did and I hope it'll help you.
Basically, Nokia PC Suite Cleaner is a piece of **bleep**. It doesn't erase everything from your computer thus you can't reinstall.
What I did is run the cleaner first - because it erases at least something. Notice that if you still have a problem, after you've runt he cleaner, it says that the product can't be uninstalled because there was no valid installation source and that the registry has been cleaned. This is a sign that you still have a problem and won't be able to install the NPS. Then you have to search your entire hard drive where Nokia PC Suite was installed for "nokia", including hidden and system files.
One of the paths you'll find is this:
C:\Documents and Settings\Jonathan\Application Data\Nokia
Back everything up from this folder and then delete it. Your settings and backups are stored there, but apparently if you don't remove it you won't get anywhere.
Then you have to do some registry cleaning. I used the CCleaner (http://www.ccleaner.com/) and then Eusing Free Registry Cleaner (http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm). With each software you have to run the cleaning several times at a time - for example, run the CCleaner once, let it back up your registry, repair all the issues, then run again. I did it until in both programs nothing was showing up anymore.
After that, I've restarted the computer and ran the Nokia PC Suite Cleaner again. This time, it said that no products were found. That's great. If it didn't find anything it means that you've done a good job. Now run the installation for Nokia PC Suite and it should install just fine.
DEAR NOKIA!!
I've been googling for a solution like this for a week with no answers *anywhere*, including your message boards. Is it *this* hard to make the Cleaner *actually* delete all registry entries and files? Come on!

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Nokia PC Suite upgrade installs Firefox Extension

Dear Nokia
I upgraded my Nokia PC suite today. After installing the upgrade, I opened my browser, and was surprised to see that Nokia has thoughtfully added a piece of crapware to my list of Firefox extensions.
1. Commercial software developers must acknowledge that the computer belongs to the user. As such, the user has the right to choose what software to install on his machine (discussion of 'Green Dam' is beyond the scope of this post). Installing software without first asking the user deprives him of this right, and may result in annoyance.
2. If a piece of software has several components, some of which are optional, the installation process should ask the user which components should be installed. Failure to do so may annoy the user.
3. If software A is planning to modify pre-existing software B in any way, software A needs to ask the user's permission, as it may well break software B in the process. Failure to do so may annoy the user.
4. It has been documented that extensions may introduce security vulnerabilities into the browser (cf. Greasemonkey's GM_xmlhttpRequest). I'm sure that Nokia's SDLC is CMMI Level 5 and that they never release software with defects (hmmm), but if a virus were to be distributed through Nokia's extension, one can rest assured that the user will be annoyed.
I elected to install Nokia PC Suite v 7.1.30.9. I was not notified that the installation would include a Firefox extension, and thus had no option to opt-out. Installing software without obtaining the user's prior permission is a serious grievance, especially when doing so may affect another programme and/or introduce security vulnerabilities. This attitude, to my mind, smacks of arrogance, and I think it goes without saying that I am seriously annoyed. A quick Google will demonstrate that I am not alone in my annoyance.
It is thus recommended that Nokia allow the user to choose whether or not to install the PC Sync 2 Synchronisation Extension when upgrading PC Suite. Until that is effected, I suggest the following remedial process.
1. Close Firefox.
2. Delete the key HKLM\SOFTWARE\Mozilla\Firefox\extensions\[email protected]
3. Delete the folder %programfiles%\Nokia\Nokia PC Suite 7\bkmrksync

rossj81 wrote:
1. Close Firefox.
2. Delete the key HKLM\SOFTWARE\Mozilla\Firefox\extensions\[email protected]
3. Delete the folder %programfiles%\Nokia\Nokia PC Suite 7\bkmrksync
I'd like to start this post saying :
THIS HAS BEEN KNOWN ISSUE FOR A LONG TIME!
Thank You for the tip. I'm at situation where Nokia software has been removed. Folders deleted and as far as windows search can tell string "bkmrksync" can not be found from filenames in system drive. Regedit does not find the key either. All of this for my friend needed to do something with the software. Not so surprisingly he told me that the sofware was not capable of the doing the tasks he wanted. Is there anything else to do but stuff my comp full of explosives and send it to Nokia for I really do agree on the annoyance part.
I'd like to end this post saying :
THIS HAS BEEN KNOWN ISSUE FOR A LONG TIME!

I can't install Nokia PC suite (the installer can'...

On Windows XP SP3, the problem seems to knowed but I don't find any solution in this forum.
- The installer stop for it can't remove the "Nokia Connectivity Cable Driver"
- The "Nokia PC suite cleaner" can't remove it
- The windows standard tool can't remove (can't find the .msi file)
- I have tried to remove all the Nokia inscription trough regedit - then renaming the Nokia folder just to try a new installation but it was still impossible to "remove" this driver so the installation failed again.
- I have tried the same, after a new inscription of the windows msi installer - nothing change.
- A nokia process was still working in the background (Nokia server), I kill it, but it's still imposible to remove the "missing" driver.
Thank's for help

agensbur wrote:
On Windows XP SP3, the problem seems to knowed but I don't find any solution in this forum.
- The installer stop for it can't remove the "Nokia Connectivity Cable Driver"
- The "Nokia PC suite cleaner" can't remove it
- The windows standard tool can't remove (can't find the .msi file)
- I have tried to remove all the Nokia inscription trough regedit - then renaming the Nokia folder just to try a new installation but it was still impossible to "remove" this driver so the installation failed again.
- I have tried the same, after a new inscription of the windows msi installer - nothing change.
- A nokia process was still working in the background (Nokia server), I kill it, but it's still imposible to remove the "missing" driver.
Thank's for help
- No answers in the forum.
- Crazy answer from the hotline (Everything is Ok and if it doesn't work ask to the hot line of the operating system : an automatic mail you can't respond to with the message, if you don't answer we consider the problem is solved - I don't have so much time to spend asking again the same question to get another non-answerable answer)
- The informations I've found in this forum doesn't work.
So I solve the problem turning off their phone.
By by Nokia, hello Android

Nokia PC Suite installation error

Hello everyone!
I use Windows XP Professional Edition SP 2, Nokia PC Suite 6.86.9.0 rus. During installing this PC software on my PC I got an error: dialog box named ServiceLayer shows "Could not start service". Then after installation is complete and I run it I get new error message: "There is no available connection types for your phone". It lasts approximatly for 2 months. I used older versions of Nokia PC Suite before and had no problems. Please explain me what it all means and how can I solve this trouble? Great thanks in advance to everybody who help me

I have experienced exactly the same problem, running Vista Business SP1 on a 6-month old ASUS laptop. Several versions of Nokia PC Suite have returned the same error message: There is no available connection type and therefore connection to phone cannot be established. The wizard will exit.
I have just followed all steps in earlier posts and downloaded and installed PC Suite 6.86.9.3 English version and am still getting the same error. I had thought that this might have been caused by SP1, but am now not so sure. Earlier versions (pre 6.84.x) worked without problem, but now the installer checks to ensure it is the latest version and these newer ones all fail at the same point - connection. Any more suggestions on how to overcome this problem?

Satellite U300-130 - TosBtMng has stopped working after Nokia PC Suite installation

I've got the same problem too... with Toshiba Satellite U300-130.
Bluetooth had worked pretty well before I installed Nokia PC Suite for my mobile on my PC (the newest version 7.1.26.0 from website).
To be correct, at first I even managed to maintain a Bluetooth connection between PC and Nokia and ran syncronisation of contacts. I made several attempts but each time syncronisation run ended with message "PC coudn't get answer from your Nokia".
After rebooting, my PC went crazy and started issuing message "TosBtMng has stopped working" and it restarted every time I ask it to close.
Installation of new version of BT Stack (6.40) didn't fix this error.
Please help

Hi there
I answered an existing thread with the same problem, but no-one can help apparently.
Anyway,,, I can at least help you with getting rid of the looping setup. You need to rename the directory with the Toshiba bluetooth stack.
I also have Nokia syncing and it worked fine until recently. - I have to say I think the problem relates to a Windows auto upgrade.
How to solve this is a different matter. At this moment I have given up. The Toshiba bluetooth stack disabled.

Problems with the installation of Nokia PC Suite.

I had a old version of Nokia Pc Suite installed in my pc.So I remove it and I've installed the new version for my new cell-phone Nokia N80.
Now the installation doesn't work... it says : ERROR 1304. Error during the writing in the file C:\Programmi\Nokia\Nokia PC Suite 6\Help\PCSuite_ita.CHM. Make sure of having the right to access to the directory.
I can't delete the "Nokia" directory from my pc!!
PLEASE HELP ME !!!
P.S.Sorry for my bad English .. but I'm italian!

Hi,
It seems that there are still some old files left after uninstallation of old PC Suite version.
You can try this:
1. Uninstall PC Suite, Nokia Connectivity Solution and Nokia Connectivity Cable drivers, if still exist.
2. Reboot computer
3. Download PC Suite Cleaner from http://europe.nokia.com/A4144912
4. Run it with option "Other problem". It should delete old files.
5. Reboot computer
6. Install PC Suite 6.8
Did this help?

Need Help: Nokia PC Suite 7.1.40.1 installation is...

hello,
I downloaded Nokia PC Suite Version 7.1.40.1 from Nokia site and installation got stuck at around 85%. I had to kill the session and restart installation. But no luck as it gets stuck everytime. I then tried cleaning all files related to PC Suite manually including registry entries. But I was not able to clean up some of the already installed files. It keeps saying the files are being used currently. Restarting the laptop also does not work.If I try to start the installation again I get a error message stating that the previous installation is in progress. Could some help me with this strange problem ?
Thanks
Cenks
Solved!
Go to Solution.

Hi,
Similar to your issue, already lots of post made in our forum,
Could you please check if you have got installed Microsoft Visual C++ 2005 SP1 Redistributable Package on your pc ?
http://dischttp://discussions.europe.nokia.com/discussions/board/message?board.id=pcsuite&message.id...

Nokia Ovi Suite 3.0.0.28 installation

Good day i just installed Nokia Ovi Suite 3.0.0.28 my phone is nokia e63
this is my specs from pc suite
PC Connectivity Solution:
Version 10.50.2.0
Nokia Connectivity Cable Driver:
Version 7.1.36.0
Operating system:
Microsoft Windows 7 32-bit Edition
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
the problem is that my Ovi suite detects my phone but cannot make Blue tooth connection
thanks

@ragun
How do you update phone firmware version?
1. Download & install Nokia Ovisuite (For Windows User only)
Connect device with NOS> Software updates
2. Try over the Air update (MAC/Windows User)
If your mobile data rates allow, try doing an over the air update. Support varies by phone, variant and software
Go to tools >Utilities> Device manager (location may vary by device)
There should be an updates tab
This functionality may not be available in your device. Contact your service provider for more information
To view or update the current software version of your device or to check the date of a possible previous update, select Menu> Tools> Utilities> Device mngr
To check whether software updates are available select Options> Check for Updates
First off BACK UP YOUR DEVICE! make sure you have a back up of the memory card and also the device memory and make sure that the battery of your device has enough power or connect the chager before starting update. To start the update select access point. The device starts to download the device data.
When the data is downloaded the update description is displayed. Select Accept to accept the download of the update package or cancel to cancel the download. IT may take several minutes and you can use your device during the download but not during installation time.
Server Profile Settings
Menu> tools> utilities> Device Manager
to add a new server profile seleat Options> New server profile.
Contact your service provider for correct settings
Server name- Enter a name for the configuration server
Server Id- Enter the unique ID to identify the configuaration server
Server Password- Enter a password to identify your device to server
Access point- Select the access point to connect to the server
Host Address- Enter the url address of server
Port-Enter the port number of the server
User name & password- Enter your username and password for the server
Allow configuration- To allow receiving configuration settings from this server select yes
Auto Accept all requests-To have your device ask for your confirmation before accepting configuration from this server. Select NO
Network Authentication- Select if network authentication is used. Enter your Network username and Network password to identify your device to the server.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia PC Suite installation error - how to uninsta...

Hi,
New here. Recently bought E51 with Nokia PC Suite 6.85.14.1 provided. I use Windows XP Professional Edition SP 2.
I have a previous version of the Suite installed (6.4.8). I tried to uninstall (before installing the new version). After uninstalling and rebooting my PC, somehow the 6.4.8 version of the Suite still resides in my PC. Using "Start | All Programs", the Nokia folder still appear with the following 4 items:
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I think there were some problems in the uninstallation process.
Now when I try to install the newer version (6.85.14.1), it will display the following error message and needs to halt the installation process:
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Can someone help me what I should do? Install the older 6.4.8 again and uninstall it? I no longer have the CD. Where can I get the installation program? Or try the latest version 6.86.9.0?

Hi devotion22,
What you can do is uninstall Nokia Connectivity cable driver, PC Connectivity solution and PC Suite (if you have reinstalled the latest one), then if you have any reputed PC Cleaner which is reliable cleaner, clean your PC. Delete unwanted files from your pc, then reinstall the latest nokia PC Suite from nokia site and then start using Nokia PC Suite.

Trouble with Music Transfer with Nokia Ovi Suite.

Hi all! i'm new to this support forum, and i hope that someone will be able to help me
i'm facing a trouble transfering my music from my notebook to my nokia 5230, using Nokia Ovi Suite of course.
it seems that Ovi put the music in my smartphone, but checking on the phone i don't see any file.
anyone got the same problem ?
any suggestions ?
ps. sorry for my "newbie" english ù
edit :
checking on the memory card details (App->Office->Files Management) in the Music folder i can see those files, but they are not in the Music Player...
Solved!
Go to Solution.

Hey Dude,
Hav u updated ur music library by pressing Refresh library from Nokia 5230 > Music > Music Player > Options > Refresh library?
Once transfer is done, refresh ur phone's music library and check
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Nokia Ovi Suite installation

How can I install the Nokia Ovi Suite to another hard drive than the standard "C" drive?

Hi, if you want to install Nokia Ovi Suite to for example D: drive, to directory "D:\Program files", you could start installation application from command line following way:
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Nokia PC suite installation problem

When installing nokia PC suite in my HP laptop the following error message is displayed.
"an error occurred during the installation of assembly 'microsoft.VC80.MFC,processorArch="x86",publicKeyToken="1fc8b3b9a118e3b",version="8.0.50727.4053",
type="win32"Please refer to help and support for more information."
what should i do now? Please help.

Hi pri7yadharshini,
Thank you for your post and welcome to the Nokia forum.
This issue is coming from VC80.MFC which is a file from Microsoft that stops you from installing Nokia Suite. Install Nokia Suite on another PC, or contact Microsoft Support to resolve this issue quoting the VC80.MFC error message.
Iris9290
If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.

How to use single installation of Nokia Ovi Suite ...

I want to help my adult son set up his (different model-) Nokia Smartphone.
How to use the Nokia Ovi Suit already installed for a different user?

Hey,
If i hav understood ur issue correctly, u want to share the same nokia ovi suite(Contacts, Messages, Calendar and tasks etc) of ur entire family with single nokia ovi suite? If my understaning is wrong, please do correct/educate me.
AFAIK, nokia ovi suite does not work the same way how pc suite works at least when it comes to PIM sync like Contacts, Messages, calendar and tasks etc.,
In case of PC Suite, u can connect more than a device and u can sync/store messages/contacts/calendar etc separately and u can switch to the next device, there is no dedicated database to store any of ur data, if u r synching with pc suite.
In case of Ovi Suite, it has got a database where it stores user's info in a database, so u cannot sync multiple phone's data with single nokia ovi suite.
If this is what u xpct from our forum, read my signature and do the needful
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Nokia Ovi suite installation error

When trying to install Nokia Ovi suite on my computer, I am getting the mesg
"Runtime error! Program :\Program files\Nokia\Nokia Ovi suite\NokiaOviSuite.exe
R6030
-CRT not initialized"
The header on the mesg says Microsoft Visual C++ runtime library
Can someone from Nokia there help me??
Thanks
Mathew
Attachments:
Nokia error.JPG ‏194 KB

Hey Mathewtcs,
Your screen-shot shows tat u have issues with ur Microsoft Visual C++ runtime library. Update your C++ runtime library to fix this issue.
http://www.microsoft.com/downloads/en/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&dis...
http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&dis...
http://www.microsoft.com/downloads/en/results.aspx?freetext=Microsoft+Visual+C%2b%2b+2010&displaylan...
Installing these should help you
Regards
Regards
Like my post? Give me a Kudos...... Ur problem solved? Accept my Solution :-)

PC Suite support installation failed error message...

Every time I start PC Suite and do a sync (of calendar, notes and contacts) with my Nokia N78 phone - I get the message:-
The PC Support installed on your phone must be updated to support new features.
Do you want to update PC Suite support on your mobile phone (Phonename)?
If I select the 'Yes' tick, I get a message
Installing......
Accept all possible installation requests on your device. (There are no requests on my phone.)
quickly followed by a message:-
PC Suite support installation failed.
The sync itself always works; it is the accompanying request to update the software that fails. The s/w on my N78 phone is 11.043 dated 21-05-2008 custom version 11.043.240.2 custom date 13-06-08. If I do a 'check for updates', I get the message "No updates available". I am running Windows Vista Version 6.0.6002 Service Pack 2 Build 6002.
I have read the forums and tried the following:-
Reset the date to two years earlier in case there was a out of date certificate error. - This had no effect.
Checked the Application installation settings on my phone (Application Manager - Software installation set to 'All', Online certificate check set to 'Off'.)
Uninstalled PC Suite and used the PC Suite cleaner 7.1.1. software twice to confirm all remnants of PC Suite (rebooting in between) and then re-installing . This had no effect.
Tried installing Nokia Suite (as against PC Suite) and had similar results. ie the sync worked but it tried to install software and then failed.
Tried installing OVI suite and get similar messages.
Any ideas how I get rid of this error message?

thanks I know that, I have done all that before and it didnt worked.
I tried to connect it onto another pc and it worked there and it's working now on my pc too, I have two c5 earlier one gets recognized as soon as I plug it, but the new one takes time and sometimes is recognized as an mtp device, I uninstall and reinstall pc suite and connected the new c5 first and it still took about a minute to get recognized and my old c5 it got recognized as soon as I plugged it in. .

Nokia PC Suite re-installation trouble

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