Nokia Phones quality and support

We have 60+ Nokia phones C, E , N series. The quality of phones and quality of support drops down in past 2 years significantly. I will not buy those devices anymore... Looks like Nokia company would like to go into bancrupcy with that style of work. Congratulation to Nokia management.... Good job

support provided at local nokia care centres has always been questionable.Now since the launch of their C and X series the quality of the products has also dropped to low.Esp with S60V5 phones.
In Love With My C6-01:Now running on Nokia Belle!

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Nokia phone model and text to speech software

What models of nokia support text to speech software ?Should the software be installed in the phone memory or on the memory card? What site do I download the text to speech software from? My budget is around Rs 7000

Go to Nokia worldwide and you will see page Support and Software and choose applications.There is free to download in some language and for limited phones Text to Speech free.
VALAHIANSS

My nokia phone does not support default code 12345...

Plz help me

Hi Baliyan4044,
Welcome to Nokia Discussions.
If the default code doesn't work it will have been changed at some point. If you can't remember it, please visit a Nokia Care Point where the phone can get reset. If there's no Care Point in your country, please contact your Care line. You can find your nearest Care Point and country's Nokia Care number here.
Iris9290
If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.

HT203254 This does not work. Apple refused to repair my notebook though I applied for the the repair before 4-year period has expired. I am very frustrated with Apple and its quality and support.

4-year period expired on 12-th of December.
I have applied to an official Apple service on 4th of December with this problem with nvidia-8600 chip that was confirmed by the official Aplpe service.
I have a document that confirms the purchase date.
It was sent to Apple by the official service and they refused.
What we have is that Apple does not respond to obligations and all it declares can be considered as lie.

The details:
Repair Confirmation Number: G141323406
Serial Number: W8******YJX
Reason for cancellation: Part is out of range, It does not qualify for quality program.
<Edited By Host>

Major Problem with Phone Line and Support.

Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?

It sounds to me like your phone line has a short somewhere. If it was a "hard short", your phone wouldn't work at all. But yours rings, and then shorts out. Could be a wiring issue, or it could be a phone issue. I would unplug all equipment (phones, faxes, computers, etc). Then take one good phone to a jack and plug it in. See if the problem still exists. If it is still a problem, try a different phone at that same jack. If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack. If the problem cleared, the trbl is at the first jack. If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive). Find out how to remove call forwarding in your area (usually by hitting *73 on your phone). Please post results.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Gigaframe L81 doesn't play sound in videos shot by Nokia phone. Can Q81 do?

Hi All.
My parents have bought Gigaframe L81 photo frame.
My mother tried to use the photoframe to watch the videos shot by her Nokia phone. And the problem was that no sound was reproduced by the photoframe
As far as I know, newer Nokia phones shoot videos in the following format
Video: MPEG4 Video 640x480
Audio: AAC 48000Hz mono 768Kbps
When I look at the Gigaframe L80 & L81 features at the off. cite
http://www.toshiba.eu/photoframe/detailsl80.htm
I see that it is said to support only Audio: MP3
At the same time Gigaframe Q80 & Q81 claim to support more sound codecs:
http://www.toshiba.eu/photoframe/detailsq80.htm
Audio: MP3, AAC, OGG
So I have the following questions:
1) Are Q80 & Q81 actually more superior models than L80 & L81 ? My parents thought that L80 & L81 are better models, since they have a bigger screen. They thought that L80 & L81 should have more features. But it seems that Q80 & Q81 support more sound formats...
2) Does Q80 & Q81 actually support AAC & support AAC audio streams in MP4 video files ?
3) How can I know if Toshiba is going to add AAC support to L80 & L81 ? Or maybe my parents should sell their L81 and buy Q81 or something else ?
My parents are not going to use the software which comes on the CD to convert their videos, because first the software is too difficult for them, the other reason is that it takes time to convert the videos to formats supported by the frame and that means that all benefits from using a frame over a PC are gone...

Hello yura-v,
I am a Gigaframe L81 user also.
I asked the Toshiba Support Team, if there will be released a firmware update or something else.
They told me no. Toshiba is not going to add AAC support to L80 & L81 at the moment.
If Q80 & Q81 actually support AAC & support AAC audio streams in MP4 video files, I could not say sure, because I am only an owner of a Gigaframe L81.
I think the best way is, your parents should buy an Q80 or 81 and test this.
If this both doesn´t support the AAC streams they could give back the frame within 14 days.
If they support the AAC they can sell their L81 frame and keep the Q80 or Q81.
best regards

GMX email provider for Nokia phones?

http://www.gmx.com
My current US based email provider is going to shut down its operations thus I am in need of another email operator. GMX should support mobile phones. Any good European based email operators suitable for Nokia phones you may know.? I am looking for email operators in France, Italy or Germany , Japan or Spain with English User Interface. No Nokia's email or Hotmail or Yahoo or Gmail please!
If you do know a good email provider please let us know. (works well with Nokia phones)
Cons and pros of GMX if you have been using it.
Many thanks!

Any e-mail provider supporting IMAP will be fine.
I use runbox.com (based in Norway) and it works perfectly, with Nokia Messaging, Profimail and Mobile Documents.

Nokia warranty&quality

Hi,
I bought new Nokia N82 on 21/05/2008. Phone works ten days almost ok... of course I had to boot it some times during these days. Then I realized that N82 didn't save any photos/videos. Now the phone has been in Nokia's Care&Service point in Oulu about two weeks. I asked them when I will get phone back and they did't know. Before I had a Sony-Ericsson over two years and i hadn't any problems with that phone. I am very disappointed for Nokia's quality and warranty service.

14-Jun-2008 03:59 AM
petrisormunen wrote:
Hi,
I bought new Nokia N82 on 21/05/2008. Phone works ten days almost ok... of course I had to boot it some times during these days. Then I realized that N82 didn't save any photos/videos. Now the phone has been in Nokia's Care&Service point in Oulu about two weeks. I asked them when I will get phone back and they did't know. Before I had a Sony-Ericsson over two years and i hadn't any problems with that phone. I am very disappointed for Nokia's quality and warranty service.
i have had SE for many years before and i have had problems with their unit, it is basically the same with any manufacturer, you were just unfortunate to have a lemon...

Nokia Phone Lock?

Hi, I'm considering buying the nokia 5310, i've never owned a nokia phone before, and was wondering whether nokia phones have the feature to lock certain things. As in, require a code to open messages or photos for example. Any help will be apprecaited.

The easy way is to switch on the automatic keyguard so that the keypad locks after the number of minutes/seconds you choose:
Menu > settings > phone > security keyguard
Then activate the security keyguard so that the security code has to be entered to unlock it (you find this next to the automatic keyguard, as above). You will have to enter the security code to activate this, which will be 12345.
Finally, because the whole world knows 12345, go to Menu > settings > security > access codes > change security code. You have to put in 12345, then put in your desired number twice.
Make sure you keep a record of the security code, if you forget it, the phone can only be unlocked again by a Nokia service point who will re-flash the phone, deleting all of your phone memory contents in the process.

Nokia N95 sound quality and DAC

[IMG]http://www.cnet.com.au/cnet/i/r/2006/mobilephones/22130769/sc003.jpg[/IMG]
Hi
Ive been searching everywhere including Nokia for info and was pointed to this forum! ->
Does anyone know any specifics regarding the nokia N95's Sound Quality??
Specifically:
1. The DAC used in the N95 build?
2. The SQ Differences between the N95 and N91 (build and technical)?
3. The sort of amplification used in the N95?
4. How the amplification (if any) runs through the 3.5mm jack?
5. A comparison to the SQ of a staple player e.g IPOD?
6. Is there a possibility for lineout? (purely a query)
Any help here would be most appreciated !!

Here is the official Nseries specs bout music:
Music Features
• Digital music player - supports MP3/AAC/AAC+/eAAC+/WMA/M4A with playlists and equalizer.
• Integrated handsfree speaker
• OMA DRM 2.0 support for music
• Stereo FM radio (87.5-108MHz /76-90MHz) with Visual Radio support
And I also learnt it has 8 band equalizer.N91 has a special music chip [forgotten who has made it] that was created to beat specially IPOD.Now IPOD has been redesigned but sound still sucks.
Already iREAVER, ZEN has beaten ipod.
I saw a tendency that whoever own this model barely [includin me] support this as best.
But its only upto nokia to keep it still best even after N95 released or not.
Instead can make another model over or as successor.
Plus, I donk think so mainly because y know HDD expansion is easier than SD MMC systems.
And play videos and songs better.
I am sorry that I could not give y a more depth technical feature.
But the fact is IT IS A MUSIC CHEAP ON WHICH LEADIN MUSIC COMPANIES GREATLY RELY ON.
And for nokia it is not impossible to make slightly inferior or superior to N91 Like sound machine and eventually all [music] phone will have this GOOD sound quality as standard....just a thought.
Hope y understand wat I mean.

Nokia Phones - Windows 8.1, Firmware and Future

Lots of posts about Windows phones and the Windows Phone 8.1 update and firmware update(s) that are not happening for Verizon customers.    The talk on the net is Verizon has discontinued the Lumia Icon, so I called Verizon to find out.   The rep. I spoke to could not/would not confirm if the Lumia Icon was discontinued.    When I asked about the status of the Windows Phone 8.1 update (and firmware updates), he again could not/would not provide a status, or any kind of time frame.   I expressed to him my concern that I have a Verizon Lumia Icon that is about 1 month old, and potentially will no longer be receiving updates. I also told him there are many other Verizon customers with Windows phones with the same concerns.
Still - no substantive response.    Can't speak for the rest of you, but this concerns me.   Other carriers have updated their Windows phones to 8.1 and current firmware, but not Verizon.   Do I now have a phone that will *never* be updated, and am locked into a 2 year contract !?   Verizon is playing the silent game with us.
On a more positive note, I received an email from T-Mobile today asking me to come back.   They said they would buy out my current wireless carrier plan.   I will give Verizon a little more time to let their customers know what the future is with the Windows phones (and specifically the Icon), but I will not wait forever.   I will dump Verizon and go to a carrier that is actively supporting Windows phones.

I contacted support myself today, and this is what I got:
My name is Kim, how may I assist you?
Visitor: Hello! I have the Lumia Icon and I was wondering if you guys have ANY idea when we can expect to get the Cyan update? And furthermore, the Denim update that we are supposed to get before the end of the year?
Kim: Good Afternoon!
Kim: Great question! We do not have an idea of when the software updates will be made available by the phone manufacturer. You can definitely reach out to Nokia and see when the updates would be available for download from their site or when they would be pushed out to your phone once they have been tested.
Visitor: Really? They are saying it's being held up by Verizon.....
Kim: I would be more than happy to get a link from the manufacturer's site and then put it here in to the chat for you.
Kim: We do test it before they release it, however the software does come from the manufacturer for the phone
Kim: >>>Click Here<<<
***if you click this link and go to Nokia's website, you find this:
Latest software release for Nokia Lumia Icon is 1028.3566.1417.0047
The availability of this update may depend on your network service provider. To check for updates, on your phone, tap Settings -> phone update.
Kim: Here is a link to the manufacturer's site
Kim: What else may I take a look at with you today?
Visitor: Even on their website it says that it is dependent upon your service provider. Does this mean since you guys don't know anything we are probably just never getting it since you don't plan to continue selling the Icon?
Kim: We complete the testing for the software and then provide our results to the manufacturer per the information that was provided by our network engineers
Kim: As far as the information that I have available to me, the software is then sent back to the manufacturer in order for it to be released to the devices and made available on the manufacturer website.

Nokia lumia 520 and 525 support touch to focus?

Do the above phones support touch to focus?

Hi. asha305user.
Thank you for posting and welcome to the Nokia Support Discussions.
The Nokia Lumia 520 and the Nokia Lumia 525 supports touch to focus. For more information, you may check this link: http://www.nokia.com/global/products/compare/?action=productcompareaction&products=2204302-3173858#p....
Let us know if you need further help.

In my nokia asha 306 not support higer quality vid...

Hey
sir what is this in old software all high quality videos are supported but in new software high quality not supported i want good video player

This has happened with my Nokia Asha 306. It had version 3.81 and it was playing this video very well but after I have had updated it to version 7..42, that very same video is not played properly. Its video is not visible with the message that the video is of higher resolution. But then how does that video was being played in version 3.81 correctly?
My product code is:
059L900: RM-767 MEA_MAA_RED_NULL_PK
SW version: 07.42 variant: 33
I hope that support people would convey this to developers so that in the next version this is resolved.
I tried attaching that video that I was able to play in Nokia Asha 306, SW version 3.81, but could not.
This information is what I get from GOM player when I play this file:
[Ver. 2, 1, 50, 5145(EN)]
*** DIRECTSHOW FILTER LIST ***
1. Default DirectSound Device
2. VMR9 - Renderless mode
3. Gretech Video
4. Gretech Audio
5. Microsoft DTV-DVD Audio Decoder
6. Gretech MP4 Source
*** VIDEO INFO ***
Input Type : mp4v(GVC)
Input Size : 320 x 240
Output Type : YUY2
Output Size : 320 x 240
FrameRate(Frame/sec) : 0.00 (25.00)
*** AUDIO INFO ***
SampleRate(Sample/sec) : 44100
BitRate(Bit/sample) : 16
Channels : 2
KBitRate(KBit/sec) : 1411
So it is clear that the video is 320 x 240 and it was played correctly before ver 7.42.
We need that ability back.
Thanks

Nokia 1520 shortcomings and lack of proper support

I have been given a Nokia 1520 as a gift (after i had suggested i liked it). I have owned it for 3 weeks roughly and it's been a total saddening experience. Amongst the countless issues i am meeting are:
- The infamous oversensitive display issue. Can't type any sms or email straigth without having multiple characters repeated over and over. This also means that while i try to scroll the screen i happen to open unwanted apps or unwanted links in the browser or in newsreaders. Also, trying to select a tile to resize/unpin it, it most often results in opening it countless times before i actually manage to unpin.
- Lack of a keyboard allowing me to input Traditional Chinese with Pinyin (It was requested in 2011, ie 3 years ago).
- Timed stroke writing for chinese characters means that if you are too slow (as most westerners writing chinese are) you can't even write characters (maximum timing is 0,8 secs).
- Lack of any form of quick input like swiping or so. Multiple issues also at downloading languages for the keyboard. A nightmare.
- The OS won't allow users to select single words or place the cursor in a specific position inside a word. This can be done in some places but not everywhere.
- Bing Translator honestly sucks and there is a huge shortage of dictionaries and language related resources in the market (nothing comparable to Pleco or Hanping
- Lack of a decent notification bar and a LED telling people they got mail or messages or calls when the phone is muted. This caused me to lose two important jobs.
- Very poor/shaky reception for the phone and Internet. Where my Galaxy Note 2 works full broadband, the Nokia connection goes up and down or is none at all.
- I took the device to Nokia Support Centre in Taipei and the person in charge was a kid who not only didn't know anything about the, now well known, issues of the device but he also got very arrogant, talking carelessly and with a very bad attitude and claiming "people shouldn't buy phones without being able to use them" and "if you tried it before why you complain now?". Tested the phone for 2 seconds and he decided it had no issues, so apparently no chances to have the phone sent for a repair/substitution.
Is this the path Nokia and Microsoft are taking with Windows Phone?
I am so disappointed that i am considering reselling the thing and going back from where i came from, IE Android.
It's a shame Nokia hasn't learned how to treat users yet. I am particularly disappointed at the defective device and at the attitude of the part time, lazy, sleepy teenagers they use in Taipei to cover the service making customers run (or worse since some of those guys really push your patience far above the limits, maybe they don't like foreigners or they are scared at speaking English, whatever it is, it's very uneasy and unpleasant). I have never seen such a bad service for a such a malfunctioning device in my life. I have owned maybe 20 or more devices to date (including old Windows Phones) and never had so many negative experiences piled up all together at the same time
I just wish i had been given a device with some other OS rather than a device with a Beta version of an OS supported by part time staff.

This would appear to be a genuine issue with the 1520. Do not have one so could not comment
- Yes indeed i can grant you it's genuine. Haven't sent an email in the last 2 weeks. Just too frustrating.
I know there is several Chinese language settings but as I am not Chinese could not comment beyond this is not something Nokia could do anything about as it is a core OS issue and not a hardware/firmware one.
- Well, it's easy to see if you have doubts. Enter: Settings-Keyboard and go search for any form of input that says "Traditional Chinese with Pinyin (PinYIn is the romanization of chinese characters. You type say "Wo" and the chinese character for "I" pops up amongst other choices. This has been existing from day 1 in any decent keyboard. It has been requested at MS suggestion board 3 years ago. Is still to be implemented. I find it hard to think how they can sell these phones here (especially considering the relations between China and Taiwan and the fact they use simplified/traditional respectively). It's not only a mad marketing move, it's also politically sensitive. No one normal does that here, believe me.
There's several swiping keyboard shortcuts such as typing special characters or numerals (tap hold the 123 key and swipe to the desired character)
- Sure, then do one thing. Download any swiping keyboard on an Android device and then compare the speed at which you type and amend words. The WP keyboard is primitive. The fact you can't resize it combined with the screen oversensitiveness make it useless. Other Nokias are much much better, but you can't beat a real swipe keyboard, especially if you type as a profession. How can someone use such a keyboard on a device in 2014 is beyond me and and anyone else who has used an Android but even a Blackberry in old times. It's simply inefficient compared to anything else out there. Then we can argue on what we like or not but surely not on its lack of productivity compared to else (whatever else)
As long as the app does not use it's own code anywhere you want to enter text tap and hold to have the cursor appear and swipe to the location wanted.
- Then do a test. Take an email sent by someone else. Then go to the portion of text he sent you in the REPLY mail you are writing and try to select one of the SENDER's words. You'll see it's impossible. Then move down and try to select a single word of your reply. You'll see it can be done. Different menus pop up based on where you are or which app you are.
Same is TEXT PREDICTION. It works in some places, doesn't in others, even when you'd need it
Never used it, as far as I heard especially since tha latest (recent) update this got a lot better)
You don't. Try to be a foreigner permanently based abroad and the usefulness of these tools (Dictionaries, translators, etc.) will appear immediately, especially when you have to handle or even study characters based on ideograms. Now, Android (Which i insist in saying i don't like due to their philosophy), offers not only a good mobile translating app (including a function where you take a picture then just scroll your finger on the words you want to be translated and translation pops up in a moment) but if you don't like it you can also find a wide choice of tools (Pleco and Hanping being among them and their developers having no intention to expand on WP for now and some not even in the future). In this perspective, what for you is useless or secondary, for people like me (and other expats who do business and work abroad) is a killer application. Google got it. Microsoft and Nokia, it seems, don't.
Never understood the obsession with a notification bar when your apps and services all give up constant updates and notifications on their tiles. I would not want a blinking light on my phone ever. If you are unable to check your phone even once an hour that is really not the phone or OS problem. Don't try and pin your own negligence on the phone that just makes you look silly.
Let's try to be constructive. This OS must not be built based on what you as Blog Admin like or don't like. It has to be built to cater for a wide range of users. Now, you don't like that led because apparently your tiles make you happy. I, don't spend all my day watching tiles. I work too so the phone goes in standby and since it's permanently muted (no ring, no vibration), LED is key to understand when i get emails or sms' or other notifications. I am not asking a multicolour LED as in Samsung devices (which allow you to assign a colour and vibration combination to different accounts so you understand based on colour and vibration what is important and what is not; but at least a basic primitve LED telling people "Hey you got mail or SMS". If it's not a LED, a screen notification waking up the phone from standby would to as well. As far as i know it's not present. It was present in many Android devices as both standard or third party app since the very first basic versions.
So you use a Note2 and 1520 at the same time? this may well have nothing to do with the phone and it won't be the first time it turns out a WiFi router is actually at fault.
So what do you do? Go to Starbucks and tell everyone to stop using the free Wi-Fi because your Nokia 1520 needs a dedicated connection and i threaten to suit Starbucks for not letting the King have the whole bandwidth for itself?
Galaxy works fine. Nokia doesn't, especially when broadband gets weaker (Taipei has Wi-Fi also on Metro wagons and any restaurant or other outlet you may think of). Core point is everyone is there reading their content on their mobiles. I am there trafficking with settings and **bleep**. Ended up using my Galaxy which works fine.
Those are not Nokia owned nor operated stores, go complain to them
Let me explain you a basic of marketing so you understand when it's not the case to defend a brand beyond reasonable limits even when you administer their blog.
If i, as a customer, enter a BLUE SHOP carrying a big, huge, NOKIA brand with all people wearing Nokia shirts i (and the other 23 million users who almost stopped to buy Nokia in Taiwan) assume whoever is running it, is running it on behalf of Nokia (Officially or unoficially doesn't matter as they get the license to sell from Nokia in any case). So, if your licensee works good, people are happy and buy more; if the staff shows signs of laziness, arrogance, treating adults without respect, showing ignorance on device's issues (They didn't even know about the global issue of oversensitiveness or about keyboards...the phone was an alien in their hands), people RUN. And i did RUN.
If you combine the bad support with the fact that the device is actually malfunctioning and lacks a lot of basic functions that in 2014 are given for granted, i beg to think that the only users left once they try the phone for one or two weeks will be some Fans of the brand and a few people who need it to watch movies and take pictures but you don't need a phablet for that. When you sell a bad device and have an as bad support that instead of solving the issue denies it you are turning the market in a self-help environment where users get angered (And you can see how many there are about Lumias and 1520 starting to get on top of the list). So, as much as you and I may stay argue in your blog, i think that if this issue is not solved this OS doesn't have much future.
Finally, a phablet is a sophisticated device where screen size, hardware and software package combine to offer a certain experience that ranges from entertainment to work IN A GLOBAL CONTEXT (Not in your garden, in your living room or when you show off the device to friends to let them see all those useless tiles which you can't even interact with as they open when you want to resize them etc. due to the bad screen). It means the device must be ready and functional in your country or in mine or wherever you live. In this case, Galaxy and their cheap plastic trash got it right with the Note family. Others like HTC and Nokia are lagging behind and 1520 in this respect is not helping people who want to jump from Android to Windows Phone to make that jump.
Test the device simulating the job a professional user doess (typing mails all the time, text messages, interacting with web content, copy/paste, translating and sharing data, sending data to other apps in a snap), then multiply that for 7 days a week and then experience the frustration accumulating day after day. In my case, this is further amplified by the fact that i come from a device that has spoilt me allowing me to do things in a snap.
This phone, as is, is no game!

Nokia phones shared calender and task database

Hi.. all;
I have very strange question ... is there any body can provide me list of Nokia phones shared calendar and task database and another list with Nokia phones not sharing the DB of calendar and tasks ..
Regards

SyncML with Google supports only contacts Synchronisation with Symbian phones. You could've added this in the previous thread insted of starting a new one. Ovi sync is the only way now to sync contacts, calender, notes.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Nokia Phones quality and support

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